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世界のチャージバック管理市場　2025年

Global Chargeback Management Market: 2025

世界のチャージバック管理市場　2025年

商品番号 : SMB-74372

出版社Juniper Research
出版年月2025年3月
価格タイプFull Research Suite
価格GBP 2,500
種別英文調査報告書

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Overview

Our Chargeback Management systems research provides in-depth analysis and evaluation of how chargeback management system vendors are evolving existing tools and creating new systems to tackle the increasing tide of chargebacks facing merchants. The report evaluates key trends within chargebacks, such as the increasing challenges associated with friendly fraud, as well as how wider fraud trends are influencing the chargeback fraud protection market.

当社のチャージバック管理システム調査では、チャージバック管理システムベンダーが既存のツールをどのように進化させ、小売業者が直面するチャージバックの増加に対処するための新しいシステムをどのように構築しているかについて、詳細な分析と評価を行っています。このレポートでは、フレンドリー詐欺に関連する課題の増加など、チャージバックの主な傾向や、より広範な詐欺の傾向がチャージバック詐欺防止市場にどのような影響を与えているかを評価しています。

世界のチャージバック管理市場　2025年
Global Chargeback Management Market

In addition, it also positions 15 vendors across the Juniper Research Competitor Leaderboard for chargeback management systems; assessed on their products and positioning against their capability and capacity. Collectively, the report provides a critical tool for understanding the chargeback management systems market, enabling key vendors to shape their future strategy.

Research Deliverables

世界のチャージバック管理市場　2025年 12

Key Features

  • Market Dynamics: Insights into key trends and market expansion challenges within the chargeback management systems market; addressing challenges and opportunities posed by the fast-evolving fraud space. It also evaluates the introduction of AI into chargebacks to combat the rise of friendly fraud chargebacks, and the benefits for merchants of adopting chargeback management systems.
  • Key Takeaways & Strategic Recommendations: In-depth analysis of key development opportunities and findings within the chargeback management systems market, accompanied by strategic recommendations for stakeholders, such as leaders in chargeback management and the card networks.
  • Juniper Research Competitor Leaderboard: Key player capability and capacity assessment for 15 chargeback management system vendors, via the Juniper Research Competitor Leaderboard, featuring strategic development opportunities for key players in the global chargeback management market.
    • Accertify
    • ACI Worldwide
    • BlueSnap
    • Chargeback Gurus
    • Chargebacks911
    • Chargeflow
    • ClearSale
    • FIS
    • Fiserv
    • Justt
    • Kount
    • Mastercard
    • Riskified
    • Sift
    • Verifi

レポート構成＆価格表

世界のチャージバック管理市場　2025年 123

プレスリリース

Chargeback Management: Which Companies Will Lead the Market in 2025?

Hampshire, UK – 3rd March 2025: A new study from Juniper Research, the foremost experts in fintech and payment markets, has revealed which chargeback management providers will lead the global market in 2025.

英国ハンプシャー – 2025 年 3 月 3 日: フィンテックと決済市場の第一人者であるジュニパー リサーチの新しい調査により、2025 年にどのチャージバック管理プロバイダーが世界市場をリードするかが明らかになりました。

The Competitor Leaderboard ranked the top 15 chargeback management platforms across several criteria, including the extent to which each vendor covers prevention and dispute management, how well industry verticals are served, and future business prospects.

The top five leaders for 2025 are:

  1. FIS
  2.  Verifi
  3. Riskified
  4. Mastercard
  5. Fiserv

The report identified that market leaders are effectively shifting their efforts towards chargeback prevention. For example, Verifi’s Order Insight provides issuers and customers with enhanced purchase information; preventing disputes before they are raised. Another example is Riskified; using AI models to reduce false positives and verify transactions.

The study recommends to reach greater numbers of merchants, vendors must offer chargeback management services via different access models, including fully managed services and modular Software-as-a-Service solutions. This will enable merchants to choose their own level of involvement; catering to diverse merchant requirements.

Combatting Friendly Fraud Vital to Success

The report also highlighted the increasing prevalence of friendly fraud chargebacks, where a cardholder disputes a legitimate purchase, as transforming requirements within the chargeback management space.

Report co-author Nick Maynard added, ‘Friendly fraud lacks many of the typical indicators that third-party fraud usually possesses; making prevention highly challenging and exposing weaknesses within merchant checkouts processes. Chargeback management vendors must not only evolve their own models to improve win rates for friendly fraud, but also conduct audits of checkout processes and other customer touchpoints to enable merchants to be better prepared for disputes before they occur.’

About the Research Suite

The new research suite offers the most comprehensive assessment of the chargeback management systems market to date. The report evaluates key trends in the chargebacks space, alongside benefits and challenges of adopting innovative chargeback management systems. The suite also provides a ‘Competitor Leaderboard’ and an examination of future market opportunities.

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