ヘルスケアBPO世界市場

出版：MarketsandMarkets

Healthcare BPO Market by Outsourcing Models, Provider (Patient Care, RCM), Payer (Claims Management, Billing & Accounts), Life Science (R&D, Manufacturing, Sales & Marketing (Analytics, Research)), & Region (Source, Destination) – Global Forecasts to 2026

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アウトソーシングモデル、プロバイダー（患者ケア、RCM）、支払人（クレーム管理、請求およびアカウント）、ライフサイエンス（R＆D、製造、販売およびマーケティング（分析、研究））、地域（ソース、宛先）によるヘルスケアBPO市場

The global healthcare BPO market is projected to reach USD 468.5 billion by 2026 from USD 296.4 billion in 2021, at a CAGR of 9.6% during the forecast period. Healthcare BPO is a practice in which healthcare organizations outsource their business operations to third-party organizations. The aim of healthcare business process outsourcing services is to reduce administration costs for healthcare providers and enhance patient satisfaction. The healthcare BPO sector handles a variety of activities ranging from data entry to medical claims processing services. The major factors driving the growth of this market include the need to curtail the escalating healthcare costs, rising demand for niche services, growing outsourcing in the life science industries, and lack of in-house expertise in the end-use industries. On the other hand, hidden costs associated with outsourcing services and concerns related to losing visibility and control over the business process are expected to hamper the market growth to a certain extent in the coming years.

Claims management services to hold the largest share of the payer services market
Based on type, the payer services market is segmented into claims management, integrated front-end services and back-office operations, member management, product development & business acquisition, provider management, care management, billing & accounts management services and HR services. The claims management segment is projected to grow at a CAGR of 10.8%, from USD 11.7 billion in 2021 to USD 19.5 billion by 2026. Claims processing is an integral part of the healthcare payer industry, and outsourcing of claims management provides the payer company with an opportunity to establish a long-term relationship with customers.

R&D services to be the fastest-growing segment in the life science services market
Based on type, the life science services market is segmented into manufacturing, R&D and non-clinical services. R&D services are expected to grow at a CAGR of 9.8% between 2021 to 2026. Rising R&D expenditure and the increasing need to reduce drug costs are a matter of concern for various pharmaceutical companies across the globe. Increasing competition, escalating cost of drug development, the complexity of discovery research, and the increasing need to speed up the rate of new product launches are some of the major factors driving the increased demand for R&D outsourcing.

The US to be the largest source geography for healthcare BPO services in North America
North America is expected to account for the largest share of 49.0% of the global healthcare BPO market in 2021, followed by Europe (30.6%) and the RoW (20.3%). Factors such as growing pressure to curb the increasing cost of care, demand for dedicated customer care professionals to create new insurance exchanges, manage workload of processing claims, account maintenance, and catering to the expanded customer base are some of the major factors driving the growth of healthcare BPO market in the US.

Breakdown of supply-side primary interviews: • By Company Type: Tier 1 – 42%, Tier 2 – 37%, and Tier 3 – 21% • By Designation: Director-level – 24%, C-level – 34%, and Others – 42% • By Region: North America – 32%, Europe – 30%, APAC –24%, Rest of the World –14%
Some of the prominent players operating in the healthcare BPO market are Accenture (Ireland), Cognizant (US), Tata Consultancy Services (India), Xerox Corporation (US), WNS (Holdings) Limited (India), NTT Data Corporation (Japan), IQVIA (US), Mphasis (India), Genpact (US), Wipro (India), Infosys BPM (India), Firstsource Solutions (India), IBM Corporation (US), HCL Technologies (India), Sutherland Global (US), GeBBS Healthcare Solutions (US), Lonza (Switzerland), Omega Healthcare (India), R1 RCM (US), Invensis Technologies (India), UnitedHealth Group (US), Sykes Enterprises (US), PAREXEL International (US), Access Healthcare (US), and Akurate Management Solutions (US).

Research Coverage
This report studies the Healthcare BPO market based on provider service, payer service, life science service and region. The report also studies factors (such as drivers, restraints, opportunities, and challenges) affecting market growth. It analyzes the opportunities and challenges in the market and provides details of the competitive landscape for market leaders. Furthermore, the report analyzes micro markets with respect to their individual growth trends and forecasts the revenue of the market segments with respect to two main geographies – source and destination.

Key Benefits of Buying the Report
This report focuses on various levels of analysis—industry trends, market share of top players, and company profiles, which together form basic views and analyze the competitive landscape, and high-growth regions and their drivers, restraints, challenges, and opportunities. The report will help both established firms as well as new entrants/smaller firms to gauge the pulse of the market and garner greater market shares.

目次

1INTRODUCTION40
1.1OBJECTIVES OF THE STUDY40
1.2MARKET DEFINITION40
1.2.1INCLUSIONS & EXCLUSIONS41
1.2.2MARKET SEGMENTATION42
1.2.3YEARS CONSIDERED FOR THE STUDY43
1.3CURRENCY43
1.4LIMITATIONS43
1.5STAKEHOLDERS43
1.6SUMMARY OF CHANGES44
2RESEARCH METHODOLOGY45
2.1RESEARCH DATA45
2.2RESEARCH METHODOLOGY STEPS45
FIGURE 1RESEARCH METHODOLOGY: HEALTHCARE BPO MARKET45
FIGURE 2RESEARCH DESIGN46
2.2.1SECONDARY DATA46
2.2.1.1Secondary sources47
2.2.2PRIMARY DATA48
FIGURE 3BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION49
2.2.2.1Primary sources49
2.2.2.2Key insights from primary sources50
2.3MARKET SIZE ESTIMATION50
FIGURE 4RESEARCH METHODOLOGY: HYPOTHESIS BUILDING50
2.4TOP-DOWN & BOTTOM-UP APPROACHES51
FIGURE 5RESEARCH METHODOLOGY: REVENUE ANALYSIS APPROACH51
FIGURE 6MARKET SIZE ESTIMATION METHODOLOGY (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION51
FIGURE 7MARKET SIZE ESTIMATION METHODOLOGY (BOTTOM-UP APPROACH): COLLECTIVE REVENUE OF ALL SERVICES/SOLUTIONS OF VENDORS52
FIGURE 8MARKET SIZE ESTIMATION METHODOLOGY (TOP-DOWN APPROACH): SEGMENTAL ANALYSIS53
2.5MARKET BREAKDOWN AND DATA TRIANGULATION54
FIGURE 9DATA TRIANGULATION METHODOLOGY54
2.6ASSUMPTIONS FOR THE STUDY55
2.7COVID-19 SPECIFIC ASSUMPTIONS55
2.8RISK ASSESSMENT55
3EXECUTIVE SUMMARY56
FIGURE 10HEALTHCARE BPO MARKET, BY SERVICE TYPE, 2021 VS. 2026 (USD BILLION)56
FIGURE 11HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021 VS. 2026 (USD BILLION)57
FIGURE 12HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021 VS. 2026 (USD BILLION)57
FIGURE 13CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2021 VS. 2026 (USD BILLION)58
FIGURE 14HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021 VS. 2026 (USD BILLION)58
FIGURE 15HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY59
4PREMIUM INSIGHTS60
4.1HEALTHCARE BPO MARKET OVERVIEW60
FIGURE 16GROWING NEED TO CURTAIL HEALTHCARE COSTS TO DRIVE MARKET GROWTH60
4.2NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE (2020)61
FIGURE 17REVENUE CYCLE MANAGEMENT SEGMENT ACCOUNTED FOR THE LARGEST SHARE OF THE NORTH AMERICAN PROVIDER SERVICES MARKET IN 202061
4.3HEALTHCARE BPO MARKET SHARE, BY LIFE SCIENCE SERVICE, 2021 VS. 202661
FIGURE 18MANUFACTURING SERVICES TO HOLD THE LARGEST SHARE OF THE LIFE SCIENCE SERVICES MARKET IN 202161
4.4NON-CLINICAL SERVICES MARKET SHARE, BY TYPE, 2021 VS. 202662
FIGURE 19SALES & MARKETING SERVICES SEGMENT WILL DOMINATE THE NON-CLINICAL SERVICES MARKET IN 202662
4.5SALES & MARKETING SERVICES MARKET SHARE, BY TYPE, 2021 VS. 202662
FIGURE 20ANALYTICS SERVICES SEGMENT WILL DOMINATE THE SALES & MARKETING SERVICES MARKET IN THE FORECAST PERIOD62
4.6HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY63
FIGURE 21INDIA TO REGISTER THE HIGHEST GROWTH DURING THE FORECAST PERIOD63
5MARKET OVERVIEW64
5.1INTRODUCTION64
5.2MARKET DYNAMICS64
FIGURE 22HEALTHCARE BPO MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES,
AND CHALLENGES64
5.2.1DRIVERS65
5.2.1.1Shift to ICD-10 coding standards and upcoming ICD-11 standards65
5.2.1.2Pressure to reduce the rising healthcare costs65
5.2.1.3Loss of revenue due to billing errors66
5.2.1.4Demand for niche services66
5.2.1.5Need for structured processes and documentation66
5.2.1.6Lack of in-house expertise in end-use industries67
5.2.1.7Growing outsourcing in the pharma and biopharma industries67
 
5.2.2RESTRAINTS67
5.2.2.1Hidden outsourcing costs67
5.2.2.2Concerns related to losing visibility and control over the business process68
5.2.3CHALLENGES68
5.2.3.1Limitations in the data capturing process in Medicaid services68
5.2.3.2Data security concerns68
5.2.4OPPORTUNITIES69
5.2.4.1Advanced data analytics69
5.2.4.2Growing adoption of artificial intelligence-based tools for drug discovery69
5.3OUTSOURCING APPROACHES70
5.3.1BUNDLED SERVICES70
5.3.2FEE FOR SERVICE70
5.3.3FLEXIBLE CONTRACTS70
5.3.4BEST-SHORE71
5.4OUTSOURCING MODELS71
5.4.1MULTI-SOURCING71
5.4.2CAPTIVE CENTER72
5.4.3HYBRID DELIVERY MODEL72
5.4.4PREFERRED PROVIDER73
5.4.5STRATEGIC PARTNERSHIP73
5.4.6GLOBAL DELIVERY MODEL73
5.5IMPACT OF COVID-19 ON THE HEALTHCARE BPO MARKET74
5.6PORTER’S FIVE FORCES ANALYSIS75
FIGURE 23COMPETITIVE INTENSITY IS HIGH IN THE HEALTHCARE BPO MARKET75
TABLE 1HEALTHCARE BPO MARKET: PORTER’S FIVE FORCES ANALYSIS76
5.7PRICING ANALYSIS76
TABLE 2HEALTHCARE BPO SERVICES: AVERAGE SELLING PRICE77
5.8TECHNOLOGY ANALYSIS77
5.8.1MACHINE LEARNING77
5.8.2ARTIFICIAL INTELLIGENCE77
5.8.3INTERNET OF THINGS77
5.8.4BLOCKCHAIN77
5.8.5AUGMENTED REALITY78
5.9REGULATORY ANALYSIS78
5.9.1NORTH AMERICA78
5.9.2EUROPE79
5.9.3ASIA PACIFIC79
5.9.4MIDDLE EAST AND AFRICA80
5.9.5LATIN AMERICA80
 
5.10ECOSYSTEM80
TABLE 3ECOSYSTEM: HEALTHCARE BPO MARKET81
5.11VALUE CHAIN ANALYSIS82
FIGURE 24VALUE CHAIN: HEALTHCARE BPO MARKET82
5.12CASE STUDY ANALYSIS83
5.12.1CASE STUDY 183
5.12.2CASE STUDY 284
5.12.3CASE STUDY 385
6HEALTHCARE BPO MARKET, BY PROVIDER SERVICE86
6.1INTRODUCTION87
TABLE 4HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2018–2020 (USD MILLION)87
TABLE 5HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021–2026 (USD MILLION)87
TABLE 6HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET,
BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)88
TABLE 7HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET,
BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)88
TABLE 8HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)88
TABLE 9HEALTHCARE PROVIDER SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)89
6.2REVENUE CYCLE MANAGEMENT89
6.2.1REVENUE CYCLE MANAGEMENT SEGMENT HELD THE LARGEST SHARE OF THE HEALTHCARE BPO PROVIDER SERVICES MARKET89
TABLE 10REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)90
TABLE 11REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)90
TABLE 12REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)91
TABLE 13REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)91
6.3PATIENT ENROLMENT92
6.3.1OUTSOURCING PATIENT ENROLMENT SERVICES HELP PREVENT CLAIM DENIALS AND PAYMENT DELAYS92
TABLE 14PATIENT ENROLLMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)92
TABLE 15PATIENT ENROLLMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)92
TABLE 16PATIENT ENROLLMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)93
TABLE 17PATIENT ENROLLMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)93
6.4PATIENT CARE93
TABLE 18PATIENT CARE SERVICES MARKET, BY TYPE, 2018–2020 (USD MILLION)94
TABLE 19PATIENT CARE SERVICES MARKET, BY TYPE, 2021–2026 (USD MILLION)94
TABLE 20PATIENT CARE SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)94
TABLE 21PATIENT CARE SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)94
TABLE 22PATIENT CARE SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2018–2020 (USD MILLION)95
TABLE 23PATIENT CARE SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2021–2026 (USD MILLION)95
6.4.1MEDICAL TRANSCRIPTION96
6.4.1.1Medical transcription outsourcing offers a quicker, efficient, and streamlined medical transcription process96
TABLE 24MEDICAL TRANSCRIPTION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)96
TABLE 25MEDICAL TRANSCRIPTION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)97
TABLE 26MEDICAL TRANSCRIPTION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)97
TABLE 27MEDICAL TRANSCRIPTION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)98
6.4.2DEVICE MONITORING98
6.4.2.1Device monitoring centers facilitate health systems to cater to unique patient needs98
TABLE 28DEVICE MONITORING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)98
TABLE 29DEVICE MONITORING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)99
TABLE 30DEVICE MONITORING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)99
TABLE 31DEVICE MONITORING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)100
6.4.3MEDICAL IMAGING100
6.4.3.1Medical imaging outsourcing services provide a multidisciplinary approach to obtain accurate imaging results100
TABLE 32MEDICAL IMAGING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)101
TABLE 33MEDICAL IMAGING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)101
TABLE 34MEDICAL IMAGING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)101
TABLE 35MEDICAL IMAGING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)102
 
7HEALTHCARE BPO MARKET, BY PAYER SERVICE103
7.1INTRODUCTION104
TABLE 36HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2018–2020 (USD MILLION)104
TABLE 37HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021–2026 (USD MILLION)104
TABLE 38HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)105
TABLE 39HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)105
TABLE 40HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)105
TABLE 41HEALTHCARE PAYER SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)106
7.2CLAIMS MANAGEMENT SERVICES106
TABLE 42CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)107
TABLE 43CLAIMS MANAGEMENT SERVICE MARKET, BY TYPE,
2021–2026 (USD MILLION)107
TABLE 44CLAIMS MANAGEMENT SERVICE MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)107
TABLE 45CLAIMS MANAGEMENT SERVICE MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)108
TABLE 46CLAIMS MANAGEMENT SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)108
TABLE 47CLAIMS MANAGEMENT SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)109
7.2.1CLAIMS ADJUDICATION SERVICES109
7.2.1.1The claims adjudication services segment accounted for the largest share of the claims management outsourcing services market in 2020109
TABLE 48CLAIMS ADJUDICATION SERVICE MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)109
TABLE 49CLAIMS ADJUDICATION SERVICE MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)110
TABLE 50CLAIMS ADJUDICATION SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)110
TABLE 51CLAIMS ADJUDICATION SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)111
7.2.2CLAIMS SETTLEMENT SERVICES111
7.2.2.1Streamlined settlement processes offered by outsourcing companies to drive the segment growth111
TABLE 52CLAIMS SETTLEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)111
TABLE 53CLAIMS SETTLEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)112
TABLE 54CLAIMS SETTLEMENT SERVICE MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)112
TABLE 55CLAIMS SETTLEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)113
7.2.3INFORMATION MANAGEMENT SERVICES113
7.2.3.1Information management services enable the handling of a large amount of data generated during the claims management process113
TABLE 56INFORMATION MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)113
TABLE 57INFORMATION MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)114
TABLE 58INFORMATION MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)114
TABLE 59INFORMATION MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)115
7.2.4CLAIMS REPRICING115
7.2.4.1Outsourcing claims repricing services to healthcare BPOs reduces the administrative burden on payer firms115
TABLE 60CLAIMS REPRICING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)115
TABLE 61CLAIMS REPRICING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)116
TABLE 62CLAIMS REPRICING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)116
TABLE 63CLAIMS REPRICING SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)117
7.2.5CLAIMS INVESTIGATION SERVICES117
7.2.5.1Outsourcing claims investigation services help improve fraud detection & recovery117
TABLE 64CLAIMS INVESTIGATION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)117
TABLE 65CLAIMS INVESTIGATION SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)118
TABLE 66CLAIMS INVESTIGATION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)118
TABLE 67CLAIMS INVESTIGATION SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)119
7.2.6CLAIMS INDEXING SERVICES119
7.2.6.1Outsourcing is preferred for the indexing of medical records as it is time-consuming and requires expertise119
TABLE 68CLAIMS INDEXING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)120
TABLE 69CLAIMS INDEXING SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)120
TABLE 70CLAIMS INDEXING SERVICE MARKET, BY DESTINATION GEOGRAPHY,
2018–2020 (USD MILLION)120
TABLE 71CLAIMS INDEXING SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2021–2026 (USD MILLION)121
7.2.7FRAUD DETECTION & MANAGEMENT121
7.2.7.1Third-party vendors use advanced analytics, technologies, and tools to identify fraudulent activities accurately121
TABLE 72FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)122
TABLE 73FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)122
TABLE 74FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)122
TABLE 75FRAUD DETECTION & MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)123
7.3INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS123
7.3.1REDUCTION IN OVERHEAD EXPENSES AND IMPROVED EFFICIENCY OFFERED BY OUTSOURCING COMPANIES TO SUPPORT SEGMENT GROWTH123
TABLE 76INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)124
TABLE 77INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)124
TABLE 78INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)124
TABLE 79INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)125
7.4MEMBER MANAGEMENT SERVICES125
7.4.1THIRD-PARTY VENDORS HELP MANAGE MEMBER-RELATED ELIGIBILITY DATA MORE STRATEGICALLY ACROSS THE ENTERPRISE125
TABLE 80MEMBER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)126
TABLE 81MEMBER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)126
TABLE 82MEMBER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)127
TABLE 83MEMBER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)127
7.5PRODUCT DEVELOPMENT & BUSINESS ACQUISITION SERVICES (PDBA)128
7.5.1INCREASING FOCUS ON CUSTOMER ENGAGEMENT AND RETENTION TO SUPPORT THE SEGMENT GROWTH128
TABLE 84PDBA SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)128
TABLE 85PDBA SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)128
TABLE 86PDBA SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2018–2020 (USD MILLION)129
TABLE 87PDBA SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2021–2026 (USD MILLION)129
7.6PROVIDER MANAGEMENT SERVICES130
7.6.1INCREASING COMPLEXITIES AND VARIATIONS IN PROVIDER NETWORKS AND HEALTH PLANS HAS INCREASED THE DEPENDENCY ON THIRD-PARTY VENDORS130
TABLE 88PROVIDER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)131
TABLE 89PROVIDER MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)131
TABLE 90PROVIDER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)131
TABLE 91PROVIDER MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)132
7.7CARE MANAGEMENT SERVICES132
7.7.1CARE MANAGEMENT SERVICES PLAY A MAJOR ROLE IN CLINICAL COVERAGE DECISIONS AND REVIEW SYSTEMS132
TABLE 92CARE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)132
TABLE 93CARE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)133
TABLE 94CARE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)133
TABLE 95CARE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)134
7.8BILLING AND ACCOUNTS MANAGEMENT SERVICES134
7.8.1OUTSOURCING OF THESE SERVICES HELP CHECK FRAUDS, REDUCE PROCESS TIME, AND MINIMIZE THE BURDEN ON PAYER STAFF134
TABLE 96BILLING AND ACCOUNTS MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)135
TABLE 97BILLING AND ACCOUNTS MANAGEMENT SERVICES MARKET,
BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)135
TABLE 98BILLING AND ACCOUNTS MANAGEMENT SERVICES MARKET,
BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)135
TABLE 99BILLING AND ACCOUNTS MANAGEMENT SERVICE MARKET,
BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)136
7.9HR SERVICES136
7.9.1OUTSOURCING HR SERVICES ENSURES REDUCED COSTS AND ATTRITION RATES WHILE ENSURING STEADY BUSINESS GROWTH136
TABLE 100HR SERVICES MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD MILLION)137
TABLE 101HR SERVICES MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD MILLION)137
TABLE 102HR SERVICE MARKET, BY DESTINATION GEOGRAPHY,
2018–2020 (USD MILLION)137
TABLE 103HR SERVICE MARKET, BY DESTINATION GEOGRAPHY,
2021–2026 (USD MILLION)138
8HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE139
8.1INTRODUCTION140
TABLE 104HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2018–2020 (USD BILLION)140
TABLE 105HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021–2026 (USD BILLION)140
TABLE 106HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET,
BY SOURCE GEOGRAPHY, 2018–2020 (USD BILLION)141
TABLE 107HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD BILLION)141
TABLE 108HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2018–2020 (USD BILLION)141
TABLE 109HEALTHCARE LIFE SCIENCE SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2021–2026 (USD BILLION)142
8.2MANUFACTURING142
8.2.1BENEFITS OF OUTSOURCING SUCH AS LONG-TERM COST SAVINGS AND AVAILABILITY OF EXPERT PERSONNEL TO PROPEL MARKET GROWTH142
TABLE 110MANUFACTURING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD BILLION)143
TABLE 111MANUFACTURING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD BILLION)143
TABLE 112MANUFACTURING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD BILLION)143
TABLE 113MANUFACTURING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD BILLION)144
8.3RESEARCH & DEVELOPMENT (R&D)144
8.3.1INCREASING DEMAND FOR SPECIALIZED RESEARCH AND DEVELOPMENT SERVICE PROVIDERS TO DRIVE MARKET GROWTH144
TABLE 114RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD BILLION)145
TABLE 115RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD BILLION)145
TABLE 116RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2018–2020 (USD BILLION)145
TABLE 117RESEARCH & DEVELOPMENT SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2021–2026 (USD BILLION)146
8.4NON-CLINICAL SERVICES146
TABLE 118NON-CLINICAL SERVICE OUTSOURCING MARKET, BY TYPE,
2018–2020 (USD BILLION)146
TABLE 119NON-CLINICAL SERVICE OUTSOURCING MARKET, BY TYPE,
2021–2026 (USD BILLION)147
TABLE 120NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD BILLION)147
TABLE 121NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD BILLION)147
TABLE 122NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD BILLION)148
TABLE 123NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD BILLION)148
8.4.1SALES & MARKETING SERVICES149
TABLE 124SALES & MARKETING SERVICE OUTSOURCING MARKET, BY TYPE,
2018–2020 (USD MILLION)149
TABLE 125SALES & MARKETING SERVICE OUTSOURCING MARKET, BY TYPE,
2021–2026 (USD MILLION)150
TABLE 126SALES & MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)150
TABLE 127SALES & MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)150
TABLE 128SALES & MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)151
TABLE 129SALES & MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)151
8.4.1.1Analytics152
8.4.1.1.1Use of analytics to improve customer-facing functions and minimize risks have increased the outsourcing of analytical services152
TABLE 130ANALYTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)152
TABLE 131ANALYTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)152
TABLE 132ANALYTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)153
TABLE 133ANALYTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)153
8.4.1.2Marketing154
8.4.1.2.1Outsourcing marketing services to third parties helps organizations to focus on their core functionalities154
TABLE 134MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)154
TABLE 135MARKETING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)154
TABLE 136MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)155
TABLE 137MARKETING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)155
8.4.1.3Research156
8.4.1.3.1Increasing focus on outsourcing research activities for strategic decision-making to drive market growth156
TABLE 138RESEARCH SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)156
TABLE 139RESEARCH SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)156
TABLE 140RESEARCH SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)157
TABLE 141RESEARCH SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)157
8.4.1.4Forecasting158
8.4.1.4.1Sales, revenue, and demand are the most commonly outsourced forecasting services by the life science industry158
TABLE 142FORECASTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)158
TABLE 143FORECASTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)158
TABLE 144FORECASTING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)159
TABLE 145FORECASTING SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)159
8.4.1.5Performance reporting160
8.4.1.5.1Commonly outsourced performance reporting services include brand performance tracking, sales force performance tracking, and sales tracking160
TABLE 146PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)160
TABLE 147PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)160
TABLE 148PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)161
TABLE 149PERFORMANCE REPORTING SERVICE OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)161
8.4.2SUPPLY CHAIN MANAGEMENT & LOGISTICS162
8.4.2.1Outsourcing helps manage complex supply chain operations with more efficiency and flexibility as compared to in-house units162
TABLE 150SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)162
TABLE 151SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)162
TABLE 152SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)163
TABLE 153SCM & LOGISTICS SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)163
8.4.3OTHER NON-CLINICAL SERVICES164
TABLE 154OTHER NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2018–2020 (USD MILLION)164
TABLE 155OTHER NON-CLINICAL SERVICE OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2021–2026 (USD MILLION)164
TABLE 156NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2018–2020 (USD MILLION)165
TABLE 157OTHER NON-CLINICAL SERVICE OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2021–2026 (USD MILLION)165
9HEALTCHARE BPO MARKET, BY REGION166
9.1SOURCE GEOGRAPHY167
TABLE 158HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY,
2018–2020 (USD BILLION)167
TABLE 159HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY,
2021–2026 (USD BILLION)167
9.1.1NORTH AMERICA168
9.1.1.1The US is the largest source geography for healthcare BPO services in North America168
FIGURE 25NORTH AMERICA: HEALTHCARE BPO MARKET SNAPSHOT169
TABLE 160NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2018–2020 (USD MILLION)170
TABLE 161NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2021–2026 (USD MILLION)170
TABLE 162NORTH AMERICA: PATIENT CARE SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)170
TABLE 163NORTH AMERICA: PATIENT CARE SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)171
TABLE 164NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2018–2020 (USD MILLION)171
TABLE 165NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021–2026 (USD MILLION)172
TABLE 166NORTH AMERICA: CLAIMS MANAGEMENT SERVICES MARKET,
BY TYPE, 2018–2020 (USD MILLION)172
TABLE 167NORTH AMERICA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2021–2026 (USD MILLION)173
TABLE 168NORTH AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2018–2020 (USD MILLION)173
TABLE 169NORTH AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2021–2026 (USD MILLION)173
TABLE 170NORTH AMERICA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)174
TABLE 171NORTH AMERICA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)174
TABLE 172NORTH AMERICA: SALES & MARKETING SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)174
TABLE 173NORTH AMERICA: SALES & MARKETING SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)175
9.1.2EUROPE175
9.1.2.1Need to minimize the incidence of healthcare fraud in Europe to drive the market growth175
TABLE 174EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2018–2020 (USD MILLION)176
TABLE 175EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021–2026 (USD MILLION)176
TABLE 176EUROPE: PATIENT CARE SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)176
TABLE 177EUROPE: PATIENT CARE SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)176
TABLE 178EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2018–2020 (USD MILLION)177
TABLE 179EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021–2026 (USD MILLION)177
TABLE 180EUROPE: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)178
TABLE 181EUROPE: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)178
TABLE 182EUROPE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2018–2020 (USD MILLION)178
TABLE 183EUROPE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021–2026 (USD MILLION)179
TABLE 184EUROPE: NON-CLINICAL SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)179
TABLE 185EUROPE: NON-CLINICAL SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)179
TABLE 186EUROPE: SALES & MARKETING SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)180
TABLE 187EUROPE: SALES & MARKETING SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)180
9.1.3ROW180
9.1.3.1Lack of centralized healthcare systems and low healthcare expenditure in certain countries to create market opportunities180
TABLE 188ROW: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2018–2020 (USD MILLION)181
TABLE 189ROW: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021–2026 (USD MILLION)181
TABLE 190ROW: PATIENT CARE SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)181
TABLE 191ROW: PATIENT CARE SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)181
TABLE 192ROW: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2018–2020 (USD MILLION)182
TABLE 193ROW: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021–2026 (USD MILLION)182
TABLE 194ROW: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)183
TABLE 195ROW: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)183
TABLE 196ROW: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2018–2020 (USD MILLION)183
TABLE 197ROW: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021–2026 (USD MILLION)184
TABLE 198ROW: NON-CLINICAL SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)184
TABLE 199ROW: NON-CLINICAL SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)184
TABLE 200ROW: SALES & MARKETING SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)185
TABLE 201ROW: SALES & MARKETING SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)185
9.2DESTINATION GEOGRAPHY185
TABLE 202HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY,
2018–2020 (USD BILLION)186
TABLE 203HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY,
2021–2026 (USD BILLION)186
9.2.1INDIA187
9.2.1.1India to soon become the destination of choice for outsourcing healthcare services187
FIGURE 26INDIA: HEALTHCARE BPO MARKET SNAPSHOT188
TABLE 204INDIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2018–2020 (USD MILLION)189
TABLE 205INDIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021–2026 (USD MILLION)189
TABLE 206INDIA: PATIENT CARE SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)189
TABLE 207INDIA: PATIENT CARE SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)189
TABLE 208INDIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2018–2020 (USD MILLION)190
TABLE 209INDIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021–2026 (USD MILLION)190
TABLE 210INDIA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)191
TABLE 211INDIA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)191
TABLE 212INDIA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2018–2020 (USD MILLION)191
TABLE 213INDIA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021–2026 (USD MILLION)192
TABLE 214INDIA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)192
TABLE 215INDIA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)192
TABLE 216INDIA: SALES & MARKETING SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)193
TABLE 217INDIA: SALES & MARKETING SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)193
9.2.2US193
9.2.2.1Adoption of computer-assisted RCM coding systems is increasing in the country193
TABLE 218US: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2018–2020 (USD MILLION)194
TABLE 219US: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021–2026 (USD MILLION)194
TABLE 220US: PATIENT CARE SERVICES MARKET, BY TYPE, 2018–2020 (USD MILLION)194
TABLE 221US: PATIENT CARE SERVICES MARKET, BY TYPE, 2021–2026 (USD MILLION)195
TABLE 222US: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2018–2020 (USD MILLION)195
TABLE 223US: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021–2026 (USD MILLION)195
TABLE 224US: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)196
TABLE 225US: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)196
TABLE 226US: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2018–2020 (USD MILLION)196
TABLE 227US: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021–2026 (USD MILLION)197
TABLE 228US: NON-CLINICAL SERVICES MARKET, BY TYPE, 2018–2020 (USD MILLION)197
TABLE 229US: NON-CLINICAL SERVICES MARKET, BY TYPE, 2021–2026 (USD MILLION)197
TABLE 230US: SALES & MARKETING SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)197
TABLE 231US: SALES & MARKETING SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)198

9.2.3BULGARIA & OTHER EU COUNTRIES198
9.2.3.1Bulgaria is one of the leading outsourcing destinations in Southeastern Europe198
TABLE 232BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET,
BY PROVIDER SERVICE, 2018–2020 (USD MILLION)199
TABLE 233BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET,
BY PROVIDER SERVICE, 2021–2026 (USD MILLION)199
TABLE 234BULGARIA & OTHER EU COUNTRIES: PATIENT CARE SERVICES MARKET,
BY TYPE, 2018–2020 (USD MILLION)199
TABLE 235BULGARIA & OTHER EU COUNTRIES: PATIENT CARE SERVICES MARKET,
BY TYPE, 2021–2026 (USD MILLION)200
TABLE 236BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2018–2020 (USD MILLION)200
TABLE 237BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2021–2026 (USD MILLION)201
TABLE 238BULGARIA & OTHER EU COUNTRIES: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2018–2020 (USD MILLION)201
TABLE 239BULGARIA & OTHER EU COUNTRIES: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE, 2021–2026 (USD MILLION)202
TABLE 240BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET,
BY LIFE SCIENCE SERVICE, 2018–2020 (USD MILLION)202
TABLE 241BULGARIA & OTHER EU COUNTRIES: HEALTHCARE BPO MARKET,
BY LIFE SCIENCE SERVICE, 2021–2026 (USD MILLION)202
TABLE 242BULGARIA & OTHER EU COUNTRIES: NON-CLINICAL SERVICES MARKET,
BY TYPE, 2018–2020 (USD MILLION)203
TABLE 243BULGARIA & OTHER EU COUNTRIES: NON-CLINICAL SERVICES MARKET,
BY TYPE, 2021–2026 (USD MILLION)203
TABLE 244BULGARIA & OTHER EU COUNTRIES: SALES AND MARKETING SERVICES MARKET, BY TYPE, 2018–2020 (USD MILLION)203
TABLE 245BULGARIA & OTHER EU COUNTRIES: SALES AND MARKETING SERVICES MARKET, BY TYPE, 2021–2026 (USD MILLION)204
9.2.4PHILIPPINES204
9.2.4.1The Philippines offers a pool of ideal factors for outsourcing businesses204
TABLE 246PHILIPPINES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2018–2020 (USD MILLION)205
TABLE 247PHILIPPINES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021–2026 (USD MILLION)205
TABLE 248PHILIPPINES: PATIENT CARE SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)205
TABLE 249PHILIPPINES: PATIENT CARE SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)205
TABLE 250PHILIPPINES: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2018–2020 (USD MILLION)206
TABLE 251PHILIPPINES: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021–2026 (USD MILLION)206
TABLE 252PHILIPPINES: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)207
TABLE 253PHILIPPINES: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)207
TABLE 254PHILIPPINES: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2018–2020 (USD MILLION)207
TABLE 255PHILIPPINES: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021–2026 (USD MILLION)208
TABLE 256PHILIPPINES: NON-CLINICAL SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)208
TABLE 257PHILIPPINES: NON-CLINICAL SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)208
TABLE 258PHILIPPINES: SALES AND MARKETING SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)209
TABLE 259PHILIPPINES: SALES AND MARKETING SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)209
9.2.5CHINA209
9.2.5.1China is expected to be a promising destination for outsourcing of healthcare services in the coming years209
TABLE 260CHINA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2018–2020 (USD MILLION)210
TABLE 261CHINA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021–2026 (USD MILLION)210
TABLE 262CHINA: PATIENT CARE SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)210
TABLE 263CHINA: PATIENT CARE SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)211
TABLE 264CHINA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2018–2020 (USD MILLION)211
TABLE 265CHINA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021–2026 (USD MILLION)211
TABLE 266CHINA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)212
TABLE 267CHINA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)212
TABLE 268CHINA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2018–2020 (USD MILLION)212
TABLE 269CHINA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021–2026 (USD MILLION)213
TABLE 270CHINA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)213
TABLE 271CHINA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)213
TABLE 272CHINA: SALES AND MARKETING SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)213
TABLE 273CHINA: SALES AND MARKETING SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)214
9.2.6BRAZIL214
9.2.6.1Brazil has emerged as a global manufacturing hub for life science industries214
TABLE 274BRAZIL: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2018–2020 (USD MILLION)215
TABLE 275BRAZIL: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021–2026 (USD MILLION)215
TABLE 276BRAZIL: PATIENT CARE SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)215
TABLE 277BRAZIL: PATIENT CARE SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)215
TABLE 278BRAZIL: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2018–2020 (USD MILLION)216
TABLE 279BRAZIL: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021–2026 (USD MILLION)216
TABLE 280BRAZIL: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)217
TABLE 281BRAZIL: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)217
TABLE 282BRAZIL: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2018–2020 (USD MILLION)217
TABLE 283BRAZIL: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021–2026 (USD MILLION)218
TABLE 284BRAZIL: NON-CLINICAL SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)218
TABLE 285BRAZIL: NON-CLINICAL SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)218
TABLE 286BRAZIL: SALES AND MARKETING SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)219
TABLE 287BRAZIL: SALES AND MARKETING SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)219
9.2.7KINGDOM OF SAUDI ARABIA219
9.2.7.1Organized clinical research services to support market growth219
TABLE 288KSA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2018–2020 (USD MILLION)220
TABLE 289KSA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2021–2026 (USD MILLION)220
TABLE 290KSA: PATIENT CARE SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)220
TABLE 291KSA: PATIENT CARE SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)221
TABLE 292KSA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2018–2020 (USD MILLION)221
TABLE 293KSA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2021–2026 (USD MILLION)221
TABLE 294KSA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)222
TABLE 295KSA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)222
TABLE 296KSA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2018–2020 (USD MILLION)222
TABLE 297KSA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE,
2021–2026 (USD MILLION)223
TABLE 298KSA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)223
TABLE 299KSA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)223
TABLE 300KSA: SALES AND MARKETING SERVICES MARKET, BY TYPE,
2018–2020 (USD MILLION)223
TABLE 301KSA: SALES AND MARKETING SERVICES MARKET, BY TYPE,
2021–2026 (USD MILLION)224
9.2.8ROW224
9.2.8.1Increasing investments in modernizing healthcare systems to support the market growth in this region224
TABLE 302ROW: HEALTHCARE BPO MARKET, BY PROVIDER-SERVICE,
2018–2020 (USD MILLION)225
TABLE 303ROW: HEALTHCARE BPO MARKET, BY PROVIDER-SERVICE,
2021–2026 (USD MILLION)225
TABLE 304ROW: PATIENT CARE SERVICES MARKET-, BY TYPE,
2018–2020 (USD MILLION)225
TABLE 305ROW: PATIENT CARE SERVICES MARKET-, BY TYPE,
2021–2026 (USD MILLION)225
TABLE 306ROW: HEALTHCARE BPO MARKET, BY PAYER-SERVICE,
2018–2020 (USD MILLION)226
TABLE 307ROW: HEALTHCARE BPO MARKET, BY PAYER-SERVICE,
2021–2026 (USD MILLION)226
TABLE 308ROW: CLAIMS MANAGEMENT SERVICES MARKET-, BY TYPE,
2018–2020 (USD MILLION)227
TABLE 309ROW: CLAIMS MANAGEMENT SERVICES MARKET-, BY TYPE,
2021–2026 (USD MILLION)227
TABLE 310ROW: HEALTHCARE BPO MARKET, BY LIFE SCIENCE -SERVICE,
2018–2020 (USD MILLION)227
TABLE 311ROW: HEALTHCARE BPO MARKET, BY LIFE SCIENCE-SERVICE,
2021–2026 (USD MILLION)228
TABLE 312ROW: NON-CLINICAL SERVICES MARKET-, BY TYPE,
2018–2020 (USD MILLION)228
TABLE 313ROW: NON-CLINICAL SERVICES MARKET-, BY TYPE,
2021–2026 (USD MILLION)228
TABLE 314ROW: SALES AND MARKETING SERVICES MARKET-,
BY TYPE, 2018–2020 (USD MILLION)229
TABLE 315ROW: SALES AND MARKETING SERVICES MARKET-,
BY TYPE, 2021–2026 (USD MILLION)229
10COMPETITIVE LANDSCAPE230
10.1OVERVIEW230
FIGURE 27KEY DEVELOPMENTS OF PROMINENT PLAYERS OPERATING IN THE HEALTHCARE BPO MARKET (2018–2021)231
10.2MARKET RANKING232
FIGURE 28MARKET RANKING OF COMPANIES OPERATING IN HEALTHCARE BPO MARKET (2020)232
10.3MARKET SHARE ANALYSIS233
TABLE 316HEALTHCARE BPO MARKET: DEGREE OF COMPETITION233
FIGURE 29MARKET SHARE ANALYSIS: HEALTHCARE BPO MARKET234
10.4COMPANY EVALUATION QUADRANT234
10.4.1STARS235
10.4.2EMERGING LEADERS235
10.4.3PARTICIPANTS235
10.4.4PERVASIVE PLAYERS235
FIGURE 30HEALTHCARE BPO MARKET: COMPANY EVALUATION QUADRANT, 2020 (OVERALL MARKET)236
10.5COMPANY EVALUATION QUADRANT FOR EMERGING PLAYERS237
10.5.1PROGRESSIVE COMPANIES237
10.5.2RESPONSIVE COMPANIES237
10.5.3STARTING BLOCKS237
10.5.4DYNAMIC COMPANIES237
FIGURE 31HEALTHCARE BPO MARKET: COMPANY EVALUATION QUADRANT, 2020 (EMERGING PLAYERS)238
10.6COMPETITIVE BENCHMARKING239
10.6.1COMPANY PRODUCT FOOTPRINT239
TABLE 317COMPANY PRODUCT FOOTPRINT239
10.6.2COMPANY APPLICATION FOOTPRINT240
TABLE 318COMPANY APPLICATION FOOTPRINT240
10.6.3COMPANY REGION FOOTPRINT241
TABLE 319COMPANY REGION FOOTPRINT241
10.7COMPETITIVE SCENARIO241
10.7.1PRODUCT/SERVICE LAUNCHES & APPROVALS241
TABLE 320HEALTHCARE BPO MARKET: KEY PRODUCT LAUNCHES & APPROVALS242
10.7.2DEALS242
TABLE 321HEALTHCARE BPO MARKET: KEY DEALS242
10.7.3OTHER DEVELOPMENTS244
TABLE 322HEALTHCARE BPO MARKET: OTHER KEY DEVELOPMENTS244
11COMPANY PROFILES245
(Business Overview, Products Offered, Recent Developments, SWOT Analysis, MnM View)*
11.1KEY PLAYERS245
11.1.1ACCENTURE245
TABLE 323ACCENTURE: BUSINESS OVERVIEW245
FIGURE 32ACCENTURE: COMPANY SNAPSHOT (2020)246
11.1.2COGNIZANT249
TABLE 324COGNIZANT: BUSINESS OVERVIEW249
FIGURE 33COGNIZANT: COMPANY SNAPSHOT (2020)249
11.1.3TATA CONSULTANCY SERVICES253
TABLE 325TATA CONSULTANCY SERVICES: BUSINESS OVERVIEW253
FIGURE 34TATA CONSULTANCY SERVICES: COMPANY SNAPSHOT (2020)254
11.1.4XEROX CORPORATION256
TABLE 326XEROX CORPORATION: BUSINESS OVERVIEW256
FIGURE 35XEROX CORPORATION: COMPANY SNAPSHOT (2020)257
11.1.5WNS (HOLDINGS) LIMITED260
TABLE 327WNS (HOLDINGS) LIMITED: BUSINESS OVERVIEW260
FIGURE 36WNS (HOLDINGS) LIMITED: COMPANY SNAPSHOT (2020)261
11.1.6NTT DATA CORPORATION264
TABLE 328NTT DATA CORPORATION: BUSINESS OVERVIEW264
FIGURE 37NTT DATA CORPORATION: COMPANY SNAPSHOT (2020)265
11.1.7IQVIA268
TABLE 329IQVIA: BUSINESS OVERVIEW268
FIGURE 38IQVIA: COMPANY SNAPSHOT (2020)269
11.1.8MPHASIS272
TABLE 330MPHASIS: BUSINESS OVERVIEW272
FIGURE 39MPHASIS: COMPANY SNAPSHOT (2020)273
11.1.9GENPACT276
TABLE 331GENPACT: BUSINESS OVERVIEW276
FIGURE 40GENPACT: COMPANY SNAPSHOT (2020)277
11.1.10WIPRO279
TABLE 332WIPRO: BUSINESS OVERVIEW279
FIGURE 41WIPRO: COMPANY SNAPSHOT (2020)280
11.1.11INFOSYS BPM282
TABLE 333INFOSYS BPM: BUSINESS OVERVIEW282
FIGURE 42INFOSYS BPM: COMPANY SNAPSHOT (2020)283
11.1.12FIRSTSOURCE SOLUTIONS285
TABLE 334FIRSTSOURCE SOLUTIONS: BUSINESS OVERVIEW285
FIGURE 43FIRSTSOURCE SOLUTIONS: COMPANY SNAPSHOT (2020)285
11.2OTHER PLAYERS288
11.2.1IBM CORPORATION288
11.2.2GEBBS HEALTHCARE SOLUTIONS289
11.2.3LONZA290
11.2.4OMEGA HEALTHCARE291
11.2.5R1 RCM292
11.2.6INVENSIS TECHNOLOGIES293
11.2.7UNITEDHEALTH GROUP294
11.2.8HCL TECHNOLOGIES295
11.2.9SYKES ENTERPRISES296
11.2.10PAREXEL INTERNATIONAL297
11.2.11ACCESS HEALTHCARE298
11.2.12SUTHERLAND GLOBAL299
11.2.13AKURATE MANAGEMENT SOLUTIONS300
*Details on Business Overview, Products Offered, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
12APPENDIX301
12.1DISCUSSION GUIDE301
12.2KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL305
12.3AVAILABLE CUSTOMIZATIONS307
12.4RELATED REPORTS307
12.5AUTHOR DETAILS309

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