クラウドマネージドサービス市場 : 2027 年までの世界予測

出版:MarketsandMarkets(マーケッツアンドマーケッツ) 出版年月:2021年12月

クラウドマネージドサービス市場 : サービスの種類 (マネージド ビジネス、マネージド ネットワーク、マネージドセキュリティ、マネージドインフラストラクチャ、マネージド モビリティ)、組織規模、業種 (BFSI、テレコム、小売および消費財、IT)、地域別 – 2027 年までの世界予測
Cloud Managed Services Market by Service Type (Managed Business, Managed Network, Managed Security, Managed Infrastructure, Managed Mobility), Organization Size, Vertical (BFSI, Telecom, Retail & Consumer Goods, IT) and Region – Global Forecast to 2027

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The Cloud managed services market size is expected to grow from USD 99.0 billion in 2022 to USD 164.0 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 10.6% during the forecast period. Growing innovation and investment in cloud services with the remote working environment is boosting the growth of the cloud managed services market.

クラウドマネージドサービス市場 : サービスの種類 (マネージド ビジネス、マネージド ネットワーク、マネージドセキュリティ、マネージドインフラストラクチャ、マネージド モビリティ)、組織規模、業種 (BFSI、テレコム、小売および消費財、IT)、地域別 - 2027 年までの世界予測
Managed infrastructure services to account for a larger market size during the forecast period.
Technology trends such AI, IoT, analytics, cloud, and cognitive computing are driving the demand for new business models, reduced time to market, and optimizing businesses processes to deliver personalized customer experiences. Aligning enterprise IT infrastructure with business requirements is a major step in digitalization. IT infrastructure management results in agile infrastructure, higher employee productivity, enhanced customer experience, and greater security and compliance.
BFSI industry vertical to hold largest market share in 2022

クラウドマネージドサービス市場 : サービスの種類 (マネージド ビジネス、マネージド ネットワーク、マネージドセキュリティ、マネージドインフラストラクチャ、マネージド モビリティ)、組織規模、業種 (BFSI、テレコム、小売および消費財、IT)、地域別 - 2027 年までの世界予測

Cloud computing is a critical element of digital transformation. The BFSI vertical, which was initially hesitant to opt for digital transformation, is now embracing the benefits of cloud services. It is offering benefits such as customer relationship management, regulatory compliance, omnichannel banking, and open banking operations. These benefits are driving BFSI ¬firms to incorporate cloud migration into their digital transformation strategies. Banks specializing in cards, wealth management, and investment services are introducing features like digital identity, behavioral biometrics, push notifications, e-wallets, and QR payments using the IaaS and PaaS models on private cloud. For instance, a leading Norwegian bank adopted the PaaS model on public cloud to transform its peer-to-peer mobile payment application. Thus, the growing technological revolution will create several opportunities for cloud managed service providers to offer customized services to the BFSI vertical.
North America to hold largest market share of cloud managed services market in 2022
North America comprises the US and Canada. The region has a well-developed and advanced infrastructure that supports the adoption of cloud managed services. It is also an early adopter of innovative technologies. The high internet penetration is driving the demand for cloud-based applications in the region. According to Statista, in 2021, North America had approximately 417 million internet users and this figure is expected to reach 448.55 million by 2026. Further, MSPs in the region will be able to utilize other emerging growth opportunities such as cyber security, IT infrastructure, business applications, communication and collaboration services by enhancing their service portfolios and offering end to end ICT services. This is likely to boost the cloud managed services market in North America.
In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants is as follows:
• By Company Type: Tier I: 42%, Tier II: 24%, and Tier III: 34%
• By Designation: C-Level: 28%, D-Level: 38%, and Others: 34%
• By Region: North America: 41%, Europe: 22%, Asia Pacific: 19%, Row: 18%
The report profiles the various key players including IBM (US), Ericsson (Sweden), Cisco (US), Fujitsu (Japan), Accenture (Ireland), AWS (US), NTT DATA (Japan), Infosys (India), HPE (US), NEC (Japan), Atos (France), TCS (India), Wipro (India), Datacom (New Zealand), AT&T (US), HCL Technologies (India), CDW Corporation (US), Huawei (China), Nokia (Finland), Rackspace (US), Connectria (US), DLT Solutions (US), Softchoice (Canada), Cloudnexa (US), Bespin Global (South Korea), Cloudticity (US), 2 nd Watch (US), iSmile Technologies(US), Cloud4C(Singapore), Mission Cloud Services (US), and CloudNow (India).

クラウドマネージドサービス市場 : サービスの種類 (マネージド ビジネス、マネージド ネットワーク、マネージドセキュリティ、マネージドインフラストラクチャ、マネージド モビリティ)、組織規模、業種 (BFSI、テレコム、小売および消費財、IT)、地域別 - 2027 年までの世界予測
Research Coverage
The report segments the Cloud managed services market by service type, (SMEs, large enterprises), vertical, and regions. The service type segment includes managed security services, managed network services, managed infrastructure services, managed communication & collaboration services, managed mobility services, and managed business services.
Based on managed security services the market is segmented as managed identity & access management, managed antivirus/anti-malware, managed firewall, managed risk & compliance management, managed vulnerability management, managed security information & event management, managed intrusion detection system/intrusion prevention system, managed data loss prevention, and other managed security services (DDoS mitigation, managed encryption, and managed Unified Threat Management (UTM)).
Managed network services are further segmented into managed network provisioning, and network monitoring & management. Managed infrastructure services are further segmented into server management, storage management, and managed print services.
This report classifies the managed communication & collaboration services segment into managed voice over internet protocol (VoIP), and managed unified communication as a service (UCaaS). Managed mobility services are segmented into device management services and application management services. Managed business services is segmented into considers business process services, continuity & disaster recovery services, and other managed business services(desktop, and OSS/BSS).
The market is segmented based on organization sizes as SMEs and large enterprises. Different industry verticals using cloud managed services include BFSI, telecom, IT, government & public sector, healthcare & life sciences, retail & consumer goods, manufacturing, energy & utilities, and other verticals.
The geographic analysis of the cloud managed services market is spread across five major regions: North America, Europe, Asia Pacific, Middle East & Africa, and Latin America.
Key Benefits of Buying the Report

The report will help the market leaders/new entrants in the cloud managed services market with information on the closest approximations of the revenue numbers for the overall cloud managed services market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.


目次

1 INTRODUCTION 27
1.1 STUDY OBJECTIVES 27
1.2 MARKET DEFINITION 27
1.2.1 INCLUSIONS AND EXCLUSIONS 28
1.3 MARKET SCOPE 29
1.3.1 MARKET SEGMENTATION 29
1.3.2 REGIONS COVERED 30
1.3.3 YEARS CONSIDERED 30
1.4 CURRENCY 30
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2021 31
1.5 STAKEHOLDERS 31
1.6 SUMMARY OF CHANGES 31
2 RESEARCH METHODOLOGY 33
2.1 RESEARCH DATA 33
FIGURE 1 CLOUD MANAGED SERVICES MARKET: RESEARCH DESIGN 33
2.1.1 SECONDARY DATA 34
2.1.2 PRIMARY DATA 35
2.1.2.1 Breakup of primary interviews 35
FIGURE 2 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 35
TABLE 2 PRIMARY RESPONDENTS: CLOUD MANAGED SERVICES MARKET 36
2.1.2.2 Key industry insights 36
2.2 DATA TRIANGULATION 37
2.3 MARKET SIZE ESTIMATION 38
FIGURE 3 CLOUD MANAGED SERVICES MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 38
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF CLOUD MANAGED SERVICES FROM VENDORS 39
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF CLOUD MANAGED SERVICE VENDORS 40
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY (SUPPLY SIDE): CAGR PROJECTIONS FROM SUPPLY SIDE 41
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY ̶ BOTTOM-UP APPROACH: REVENUE GENERATED BY CLOUD MANAGED SERVICE VENDORS FROM EACH SERVICE TYPE 42
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY–APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM DIFFERENT SERVICE TYPES 43

2.4 MARKET FORECAST 43
TABLE 3 FACTOR ANALYSIS 43
2.5 RESEARCH ASSUMPTIONS 44
2.6 LIMITATIONS 46
3 EXECUTIVE SUMMARY 47
FIGURE 9 GLOBAL CLOUD MANAGED SERVICES MARKET, 2019–2027 (USD MILLION) 48
FIGURE 10 FASTEST-GROWING SEGMENTS IN CLOUD MANAGED SERVICES MARKET, 2022–2027 49
FIGURE 11 MANAGED INFRASTRUCTURE SERVICES SEGMENT TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 49
FIGURE 12 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 50
FIGURE 13 TOP VERTICALS IN CLOUD MANAGED SERVICES MARKET 51
FIGURE 14 CLOUD MANAGED SERVICES MARKET: REGIONAL SNAPSHOT 52
4 PREMIUM INSIGHTS 53
4.1 OVERVIEW OF CLOUD MANAGED SERVICES MARKET 53
FIGURE 15 NEED TO FOCUS ON CORE BUSINESS AND INCREASING RETURN ON INVESTMENT TO DRIVE ADOPTION OF CLOUD MANAGED SERVICES 53
4.2 CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2022 VS. 2027 54
FIGURE 16 MANAGED INFRASTRUCTURE SERVICES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 54
4.3 CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022 VS. 2027 54
FIGURE 17 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 54
4.4 CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022 VS. 2027 55
FIGURE 18 BFSI SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 55
4.5 CLOUD MANAGED SERVICES MARKET: REGIONAL SCENARIO, 2022–2027 55
FIGURE 19 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS 55
5 MARKET OVERVIEW AND INDUSTRY TRENDS 56
5.1 INTRODUCTION 56
5.2 MARKET DYNAMICS 56
FIGURE 20 MARKET DYNAMICS: CLOUD MANAGED SERVICES MARKET 56
5.2.1 DRIVERS 57
5.2.1.1 Increased cloud adoption during COVID-19 pandemic 57
FIGURE 21 YEAR-ON-YEAR SPENDING OF OVER USD 1.2 MILLION FOR SMALL AND MEDIUM-SIZED BUSINESSES 57
5.2.1.2 Growing demand for cloud managed services among enterprises 57
FIGURE 22 BENEFITS OF CLOUD SERVICE PROVIDERS 58
5.2.1.3 Inadequate cloud expertise among IT professionals 58

5.2.2 RESTRAINTS 58
5.2.2.1 Lack of infrastructure in developing and underdeveloped economies 58
FIGURE 23 STATE OF MOBILE INTERNET CONNECTIVITY, BY REGION, 2020 59
5.2.2.2 Data security and privacy concerns 59
5.2.3 OPPORTUNITIES 59
5.2.3.1 Increasing adoption of cloud managed services by SMEs 59
5.2.3.2 Growth in Anything-as-a-Service technologies 60
5.2.4 CHALLENGES 60
5.2.4.1 Increase in regulations and compliances 60
5.2.4.2 Integration with third-party applications 60
5.3 CASE STUDY ANALYSIS 61
5.3.1 CASE STUDY 1: ERICSSON HELPS NEWPORT UTILITIES BRING HIGH-SPEED BROADBAND TO RURAL COMMUNITIES 61
5.3.2 CASE STUDY 2: INFOSYS CLOUD MANAGED SERVICES INCREASE GLOBAL FOOTPRINT OF RETAIL ENTERPRISE 61
5.3.3 CASE STUDY 3: AWS MANAGED SERVICES HELP FIELDCORE DRIVE INNOVATION IN BUSINESS OPERATIONS 62
5.3.4 CASE STUDY 4: COGNIZANT CLOUD SERVICES FACILITATE DIGITAL TRANSFORMATION FOR OXFORD UNIVERSITY PRESS 62
5.4 IMPACT OF COVID-19 ON MARKET DYNAMICS 63
5.4.1 DRIVERS AND OPPORTUNITIES 63
5.4.2 RESTRAINTS AND CHALLENGES 64
5.5 SUPPLY CHAIN ANALYSIS 64
FIGURE 24 CLOUD MANAGED SERVICES MARKET: SUPPLY CHAIN 65
5.6 ECOSYSTEM 65
FIGURE 25 CLOUD MANAGED SERVICES MARKET: ECOSYSTEM 65
5.7 TECHNOLOGICAL ANALYSIS 66
5.7.1 BIG DATA AND ANALYTICS 66
5.7.2 ARTIFICIAL INTELLIGENCE 66
5.7.3 MACHINE LEARNING 66
5.8 PRICING ANALYSIS 66
TABLE 4 PRICING ANALYSIS OF VENDORS IN CLOUD MANAGED SERVICES MARKET: FILECLOUD 67
TABLE 5 PRICING ANALYSIS OF VENDORS IN CLOUD MANAGED SERVICES MARKET: EARLYDOG 67
5.9 PATENT ANALYSIS 68
FIGURE 26 NUMBER OF PATENTS PUBLISHED, 2012–2022 68
FIGURE 27 TOP FIVE PATENT OWNERS (GLOBAL) 68
TABLE 6 TOP TEN PATENT APPLICANTS (UNITED STATES) 69
TABLE 7 CLOUD MANAGED SERVICES MARKET: PATENTS 69
5.10 PORTER’S FIVE FORCES ANALYSIS 70
FIGURE 28 CLOUD MANAGED SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 70
TABLE 8 CLOUD MANAGED SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 70
5.10.1 DEGREE OF COMPETITION 71
5.10.2 BARGAINING POWER OF SUPPLIERS 71
5.10.3 BARGAINING POWER OF BUYERS 71
5.10.4 THREAT OF NEW ENTRANTS 71
5.10.5 THREAT OF SUBSTITUTES 71
5.11 KEY CONFERENCES AND EVENTS, 2022-2023 72
TABLE 9 CLOUD MANAGED SERVICES MARKET: KEY CONFERENCES AND EVENTS 72
5.12 TARIFF AND REGULATORY LANDSCAPE 72
5.12.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 72
TABLE 10 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 72
TABLE 11 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 73
TABLE 12 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 73
TABLE 13 REST OF WORLD: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 73
5.12.2 REGULATIONS 74
5.13 TRENDS/DISRUPTIONS IMPACTING BUYERS 75
FIGURE 29 CLOUD MANAGED SERVICES MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 75
5.14 KEY STAKEHOLDERS & BUYING CRITERIA 76
5.14.1 KEY STAKEHOLDERS IN BUYING PROCESS 76
FIGURE 30 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS 76
TABLE 14 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS (%) 76
5.14.2 BUYING CRITERIA 77
FIGURE 31 KEY BUYING CRITERIA FOR END USERS 77
TABLE 15 KEY BUYING CRITERIA FOR END USERS 77
6 CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE 78
6.1 INTRODUCTION 79
6.1.1 SERVICE TYPE: CLOUD MANAGED SERVICES MARKET DRIVERS 79
6.1.2 SERVICE TYPE: COVID-19 IMPACT 80
FIGURE 32 MANAGED COMMUNICATION & COLLABORATION SERVICES SEGMENT EXPECTED TO RECORD HIGHEST CAGR DURING FORECAST PERIOD 81
TABLE 16 CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2018–2021 (USD MILLION) 81
TABLE 17 CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2022–2027 (USD MILLION) 82
6.2 MANAGED SECURITY SERVICES 82
6.2.1 GROWING NEED FOR THREAT MANAGEMENT AND DATA PROTECTION 82
FIGURE 33 MANAGED IDENTITY & ACCESS MANAGEMENT SEGMENT TO RECORD HIGHEST CAGR DURING FORECAST PERIOD 83
TABLE 18 CLOUD MANAGED SERVICES MARKET SIZE, BY MANAGED SECURITY SERVICE, 2018–2021 (USD MILLION) 83
TABLE 19 CLOUD MANAGED SERVICES MARKET SIZE, BY MANAGED SECURITY SERVICE, 2022–2027 (USD MILLION) 84
6.2.1.1 Managed Identity & Access Management 84
TABLE 20 MANAGED IDENTITY & ACCESS MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 84
TABLE 21 MANAGED IDENTITY & ACCESS MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 85
6.2.1.2 Managed Antivirus/Anti-malware 85
TABLE 22 MANAGED ANTIVIRUS/ANTI-MALWARE: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 85
TABLE 23 MANAGED ANTIVIRUS/ANTI-MALWARE: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 86
6.2.1.3 Managed Firewall 86
TABLE 24 MANAGED FIREWALL: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 86
TABLE 25 MANAGED FIREWALL: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 87
6.2.1.4 Managed Risk & Compliance Management 87
TABLE 26 MANAGED RISK & COMPLIANCE MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 87
TABLE 27 MANAGED RISK & COMPLIANCE MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 88
6.2.1.5 Managed Vulnerability Management 88
TABLE 28 MANAGED VULNERABILITY MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 88
TABLE 29 MANAGED VULNERABILITY MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 89
6.2.1.6 Managed Security Information & Event Management 89
TABLE 30 MANAGED SECURITY INFORMATION & EVENT MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 89
TABLE 31 MANAGED SECURITY INFORMATION & EVENT MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 90
6.2.1.7 Managed Intrusion Detection System/Intrusion Prevention System 90
TABLE 32 MANAGED INTRUSION DETECTION SYSTEM/INTRUSION PREVENTION SYSTEM: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 90
TABLE 33 MANAGED INTRUSION DETECTION SYSTEM/INTRUSION PREVENTION SYSTEM: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 91
6.2.1.8 Managed Data Loss Prevention 91
TABLE 34 MANAGED DATA LOSS PREVENTION: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 91
TABLE 35 MANAGED DATA LOSS PREVENTION: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 92
6.2.1.9 Other Managed Security Services 92
TABLE 36 OTHER MANAGED SECURITY SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 93
TABLE 37 OTHER MANAGED SECURITY SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 93
6.3 MANAGED NETWORK SERVICES 93
6.3.1 NEED TO OPTIMIZE NETWORK PERFORMANCE TO MEET INDUSTRY STANDARDS 93
FIGURE 34 MANAGED NETWORK MONITORING & MANAGEMENT SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD 94
TABLE 38 CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2018–2021 (USD MILLION) 94
TABLE 39 CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2022–2027 (USD MILLION) 94
6.3.2 MANAGED NETWORK PROVISIONING 95
TABLE 40 MANAGED NETWORK PROVISIONING: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 95
TABLE 41 MANAGED NETWORK PROVISIONING: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 95
6.3.3 MANAGED NETWORK MONITORING & MANAGEMENT 95
TABLE 42 MANAGED NETWORK MONITORING & MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 96
TABLE 43 MANAGED NETWORK MONITORING & MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 96
6.4 MANAGED INFRASTRUCTURE SERVICES 97
6.4.1 GROWTH IN DIGITAL TECHNOLOGIES TO BUILD NEW BUSINESS MODELS 97
FIGURE 35 SERVER MANAGEMENT SERVICES SEGMENT TO RECORD HIGHEST CAGR DURING FORECAST PERIOD 97
TABLE 44 CLOUD MANAGED SERVICES MARKET SIZE, BY MANAGED INFRASTRUCTURE SERVICES, 2018–2021 (USD MILLION) 97
TABLE 45 CLOUD MANAGED SERVICES MARKET SIZE, BY MANAGED INFRASTRUCTURE SERVICES, 2022–2027 (USD MILLION) 98
TABLE 46 MANAGED INFRASTRUCTURE SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 98
TABLE 47 MANAGED INFRASTRUCTURE SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 98
6.4.1.1 Storage Management 99
TABLE 48 STORAGE MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 99
TABLE 49 STORAGE MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 99
6.4.1.2 Server Management 100
TABLE 50 SERVER MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 100
TABLE 51 SERVER MANAGEMENT: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 100
6.4.1.3 Managed Print Services 100
TABLE 52 MANAGED PRINT SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 101
TABLE 53 MANAGED PRINT SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 101
6.5 MANAGED COMMUNICATION & COLLABORATION SERVICES 102
6.5.1 NEED FOR INTERCONNECTED SYSTEMS TO SUPPORT COLLABORATIVE WORKING 102
FIGURE 36 MANAGED UNIFIED COMMUNICATION AS A SERVICE SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD 102
TABLE 54 CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2018–2021 (USD MILLION) 102
TABLE 55 CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2022–2027 (USD MILLION) 103
6.5.1.1 Managed Voice Over Internet Protocol 103
TABLE 56 MANAGED VOICE OVER INTERNET PROTOCOL: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 103
TABLE 57 MANAGED VOICE OVER INTERNET PROTOCOL: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 103
6.5.1.2 Managed Unified Communication as a Service 104
TABLE 58 MANAGED UNIFIED COMMUNICATION AS A SERVICE: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 104
TABLE 59 MANAGED UNIFIED COMMUNICATION AS A SERVICE: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 104
6.6 MANAGED MOBILITY SERVICES 105
6.6.1 GROWING ADOPTION OF MOBILE DEVICES TO ENHANCE BUSINESS PRODUCTIVITY 105
FIGURE 37 APPLICATION MANAGEMENT SERVICES TO RECORD HIGHER CAGR DURING FORECAST PERIOD 105
TABLE 60 CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2018–2021 (USD MILLION) 105
TABLE 61 CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2022–2027 (USD MILLION) 106
6.6.1.1 Device Management Services 106
TABLE 62 DEVICE MANAGEMENT SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 106
TABLE 63 DEVICE MANAGEMENT SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 106
6.6.1.2 Application Management Services 107
TABLE 64 APPLICATION MANAGEMENT SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 107
TABLE 65 APPLICATION MANAGEMENT SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 107
6.7 MANAGED BUSINESS SERVICES 108
6.7.1 NEED TO IMPROVE EFFICIENCY AND EFFECTIVENESS OF BUSINESS OPERATIONS 108
FIGURE 38 CONTINUITY & DISASTER RECOVERY SERVICES TO RECORD HIGHEST CAGR DURING FORECAST PERIOD 108
TABLE 66 CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2018–2021 (USD MILLION) 108
TABLE 67 CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2022–2027 (USD MILLION) 109
6.7.1.1 Business Process Services 109
TABLE 68 BUSINESS PROCESS SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 109
TABLE 69 BUSINESS PROCESS SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 110
6.7.1.2 Continuity & Disaster Recovery Services 110
TABLE 70 CONTINUITY & DISASTER RECOVERY SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 110
TABLE 71 CONTINUITY & DISASTER RECOVERY SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 111
6.7.1.3 Other Managed Business Services 111
TABLE 72 OTHER MANAGED BUSINESS SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 111
TABLE 73 OTHER MANAGED BUSINESS SERVICES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 112
7 CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE 113
7.1 INTRODUCTION 114
7.1.1 ORGANIZATION SIZE: CLOUD MANAGED SERVICES MARKET DRIVERS 114
7.1.2 ORGANIZATION SIZE: COVID-19 IMPACT 114
TABLE 74 CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 115
TABLE 75 CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 115
7.2 LARGE ENTERPRISES 115
7.2.1 GROWING NEED TO DIGITALIZE AND UPGRADE BUSINESS PROCESSES 115
TABLE 76 LARGE ENTERPRISES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 115
TABLE 77 LARGE ENTERPRISES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 116
7.3 SMALL AND MEDIUM-SIZED ENTERPRISES 116
7.3.1 INCREASING IT SPEND TO MANAGE BUSINESS OPERATIONS 116
TABLE 78 SMALL AND MEDIUM-SIZED ENTERPRISES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 116
TABLE 79 SMALL AND MEDIUM-SIZED ENTERPRISES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 117
8 CLOUD MANAGED SERVICES MARKET, BY VERTICAL 118
8.1 INTRODUCTION 119
8.1.1 VERTICAL: CLOUD MANAGED SERVICES MARKET DRIVERS 119
8.1.2 VERTICAL: COVID-19 IMPACT 119
TABLE 80 CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2018–2021 (USD MILLION) 120
TABLE 81 CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 121
8.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 121
8.2.1 RISING NEED FOR DIGITAL TRANSFORMATION AND IMPROVED CUSTOMER EXPERIENCE 121
TABLE 82 BFSI: CLOUD MANAGED SERVICES MARKET SIZE, BY REGION, 2018–2021 (USD MILLION) 122
TABLE 83 BFSI: CLOUD MANAGED SERVICES MARKET SIZE, BY REGION, 2022–2027 (USD MILLION) 122
8.3 TELECOM 122
8.3.1 DEMAND FOR TECHNOLOGICAL INNOVATION TO PROVIDE PERSONALIZED SERVICES 122
TABLE 84 TELECOM: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 123
TABLE 85 TELECOM: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 123
8.4 INFORMATION TECHNOLOGY 123
8.4.1 NEED FOR COMPETITIVE SOLUTIONS TO INCREASE MARKET PRESENCE 123
TABLE 86 INFORMATION TECHNOLOGY: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 124
TABLE 87 INFORMATION TECHNOLOGY: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 124
8.5 GOVERNMENT & PUBLIC SECTOR 124
8.5.1 RISING REQUIREMENT FOR TRANSFORMATION OF PUBLIC SECTOR INFRASTRUCTURE 124
TABLE 88 GOVERNMENT & PUBLIC SECTOR: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 125
TABLE 89 GOVERNMENT & PUBLIC SECTOR: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 125
8.6 HEALTHCARE & LIFE SCIENCES 125
8.6.1 USE OF CLOUD COMPUTING TO MANAGE PATIENT RECORDS 125
TABLE 90 HEALTHCARE & LIFE SCIENCES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 126
TABLE 91 HEALTHCARE & LIFE SCIENCES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 126
8.7 RETAIL & CONSUMER GOODS 126
8.7.1 DEMAND FOR IMPROVED END USER EXPERIENCE 126
TABLE 92 RETAIL & CONSUMER GOODS: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 127
TABLE 93 RETAIL & CONSUMER GOODS: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 127
8.8 MANUFACTURING 127
8.8.1 GROWING USE OF CLOUD SERVICES TO MANAGE CRITICAL BUSINESS OPERATIONS 127
TABLE 94 MANUFACTURING: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 128
TABLE 95 MANUFACTURING: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 128
8.9 ENERGY & UTILITIES 128
8.9.1 INCREASING NEED TO REDUCE COMPLEXITY OF TECHNOLOGIES 128
TABLE 96 ENERGY & UTILITIES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 129
TABLE 97 ENERGY & UTILITIES: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 129
8.10 OTHER VERTICALS 129
TABLE 98 OTHER VERTICALS: CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 130
TABLE 99 OTHER VERTICALS: CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 130
9 CLOUD MANAGED SERVICES MARKET, BY REGION 131
9.1 INTRODUCTION 132
9.1.1 CLOUD MANAGED SERVICES MARKET: COVID-19 IMPACT 132
FIGURE 41 NORTH AMERICA EXPECTED TO LEAD CLOUD MANAGED SERVICES MARKET IN 2022 133
FIGURE 42 ASIA PACIFIC TO RECORD HIGHEST CAGR DURING FORECAST PERIOD 133
TABLE 100 CLOUD MANAGED SERVICES MARKET, BY REGION, 2018–2021 (USD MILLION) 134
TABLE 101 CLOUD MANAGED SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 134
9.2 NORTH AMERICA 134
TABLE 102 NORTH AMERICA: PESTLE ANALYSIS 135
9.2.1 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET DRIVERS 136
FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT 137
TABLE 103 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2018–2021 (USD MILLION) 138
TABLE 104 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD MILLION) 138
TABLE 105 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES, 2018–2021 (USD MILLION) 139
TABLE 106 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES, 2022–2027 (USD MILLION) 139
TABLE 107 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2018–2021 (USD MILLION) 140
TABLE 108 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2022–2027 (USD MILLION) 140
TABLE 109 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED INFRASTRUCTURE SERVICES, 2018–2021 (USD MILLION) 140
TABLE 110 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED INFRASTRUCTURE SERVICES, 2022–2027 (USD MILLION) 141
TABLE 111 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2018–2021 (USD MILLION) 141
TABLE 112 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2022–2027 (USD MILLION) 141
TABLE 113 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2018–2021 (USD MILLION) 141
TABLE 114 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2022–2027 (USD MILLION) 142
TABLE 115 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2018–2021 (USD MILLION) 142
TABLE 116 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2022–2027 (USD MILLION) 142
TABLE 117 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 143
TABLE 118 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 143
TABLE 119 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2018–2021 (USD MILLION) 143
TABLE 120 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 144
TABLE 121 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY COUNTRY, 2018–2021 (USD MILLION) 144
TABLE 122 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 144
9.2.2 US 145
9.2.2.1 Presence of cloud managed service providers to drive market growth 145
TABLE 123 US: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 145
TABLE 124 US: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 145
9.2.3 CANADA 146
9.2.3.1 Technological advancements to fuel adoption of cloud managed services 146
TABLE 125 CANADA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 146
TABLE 126 CANADA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 146
9.3 EUROPE 147
TABLE 127 EUROPE: PESTLE ANALYSIS 147
9.3.1 EUROPE: CLOUD MANAGED SERVICES MARKET DRIVERS 148
TABLE 128 EUROPE: CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2018–2021 (USD MILLION) 149
TABLE 129 EUROPE: CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD MILLION) 149
TABLE 130 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES, 2018–2021 (USD MILLION) 150
TABLE 131 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES, 2022–2027 (USD MILLION) 150
TABLE 132 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2018–2021 (USD MILLION) 151
TABLE 133 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2022–2027 (USD MILLION) 151
TABLE 134 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED INFRASTRUCTURE SERVICES, 2018–2021 (USD MILLION) 151
TABLE 135 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED INFRASTRUCTURE SERVICES, 2022–2027 (USD MILLION) 151
TABLE 136 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2018–2021 (USD MILLION) 152
TABLE 137 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2022–2027 (USD MILLION) 152
TABLE 138 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2018–2021 (USD MILLION) 152
TABLE 139 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2022–2027 (USD MILLION) 152
TABLE 140 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2018–2021 (USD MILLION) 153
TABLE 141 EUROPE: CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2022–2027 (USD MILLION) 153
TABLE 142 EUROPE: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 153
TABLE 143 EUROPE: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 154
TABLE 144 EUROPE: CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2018–2021 (USD MILLION) 154
TABLE 145 EUROPE: CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 155
TABLE 146 EUROPE: CLOUD MANAGED SERVICES MARKET, BY COUNTRY, 2018–2021 (USD MILLION) 155
TABLE 147 EUROPE: CLOUD MANAGED SERVICES MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 155
9.3.2 UK 156
9.3.2.1 Growing adoption of cloud and AI technologies to boost demand for cloud managed services 156
TABLE 148 UK: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 156
TABLE 149 UK: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 156
9.3.3 GERMANY 157
9.3.3.1 High demand for cloud managed services among startups 157
TABLE 150 GERMANY: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 157
TABLE 151 GERMANY: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 157
9.3.4 REST OF EUROPE 157
TABLE 152 REST OF EUROPE: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 158
TABLE 153 REST OF EUROPE: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 158
9.4 ASIA PACIFIC 158
TABLE 154 ASIA PACIFIC: PESTLE ANALYSIS 159
9.4.1 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET DRIVERS 161
FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT 161
TABLE 155 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2018–2021 (USD MILLION) 162
TABLE 156 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD MILLION) 162
TABLE 157 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES, 2018–2021 (USD MILLION) 163
TABLE 158 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES, 2022–2027 (USD MILLION) 163
TABLE 159 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2018–2021 (USD MILLION) 164
TABLE 160 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2022–2027 (USD MILLION) 164
TABLE 161 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED INFRASTRUCTURE SERVICES, 2018–2021 (USD MILLION) 164
TABLE 162 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED INFRASTRUCTURE SERVICES, 2022–2027 (USD MILLION) 164
TABLE 163 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2018–2021 (USD MILLION) 165
TABLE 164 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2022–2027 (USD MILLION) 165
TABLE 165 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2018–2021 (USD MILLION) 165
TABLE 166 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2022–2027 (USD MILLION) 165
TABLE 167 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2018–2021 (USD MILLION) 166
TABLE 168 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2022–2027 (USD MILLION) 166
TABLE 169 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 166
TABLE 170 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 167
TABLE 171 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2018–2021 (USD MILLION) 167
TABLE 172 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 168
TABLE 173 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY COUNTRY, 2018–2021 (USD MILLION) 168
TABLE 174 ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 168
9.4.2 CHINA 169
9.4.2.1 Rising need across organizations to secure data on cloud platforms 169
TABLE 175 CHINA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 169
TABLE 176 CHINA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 169
9.4.3 JAPAN 169
9.4.3.1 Migration to cloud by enterprises expected to boost market 169
TABLE 177 JAPAN: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 170
TABLE 178 JAPAN: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 170
9.4.4 REST OF ASIA PACIFIC 170
TABLE 179 REST OF ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 170
TABLE 180 REST OF ASIA PACIFIC: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 171
9.5 MIDDLE EAST & AFRICA 171
TABLE 181 MIDDLE EAST & AFRICA: PESTLE ANALYSIS 171
9.5.1 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET DRIVERS 172
TABLE 182 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2018–2021 (USD MILLION) 173
TABLE 183 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD MILLION) 173
TABLE 184 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES, 2018–2021 (USD MILLION) 174
TABLE 185 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES, 2022–2027 (USD MILLION) 174
TABLE 186 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2018–2021 (USD MILLION) 175
TABLE 187 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2022–2027 (USD MILLION) 175
TABLE 188 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED INFRASTRUCTURE SERVICES, 2018–2021 (USD MILLION) 175
TABLE 189 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED INFRASTRUCTURE SERVICES, 2022–2027 (USD MILLION) 175
TABLE 190 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2018–2021 (USD MILLION) 176
TABLE 191 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2022–2027 (USD MILLION) 176
TABLE 192 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2018–2021 (USD MILLION) 176
TABLE 193 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2022–2027 (USD MILLION) 176
TABLE 194 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2018–2021 (USD MILLION) 177
TABLE 195 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2022–2027 (USD MILLION) 177
TABLE 196 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 177
TABLE 197 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 178
TABLE 198 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2018–2021 (USD MILLION) 178
TABLE 199 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 179
TABLE 200 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY COUNTRY, 2018–2021 (USD MILLION) 179
TABLE 201 MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 179
9.5.2 KSA 180
9.5.2.1 Government initiatives expected to boost market 180
TABLE 202 KSA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 180
TABLE 203 KSA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 180
9.5.3 REST OF MIDDLE EAST & AFRICA 180
TABLE 204 REST OF MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 181
TABLE 205 REST OF MIDDLE EAST & AFRICA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 181

9.6 LATIN AMERICA 181
TABLE 206 LATIN AMERICA: PESTLE ANALYSIS 181
9.6.1 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET DRIVERS 183
TABLE 207 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2018–2021 (USD MILLION) 183
TABLE 208 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD MILLION) 183
TABLE 209 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES, 2018–2021 (USD MILLION) 184
TABLE 210 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES, 2022–2027 (USD MILLION) 184
TABLE 211 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2018–2021 (USD MILLION) 185
TABLE 212 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICES, 2022–2027 (USD MILLION) 185
TABLE 213 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED INFRASTRUCTURE SERVICES, 2018–2021 (USD MILLION) 185
TABLE 214 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED INFRASTRUCTURE SERVICES, 2022–2027 (USD MILLION) 185
TABLE 215 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2018–2021 (USD MILLION) 186
TABLE 216 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES, 2022–2027 (USD MILLION) 186
TABLE 217 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2018–2021 (USD MILLION) 186
TABLE 218 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES, 2022–2027 (USD MILLION) 186
TABLE 219 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2018–2021 (USD MILLION) 187
TABLE 220 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY MANAGED BUSINESS SERVICES, 2022–2027 (USD MILLION) 187
TABLE 221 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 187
TABLE 222 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 188
TABLE 223 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2018–2021 (USD MILLION) 188
TABLE 224 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 189
TABLE 225 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY COUNTRY, 2018–2021 (USD MILLION) 189
TABLE 226 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 189
9.6.2 BRAZIL 190
9.6.2.1 Expanding cloud computing market to drive spending on cloud managed services 190
TABLE 227 BRAZIL: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 190
TABLE 228 BRAZIL: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 190
9.6.3 MEXICO 190
9.6.3.1 Expansion plans of global cloud managed service vendors to drive market 190
TABLE 229 MEXICO: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 191
TABLE 230 MEXICO: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 191
9.6.4 REST OF LATIN AMERICA 191
TABLE 231 REST OF LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 191
TABLE 232 REST OF LATIN AMERICA: CLOUD MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 192
10 COMPETITIVE LANDSCAPE 193
10.1 OVERVIEW 193
10.2 MARKET EVALUATION FRAMEWORK 193
FIGURE 45 MARKET EVALUATION FRAMEWORK, 2020–2022 193
10.3 STRATEGIES ADOPTED BY KEY PLAYERS/RIGHT TO WIN 194
TABLE 233 OVERVIEW OF STRATEGIES ADOPTED BY KEY CLOUD MANAGED SERVICE VENDORS 194
10.4 REVENUE ANALYSIS 196
FIGURE 46 HISTORICAL THREE-YEAR REVENUE ANALYSIS OF LEADING PLAYERS, 2019–2021 (USD MILLION) 196
10.5 MARKET SHARE ANALYSIS 196
FIGURE 47 CLOUD MANAGED SERVICES MARKET: MARKET SHARE ANALYSIS, 2021 197
TABLE 234 CLOUD MANAGED SERVICES MARKET: DEGREE OF COMPETITION 197
10.6 COMPANY EVALUATION QUADRANT 198
TABLE 235 COMPANY EVALUATION QUADRANT: CRITERIA 198
10.6.1 STARS 198
10.6.2 EMERGING LEADERS 198
10.6.3 PERVASIVE PLAYERS 198
10.6.4 PARTICIPANTS 198
FIGURE 48 CLOUD MANAGED SERVICES MARKET, KEY COMPANY EVALUATION QUADRANT, 2022 199
10.6.5 COMPANY PRODUCT FOOTPRINT ANALYSIS 199
TABLE 236 COMPANY PRODUCT FOOTPRINT 200
TABLE 237 COMPANY SERVICE TYPE FOOTPRINT 200
TABLE 238 COMPANY VERTICAL FOOTPRINT 201
TABLE 239 COMPANY REGION FOOTPRINT 202
10.7 RANKING OF KEY PLAYERS 202
FIGURE 49 RANKING OF KEY PLAYERS IN CLOUD MANAGED SERVICES MARKET, 2021 202
10.8 STARTUP/SME EVALUATION MATRIX 203
FIGURE 50 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 203
10.8.1 PROGRESSIVE COMPANIES 203
10.8.2 RESPONSIVE COMPANIES 203
10.8.3 DYNAMIC COMPANIES 203
10.8.4 STARTING BLOCKS 204
FIGURE 51 CLOUD MANAGED SERVICES MARKET (GLOBAL) STARTUP/SME COMPANY EVALUATION QUADRANT, 2022 204
10.8.5 COMPETITIVE BENCHMARKING 205
TABLE 240 CLOUD MANAGED SERVICES MARKET: KEY STARTUPS/SMES 205
TABLE 241 SME PRODUCT FOOTPRINT 205
TABLE 242 SME SERVICE TYPE FOOTPRINT 206
TABLE 243 SMES VERTICAL FOOTPRINT 206
TABLE 244 SME REGION FOOTPRINT 207
10.9 KEY MARKET DEVELOPMENTS 207
10.9.1 PRODUCT LAUNCHES & ENHANCEMENTS 207
TABLE 245 PRODUCT LAUNCHES & ENHANCEMENTS, 2020–2022 207
10.9.2 DEALS 208
TABLE 246 DEALS, 2020–2022 208
10.9.3 OTHERS 210
TABLE 247 OTHERS, 2022–2021 210
11 COMPANY PROFILES 211
11.1 KEY PLAYERS 211
11.1.1 IBM 211
(Business Overview, Solutions, Products & Services, Recent Developments, MnM View)*
TABLE 248 IBM: BUSINESS OVERVIEW 211
FIGURE 52 IBM: COMPANY SNAPSHOT 212
TABLE 249 IBM: SERVICES OFFERED 212
TABLE 250 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS 215
TABLE 251 IBM: DEALS 216
11.1.2 ERICSSON 218
TABLE 252 ERICSSON: BUSINESS OVERVIEW 218
FIGURE 53 ERICSSON: COMPANY SNAPSHOT 219
TABLE 253 ERICSSON: SERVICES OFFERED 219
TABLE 254 ERICSSON: SERVICE LAUNCHES 221
TABLE 255 ERICSSON: DEALS 221
11.1.3 CISCO 223
TABLE 256 CISCO: BUSINESS OVERVIEW 223
FIGURE 54 CISCO: COMPANY SNAPSHOT 224
TABLE 257 CISCO: SERVICES OFFERED 224
TABLE 258 CISCO: PRODUCT LAUNCHES AND ENHANCEMENTS 227
TABLE 259 CISCO: DEALS 227
11.1.4 FUJITSU 229
TABLE 260 FUJITSU: BUSINESS OVERVIEW 229
FIGURE 55 FUJITSU: COMPANY SNAPSHOT 230
TABLE 261 FUJITSU: SERVICES OFFERED 230
TABLE 262 FUJITSU: PRODUCT LAUNCHES AND ENHANCEMENTS 232
TABLE 263 FUJITSU: DEALS 232
11.1.5 ACCENTURE 234
TABLE 264 ACCENTURE: BUSINESS OVERVIEW 234
FIGURE 56 ACCENTURE: COMPANY SNAPSHOT 235
TABLE 265 ACCENTURE: SERVICES OFFERED 235
TABLE 266 ACCENTURE: DEALS 236
11.1.6 AWS 238
TABLE 267 AWS: BUSINESS OVERVIEW 238
FIGURE 57 AWS: COMPANY SNAPSHOT 238
TABLE 268 AWS: SERVICES OFFERED 239
TABLE 269 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS 240
TABLE 270 AWS: DEALS 240
TABLE 271 AWS: OTHERS 240
11.1.7 NTT DATA 242
TABLE 272 NTT DATA: BUSINESS OVERVIEW 242
FIGURE 58 NTT DATA: COMPANY SNAPSHOT 243
TABLE 273 NTT DATA: PRODUCTS/SOLUTIONS/SERVICES OFFERED 243
TABLE 274 NTT DATA: DEALS 244
11.1.8 INFOSYS 246
TABLE 275 INFOSYS: BUSINESS OVERVIEW 246
FIGURE 59 INFOSYS: COMPANY SNAPSHOT 247
TABLE 276 INFOSYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 247
TABLE 277 INFOSYS: PRODUCT LAUNCHES AND ENHANCEMENTS 248
TABLE 278 INFOSYS: DEALS 249
11.1.9 HPE 251
TABLE 279 HPE: BUSINESS OVERVIEW 251
FIGURE 60 HPE: COMPANY SNAPSHOT 252
TABLE 280 HPE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 252
TABLE 281 HPE: PRODUCT LAUNCHES 253
TABLE 282 HPE: DEALS 253
11.1.10 NEC 255
TABLE 283 NEC: BUSINESS OVERVIEW 255
FIGURE 61 NEC: COMPANY SNAPSHOT 256
TABLE 284 NEC: PRODUCTS/SOLUTIONS/SERVICES OFFERED 256
TABLE 285 NEC: DEALS 257
11.1.11 ATOS 258
11.1.12 TCS 259
11.1.13 WIPRO 260
11.1.14 DATACOM 261
11.1.15 AT&T 262
11.1.16 HCL TECHNOLOGIES 263
11.1.17 CDW CORPORATION 264
11.1.18 HUAWEI 264
11.1.19 NOKIA 265
11.1.20 RACKSPACE 266
11.1.21 CONNECTRIA 267
11.1.22 DLT SOLUTIONS 267
11.1.23 SOFTCHOICE 268
11.1.24 CLOUDNEXA 268
*Details on Business Overview, Solutions, Products & Services, Recent Developments, MnM View might not be captured in case of unlisted companies.
11.2 SMES/STARTUPS 269
11.2.1 BESPIN GLOBAL 269
11.2.2 CLOUDTICITY 270
11.2.3 2ND WATCH 271
11.2.4 ISMILE TECHNOLOGIES 272
11.2.5 CLOUD4C 273
11.2.6 MISSION CLOUD SERVICES 274
11.2.7 CLOUDNOW 274
11.2.8 ZEDEDA 275
11.2.9 HAZELCAST 275
12 ADJACENT MARKET 276
12.1 INTRODUCTION 276
12.1.1 RELATED MARKETS 276
12.2 MANAGED SERVICES MARKET 276
TABLE 286 MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2016–2020 (USD MILLION) 277
TABLE 287 MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2021–2026 (USD MILLION) 277
TABLE 288 MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 278
TABLE 289 MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 278
TABLE 290 MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 279
TABLE 291 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 279
TABLE 292 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 280
TABLE 293 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 280
TABLE 294 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 281
TABLE 295 MANAGED MOBILITY SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 281
TABLE 296 MANAGED MOBILITY SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 281
TABLE 297 MANAGED INFORMATION SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 282
TABLE 298 MANAGED INFORMATION SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 282
TABLE 299 MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 282
TABLE 300 MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 283
TABLE 301 MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2020 (USD MILLION) 283
TABLE 302 MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION) 283
TABLE 303 MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION) 284
TABLE 304 MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 284
TABLE 305 MANAGED SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 285
TABLE 306 MANAGED SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 285
TABLE 307 MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 286
13 APPENDIX 287
13.1 DISCUSSION GUIDE 287
13.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 290
13.3 CUSTOMIZATION OPTIONS 292
13.4 RELATED REPORTS 292
13.5 AUTHOR DETAILS 293


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