Customer Information System (CIS) Market - Global Forecast to 2030
商品番号 : SMB-75888
| 出版社 | MarketsandMarkets |
| 出版年月 | 2025年3月 |
| ページ数 | 380 |
| 図表数 | 421 |
| 価格タイプ | シングルユーザライセンス |
| 価格 | USD 4,950 |
| 種別 | 英文調査報告書 |
Report Overview
It is anticipated that the customer information system market will experience substantial growth, increasing from USD 1.79 billion in 2025 to USD 3.26 billion by 2030, with a CAGR of 12.8% throughout the forecast period.
顧客情報システム（CIS）市場は、予測期間全体を通じて年平均成長率12.8%で成長し、2025年の17億9,000万米ドルから2030年には32億6,000万米ドルに増加すると予想されています。
The market is driven by the growing adoption of smart grid technology, AI-powered customer analytics, and cloud-based billing solutions, particularly in the utility sector. Increasing demand for real-time data processing, personalized customer engagement, and seamless omnichannel communication is pushing organizations to invest in CIS solutions. Additionally, regulatory mandates for accurate billing and energy consumption tracking are fueling market growth. The integration of AI and automation in CIS enhances operational efficiency and improves customer satisfaction. However, a key restraint is the high implementation cost and complexity of integrating CIS with legacy IT infrastructures. Smaller utility providers often face challenges in adopting advanced solutions due to budget constraints and the technical difficulties of migrating from outdated systems.
この市場は、特に公益事業部門におけるスマートグリッド技術、AIを活用した顧客分析、クラウドベースの課金ソリューションの採用増加によって牽引されています。リアルタイムのデータ処理、パーソナライズされた顧客エンゲージメント、シームレスなオムニチャネルコミュニケーションの需要増加により、組織は CISソリューションへの投資を迫られています。さらに、正確な課金とエネルギー消費の追跡に関する規制義務も市場の成長を後押ししています。CISにおける AIと自動化の統合により、運用効率が向上し、顧客満足度が向上します。ただし、CISを従来の ITインフラストラクチャと統合する際の実装コストの高さと複雑さが大きな制約となっています。小規模な公益事業プロバイダーは、予算の制約と旧式システムからの移行の技術的な難しさにより、高度なソリューションの採用に課題を抱えることがよくあります。
“By offering, software segment is expected to have the largest market share during the forecast period”
The software segment is projected to dominate the customer information system (CIS) market during the forecast period due to increasing demand for advanced customer data management solutions. Utilities and businesses rely on CIS software for billing, customer service, and analytics, driving market growth. Cloud-based solutions, AI integration, and automation further enhance efficiency, boosting adoption. Rising digital transformation initiatives and regulatory compliance requirements also contribute to software’s market share. Additionally, ongoing upgrades and customization options make software solutions more attractive. Compared to services or hardware, software remains the primary driver of innovation, scalability, and cost-effectiveness in the CIS market.
“By application, demand response analytics is expected to register the fastest market growth rate during the forecast period.”
Demand response analytics is projected to experience the fastest growth in the Customer Information System (CIS) market due to increasing adoption by utilities for energy efficiency and grid optimization. As smart grids and real-time energy monitoring expand, utilities rely on demand response analytics to manage consumption patterns, reduce peak loads, and enhance customer engagement. The shift toward dynamic pricing models and renewable energy integration further accelerates adoption. Additionally, regulatory mandates and growing investments in data-driven decision-making contribute to its rapid expansion, making it a crucial application in the CIS market during the forecast period.
“By end user, Electricity & Power Distribution is expected to have the largest market share during the forecast period.”
The Electricity & Power Distribution sector is expected to dominate the Customer Information System (CIS) market during the forecast period due to rising energy demand, grid modernization, and digital transformation. Utilities increasingly adopt CIS solutions to enhance customer engagement, optimize billing, and improve outage management. Smart meters, renewable integration, and regulatory compliance further drive adoption. CIS enables real-time data analytics, seamless customer interactions, and efficient resource management. With increasing investments in smart grids and automation, power utilities prioritize advanced CIS solutions to streamline operations and improve service reliability, making Electricity & Power Distribution the largest segment in the market.
“By region, North America to have the largest market share in 2025 and Asia Pacific will account for fastest growth rate between 2025 to 2030.”
North America holds the largest market share in the customer information system (CIS) market due to its advanced technological infrastructure, high adoption of digital transformation strategies, and the presence of key market players. The region’s strong focus on customer experience, data-driven decision-making, and regulatory compliance further drives the demand for CIS solutions. Moreover, industries such as banking, utilities, and telecommunications in North America have been early adopters of cloud-based and AI-driven customer information systems, further solidifying their dominance in the market. Meanwhile, the Asia-Pacific region is projected to experience the fastest growth rate between 2025 and 2030. This rapid expansion is driven by increasing digitalization, a rising number of internet users, and growing investments in smart infrastructure across countries like China, India, and Japan. Governments and enterprises in APAC are adopting AI, IoT, and big data analytics to enhance customer engagement, leading to a surge in demand for CIS solutions. Additionally, the region’s expanding utility and telecom sectors, coupled with rising consumer expectations for personalized services, are accelerating the adoption of CIS platforms. The presence of emerging economies with untapped market potential makes APAC a key driver of future growth.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the customer information system market.
- By Company: Tier I – 23%, Tier II – 47%, and Tier III – 30%
- By Designation: Directors– 38%, Managers – 48%, and others – 14%
- By Region: North America – 42%, Europe – 30%, Asia Pacific – 15%, Middle East & Africa –5%, and Latin America– 8%
The report includes the study of key players offering customer information system solutions. It profiles major vendors in the customer information system market. The major players in the customer information system market include Oracle (US), SAP (Germany), IBM (US), Wipro (India), Hansen Technologies (Australia), Engineering Group (Italy), Gentrack (New Zealand), Minsait (Spain), CSG International (US), Solteq (Finland), EG (Denmark), Inhemeter (China), i3 Verticals (US), Itineris (Belgium), Fluentgrid (India), Asseco Group (Poland), Meridian Cooperative (US), Smart Energy Water (US), Open Intelligence (US), Cayenta (Canada), Advanced Utility Systems (Canada), Ferranti Computer Systems (Belgium), NorthStar Utilities Solutions (Canada), VertexOne (US), Tally Group (Australia), Avertra (US), Cogsdale (Canada), inHANCE Utilities Solutions (US), Efluid (France), Milsoft Utility Solutions (US), Bynry (US), Starnik (US), SpryPoint (Canada), Continental Utility Solutions, Inc. (US), MaxBill (UK), SkyBill (Latvia).
Research coverage
This research report categorizes the customer information system Market by offering (software and services), by application (customer data storage & retrieval, billing & payment automation, metering data integration, service order management, usage analytics & reporting, demand response analytics, communication tools, and other applications), by deployment mode (cloud and on-premises) by end user (electricity & power distribution utilities, water & wastewater management utilities, gas utilities, and renewable energy utilities) and by Region (North America, Europe, the Middle East and Africa, Asia Pacific, and Latin America). The scope of the report covers detailed information regarding the major factors, such as drivers, restraints, challenges, and opportunities, influencing the growth of the customer information system market. A detailed analysis of the key industry players has been done to provide insights into their business overview, solutions, and services; key strategies; contracts, partnerships, agreements, new product & service launches, mergers and acquisitions, and recent developments associated with the customer information system market. Competitive analysis of upcoming startups in the customer information system market ecosystem is covered in this report.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall customer information system market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
- Analysis of key drivers (Regulatory compliance & government mandates, shift to smart grids & advanced metering infrastructure (AMI), digital transformation in utilities, rising utility customer expectations), restraints (High implementation & upgrade costs , limited customization in off-the-shelf CIS), opportunities (Integration with AI & data analytics, demand for personalized tariff structures, utility E-marketplace & value-added services), and challenges (Interoperability between legacy & modern systems, cybersecurity & compliance pressure).
- Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the customer information system market.
- Market Development: Comprehensive information about lucrative markets – the report analyses the customer information system market across varied regions.
- Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the customer information system market.
- Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players like Oracle (US), SAP (Germany), IBM (US), Wipro (India), Hansen Technologies (Australia), Engineering Group (Italy), Gentrack (New Zealand), Minsait (Spain), CSG International (US), Solteq (Finland), EG (Denmark), Inhemeter (China), i3 Verticals (US), Itineris (Belgium), Fluentgrid (India), Asseco Group (Poland), Meridian Cooperative (US), Smart Energy Water (US), Open Intelligence (US), Cayenta (Canada), Advanced Utility Systems (Canada), Ferranti Computer Systems (Belgium), NorthStar Utilities Solutions (Canada), VertexOne (US), Tally Group (Australia), Avertra (US), Cogsdale (Canada), inHANCE Utilities Solutions (US), Efluid (France), Milsoft Utility Solutions (US), Bynry (US), Starnik (US), SpryPoint (Canada), Continental Utility Solutions, Inc. (US), MaxBill (UK), SkyBill (Latvia) among others in the customer information system market. The report also helps stakeholders understand the pulse of the customer information system market and provides them with information on key market drivers, restraints, challenges, and opportunities.
Table of Contents
1 INTRODUCTION 37
1.1 STUDY OBJECTIVES 37
1.2 MARKET DEFINITION 37
1.2.1 INCLUSIONS AND EXCLUSIONS 38
1.3 MARKET SCOPE 39
1.3.1 MARKET SEGMENTATION 39
1.3.2 YEARS CONSIDERED 40
1.4 CURRENCY CONSIDERED 40
1.5 STAKEHOLDERS 40
1.6 SUMMARY OF CHANGES 41
2 RESEARCH METHODOLOGY 43
2.1 RESEARCH DATA 43
2.1.1 SECONDARY DATA 44
2.1.2 PRIMARY DATA 44
2.1.2.1 Breakup of primary profiles 45
2.1.2.2 Key industry insights 45
2.2 MARKET BREAKUP AND DATA TRIANGULATION 46
2.3 MARKET SIZE ESTIMATION 47
2.3.1 TOP-DOWN APPROACH 47
2.3.2 BOTTOM-UP APPROACH 48
2.4 MARKET FORECAST 52
2.5 RESEARCH ASSUMPTIONS 53
2.6 RESEARCH LIMITATIONS 55
3 EXECUTIVE SUMMARY 56
4 PREMIUM INSIGHTS 63
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CUSTOMER
INFORMATION SYSTEM MARKET 63
4.2 CUSTOMER INFORMATION SYSTEM MARKET: TOP THREE APPLICATIONS 64
4.3 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY SOFTWARE AND END USER 65
4.4 CUSTOMER INFORMATION SYSTEM MARKET, BY REGION 66
5 MARKET OVERVIEW AND INDUSTRY TRENDS 67
5.1 INTRODUCTION 67
5.2 MARKET DYNAMICS 67
5.2.1 DRIVERS 68
5.2.1.1 Regulatory compliance and government mandates 68
5.2.1.2 Shift to smart grids and advanced metering infrastructure 68
5.2.1.3 Digital transformation in utilities 69
5.2.1.4 Rising utility customer expectations 69
5.2.2 RESTRAINTS 69
5.2.2.1 High implementation and upgrade costs 69
5.2.2.2 Limited customization in off-the-shelf CIS 70
5.2.3 OPPORTUNITIES 70
5.2.3.1 Integration with AI and data analytics 70
5.2.3.2 Demand for personalized tariff structures 70
5.2.3.3 Utility e-marketplace and value-added services 71
5.2.4 CHALLENGES 71
5.2.4.1 Interoperability between legacy and modern systems 71
5.2.4.2 Cybersecurity and compliance pressure 71
5.3 EVOLUTION OF CUSTOMER INFORMATION SYSTEM MARKET 72
5.4 SUPPLY CHAIN ANALYSIS 74
5.5 ECOSYSTEM ANALYSIS 76
5.5.1 CUSTOMER DATA MANAGEMENT PLATFORM PROVIDERS 78
5.5.2 BILLING & REVENUE MANAGEMENT SOFTWARE PROVIDERS 78
5.5.3 CUSTOMER ANALYTICS PLATFORM PROVIDERS 78
5.5.4 WORKFLOW AUTOMATION TOOLS PROVIDERS 78
5.5.5 METER DATA MANAGEMENT SYSTEM PROVIDERS 78
5.5.6 CUSTOMER SELF-SERVICE PORTAL PROVIDERS 79
5.5.7 CRM INTEGRATION SOFTWARE PROVIDERS 79
5.5.8 OTHER CIS SOFTWARE PROVIDERS 79
5.6 INVESTMENT AND FUNDING SCENARIO 79
5.7 IMPACT OF GENERATIVE AI ON CUSTOMER INFORMATION SYSTEM MARKET 80
5.7.1 SMART BILLING & PAYMENT MANAGEMENT 81
5.7.2 PROACTIVE OUTAGE & MAINTENANCE ALERTS 82
5.7.3 PERSONALIZED ENERGY CONSUMPTION INSIGHTS 82
5.7.4 VIRTUAL CUSTOMER ASSISTANTS 82
5.7.5 FRAUD & ANOMALY DETECTION 82
5.7.6 DYNAMIC DEMAND RESPONSE PROGRAMS 82
5.8 CASE STUDY ANALYSIS 83
5.8.1 CASE STUDY 1: SHELBY CITY AND NORTHSTAR UTILITIES SOLUTIONS TRANSFORM UTILITY MANAGEMENT WITH DIGITAL INNOVATION 83
5.8.2 CASE STUDY 2: EFIGAS TRANSFORMS CUSTOMER SERVICE AND BUSINESS OPERATIONS WITH OPEN INTELLIGENCE’S SMARTFLEX 83
5.8.3 CASE STUDY 3: SHELL ENERGY ENHANCES SMART BILLING AND CUSTOMER-CENTRIC SOLUTIONS WITH MAXBILL 84
5.8.4 CASE STUDY 4: FIRST BUSINESS WATER TRANSFORMS BILLING EFFICIENCY WITH SKYBILL’S AUTOMATED AND INTEGRATED SOLUTION 85
5.8.5 CASE STUDY 5: NDMC AND FLUENTGRID ACHIEVE INDIA’S FIRST 100% SMART METERED MUNICIPALITY FOR EFFICIENT POWER MANAGEMENT 85
5.9 TECHNOLOGY ANALYSIS 86
5.9.1 KEY TECHNOLOGIES 86
5.9.1.1 Customer relationship management 86
5.9.1.2 Enterprise resource planning 86
5.9.1.3 Workforce management 87
5.9.1.4 Geographic information systems 87
5.9.1.5 Advanced metering infrastructure 87
5.9.2 COMPLEMENTARY TECHNOLOGIES 88
5.9.2.1 Data analytics & business intelligence 88
5.9.2.2 Chatbots & virtual assistants 88
5.9.2.3 Blockchain 88
5.9.2.4 Cloud computing 89
5.9.2.5 Demand response management systems 89
5.9.3 ADJACENT TECHNOLOGIES 89
5.9.3.1 IoT 89
5.9.3.2 Edge computing 90
5.9.3.3 Asset performance management 90
5.9.3.4 Smart home & smart city technologies 90
5.10 REGULATORY LANDSCAPE 90
5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 91
5.10.2 KEY REGULATIONS 95
5.10.2.1 North America 95
5.10.2.1.1 Gramm-Leach-Bliley Act (GLBA (US) 95
5.10.2.1.2 California Consumer Privacy Act (CCPA) (US) 96
5.10.2.1.3 Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada) 96
5.10.2.1.4 Canada’s Anti-Spam Legislation (CASL) (Canada) 96
5.10.2.2 Europe 97
5.10.2.2.1 General Data Protection Regulation (GDPR) (European Union) 97
5.10.2.2.2 Network and Information Security (NIS2) Directive (European Union) 97
5.10.2.2.3 Federal Data Protection Act (BDSG) (Germany) 97
5.10.2.2.4 French Data Protection Act (Loi Informatique et Libertés) (France) 97
5.10.2.3 Asia Pacific 98
5.10.2.3.1 Personal Information Protection Law (PIPL) (China) 98
5.10.2.3.2 Digital Personal Data Protection Act (DPDP) (India) 98
5.10.2.3.3 Act on the Protection of Personal Information (APPI) (Japan) 98
5.10.2.3.4 Telecommunications and Other Legislation Amendment (Assistance and Access) Act (Australia) 98
5.10.2.3.5 Personal Information Protection Act (PIPA) (South Korea) 99
5.10.2.4 Middle East & Africa 99
5.10.2.4.1 Federal Personal Data Protection Law (PDPL) (UAE) 99
5.10.2.4.2 Personal Data Protection Law (PDPL) (Saudi Arabia) 99
5.10.2.4.3 Personal Data Privacy Protection Law (Law No. 13) (Qatar) 100
5.10.2.5 Latin America 100
5.10.2.5.1 General Data Protection Law (Lei Geral de Proteção de Dados – LGPD) (Brazil) 100
5.10.2.5.2 Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) (Mexico) 100
5.11 PATENT ANALYSIS 101
5.11.1 METHODOLOGY 101
5.11.2 PATENTS FILED, BY DOCUMENT TYPE 101
5.11.3 INNOVATION AND PATENT APPLICATIONS 102
5.12 PRICING ANALYSIS 105
5.12.1 AVERAGE SELLING PRICE OF OFFERINGS, BY KEY PLAYER, 2024 105
5.12.2 AVERAGE SELLING PRICE OF APPLICATIONS, BY KEY PLAYER, 2024 106
5.13 KEY CONFERENCES AND EVENTS, 2025–2026 108
5.14 PORTER’S FIVE FORCES ANALYSIS 109
5.14.1 THREAT OF NEW ENTRANTS 110
5.14.2 THREAT OF SUBSTITUTES 110
5.14.3 BARGAINING POWER OF SUPPLIERS 110
5.14.4 BARGAINING POWER OF BUYERS 110
5.14.5 INTENSITY OF COMPETITIVE RIVALRY 111
5.15 KEY STAKEHOLDERS AND BUYING CRITERIA 111
5.15.1 KEY STAKEHOLDERS IN BUYING PROCESS 111
5.15.2 BUYING CRITERIA 112
5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMER BUSINESS 113
6 CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING 114
6.1 INTRODUCTION 115
6.1.1 OFFERING: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS 115
6.2 SOFTWARE 117
6.2.1 CUSTOMER DATA MANAGEMENT PLATFORMS 119
6.2.1.1 Transforming utility data management with AI-driven customer data platforms 119
6.2.2 BILLING & REVENUE MANAGEMENT SOFTWARE 120
6.2.2.1 Revolutionizing financial efficiency with automated billing & revenue management software 120
6.2.3 CUSTOMER ANALYTICS PLATFORMS 121
6.2.3.1 Harnessing AI-powered analytics to unlock customer insights and drive business growth 121
6.2.4 WORKFLOW AUTOMATION TOOLS 123
6.2.4.1 Streamlining utility business operations with AI-driven workflow automation 123
6.2.5 METER DATA MANAGEMENT SYSTEMS 124
6.2.5.1 Optimizing utility efficiency with smart meter data management and analytics 124
6.2.6 CUSTOMER SELF-SERVICE PORTALS 125
6.2.6.1 Transforming customer engagement with AI-powered self-service platforms for instant access and support 125
6.2.7 CRM INTEGRATION SOFTWARE 127
6.2.7.1 Enhancing utility customer engagement through seamless CIS-CRM integration 127
6.2.8 OTHER SOFTWARE 128
6.3 SERVICES 129
6.3.1 IMPLEMENTATION & INTEGRATION SERVICES 132
6.3.1.1 Enabling seamless CIS deployment and system interoperability for utilities 132
6.3.2 CONSULTING SERVICES 133
6.3.2.1 Helping utilities navigate compliance, aligning CIS functionalities with industry regulations and security standards 133
6.3.3 MAINTENANCE & SUPPORT SERVICES 134
6.3.3.1 Maximizing CIS reliability and security through proactive maintenance & support 134
6.3.4 MANAGED SERVICES 135
6.3.4.1 Enhancing efficiency and ensuring regulatory compliance to focus on innovation and long-term growth 135
7 CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE 137
7.1 INTRODUCTION 138
7.1.1 DEPLOYMENT MODE: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS 138
7.2 ON-PREMISES 140
7.2.1 ENSURING DATA SECURITY AND COMPLIANCE WITH ON-PREMISES CIS DEPLOYMENT IN UTILITIES 140
7.3 CLOUD 141
7.3.1 PUBLIC CLOUD 143
7.3.1.1 Enhancing utility operations with scalable and cost-efficient public cloud CIS deployment 143
7.3.2 PRIVATE CLOUD 145
7.3.2.1 Ensuring secure and scalable CIS operations with private cloud deployment in utilities 145
7.3.3 HYBRID CLOUD 146
7.3.3.1 Optimizing utility CIS with flexible, secure, and scalable hybrid cloud deployment 146
8 CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION 148
8.1 INTRODUCTION 149
8.1.1 APPLICATION: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS 149
8.2 CUSTOMER DATA STORAGE & RETRIEVAL 151
8.2.1 ENHANCING UTILITY OPERATIONS WITH SECURE, SCALABLE, AND AI-DRIVEN CUSTOMER DATA MANAGEMENT 151
8.3 BILLING & PAYMENT AUTOMATION 152
8.3.1 OPTIMIZING REVENUE COLLECTION WITH INTELLIGENT AND AUTOMATED BILLING SOLUTIONS 152
8.4 METERING DATA INTEGRATION 153
8.4.1 ENABLING REAL-TIME CONSUMPTION TRACKING, GRID OPTIMIZATION,
AND ACCURATE BILLING THROUGH SMART METER INTEGRATION 153
8.5 SERVICE ORDER MANAGEMENT 154
8.5.1 ENHANCING UTILITY EFFICIENCY AND CUSTOMER SATISFACTION WITH AUTOMATED SERVICE ORDER MANAGEMENT 154
8.6 USAGE ANALYTICS & REPORTING 156
8.6.1 TRANSFORMING UTILITIES BY ENABLING DATA-DRIVEN DECISION-MAKING AND IMPROVED CUSTOMER ENGAGEMENT 156
8.7 DEMAND RESPONSE ANALYTICS 157
8.7.1 OPTIMIZING GRID STABILITY AND ENERGY EFFICIENCY WITH AI-DRIVEN DEMAND RESPONSE ANALYTICS 157
8.8 COMMUNICATION TOOLS 158
8.8.1 DELIVERING EFFICIENT AND CUSTOMER-CENTRIC INTERACTIONS WITH
CIS-POWERED COMMUNICATION TOOLS 158
8.9 OTHER APPLICATIONS 159
9 CUSTOMER INFORMATION SYSTEM MARKET, BY END USER 160
9.1 INTRODUCTION 161
9.1.1 END USER: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS 161
9.2 ELECTRICITY & POWER DISTRIBUTION UTILITIES 163
9.2.1 ELECTRICITY DISTRIBUTION UTILITIES 165
9.2.1.1 Empowering utilities with predictive maintenance to anticipate equipment failures and minimize disruptions 165
9.2.2 RETAIL ELECTRICITY PROVIDERS 166
9.2.2.1 Enabling retail electricity providers to implement personalized energy plans for diverse customer needs 166
9.3 WATER & WASTEWATER MANAGEMENT UTILITIES 167
9.3.1 POTABLE WATER UTILITIES 170
9.3.1.1 Enabling real-time water consumption tracking to help utilities detect leaks and reduce non-revenue water losses 170
9.3.2 WASTEWATER TREATMENT UTILITIES 171
9.3.2.1 Facilitating automated reporting of wastewater discharge levels, ensuring adherence to pollution control regulations 171
9.4 GAS UTILITIES 172
9.4.1 RISING ADOPTION OF SMART GAS METERS, REAL-TIME CONSUMPTION TRACKING, AND DECARBONIZATION POLICIES TO DRIVE DEMAND FOR CIS 172
9.5 RENEWABLE ENERGY UTILITIES 174
9.5.1 SOLAR ENERGY UTILITIES 176
9.5.1.1 Enabling solar utilities to balance supply and demand 176
9.5.2 WIND ENERGY UTILITIES 177
9.5.2.1 Enhancing customer satisfaction and supporting large-scale integration of wind power into modern electricity grids 177
9.5.3 HYDROELECTRIC ENERGY UTILITIES 178
9.5.3.1 Need for pumped storage hydro integration, grid balancing capabilities, and enhanced wholesale power transactions flexibility to drive CIS adoption 178
9.5.4 BIOMASS ENERGY UTILITIES 179
9.5.4.1 Increasing complexity of biomass fuel procurement, variable generation costs, and multi-tiered billing structures to drive demand for CIS solutions 179
9.5.5 OTHER RENEWABLE ENERGY UTILITIES 181
10 CUSTOMER INFORMATION SYSTEM MARKET, BY REGION 183
10.1 INTRODUCTION 184
10.2 NORTH AMERICA 186
10.2.1 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS 186
10.2.2 NORTH AMERICA: MACROECONOMIC OUTLOOK 186
10.2.3 US 195
10.2.3.1 Digital transformation, regulatory compliance, and demand for real-time data access to drive market 195
10.2.4 CANADA 196
10.2.4.1 Increasing cloud adoption, AI integration, and regulatory compliance to drive market 196
10.3 EUROPE 197
10.3.1 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS 197
10.3.2 EUROPE: MACROECONOMIC OUTLOOK 197
10.3.3 UK 205
10.3.3.1 Regulatory shifts, digitalization, and growing need for enhanced customer engagement to drive market 205
10.3.4 GERMANY 206
10.3.4.1 Replacement of legacy systems with cloud-based CIS platforms for improved operational efficiency and customer service to drive market 206
10.3.5 FRANCE 207
10.3.5.1 Regulatory changes and stricter consumer protection laws to compel utilities to invest in more agile CIS platforms 207
10.3.6 ITALY 208
10.3.6.1 Regulatory pressures, digitalization, and increasing focus on decentralized energy management to drive the market 208
10.3.7 SPAIN 209
10.3.7.1 Increasing focus on interoperability, cybersecurity, and AI-driven automation to drive market 209
10.3.8 REST OF EUROPE 210
10.4 ASIA PACIFIC 211
10.4.1 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS 211
10.4.2 ASIA PACIFIC: MACROECONOMIC OUTLOOK 212
10.4.3 CHINA 220
10.4.3.1 Need to streamline billing processes and manage customer interactions to drive market 220
10.4.4 INDIA 221
10.4.4.1 Technological advancements, strategic government initiatives, and rising digital economy to drive market 221
10.4.5 JAPAN 222
10.4.5.1 Growing need to optimize power distribution and reduce wastage in utilities to drive market 222
10.4.6 SOUTH KOREA 224
10.4.6.1 Need for utilities to comply with environmental standards while enhancing customer trust to drive market 224
10.4.7 AUSTRALIA & NEW ZEALAND 225
10.4.7.1 Technological innovations and government initiatives for enhanced service delivery across sectors to drive market 225
10.4.8 PAKISTAN 226
10.4.8.1 Technological advancements and government initiatives to drive market 226
10.4.9 ASEAN 227
10.4.9.1 Philippines 229
10.4.9.1.1 Technological advancements and supportive government initiatives for enhanced service delivery across sectors to drive market 229
10.4.9.2 Malaysia 230
10.4.9.2.1 Strategic government initiatives and substantial investments from global technology firms to drive market 230
10.4.9.3 Singapore 231
10.4.9.3.1 Increasing focus on digital transformation and sustainability to drive market 231
10.4.9.4 Rest of ASEAN 232
10.4.10 REST OF ASIA PACIFIC 233
10.5 MIDDLE EAST & AFRICA 234
10.5.1 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS 234
10.5.2 MIDDLE EAST & AFRICA: MACROECONOMIC OUTLOOK 234
10.5.3 UAE 242
10.5.3.1 Rising demand for advanced customer engagement tools, blockchain-based energy transactions, and AI-powered customer service solutions to drive market 242
10.5.4 SAUDI ARABIA 243
10.5.4.1 Growing focus on customer service efficiency, billing accuracy, and energy consumption analytics to drive market 243
10.5.5 SOUTH AFRICA 244
10.5.5.1 Digital transformation and utility digitalization initiatives to drive market 244
10.5.6 REST OF MIDDLE EAST & AFRICA 245
10.6 LATIN AMERICA 246
10.6.1 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET DRIVERS 246
10.6.2 LATIN AMERICA: MACROECONOMIC OUTLOOK 247
10.6.3 BRAZIL 254
10.6.3.1 Regulatory changes and infrastructure upgrades to drive market 254
10.6.4 MEXICO 255
10.6.4.1 Growing demand for smart meters and connected assets for enhanced customer data collection and real-time energy usage tracking to drive market 255
10.6.5 ARGENTINA 256
10.6.5.1 Increasing investments in smart grid technologies and government-backed digital initiatives to drive market 256
10.6.6 PERU 257
10.6.6.1 Evolving regulatory frameworks and infrastructure investments to drive demand for advanced CIS solutions 257
10.6.7 COLOMBIA 258
10.6.7.1 Smart grid expansion and digital utility reforms to drive market 258
10.6.8 REST OF LATIN AMERICA 259
11 COMPETITIVE LANDSCAPE 261
11.1 OVERVIEW 261
11.2 KEY PLAYERS STRATEGIES/RIGHT TO WIN, 2022–2024 261
11.3 REVENUE ANALYSIS, 2020–2024 263
11.4 MARKET SHARE ANALYSIS, 2024 265
11.4.1 MARKET SHARE OF KEY PLAYERS OFFERING CUSTOMER INFORMATION SYSTEMS, 2024 265
11.4.1.1 Market ranking analysis 266
11.5 PRODUCT COMPARISON 268
11.5.1 PRODUCT COMPARATIVE ANALYSIS, BY BILLING & REVENUE MANAGEMENT SOFTWARE 268
11.5.2 PRODUCT COMPARATIVE ANALYSIS, BY METER DATA MANAGEMENT SOLUTIONS 270
11.6 COMPANY VALUATION AND FINANCIAL METRICS 271
11.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024 272
11.7.1 STARS 272
11.7.2 EMERGING LEADERS 272
11.7.3 PERVASIVE PLAYERS 273
11.7.4 PARTICIPANTS 273
11.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2024 274
11.7.5.1 Company footprint 274
11.7.5.2 Regional footprint 275
11.7.5.3 Offering footprint 276
11.7.5.4 Application footprint 277
11.7.5.5 End user footprint 278
11.8 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2024 279
11.8.1 PROGRESSIVE COMPANIES 279
11.8.2 RESPONSIVE COMPANIES 279
11.8.3 DYNAMIC COMPANIES 279
11.8.4 STARTING BLOCKS 279
11.8.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2024 281
11.8.5.1 Detailed list of key startups/SMEs 281
11.8.5.2 Competitive benchmarking of key startups/SMEs 283
11.9 COMPETITIVE SCENARIO 284
11.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS 284
11.9.2 DEALS 286
12 COMPANY PROFILES 290
12.1 INTRODUCTION 290
12.2 KEY PLAYERS 290
12.2.1 GENTRACK 290
12.2.1.1 Business overview 290
12.2.1.2 Products/Solutions/Services offered 291
12.2.1.3 Recent developments 292
12.2.1.3.1 Product launches and enhancements 292
12.2.1.3.2 Deals 292
12.2.1.4 MnM view 294
12.2.1.4.1 Key strengths 294
12.2.1.4.2 Strategic choices 294
12.2.1.4.3 Weaknesses and competitive threats 294
12.2.2 ORACLE 295
12.2.2.1 Business overview 295
12.2.2.2 Products/Solutions/Services offered 296
12.2.2.3 Recent developments 297
12.2.2.3.1 Product launches and enhancements 297
12.2.2.3.2 Deals 298
12.2.2.4 MnM view 298
12.2.2.4.1 Key strengths 298
12.2.2.4.2 Strategic choices 299
12.2.2.4.3 Weaknesses and competitive threats 299
12.2.3 SAP 300
12.2.3.1 Business overview 300
12.2.3.2 Products/Solutions/Services offered 301
12.2.3.3 Recent developments 302
12.2.3.3.1 Product launches and enhancements 302
12.2.3.3.2 Deals 302
12.2.3.4 MnM view 302
12.2.3.4.1 Key strengths 302
12.2.3.4.2 Strategic choices 303
12.2.3.4.3 Weaknesses and competitive threats 303
12.2.4 HANSEN TECHNOLOGIES 304
12.2.4.1 Business overview 304
12.2.4.2 Products/Solutions/Services offered 305
12.2.4.3 Recent developments 306
12.2.4.3.1 Product launches and enhancements 306
12.2.4.3.2 Deals 306
12.2.4.4 MnM view 307
12.2.4.4.1 Key strengths 307
12.2.4.4.2 Strategic choices 307
12.2.4.4.3 Weaknesses and competitive threats 308
12.2.5 I3 VERTICALS 309
12.2.5.1 Business overview 309
12.2.5.2 Products/Solutions/Services offered 310
12.2.5.3 Recent developments 311
12.2.5.3.1 Product launches and enhancements 311
12.2.5.4 MnM view 311
12.2.5.4.1 Key strengths 311
12.2.5.4.2 Strategic choices 311
12.2.5.4.3 Weaknesses and competitive threats 312
12.2.6 MINSAIT 313
12.2.6.1 Business overview 313
12.2.6.2 Products/Solutions/Services offered 313
12.2.6.3 Recent developments 314
12.2.6.3.1 Product launches and enhancements 314
12.2.6.3.2 Deals 315
12.2.7 CSG INTERNATIONAL 316
12.2.7.1 Business overview 316
12.2.7.2 Products/Solutions/Services offered 317
12.2.8 SOLTEQ 318
12.2.8.1 Business overview 318
12.2.8.2 Products/Solutions/Services offered 319
12.2.8.3 Recent developments 320
12.2.8.3.1 Deals 320
12.2.9 WIPRO 321
12.2.9.1 Business overview 321
12.2.9.2 Products/Solutions/Services offered 322
12.2.10 IBM 323
12.2.10.1 Business overview 323
12.2.10.2 Products/Solutions/Services offered 324
12.2.10.3 Recent developments 325
12.2.10.3.1 Product launches and enhancements 325
12.2.11 ASSECO UTILITY MANAGEMENT SOLUTIONS 326
12.2.12 EG 327
12.2.13 INHEMETER 328
12.2.14 ENGINEERING GROUP 329
12.2.15 ITINERIS 330
12.2.16 FLUENTGRID 331
12.2.17 MERIDIAN COOPERATIVE 332
12.2.18 KRAKEN TECHNOLOGIES 333
12.2.19 SMART ENERGY WATER 334
12.3 STARTUPS/SMES 335
12.3.1 OPEN INTELLIGENCE 335
12.3.2 CAYENTA 336
12.3.3 ADVANCED UTILITY SYSTEMS 337
12.3.4 FERRANTI COMPUTER SYSTEMS 338
12.3.5 NORTHSTAR UTILITIES SOLUTIONS 339
12.3.6 VERTEXONE 340
12.3.7 TALLY GROUP 341
12.3.8 AVERTRA 342
12.3.9 COGSDALE 343
12.3.10 INHANCE UTILITIES SOLUTIONS 344
12.3.11 EFLUID 345
12.3.12 MILSOFT UTILITY SOLUTIONS 346
12.3.13 BYNRY 347
12.3.14 STARNIK 348
12.3.15 SPRYPOINT 349
12.3.16 CONTINENTAL UTILITY SOLUTIONS, INC. 350
12.3.17 MAXBILL 351
12.3.18 SKYBILL 352
12.3.19 KALUZA 353
13 ADJACENT AND RELATED MARKETS 354
13.1 INTRODUCTION 354
13.2 CUSTOMER DATA PLATFORM MARKET – GLOBAL FORECAST TO 2028 354
13.2.1 MARKET DEFINITION 354
13.2.2 MARKET OVERVIEW 354
13.2.2.1 Customer data platform market, by offering 356
13.2.2.2 Customer data platform market, by data channel 356
13.2.2.3 Customer data platform market, by type 357
13.2.2.4 Customer data platform market, by application 358
13.2.2.5 Customer data platform market, by vertical 359
13.2.2.6 Customer data platform market, by region 360
13.3 SMART GRID ANALYTICS MARKET – GLOBAL FORECAST TO 2029 361
13.3.1 MARKET DEFINITION 361
13.3.2 MARKET OVERVIEW 362
13.3.2.1 Smart grid analytics market, by offering 364
13.3.2.2 Smart grid analytics market, by organization size 365
13.3.2.3 Smart grid analytics market, by application 366
13.3.2.4 Smart grid analytics market, by analytics type 368
13.3.2.5 Smart grid analytics market, by region 369
14 APPENDIX 370
14.1 DISCUSSION GUIDE 370
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 376
14.3 CUSTOMIZATION OPTIONS 378
14.4 RELATED REPORTS 378
14.5 AUTHOR DETAILS 379
LIST OF TABLES
TABLE 1 USD EXCHANGE RATE, 2020–2024 40
TABLE 2 PRIMARY INTERVIEWS 44
TABLE 3 FACTOR ANALYSIS 52
TABLE 4 CUSTOMER INFORMATION SYSTEM MARKET SIZE AND GROWTH RATE,
2020–2024 (USD MILLION, Y-O-Y %) 59
TABLE 5 CUSTOMER INFORMATION SYSTEM MARKET SIZE AND GROWTH RATE,
2025–2030 (USD MILLION, Y-O-Y %) 59
TABLE 6 ROLE OF COMPANIES IN ECOSYSTEM 76
TABLE 7 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 91
TABLE 8 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 92
TABLE 9 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 93
TABLE 10 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 94
TABLE 11 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 95
TABLE 12 PATENTS FILED, 2015–2024 101
TABLE 13 LIST OF FEW PATENTS IN CUSTOMER INFORMATION SYSTEM MARKET,
2023–2025 103
TABLE 14 AVERAGE SELLING PRICE OF OFFERINGS, BY KEY PLAYER, 2024 106
TABLE 15 AVERAGE SELLING PRICE OF APPLICATIONS, BY KEY PLAYER, 2024 107
TABLE 16 CUSTOMER INFORMATION SYSTEM MARKET: LIST OF KEY CONFERENCES
AND EVENTS, 2025–2026 108
TABLE 17 IMPACT OF PORTER’S FIVE FORCES ON CUSTOMER
INFORMATION SYSTEM MARKET 109
TABLE 18 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS 111
TABLE 19 KEY BUYING CRITERIA FOR TOP THREE END USERS 112
TABLE 20 CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 116
TABLE 21 CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 116
TABLE 22 CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE,
2020–2024 (USD MILLION) 118
TABLE 23 CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE,
2025–2030 (USD MILLION) 118
TABLE 24 SOFTWARE: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2020–2024 (USD MILLION) 119
TABLE 25 SOFTWARE: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2025–2030 (USD MILLION) 119
TABLE 26 CUSTOMER DATA MANAGEMENT PLATFORMS: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 120
TABLE 27 CUSTOMER DATA MANAGEMENT PLATFORMS: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 120
TABLE 28 BILLING & REVENUE MANAGEMENT SOFTWARE: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 121
TABLE 29 BILLING & REVENUE MANAGEMENT SOFTWARE: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 121
TABLE 30 CUSTOMER ANALYTICS PLATFORMS: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 122
TABLE 31 CUSTOMER ANALYTICS PLATFORMS: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 122
TABLE 32 WORKFLOW AUTOMATION TOOLS: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 123
TABLE 33 WORKFLOW AUTOMATION TOOLS: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 124
TABLE 34 METER DATA MANAGEMENT SYSTEMS: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 125
TABLE 35 METER DATA MANAGEMENT SYSTEMS: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 125
TABLE 36 CUSTOMER SELF-SERVICE PORTALS: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 126
TABLE 37 CUSTOMER SELF-SERVICE PORTALS: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 126
TABLE 38 CRM INTEGRATION SOFTWARE: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 127
TABLE 39 CRM INTEGRATION SOFTWARE: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 128
TABLE 40 OTHER SOFTWARE: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 129
TABLE 41 OTHER SOFTWARE: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 129
TABLE 42 CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE,
2020–2024 (USD MILLION) 130
TABLE 43 CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE,
2025–2030 (USD MILLION) 131
TABLE 44 SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2020–2024 (USD MILLION) 131
TABLE 45 SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2025–2030 (USD MILLION) 131
TABLE 46 IMPLEMENTATION & INTEGRATION SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 132
TABLE 47 IMPLEMENTATION & INTEGRATION SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 132
TABLE 48 CONSULTING SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 133
TABLE 49 CONSULTING SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 133
TABLE 50 MAINTENANCE & SUPPORT SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 134
TABLE 51 MAINTENANCE & SUPPORT SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 134
TABLE 52 MANAGED SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 135
TABLE 53 MANAGED SERVICES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 136
TABLE 54 CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE,
2020–2024 (USD MILLION) 139
TABLE 55 CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE,
2025–2030 (USD MILLION) 139
TABLE 56 ON-PREMISES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2020–2024 (USD MILLION) 140
TABLE 57 ON-PREMISES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2025–2030 (USD MILLION) 141
TABLE 58 CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY TYPE,
2020–2024 (USD MILLION) 142
TABLE 59 CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY TYPE,
2025–2030 (USD MILLION) 142
TABLE 60 CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2020–2024 (USD MILLION) 143
TABLE 61 CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2025–2030 (USD MILLION) 143
TABLE 62 PUBLIC CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2020–2024 (USD MILLION) 144
TABLE 63 PUBLIC CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2025–2030 (USD MILLION) 144
TABLE 64 PRIVATE CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2020–2024 (USD MILLION) 145
TABLE 65 PRIVATE CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2025–2030 (USD MILLION) 146
TABLE 66 HYBRID CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2020–2024 (USD MILLION) 147
TABLE 67 HYBRID CLOUD: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2025–2030 (USD MILLION) 147
TABLE 68 CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION,
2020–2024 (USD MILLION) 150
TABLE 69 CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION,
2025–2030 (USD MILLION) 151
TABLE 70 CUSTOMER DATA STORAGE & RETRIEVAL: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 152
TABLE 71 CUSTOMER DATA STORAGE & RETRIEVAL: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 152
TABLE 72 BILLING & PAYMENT AUTOMATION: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 153
TABLE 73 BILLING & PAYMENT AUTOMATION: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 153
TABLE 74 METERING DATA INTEGRATION: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 154
TABLE 75 METERING DATA INTEGRATION: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 154
TABLE 76 SERVICE ORDER MANAGEMENT: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 155
TABLE 77 SERVICE ORDER MANAGEMENT: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 155
TABLE 78 USAGE ANALYTICS & REPORTING: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 156
TABLE 79 USAGE ANALYTICS & REPORTING: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 156
TABLE 80 DEMAND RESPONSE ANALYTICS: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 157
TABLE 81 DEMAND RESPONSE ANALYTICS: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 157
TABLE 82 COMMUNICATION TOOLS: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 158
TABLE 83 COMMUNICATION TOOLS: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 158
TABLE 84 OTHER APPLICATIONS: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 159
TABLE 85 OTHER APPLICATIONS: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 159
TABLE 86 CUSTOMER INFORMATION SYSTEM MARKET, BY END USER,
2020–2024 (USD MILLION) 162
TABLE 87 CUSTOMER INFORMATION SYSTEM MARKET, BY END USER,
2025–2030 (USD MILLION) 162
TABLE 88 ELECTRICITY & POWER DISTRIBUTION UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY TYPE, 2020–2024 (USD MILLION) 164
TABLE 89 ELECTRICITY & POWER DISTRIBUTION UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY TYPE, 2025–2030 (USD MILLION) 164
TABLE 90 ELECTRICITY & POWER DISTRIBUTION UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 164
TABLE 91 ELECTRICITY & POWER DISTRIBUTION UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 165
TABLE 92 ELECTRICITY DISTRIBUTION UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 166
TABLE 93 ELECTRICITY DISTRIBUTION UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 166
TABLE 94 RETAIL ELECTRICITY PROVIDERS: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 167
TABLE 95 RETAIL ELECTRICITY PROVIDERS: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 167
TABLE 96 WATER & WASTEWATER MANAGEMENT UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY TYPE, 2020–2024 (USD MILLION) 168
TABLE 97 WATER & WASTEWATER MANAGEMENT UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY TYPE, 2025–2030 (USD MILLION) 169
TABLE 98 WATER & WASTEWATER MANAGEMENT UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 169
TABLE 99 WATER & WASTEWATER MANAGEMENT UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 169
TABLE 100 POTABLE WATER UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 170
TABLE 101 POTABLE WATER UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 171
TABLE 102 WASTEWATER TREATMENT UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 172
TABLE 103 WASTEWATER TREATMENT UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 172
TABLE 104 GAS UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2020–2024 (USD MILLION) 173
TABLE 105 GAS UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2025–2030 (USD MILLION) 173
TABLE 106 RENEWABLE ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY TYPE, 2020–2024 (USD MILLION) 175
TABLE 107 RENEWABLE ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY TYPE, 2025–2030 (USD MILLION) 175
TABLE 108 RENEWABLE ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 175
TABLE 109 RENEWABLE ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 176
TABLE 110 SOLAR ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 176
TABLE 111 SOLAR ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 177
TABLE 112 WIND ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 177
TABLE 113 WIND ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 178
TABLE 114 HYDROELECTRIC ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 179
TABLE 115 HYDROELECTRIC ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 179
TABLE 116 BIOMASS ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2020–2024 (USD MILLION) 180
TABLE 117 BIOMASS ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET,
BY REGION, 2025–2030 (USD MILLION) 180
TABLE 118 OTHER RENEWABLE ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2020–2024 (USD MILLION) 181
TABLE 119 OTHER RENEWABLE ENERGY UTILITIES: CUSTOMER INFORMATION SYSTEM MARKET, BY REGION, 2025–2030 (USD MILLION) 182
TABLE 120 CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2020–2024 (USD MILLION) 185
TABLE 121 CUSTOMER INFORMATION SYSTEM MARKET, BY REGION,
2025–2030 (USD MILLION) 185
TABLE 122 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION) 188
TABLE 123 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2025–2030 (USD MILLION) 188
TABLE 124 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE, 2020–2024 (USD MILLION) 188
TABLE 125 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE, 2025–2030 (USD MILLION) 189
TABLE 126 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE, 2020–2024 (USD MILLION) 189
TABLE 127 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE, 2025–2030 (USD MILLION) 189
TABLE 128 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 190
TABLE 129 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION) 190
TABLE 130 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY CLOUD DEPLOYMENT MODE, 2020–2024 (USD MILLION) 190
TABLE 131 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY CLOUD DEPLOYMENT MODE, 2025–2030 (USD MILLION) 190
TABLE 132 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION, 2020–2024 (USD MILLION) 191
TABLE 133 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION, 2025–2030 (USD MILLION) 191
TABLE 134 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY END USER, 2020–2024 (USD MILLION) 192
TABLE 135 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY END USER, 2025–2030 (USD MILLION) 192
TABLE 136 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY ELECTRICITY & POWER DISTRIBUTION, 2020–2024 (USD MILLION) 192
TABLE 137 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY ELECTRICITY & POWER DISTRIBUTION, 2025–2030 (USD MILLION) 192
TABLE 138 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY WATER & WASTEWATER MANAGEMENT, 2020–2024 (USD MILLION) 193
TABLE 139 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY WATER & WASTEWATER MANAGEMENT, 2025–2030 (USD MILLION) 193
TABLE 140 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY RENEWABLE ENERGY UTILITY, 2020–2024 (USD MILLION) 193
TABLE 141 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY RENEWABLE ENERGY UTILITY, 2025–2030 (USD MILLION) 194
TABLE 142 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY COUNTRY, 2020–2024 (USD MILLION) 194
TABLE 143 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY COUNTRY, 2025–2030 (USD MILLION) 194
TABLE 144 US: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 195
TABLE 145 US: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 195
TABLE 146 CANADA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 196
TABLE 147 CANADA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 196
TABLE 148 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 198
TABLE 149 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 198
TABLE 150 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE,
2020–2024 (USD MILLION) 198
TABLE 151 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE,
2025–2030 (USD MILLION) 199
TABLE 152 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE,
2020–2024 (USD MILLION) 199
TABLE 153 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE,
2025–2030 (USD MILLION) 199
TABLE 154 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 200
TABLE 155 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION) 200
TABLE 156 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY CLOUD DEPLOYMENT MODE, 2020–2024 (USD MILLION) 200
TABLE 157 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY CLOUD DEPLOYMENT MODE, 2025–2030 (USD MILLION) 200
TABLE 158 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION,
2020–2024 (USD MILLION) 201
TABLE 159 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION,
2025–2030 (USD MILLION) 201
TABLE 160 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY END USER,
2020–2024 (USD MILLION) 202
TABLE 161 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY END USER,
2025–2030 (USD MILLION) 202
TABLE 162 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2020–2024 (USD MILLION) 202
TABLE 163 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2025–2030 (USD MILLION) 202
TABLE 164 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY WATER & WASTEWATER MANAGEMENT, 2020–2024 (USD MILLION) 203
TABLE 165 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY WATER & WASTEWATER MANAGEMENT, 2025–2030 (USD MILLION) 203
TABLE 166 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY RENEWABLE ENERGY UTILITY, 2020–2024 (USD MILLION) 203
TABLE 167 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY RENEWABLE ENERGY UTILITY, 2025–2030 (USD MILLION) 204
TABLE 168 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 204
TABLE 169 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY COUNTRY,
2025–2030 (USD MILLION) 204
TABLE 170 UK: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 205
TABLE 171 UK: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 205
TABLE 172 GERMANY: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 206
TABLE 173 GERMANY: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 206
TABLE 174 FRANCE: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 207
TABLE 175 FRANCE: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 207
TABLE 176 ITALY: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 208
TABLE 177 ITALY: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 208
TABLE 178 SPAIN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 209
TABLE 179 SPAIN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 209
TABLE 180 REST OF EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION) 210
TABLE 181 REST OF EUROPE: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2025–2030 (USD MILLION) 210
TABLE 182 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 213
TABLE 183 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 214
TABLE 184 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE,
2020–2024 (USD MILLION) 214
TABLE 185 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE,
2025–2030 (USD MILLION) 214
TABLE 186 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE,
2020–2024 (USD MILLION) 215
TABLE 187 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE,
2025–2030 (USD MILLION) 215
TABLE 188 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 215
TABLE 189 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION) 215
TABLE 190 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET,
BY CLOUD DEPLOYMENT MODE, 2020–2024 (USD MILLION) 216
TABLE 191 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET,
BY CLOUD DEPLOYMENT MODE, 2025–2030 (USD MILLION) 216
TABLE 192 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION, 2020–2024 (USD MILLION) 216
TABLE 193 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION, 2025–2030 (USD MILLION) 217
TABLE 194 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY END USER,
2020–2024 (USD MILLION) 217
TABLE 195 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY END USER,
2025–2030 (USD MILLION) 217
TABLE 196 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET,
BY ELECTRICITY & POWER DISTRIBUTION, 2020–2024 (USD MILLION) 218
TABLE 197 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET,
BY ELECTRICITY & POWER DISTRIBUTION, 2025–2030 (USD MILLION) 218
TABLE 198 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY WATER & WASTEWATER MANAGEMENT, 2020–2024 (USD MILLION) 218
TABLE 199 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY WATER & WASTEWATER MANAGEMENT, 2025–2030 (USD MILLION) 218
TABLE 200 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY RENEWABLE ENERGY UTILITY, 2020–2024 (USD MILLION) 219
TABLE 201 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY RENEWABLE ENERGY UTILITY, 2025–2030 (USD MILLION) 219
TABLE 202 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 219
TABLE 203 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY COUNTRY,
2025–2030 (USD MILLION) 220
TABLE 204 CHINA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 221
TABLE 205 CHINA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 221
TABLE 206 INDIA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 222
TABLE 207 INDIA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 222
TABLE 208 JAPAN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 223
TABLE 209 JAPAN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 223
TABLE 210 SOUTH KOREA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 224
TABLE 211 SOUTH KOREA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 225
TABLE 212 AUSTRALIA & NEW ZEALAND: CUSTOMER INFORMATION SYSTEM MARKET,
BY OFFERING, 2020–2024 (USD MILLION) 225
TABLE 213 AUSTRALIA & NEW ZEALAND: CUSTOMER INFORMATION SYSTEM MARKET,
BY OFFERING, 2025–2030 (USD MILLION) 226
TABLE 214 PAKISTAN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 226
TABLE 215 PAKISTAN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 227
TABLE 216 ASEAN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 227
TABLE 217 ASEAN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 228
TABLE 218 ASEAN: CUSTOMER INFORMATION SYSTEM MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 228
TABLE 219 ASEAN: CUSTOMER INFORMATION SYSTEM MARKET, BY COUNTRY,
2025–2030 (USD MILLION) 228
TABLE 220 PHILIPPINES: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 229
TABLE 221 PHILIPPINES: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 229
TABLE 222 MALAYSIA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 230
TABLE 223 MALAYSIA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 230
TABLE 224 SINGAPORE: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 231
TABLE 225 SINGAPORE: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 231
TABLE 226 REST OF ASEAN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION) 232
TABLE 227 REST OF ASEAN: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2025–2030 (USD MILLION) 232
TABLE 228 REST OF ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION) 233
TABLE 229 REST OF ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2025–2030 (USD MILLION) 233
TABLE 230 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY OFFERING, 2020–2024 (USD MILLION) 235
TABLE 231 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY OFFERING, 2025–2030 (USD MILLION) 235
TABLE 232 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY SOFTWARE, 2020–2024 (USD MILLION) 236
TABLE 233 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY SOFTWARE, 2025–2030 (USD MILLION) 236
TABLE 234 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY SERVICE, 2020–2024 (USD MILLION) 237
TABLE 235 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY SERVICE, 2025–2030 (USD MILLION) 237
TABLE 236 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 237
TABLE 237 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY DEPLOYMENT MODE, 2025–2030 (USD MILLION) 237
TABLE 238 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY CLOUD DEPLOYMENT MODE, 2020–2024 (USD MILLION) 238
TABLE 239 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY CLOUD DEPLOYMENT MODE, 2025–2030 (USD MILLION) 238
TABLE 240 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY APPLICATION, 2020–2024 (USD MILLION) 238
TABLE 241 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY APPLICATION, 2025–2030 (USD MILLION) 239
TABLE 242 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY END USER, 2020–2024 (USD MILLION) 239
TABLE 243 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY END USER, 2025–2030 (USD MILLION) 239
TABLE 244 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY ELECTRICITY & POWER DISTRIBUTION, 2020–2024 (USD MILLION) 240
TABLE 245 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY ELECTRICITY & POWER DISTRIBUTION, 2025–2030 (USD MILLION) 240
TABLE 246 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY WATER & WASTEWATER MANAGEMENT, 2020–2024 (USD MILLION) 240
TABLE 247 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY WATER & WASTEWATER MANAGEMENT, 2025–2030 (USD MILLION) 240
TABLE 248 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY RENEWABLE ENERGY UTILITY, 2020–2024 (USD MILLION) 241
TABLE 249 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY RENEWABLE ENERGY UTILITY, 2025–2030 (USD MILLION) 241
TABLE 250 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY COUNTRY, 2020–2024 (USD MILLION) 241
TABLE 251 MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY COUNTRY, 2025–2030 (USD MILLION) 242
TABLE 252 UAE: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 242
TABLE 253 UAE: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 243
TABLE 254 SAUDI ARABIA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 243
TABLE 255 SAUDI ARABIA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 244
TABLE 256 SOUTH AFRICA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION) 244
TABLE 257 SOUTH AFRICA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2025–2030 (USD MILLION) 245
TABLE 258 REST OF MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY OFFERING, 2020–2024 (USD MILLION) 245
TABLE 259 REST OF MIDDLE EAST & AFRICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY OFFERING, 2025–2030 (USD MILLION) 246
TABLE 260 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2020–2024 (USD MILLION) 247
TABLE 261 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING, 2025–2030 (USD MILLION) 247
TABLE 262 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE, 2020–2024 (USD MILLION) 248
TABLE 263 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY SOFTWARE, 2025–2030 (USD MILLION) 248
TABLE 264 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE,
2020–2024 (USD MILLION) 249
TABLE 265 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE,
2025–2030 (USD MILLION) 249
TABLE 266 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 249
TABLE 267 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION) 249
TABLE 268 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY CLOUD DEPLOYMENT MODE, 2020–2024 (USD MILLION) 250
TABLE 269 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY CLOUD DEPLOYMENT MODE, 2025–2030 (USD MILLION) 250
TABLE 270 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION, 2020–2024 (USD MILLION) 250
TABLE 271 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION, 2025–2030 (USD MILLION) 251
TABLE 272 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY END USER, 2020–2024 (USD MILLION) 251
TABLE 273 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY END USER, 2025–2030 (USD MILLION) 251
TABLE 274 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2020–2024 (USD MILLION) 252
TABLE 275 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY ELECTRICITY & POWER DISTRIBUTION, 2025–2030 (USD MILLION) 252
TABLE 276 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY WATER & WASTEWATER MANAGEMENT, 2020–2024 (USD MILLION) 252
TABLE 277 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY WATER & WASTEWATER MANAGEMENT, 2025–2030 (USD MILLION) 252
TABLE 278 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY RENEWABLE ENERGY UTILITY, 2020–2024 (USD MILLION) 253
TABLE 279 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY RENEWABLE ENERGY UTILITY, 2025–2030 (USD MILLION) 253
TABLE 280 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY COUNTRY, 2020–2024 (USD MILLION) 253
TABLE 281 LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET, BY COUNTRY, 2025–2030 (USD MILLION) 254
TABLE 282 BRAZIL: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 254
TABLE 283 BRAZIL: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 255
TABLE 284 MEXICO: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 255
TABLE 285 MEXICO: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 256
TABLE 286 ARGENTINA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 256
TABLE 287 ARGENTINA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 257
TABLE 288 PERU: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 257
TABLE 289 PERU: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 258
TABLE 290 COLOMBIA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2020–2024 (USD MILLION) 258
TABLE 291 COLOMBIA: CUSTOMER INFORMATION SYSTEM MARKET, BY OFFERING,
2025–2030 (USD MILLION) 259
TABLE 292 REST OF LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY OFFERING, 2020–2024 (USD MILLION) 259
TABLE 293 REST OF LATIN AMERICA: CUSTOMER INFORMATION SYSTEM MARKET,
BY OFFERING, 2025–2030 (USD MILLION) 260
TABLE 294 CUSTOMER INFORMATION SYSTEM MARKET: OVERVIEW OF STRATEGIES ADOPTED BY KEY VENDORS, 2022–2024 261
TABLE 295 CUSTOMER INFORMATION SYSTEM MARKET: DEGREE OF COMPETITION 266
TABLE 296 CUSTOMER INFORMATION SYSTEM MARKET: REGIONAL
FOOTPRINT (19 COMPANIES) 275
TABLE 297 CUSTOMER INFORMATION SYSTEM MARKET: OFFERING
FOOTPRINT (19 COMPANIES) 276
TABLE 298 CUSTOMER INFORMATION SYSTEM MARKET: APPLICATION
FOOTPRINT (19 COMPANIES) 277
TABLE 299 CUSTOMER INFORMATION SYSTEM MARKET: END USER
FOOTPRINT (19 COMPANIES) 278
TABLE 300 CUSTOMER INFORMATION SYSTEM MARKET: KEY STARTUPS/SMES 281
TABLE 301 CUSTOMER INFORMATION SYSTEM MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES 283
TABLE 302 CUSTOMER INFORMATION SYSTEM MARKET:
PRODUCT LAUNCHES AND ENHANCEMENTS, JANUARY 2022–MARCH 2025 284
TABLE 303 CUSTOMER INFORMATION SYSTEM MARKET: DEALS,
JANUARY 2022–MARCH 2025 286
TABLE 304 GENTRACK: COMPANY OVERVIEW 290
TABLE 305 GENTRACK: PRODUCTS/SOLUTIONS/SERVICES OFFERED 291
TABLE 306 GENTRACK: PRODUCT LAUNCHES AND ENHANCEMENTS 292
TABLE 307 GENTRACK: DEALS 292
TABLE 308 ORACLE: COMPANY OVERVIEW 295
TABLE 309 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 296
TABLE 310 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS 297
TABLE 311 ORACLE: DEALS 298
TABLE 312 SAP: COMPANY OVERVIEW 300
TABLE 313 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 301
TABLE 314 SAP: PRODUCT LAUNCHES AND ENHANCEMENTS 302
TABLE 315 SAP: DEALS 302
TABLE 316 HANSEN TECHNOLOGIES: COMPANY OVERVIEW 304
TABLE 317 HANSEN TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED 305
TABLE 318 HANSEN TECHNOLOGIES: PRODUCT LAUNCHES AND ENHANCEMENTS 306
TABLE 319 HANSEN TECHNOLOGIES: DEALS 306
TABLE 320 I3 VERTICALS: COMPANY OVERVIEW 309
TABLE 321 I3 VERTICALS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 310
TABLE 322 I3 VERTICALS: PRODUCT LAUNCHES AND ENHANCEMENTS 311
TABLE 323 MINSAIT: COMPANY OVERVIEW 313
TABLE 324 MINSAIT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 313
TABLE 325 MINSAIT: PRODUCT LAUNCHES AND ENHANCEMENTS 314
TABLE 326 MINSAIT: DEALS 315
TABLE 327 CSG INTERNATIONAL: COMPANY OVERVIEW 316
TABLE 328 CSG INTERNATIONAL: PRODUCTS/SOLUTIONS/SERVICES OFFERED 317
TABLE 329 SOLTEQ: COMPANY OVERVIEW 318
TABLE 330 SOLTEQ: PRODUCTS/SOLUTIONS/SERVICES OFFERED 319
TABLE 331 SOLTEQ: DEALS 320
TABLE 332 WIPRO: COMPANY OVERVIEW 321
TABLE 333 WIPRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED 322
TABLE 334 IBM: COMPANY OVERVIEW 323
TABLE 335 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 324
TABLE 336 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS 325
TABLE 337 CUSTOMER DATA PLATFORM MARKET, BY OFFERING, 2018–2023 (USD MILLION) 356
TABLE 338 CUSTOMER DATA PLATFORM MARKET, BY OFFERING, 2024–2028 (USD MILLION) 356
TABLE 339 CUSTOMER DATA PLATFORM MARKET, BY DATA CHANNEL,
2018–2023 (USD MILLION) 357
TABLE 340 CUSTOMER DATA PLATFORM MARKET, BY DATA CHANNEL,
2024–2028 (USD MILLION) 357
TABLE 341 CUSTOMER DATA PLATFORM MARKET, BY TYPE, 2018–2023 (USD MILLION) 358
TABLE 342 CUSTOMER DATA PLATFORM MARKET, BY TYPE, 2024–2028 (USD MILLION) 358
TABLE 343 CUSTOMER DATA PLATFORM MARKET, BY APPLICATION,
2018–2023 (USD MILLION) 359
TABLE 344 CUSTOMER DATA PLATFORM MARKET, BY APPLICATION,
2024–2028 (USD MILLION) 359
TABLE 345 CUSTOMER DATA PLATFORM MARKET, BY VERTICAL, 2018–2023 (USD MILLION) 360
TABLE 346 CUSTOMER DATA PLATFORM MARKET, BY VERTICAL, 2024–2028 (USD MILLION) 360
TABLE 347 CUSTOMER DATA PLATFORM MARKET, BY REGION, 2018–2023 (USD MILLION) 361
TABLE 348 CUSTOMER DATA PLATFORM MARKET, BY REGION, 2024–2028 (USD MILLION) 361
TABLE 349 SMART GRID ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION) 365
TABLE 350 SMART GRID ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION) 365
TABLE 351 SMART GRID ANALYTICS MARKET, BY ORGANIZATION SIZE,
2019–2023 (USD MILLION) 365
TABLE 352 SMART GRID ANALYTICS MARKET, BY ORGANIZATION SIZE,
2024–2029 (USD MILLION) 366
TABLE 353 SMART GRID ANALYTICS MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 367
TABLE 354 SMART GRID ANALYTICS MARKET, BY APPLICATION, 2024–2029 (USD MILLION) 367
TABLE 355 SMART GRID ANALYTICS MARKET, BY ANALYTICS TYPE,
2019–2023 (USD MILLION) 368
TABLE 356 SMART GRID ANALYTICS MARKET, BY ANALYTICS TYPE,
2024–2029 (USD MILLION) 368
TABLE 357 SMART GRID ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION) 369
TABLE 358 SMART GRID ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION) 369
LIST OF FIGURES
FIGURE 1 CUSTOMER INFORMATION SYSTEM MARKET: RESEARCH DESIGN 43
FIGURE 2 DATA TRIANGULATION 46
FIGURE 3 CUSTOMER INFORMATION SYSTEM MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 47
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1, BOTTOM-UP
(SUPPLY-SIDE): REVENUE FROM OFFERINGS OF CUSTOMER INFORMATION SYSTEM MARKET 48
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2, BOTTOM-UP
(SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE & SERVICES OF CUSTOMER INFORMATION SYSTEM MARKET 49
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 3, BOTTOM-UP
(SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE & SERVICES OF CUSTOMER INFORMATION SYSTEM MARKET 50
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 4, BOTTOM-UP
(DEMAND-SIDE): SHARE OF CUSTOMER INFORMATION SYSTEM MARKET THROUGH OVERALL IT SPENDING OF UTILITIES 51
FIGURE 8 SOFTWARE SEGMENT TO DOMINATE MARKET IN 2025 60
FIGURE 9 BILLING & REVENUE MANAGEMENT SOFTWARE SEGMENT TO HOLD LARGEST MARKET SHARE IN 2025 60
FIGURE 10 MAINTENANCE & SUPPORT SERVICES SEGMENT TO LEAD MARKET IN 2025 60
FIGURE 11 CLOUD SEGMENT TO ACCOUNT FOR MAJORITY MARKET SHARE IN 2025 61
FIGURE 12 PUBLIC CLOUD SEGMENT TO LEAD MARKET IN 2025 61
FIGURE 13 BILLING & PAYMENT AUTOMATION SEGMENT TO ACCOUNT
FOR LARGEST MARKET SHARE IN 2025 61
FIGURE 14 WASTE & WASTEWATER MANAGEMENT UTILITIES SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 62
FIGURE 15 ASIA PACIFIC TO REGISTER FASTEST GROWTH RATE DURING FORECAST PERIOD 62
FIGURE 16 SMART GRIDS, AI-POWERED ANALYTICS, AND CLOUD PLATFORMS BOOST CIS ADOPTION, DRIVING OPERATIONAL EFFICIENCY AND SEAMLESS INTEGRATION 63
FIGURE 17 DEMAND RESPONSE ANALYTICS SEGMENT TO WITNESS HIGHEST GROWTH RATE DURING FORECAST PERIOD 64
FIGURE 18 BILLING & REVENUE MANAGEMENT SOFTWARE AND ELECTRICITY & POWER DISTRIBUTION UTILITIES SEGMENTS TO ACCOUNT FOR LARGEST MARKET SHARES IN NORTH AMERICA IN 2025 65
FIGURE 19 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE IN 2025 66
FIGURE 20 CUSTOMER INFORMATION SYSTEM MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 67
FIGURE 21 EVOLUTION OF CUSTOMER INFORMATION SYSTEM MARKET 72
FIGURE 22 CUSTOMER INFORMATION SYSTEM MARKET: SUPPLY CHAIN ANALYSIS 74
FIGURE 23 CUSTOMER INFORMATION SYSTEM MARKET: ECOSYSTEM ANALYSIS 77
FIGURE 24 CUSTOMER INFORMATION SYSTEM MARKET:
INVESTMENT AND FUNDING SCENARIO 80
FIGURE 25 MARKET POTENTIAL OF GENERATIVE AI IN VARIOUS CUSTOMER INFORMATION SYSTEM USE CASES 81
FIGURE 26 PATENTS APPLIED AND GRANTED, 2015–2025 102
FIGURE 27 REGIONAL ANALYSIS OF PATENTS GRANTED, 2015–2024 104
FIGURE 28 CUSTOMER INFORMATION SYSTEM MARKET: PORTER’S FIVE FORCES ANALYSIS 109
FIGURE 29 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS 111
FIGURE 30 KEY BUYING CRITERIA FOR TOP THREE END USERS 112
FIGURE 31 TRENDS/DISRUPTIONS IMPACTING CUSTOMER BUSINESS 113
FIGURE 32 SERVICES SEGMENT TO REGISTER HIGHER CAGR THAN SOFTWARE SEGMENT DURING FORECAST PERIOD 116
FIGURE 33 CUSTOMER ANALYTICS PLATFORMS SEGMENT TO REGISTER HIGHEST
CAGR DURING FORECAST PERIOD 117
FIGURE 34 MANAGED SERVICES SEGMENT TO REGISTER HIGHEST
CAGR DURING FORECAST PERIOD 130
FIGURE 35 CLOUD SEGMENT TO REGISTER HIGHER CAGR THAN ON-PREMISES SEGMENT DURING FORECAST PERIOD 139
FIGURE 36 HYBRID CLOUD SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 142
FIGURE 37 DEMAND RESPONSE ANALYTICS SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 150
FIGURE 38 WATER & WASTEWATER MANAGEMENT UTILITIES SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 162
FIGURE 39 ELECTRICITY DISTRIBUTION UTILITIES SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE THAN RETAIL ELECTRICITY PROVIDERS SEGMENT FROM
2025 TO 2030 163
FIGURE 40 WASTEWATER TREATMENT UTILITIES SEGMENT TO REGISTER HIGHER CAGR THAN POTABLE WATER UTILITIES SEGMENT BETWEEN 2025 AND 2030 168
FIGURE 41 SOLAR ENERGY UTILITIES SEGMENT TO LEAD MARKET FROM 2025 TO 2030 174
FIGURE 42 NORTH AMERICA TO BE LARGEST REGIONAL MARKET DURING FORECAST PERIOD 184
FIGURE 43 SOUTH KOREA TO WITNESS FASTEST GROWTH DURING FORECAST PERIOD 185
FIGURE 44 NORTH AMERICA: CUSTOMER INFORMATION SYSTEM MARKET SNAPSHOT 187
FIGURE 45 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SNAPSHOT 213
FIGURE 46 CUSTOMER INFORMATION SYSTEM MARKET: REVENUE ANALYSIS OF TOP FIVE PUBLIC PLAYERS, 2022–2024 264
FIGURE 47 SHARE OF LEADING COMPANIES IN CUSTOMER INFORMATION
SYSTEM MARKET, 2024 265
FIGURE 48 PRODUCT COMPARATIVE ANALYSIS, BY BILLING & REVENUE MANAGEMENT SOFTWARE 268
FIGURE 49 PRODUCT COMPARATIVE ANALYSIS, BY METER DATA MANAGEMENT SOLUTIONS 270
FIGURE 50 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS 271
FIGURE 51 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF
KEY VENDORS 272
FIGURE 52 CUSTOMER INFORMATION SYSTEM MARKET: COMPANY EVALUATION MATRIX
(KEY PLAYERS), 2024 273
FIGURE 53 CUSTOMER INFORMATION SYSTEM MARKET: COMPANY FOOTPRINT
(19 COMPANIES) 274
FIGURE 54 CUSTOMER INFORMATION SYSTEM MARKET: COMPANY EVALUATION MATRIX (STARTUPS/SMES), 2024 280
FIGURE 55 GENTRACK: COMPANY SNAPSHOT 291
FIGURE 56 ORACLE: COMPANY SNAPSHOT 296
FIGURE 57 SAP: COMPANY SNAPSHOT 301
FIGURE 58 HANSEN TECHNOLOGIES: COMPANY SNAPSHOT 305
FIGURE 59 I3 VERTICALS: COMPANY SNAPSHOT 310
FIGURE 60 CSG INTERNATIONAL: COMPANY SNAPSHOT 317
FIGURE 61 SOLTEQ: COMPANY SNAPSHOT 319
FIGURE 62 WIPRO: COMPANY SNAPSHOT 322
FIGURE 63 IBM: COMPANY SNAPSHOT 324
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