出版：MarketsandMarkets（マーケッツアンドマーケッツ） 出版年月：2022年11月
市民サービス向け AI 市場 : テクノロジー (ML、NLP、画像処理、顔認識)、垂直 (運輸、ヘルスケア、政府と公共部門、エネルギーと公益事業、農業、教育とトレーニング)、地域別 – 2027 年までの世界予測
Citizen Services AI Market by Technology (ML, NLP, Image Processing and Face Recognition), Vertical (Transportation, Healthcare, Government & Public Sector, Energy & Utilities, Agriculture, and Education & Training) and Region – Global Forecast to 2027
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| 種別 | 英文調査報告書 |
| 価格 |
The global citizen services AI market is projected to grow from USD 6.5 Billion in 2022 to USD 41.0 Billion by 2027, at a CAGR of 44.5% during the forecast period. Governments across the globe had begun to adopt cutting-edge technologies, such as artificial intelligence (AI) and machine learning (ML), to hasten the delivery of a number of citizen services. The concept is to actively bring those services to citizens, rather than waiting for citizens to request government services.
The use of Al in the public sector can improve governing bodies’ day-to-day operations as well as facilitate efficient long-term planning that will help the government take on more challenging and long-term social and cultural challenges.
The major market players, such as IBM, Microsoft, ServiceNow, AWS, and Accenture, have adopted numerous growth strategies, which include acquisitions, new product launches, product enhancements, and business expansions, to enhance their market shares.
By deployment mode, cloud segment to lead market during forecast period
The cloud-based citizen services AI deployment mode is an economical and effective approach for enterprises to handle big data concerns. There is also a shift from traditional on-premises voice biometrics solutions to cloud-based AI solutions across large enterprises and SMEs, due to the increasing number of cloud-based applications. The cloud deployment mode is projected to grow from USD 2,724 million in 2022 to USD 16,357 million by 2027.
By component, services segment to register higher CAGR than solution segment during forecast period
Due to the growing need for businesses and governmental organizations to improve their operational efficiency in order to provide citizens with better service, the entire services market is expanding significantly. The services segment allows businesses to monitor, assess, and analyze the need of citizens. By component, the services segment is projected to register a higher CAGR of 46.9% during the forecast period.
Asia Pacific market to register highest CAGR during forecast period
The citizen services AI market is projected to register the highest CAGR of 49.3% in the Asia Pacific region during the forecast period. Many government organizations have shifted their focus toward delivering improved citizen services as a result of the rapid improvements in cloud computing and IoT. Organizations are quickly implementing citizen services AI products and services with an intent to increase operational efficiency and business agility. To boost the penetration of public initiatives across various bodies, governments, particularly those in emerging economies, are making huge technology transformation efforts.
Breakdown of Primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the citizen services AI market.
By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
By Designation: C-Level Executives: 50%, D-Level Executives: 30%, and Managers: 20%
By Region: Asia Pacific: 30%, Europe: 30%, North America: 25%, Middle East & Africa: 10%, Latin America: 5%
The report includes the study of key players offering citizen services AI. It profiles major vendors in the citizen services AI market. The major players in this market include IBM (US), ServiceNow (US), AWS (US), NVIDIA (US), Microsoft (US), Intel (US), Alfresco (US), Waymo (US), Voyager Labs (US), Accenture (Ireland), Alibaba (China), Tencent (China), Pegasystems (US), Baidu (China), Automation Anywhere (US), OpenText (Canada), H2O.AI (US), and ADDO (Singapore).
Research Coverage
This study covers the citizen services AI market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as component, application, organization size, deployment mode, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall citizen services AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
目次
1 INTRODUCTION 39
1.1 STUDY OBJECTIVES 39
1.2 MARKET DEFINITION 39
1.2.1 INCLUSIONS & EXCLUSIONS 40
1.3 MARKET SCOPE 41
1.3.1 MARKET SEGMENTATION 41
1.3.2 REGIONAL SCOPE 42
1.3.3 YEARS CONSIDERED 42
1.4 CURRENCY CONSIDERED 43
TABLE 1 USD EXCHANGE RATES, 2019–2021 43
1.5 STAKEHOLDERS 43
1.6 SUMMARY OF CHANGES 43
2 RESEARCH METHODOLOGY 44
2.1 RESEARCH DATA 44
FIGURE 1 CITIZEN SERVICES AI: RESEARCH DESIGN 44
2.1.1 SECONDARY DATA 45
2.1.2 PRIMARY DATA 45
2.1.2.1 Breakup of primary profiles 46
2.1.2.2 Key industry insights 46
2.2 DATA TRIANGULATION 47
FIGURE 2 DATA TRIANGULATION 47
2.3 MARKET SIZE ESTIMATION 48
FIGURE 3 CITIZEN SERVICES AI: TOP-DOWN AND BOTTOM-UP APPROACHES 48
2.3.1 TOP-DOWN APPROACH 48
2.3.2 BOTTOM-UP APPROACH 49
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF CITIZEN SERVICES AI 49
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CITIZEN SERVICES AI 50
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CITIZEN SERVICES AI 50
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF CITIZEN SERVICES AI THROUGH OVERALL CITIZEN SERVICES AI SPENDING 51
2.4 MARKET FORECAST FACTORS 52
TABLE 2 FACTOR ANALYSIS 52
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 53
FIGURE 8 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 53
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 54
FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 54
2.7 RESEARCH ASSUMPTIONS 54
2.8 RESEARCH LIMITATIONS 56
3 EXECUTIVE SUMMARY 57
TABLE 3 GLOBAL CITIZEN SERVICES AI MARKET AND GROWTH RATE, 2016–2021 57
TABLE 4 GLOBAL CITIZEN SERVICES AI MARKET AND GROWTH RATE, 2022–2027 58
FIGURE 10 SOLUTIONS TO ACCOUNT FOR LARGER MARKET SIZE, 2022 (USD MILLION) 58
FIGURE 11 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE, 2022 58
FIGURE 12 MACHINE LEARNING TO ACCOUNT FOR LARGEST MARKET, 2022 (USD MILLION) 59
FIGURE 13 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE IN 2022 59
FIGURE 14 LARGE ENTERPRISES TO ACCOUNT FOR LARGER MARKET SHARE, 2022 59
FIGURE 15 GOVERNMENT & PUBLIC SECTOR SEGMENT TO ACCOUNT FOR LARGEST MARKET SIZE, 2022 (USD MILLION) 60
FIGURE 16 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD 60
4 PREMIUM INSIGHTS 61
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CITIZEN SERVICES AI MARKET 61
FIGURE 17 GROWING DIGITALIZATION AND SELLING PLATFORMS TO BOOST CITIZEN SERVICES AI MARKET GROWTH 61
4.2 CITIZEN SERVICES AI MARKET, BY VERTICAL 61
FIGURE 18 GOVERNMENT & PUBLIC SECTOR VERTICAL TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 61
4.3 CITIZEN SERVICES AI MARKET, BY REGION 62
FIGURE 19 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE, 2022 62
4.4 CITIZEN SERVICES AI MARKET, BY COMPONENT & DEPLOYMENT MODE 62
FIGURE 20 SOFTWARE AND CLOUD SEGMENTS TO ACCOUNT FOR LARGER RESPECTIVE MARKET SHARES IN 2022 62
5 MARKET OVERVIEW AND INDUSTRY TRENDS 63
5.1 INTRODUCTION 63
5.2 MARKET DYNAMICS 63
FIGURE 21 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CITIZEN SERVICES AI MARKET 63
5.2.1 DRIVERS 64
5.2.1.1 Need for IT modernization 64
5.2.1.2 Integration of AI and analytics with citizen services 64
5.2.1.3 Greater demand for automation 64
5.2.1.4 Low operational and initial costs 65
5.2.2 RESTRAINTS 65
5.2.2.1 Lack of specialized expertise 65
5.2.2.2 Less awareness among government organizations about new technologies 65
5.2.3 OPPORTUNITIES 66
5.2.3.1 Increase in demand for citizen services AI 66
5.2.3.2 Advent of new technologies 66
5.2.3.3 Organizations’ willingness to use advanced technologies 66
5.2.4 CHALLENGES 66
5.2.4.1 Issues related to IT modernization 66
5.2.4.2 Integration issues with organizations’ internal processes 67
5.2.4.3 Lack of expertise and infrastructure among end users 67
5.3 INVESTMENTS IN CITIZEN SERVICES AI MARKET 67
TABLE 5 MAJOR GOVERNMENT INITIATIVES/INVESTMENTS 67
5.4 EVOLUTION 69
FIGURE 22 EVOLUTION OF CITIZEN SERVICES AI 69
5.5 ECOSYSTEM MAPPING 70
TABLE 6 CITIZEN SERVICES AI MARKET: ECOSYSTEM 70
5.6 CASE STUDY ANALYSIS 71
5.6.1 TRANSPORTATION 71
5.6.1.1 Keolis incorporated Intelagent platform to offer passengers convenient information platform for journey planning 71
5.6.2 HEALTHCARE 71
5.6.2.1 IQVIA selected automation anywhere to boost operational effectiveness across regions 71
5.6.3 GOVERNMENT & PUBLIC SECTOR 72
5.6.3.1 Canadian government uses AI-powered voice of the customer from OpenText Magellan to acquire useful information 72
5.6.4 ENERGY & UTILITIES 72
5.6.4.1 Engine selected OpenText Intelligence Capture to foster long-term loyalty of energy customers in Italy 72
5.6.5 EDUCATION & TRAINING 73
5.6.5.1 University of Melbourne selected automation anywhere to reduce duplication and delays while improving customer experience 73
5.7 TECHNOLOGY ANALYSIS 73
5.7.1 CITIZEN SERVICES AI AND BIG DATA ANALYTICS 73
5.7.2 CITIZEN SERVICES AI AND MACHINE LEARNING 73
5.7.3 CITIZEN SERVICES AI AND CLOUD COMPUTING 74
5.7.4 CITIZEN SERVICES AI AND INTERNET OF THINGS (IOT) 74
5.8 SUPPLY/VALUE CHAIN ANALYSIS 74
FIGURE 23 SUPPLY/VALUE CHAIN ANALYSIS 74
5.9 PORTER’S FIVE FORCE ANALYSIS 75
FIGURE 24 CITIZEN SERVICES AI: PORTER’S FIVE FORCES ANALYSIS 75
TABLE 7 CITIZEN SERVICES AI MARKET: PORTER’S FIVE FORCES ANALYSIS 76
5.9.1 THREAT FROM NEW ENTRANTS 76
5.9.2 THREAT FROM SUBSTITUTES 76
5.9.3 BARGAINING POWER OF SUPPLIERS 76
5.9.4 BARGAINING POWER OF BUYERS 77
5.9.5 INTENSITY OF COMPETITIVE RIVALRY 77
5.10 PRICING MODEL ANALYSIS 77
5.11 PATENT ANALYSIS 78
5.11.1 METHODOLOGY 78
5.11.2 DOCUMENT TYPE 78
TABLE 8 PATENTS FILED, 2019–2021 78
5.11.3 INNOVATION & PATENT APPLICATIONS 78
FIGURE 25 ANNUAL NUMBER OF PATENTS GRANTED, 2019–2021 78
5.11.3.1 Top applicants 79
FIGURE 26 TOP 10 PATENT APPLICANTS, 2019–2021 79
TABLE 9 US: TOP 10 PATENT OWNERS IN CITIZEN SERVICES AI MARKET, 2019–2021 79
5.12 KEY CONFERENCES & EVENTS 80
TABLE 10 CITIZEN SERVICES AI MARKET: LIST OF KEY CONFERENCES & EVENTS, 2022–2023 80
5.13 TARIFF & REGULATORY LANDSCAPE 81
5.13.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 81
TABLE 11 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 81
TABLE 12 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 81
TABLE 13 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 82
TABLE 14 MIDDLE EAST & AFRICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 82
TABLE 15 LATIN AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 83
5.13.2 NORTH AMERICA: REGULATIONS 83
5.13.2.1 Personal Information Protection and Electronic Documents Act (PIPEDA) 83
5.13.2.2 Gramm-Leach-Bliley (GLB) Act 83
5.13.2.3 Health Insurance Portability and Accountability Act (HIPAA) of 1996 83
5.13.2.4 Federal Information Security Management Act (FISMA) 84
5.13.2.5 Federal Information Processing Standards (FIPS) 84
5.13.2.6 California Consumer Privacy Act (CSPA) 84
5.13.3 EUROPE: TARIFFS & REGULATIONS 85
5.13.3.1 GDPR 2016/679 is a regulation in EU 85
5.13.3.2 General data protection regulation 85
5.13.3.3 European Committee for Standardization (CEN) 85
5.13.3.4 European Technical Standards Institute (ETSI) 85
5.14 KEY STAKEHOLDERS & BUYING CRITERIA 86
5.14.1 KEY STAKEHOLDERS IN BUYING PROCESS 86
TABLE 16 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 86
5.14.2 BUYING CRITERIA 86
TABLE 17 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 86
6 CITIZEN SERVICES AI MARKET, BY COMPONENT 87
6.1 INTRODUCTION 88
6.1.1 COMPONENT: MARKET DRIVERS 88
FIGURE 27 SERVICES TO REGISTER HIGHER CAGR DURING FORECAST PERIOD 88
TABLE 18 CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 88
TABLE 19 CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 89
6.2 SOLUTIONS 89
6.2.1 NEED TO PROVIDE BETTER CITIZEN EXPERIENCE TO DRIVE ADOPTION AMONG GOVERNMENT AGENCIES 89
TABLE 20 CITIZEN SERVICES AI SOLUTIONS MARKET, BY REGION, 2016–2021 (USD MILLION) 89
TABLE 21 CITIZEN SERVICES AI SOLUTIONS MARKET, BY REGION, 2022–2027 (USD MILLION) 89
6.3 SERVICES 90
FIGURE 28 MANAGED SERVICES TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 90
TABLE 22 CITIZEN SERVICES AI MARKET, BY SERVICE, 2016–2021 (USD MILLION) 90
TABLE 23 CITIZEN SERVICES AI MARKET, BY SERVICE, 2022–2027 (USD MILLION) 90
TABLE 24 CITIZEN SERVICES AI SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION) 91
TABLE 25 CITIZEN SERVICES AI SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 91
6.3.1 PROFESSIONAL SERVICES 91
FIGURE 29 CONSULTING TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 92
TABLE 26 CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 92
TABLE 27 CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 92
6.3.1.1 Consulting 92
6.3.1.1.1 Consulting services to enable organizations to lower risks, reduce complexities, and increase RoI 92
TABLE 28 CITIZEN SERVICES AI CONSULTING SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION) 93
TABLE 29 CITIZEN SERVICES AI CONSULTING SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 93
6.3.1.2 Support & maintenance 93
6.3.1.2.1 Support & maintenance services to help in resolution assistance and upgrading existing platforms 93
TABLE 30 CITIZEN SERVICES AI SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION) 94
TABLE 31 CITIZEN SERVICES AI SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 94
6.3.1.3 Deployment & integration 94
6.3.1.3.1 Analyzing client needs and operational functionalities to support wide acceptance of deployment & maintenance services 94
TABLE 32 CITIZEN SERVICES AI DEPLOYMENT & INTEGRATION SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION) 95
TABLE 33 CITIZEN SERVICES AI DEPLOYMENT & INTEGRATION SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 95
6.3.2 MANAGED SERVICES 95
6.3.2.1 More focus on core business procedures lead to high reliance on third parties for managed services 95
7 CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE 96
7.1 INTRODUCTION 97
7.1.1 ORGANIZATION SIZE: MARKET DRIVERS 97
FIGURE 30 SMALL & MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD 97
TABLE 34 CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 98
TABLE 35 CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 98
7.2 LARGE ENTERPRISES 98
7.2.1 LARGE ENTERPRISES INCLINED TO ADOPT ADVANCED TECHNOLOGIES TO MANAGE LARGE DATA VOLUMES ACROSS BUSINESS FUNCTIONS 98
TABLE 36 LARGE ENTERPRISES MARKET, BY REGION, 2016–2021 (USD MILLION) 98
TABLE 37 LARGE ENTERPRISES MARKET, BY REGION, 2022–2027 (USD MILLION) 99
7.3 SMALL & MEDIUM-SIZED ENTERPRISES 99
7.3.1 SMALL & MEDIUM-SIZED ENTERPRISES STARTED ADOPTING ADVANCED TECHNOLOGIES TO IMPROVE COMPETITIVENESS AND REDUCE OPERATING COSTS 99
TABLE 38 SMALL & MEDIUM-SIZED ENTERPRISES MARKET, BY REGION, 2016–2021 (USD MILLION) 99
TABLE 39 SMALL & MEDIUM-SIZED ENTERPRISES MARKET, BY REGION, 2022–2027 (USD MILLION) 100
8 CITIZEN SERVICE AI MARKET, BY DEPLOYMENT MODE 101
8.1 INTRODUCTION 102
8.1.1 DEPLOYMENT MODE: MARKET DRIVERS 102
FIGURE 31 CLOUD DEPLOYMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD 102
TABLE 40 CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 103
TABLE 41 CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 103
8.2 ON-PREMISES 103
8.2.1 REAL-TIME DATA AVAILABILITY FOR EXTRACTING INSIGHTS TO PROMOTE ADOPTION OF ON-PREMISE MODELS 103
TABLE 42 ON-PREMISE CITIZEN SERVICES AI MARKET, BY REGION, 2016–2021 (USD MILLION) 103
TABLE 43 ON-PREMISE CITIZEN SERVICES AI MARKET, BY REGION, 2022–2027 (USD MILLION) 104
8.3 CLOUD 104
8.3.1 COST-EFFECTIVENESS, EASE OF ACCESS, AND SCALABILITY TO BOOST ADOPTION OF CLOUD-BASED AI SOLUTIONS 104
TABLE 44 CLOUD-BASED CITIZEN SERVICES AI MARKET, BY REGION, 2016–2021 (USD MILLION) 104
TABLE 45 CLOUD-BASED CITIZEN SERVICES AI MARKET, BY REGION, 2022–2027 (USD MILLION) 105
9 CITIZEN SERVICES AI MARKET, BY TECHNOLOGY 106
9.1 INTRODUCTION 107
9.1.1 TECHNOLOGY: MARKET DRIVERS 107
FIGURE 32 MACHINE LEARNING TECHNOLOGY TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 107
TABLE 46 CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION) 107
TABLE 47 CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION) 108
9.2 MACHINE LEARNING 108
9.2.1 ABILITY TO DELIVER MORE SOPHISTICATED AND ECONOMICAL CITIZEN SERVICES TO DRIVE ADOPTION OF MACHINE LEARNING 108
TABLE 48 CITIZEN SERVICES MACHINE LEARNING MARKET, BY REGION, 2016–2021 (USD MILLION) 108
TABLE 49 CITIZEN SERVICES MACHINE LEARNING MARKET, BY REGION, 2022–2027 (USD MILLION) 109
9.3 NATURAL LANGUAGE PROCESSING 109
9.3.1 NATURAL LANGUAGE PROCESSING TECHNOLOGY TO OFFER NECESSARY TOOLS TO EXTRACT PATTERNS AND INSIGHTS TO ENHANCE QUALITY OF CITIZEN SERVICES 109
TABLE 50 CITIZEN SERVICES NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2016–2021 (USD MILLION) 109
TABLE 51 CITIZEN SERVICES NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2022–2027 (USD MILLION) 110
9.4 IMAGE PROCESSING 110
9.4.1 RISE IN APPLICATIONS OF AI IMAGE PROCESSING ACROSS VARIOUS VERTICALS TO AUTOMATE VARIOUS USE CASES 110
TABLE 52 CITIZEN SERVICES IMAGE PROCESSING MARKET, BY REGION, 2016–2021 (USD MILLION) 110
TABLE 53 CITIZEN SERVICES IMAGE PROCESSING MARKET, BY REGION, 2022–2027 (USD MILLION) 111
9.5 FACE RECOGNITION 111
9.5.1 FACE RECOGNITION TO GAIN TRACTION DUE TO APPLICATIONS IN CRIME AND IDENTITY DETECTION 111
TABLE 54 CITIZEN SERVICES FACE RECOGNITION MARKET, BY REGION, 2016–2021 (USD MILLION) 111
TABLE 55 CITIZEN SERVICES FACE RECOGNITION MARKET, BY REGION, 2022–2027 (USD MILLION) 112
9.6 OTHER TECHNOLOGIES 112
TABLE 56 OTHER CITIZEN SERVICE TECHNOLOGIES MARKET, BY REGION, 2016–2021 (USD MILLION) 112
TABLE 57 OTHER CITIZEN SERVICE TECHNOLOGIES MARKET, BY REGION, 2022–2027 (USD MILLION) 113
10 CITIZEN SERVICES AI MARKET, BY VERTICAL 114
10.1 INTRODUCTION 115
10.1.1 VERTICAL: MARKET DRIVERS 115
10.1.2 VERTICAL: USE CASES 115
FIGURE 33 HEALTHCARE VERTICAL TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD 116
TABLE 58 CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 116
TABLE 59 CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 116
10.2 TRANSPORTATION 117
TABLE 60 TRANSPORTATION VERTICAL: USE CASES 117
TABLE 61 TRANSPORTATION VERTICAL MARKET, BY MODE, 2016–2021 (USD MILLION) 117
TABLE 62 TRANSPORTATION VERTICAL MARKET, BY MODE, 2022–2027 (USD MILLION) 117
TABLE 63 TRANSPORTATION VERTICAL MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 118
TABLE 64 TRANSPORTATION VERTICAL MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 118
TABLE 65 TRANSPORTATION VERTICAL MARKET, BY REGION, 2016–2021 (USD MILLION) 118
TABLE 66 TRANSPORTATION VERTICAL MARKET, BY REGION, 2022–2027 (USD MILLION) 119
10.3 MODE OF TRANSPORT 119
10.3.1 AIR 119
10.3.1.1 Potential to improve operational performance of airlines for delivering enhanced citizen services to result in adoption of AI 119
10.3.2 ROAD 119
10.3.2.1 Multiple enhancements to road safety with predictive power of AI to lead to enhanced road infrastructure and post-crash response 119
10.3.3 RAILWAYS 120
10.3.3.1 Railways incorporate AI-based solutions to compete with autonomous vehicles 120
10.4 TRANSPORTATIONS APPLICATION 120
10.4.1 SMART TICKETING 120
10.4.1.1 Smart ticketing to offer seamless travel experience to citizens 120
10.4.2 URBAN TRAFFIC PLANNING 120
10.4.2.1 Higher need for real-time transportation data from various means to manage traffic congestion to support adoption of AI and ML 120
10.4.3 ROUTE PLANNING & MAPPING 121
10.4.3.1 Emergence of advanced technologies to revolutionize route optimization by ensuring most effective path in real-time 121
10.4.4 HIGHWAY & ROAD SAFETY 121
10.4.4.1 Rapid adoption of AI-based solutions to increase effectiveness and efficiency of road safety systems 121
10.4.5 TOLL & REVENUE MANAGEMENT 121
10.4.5.1 Implementation of AI to streamline revenue operations and reduce commuter wait time 121
10.4.6 OTHER TRANSPORTATION APPLICATIONS 122
10.5 HEALTHCARE 122
TABLE 67 HEALTHCARE VERTICAL: USE CASES 122
TABLE 68 HEALTHCARE VERTICAL MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 123
TABLE 69 HEALTHCARE VERTICAL MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 123
TABLE 70 HEALTHCARE VERTICAL MARKET, BY REGION, 2016–2021 (USD MILLION) 123
TABLE 71 HEALTHCARE VERTICAL MARKET, BY REGION, 2022–2027 (USD MILLION) 124
10.5.1 PERSONALIZED MEDICINE 124
10.5.1.1 Personalized medicine to hold potential as enhanced individualized healthcare for all citizens 124
10.5.2 PREDICTIVE HEALTHCARE DIAGNOSTICS 124
10.5.2.1 Adoption of advanced technologies to help achieve precision in medical diagnoses 124
10.5.3 PATIENT RECORD & DATA MANAGEMENT 125
10.5.3.1 Vast volume of patient health data to be easily utilized with help of AI in assessment of patient satisfaction 125
10.5.4 PATIENT CARE MANAGEMENT 125
10.5.4.1 Demand for personalized care planning to derive optimal results to create potential in advancing population health 125
10.5.5 HEALTH EMERGENCY MANAGEMENT 125
10.5.5.1 Adoption of AI to enable health agencies to control pandemic situations with better management and situational visibility 125
10.5.6 OTHER HEALTHCARE APPLICATIONS 126
10.6 GOVERNMENT & PUBLIC SECTOR 126
TABLE 72 GOVERNMENT & PUBLIC SECTOR VERTICAL: USE CASES 126
TABLE 73 GOVERNMENT & PUBLIC SECTOR VERTICAL MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 127
TABLE 74 GOVERNMENT & PUBLIC SECTOR VERTICAL MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 127
TABLE 75 GOVERNMENT & PUBLIC SECTOR VERTICAL MARKET, BY REGION, 2016–2021 (USD MILLION) 128
TABLE 76 GOVERNMENT & PUBLIC SECTOR VERTICAL MARKET, BY REGION, 2022–2027 (USD MILLION) 128
10.6.1 CRIME INVESTIGATION 128
10.6.1.1 Rapid adoption technologies such as AI & ML to assist government agencies in criminal identification and sentencing 128
10.6.2 SECURITY & SURVEILLANCE 129
10.6.2.1 Need to provide safety and security to citizens to lead to rapid adoption of AI-based security & surveillance systems 129
10.6.3 EGOVERNANCE & DIGITAL CITY SERVICES 129
10.6.3.1 Sophisticated technology to provide enhanced governance practices to citizens, involving them in decision-making 129
10.6.4 LAW ENFORCEMENT 130
10.6.4.1 Potential use of AI in law enforcement to offer authorities means to predict, foresee, and prevent crime more accurately 130
10.6.5 DISASTER MANAGEMENT & CALAMITY CONTROL 130
10.6.5.1 Governments adopt advanced technologies to provide efficient relief efforts to citizens from natural disasters 130
10.6.6 INFRASTRUCTURE PLANNING & MANAGEMENT 131
10.6.6.1 Rise in living standards and operational effectiveness required by modern cities to help governments offer better service delivery 131
10.6.7 TAX & REVENUE MANAGEMENT 131
10.6.7.1 Tax & revenue management to allow governments to detect irregular financial behavior using AI 131
10.6.8 OTHER GOVERNMENT & PUBLIC SECTOR APPLICATIONS 131
10.7 ENERGY & UTILITIES 132
TABLE 77 ENERGY & UTILITIES VERTICAL: USE CASES 132
TABLE 78 ENERGY & UTILITIES VERTICAL MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 132
TABLE 79 ENERGY & UTILITIES VERTICAL MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 133
TABLE 80 ENERGY & UTILITIES VERTICAL MARKET, BY REGION, 2016–2021 (USD MILLION) 133
TABLE 81 ENERGY & UTILITIES VERTICAL MARKET, BY REGION, 2022–2027 (USD MILLION) 133
10.7.1 RESOURCE MONITORING & MANAGEMENT 134
10.7.1.1 Rise in demand for advanced technologies among utility companies for proper resource management & monitoring 134
10.7.2 CUSTOMER INFORMATION & OUTAGE MANAGEMENT 134
10.7.2.1 AI and ML to support organizations with effective outage management with adequate plans 134
10.7.3 ENVIRONMENT MANAGEMENT 134
10.7.3.1 To aid in adaption and mitigation of environmental changes, governments and tech firms show high interest in ML 134
10.7.4 WASTE MANAGEMENT 135
10.7.4.1 Adoption of sophisticated sensors to identify various kinds of trash to enable efficient smart waste management 135
10.7.5 BILLING & PAYMENT MANAGEMENT 135
10.7.5.1 Digital payment options to offer comfort, convenience, increased accountability, transparency, and traceability 135
10.7.6 OTHER ENERGY & UTILITY APPLICATIONS 136
10.8 AGRICULTURE 136
TABLE 82 AGRICULTURE VERTICAL: USE CASES 136
TABLE 83 AGRICULTURE VERTICAL MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 137
TABLE 84 AGRICULTURE VERTICAL MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 137
TABLE 85 AGRICULTURE VERTICAL MARKET, BY REGION, 2016–2021 (USD MILLION) 137
TABLE 86 AGRICULTURE VERTICAL MARKET, BY REGION, 2022–2027 (USD MILLION) 138
10.8.1 SOIL TESTING 138
10.8.1.1 Adopting advanced technologies to help farmers access parameters of soil health of agricultural fields 138
10.8.2 CROP DISEASES DETECTION & PROTECTION 138
10.8.2.1 Smart farming systems with advanced technologies to help farmers identify diseases and protect crops 138
10.8.3 CROP MONITORING 139
10.8.3.1 Smart crop monitoring to offer wide range of applications in agriculture 139
10.8.4 SMART IRRIGATION 139
10.8.4.1 Augmented advanced technologies to enhance irrigation systems and maximize water usage effectiveness 139
10.8.5 LIVESTOCK MANAGEMENT 139
10.8.5.1 AI in livestock management to increase output rate of high-quality feeding animals 139
10.8.6 AGRICULTURE FINANCE 140
10.8.6.1 Adoption of AI by agri-finance farmers to avoid financial turmoil and improve financial management 140
10.9 EDUCATION & TRAINING 140
TABLE 87 EDUCATION & TRAINING VERTICAL: USE CASES 140
TABLE 88 EDUCATION & TRAINING VERTICAL MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 141
TABLE 89 EDUCATION & TRAINING VERTICAL MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 141
TABLE 90 EDUCATION & TRAINING VERTICAL MARKET, BY REGION, 2016–2021 (USD MILLION) 141
TABLE 91 EDUCATION & TRAINING VERTICAL MARKET, BY REGION, 2022–2027 (USD MILLION) 142
10.9.1 CURRICULUM MANAGEMENT & DELIVERY 142
10.9.1.1 Technologies to assist citizens in eliminating silos and offer enhanced intelligence of government systems 142
10.9.2 ADAPTIVE LEARNING & ASSESSMENT 142
10.9.2.1 Adaptive learning to offer real-time tracking of every encounter and monitoring student development 142
10.9.3 TRAINING & COACHING 143
10.9.3.1 Training & coaching to help individuals develop knowledge and skills at their own pace 143
10.9.4 PERSONALIZED EDUCATION 143
10.9.4.1 Personalized education to enable individuals to meet their needs and learning goals at their convenience 143
10.9.5 SCHOLARSHIP MANAGEMENT 143
10.9.5.1 Scholarships to offer financial assistance and encourage individuals to pursue careers by enrolling in higher studies 143
11 CITIZEN SERVICES AI MARKET, BY REGION 144
11.1 INTRODUCTION 145
FIGURE 34 CHINA TO REGISTER HIGHEST COUNTRY-LEVEL CAGR DURING FORECAST PERIOD 145
FIGURE 35 ASIA PACIFIC TO RECORD HIGHEST CAGR AMONG REGIONS DURING FORECAST PERIOD 146
TABLE 92 CITIZEN SERVICES AI MARKET, BY REGION, 2016–2021 (USD MILLION) 146
TABLE 93 CITIZEN SERVICES AI MARKET, BY REGION, 2022–2027 (USD MILLION) 146
11.2 NORTH AMERICA 147
11.2.1 NORTH AMERICA: MARKET DRIVERS 147
FIGURE 36 NORTH AMERICA: MARKET SNAPSHOT 148
TABLE 94 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 148
TABLE 95 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 149
TABLE 96 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2016–2021 (USD MILLION) 149
TABLE 97 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2022–2027 (USD MILLION) 149
TABLE 98 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 149
TABLE 99 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 150
TABLE 100 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 150
TABLE 101 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 150
TABLE 102 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 150
TABLE 103 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 151
TABLE 104 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION) 151
TABLE 105 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY TYPE, 2022–2027 (USD MILLION) 151
TABLE 106 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 152
TABLE 107 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 152
TABLE 108 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2016–2021 (USD MILLION) 152
TABLE 109 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 153
11.2.2 US 153
11.2.2.1 Presence of several global players to increase demand for AI solutions for enhanced support for government organizations 153
TABLE 110 US: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION) 153
TABLE 111 US: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION) 154
TABLE 112 US: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 154
TABLE 113 US: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 154
11.2.3 CANADA 154
11.2.3.1 Adopting AI technologies in public sector to help government in making efficient administrative decisions 154
11.3 EUROPE 155
11.3.1 EUROPE: MARKET DRIVERS 155
TABLE 114 EUROPE: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 155
TABLE 115 EUROPE: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 156
TABLE 116 EUROPE: CITIZEN SERVICES AI MARKET, BY SERVICE, 2016–2021 (USD MILLION) 156
TABLE 117 EUROPE: CITIZEN SERVICES AI MARKET, BY SERVICE, 2022–2027 (USD MILLION) 156
TABLE 118 EUROPE: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 156
TABLE 119 EUROPE: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 157
TABLE 120 EUROPE: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 157
TABLE 121 EUROPE: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 157
TABLE 122 EUROPE: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 157
TABLE 123 EUROPE: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 158
TABLE 124 EUROPE: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION) 158
TABLE 125 EUROPE: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION) 158
TABLE 126 EUROPE: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 159
TABLE 127 EUROPE: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 159
TABLE 128 EUROPE: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2016–2021 (USD MILLION) 159
TABLE 129 EUROPE: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 160
11.3.2 UK 160
11.3.2.1 Focus on R&D of advanced technologies and higher investments by government organizations to drive market 160
TABLE 130 UK: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION) 160
TABLE 131 UK: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION) 161
TABLE 132 UK: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 161
TABLE 133 UK: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 161
11.3.3 GERMANY 161
11.3.3.1 Rapid adoption of modern technologies across various verticals to fuel market expansion 161
11.3.4 FRANCE 162
11.3.4.1 Increase in investments in AI startups to expedite development of AI ecosystem in France 162
11.3.5 REST OF EUROPE 162
11.4 ASIA PACIFIC 163
11.4.1 ASIA PACIFIC: MARKET DRIVERS 163
FIGURE 37 ASIA PACIFIC: MARKET SNAPSHOT 164
TABLE 134 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 164
TABLE 135 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 165
TABLE 136 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY SERVICE, 2016–2021 (USD MILLION) 165
TABLE 137 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY SERVICE, 2022–2027 (USD MILLION) 165
TABLE 138 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 165
TABLE 139 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 166
TABLE 140 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 166
TABLE 141 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 166
TABLE 142 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 166
TABLE 143 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 167
TABLE 144 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION) 167
TABLE 145 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION) 167
TABLE 146 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 168
TABLE 147 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 168
TABLE 148 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2016–2021 (USD MILLION) 168
TABLE 149 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 169
11.4.2 CHINA 169
11.4.2.1 Rapid adoption of advanced technologies for smarter services across various verticals to retain help China as market leader 169
TABLE 150 CHINA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION) 170
TABLE 151 CHINA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION) 170
TABLE 152 CHINA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 170
TABLE 153 CHINA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 170
11.4.3 JAPAN 171
11.4.3.1 Growth in innovative technologies and initiatives to help Japan remain an AI giant in Asia Pacific 171
11.4.4 INDIA 171
11.4.4.1 Several government initiatives and investments to offer better citizen experience to drive market 171
11.4.5 SINGAPORE 172
11.4.5.1 Investments in citizen services to harness technology for societal and economic advancement to drive adoption of AI solutions 172
11.4.6 REST OF ASIA PACIFIC 173
11.5 MIDDLE EAST & AFRICA 173
11.5.1 MIDDLE EAST & AFRICA: MARKET DRIVERS 173
TABLE 154 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 173
TABLE 155 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 174
TABLE 156 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2016–2021 (USD MILLION) 174
TABLE 157 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2022–2027 (USD MILLION) 174
TABLE 158 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 174
TABLE 159 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 175
TABLE 160 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 175
TABLE 161 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 175
TABLE 162 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 175
TABLE 163 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 176
TABLE 164 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION) 176
TABLE 165 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION) 176
TABLE 166 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 177
TABLE 167 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 177
TABLE 168 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2016–2021 (USD MILLION) 177
TABLE 169 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 178
11.5.2 KINGDOM OF SAUDI ARABIA 178
11.5.2.1 Economic growth and awareness of advanced technologies to lead to rapid adoption of AI solutions and services 178
11.5.3 UNITED ARAB EMIRATES 178
11.5.3.1 Increase in investment in multiple existing firms and startups to provide opportunities to transform citizen experiences 178
11.5.4 REST OF THE MIDDLE EAST & AFRICA 179
11.6 LATIN AMERICA 179
11.6.1 LATIN AMERICA: MARKET DRIVERS 180
TABLE 170 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 180
TABLE 171 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 180
TABLE 172 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2016–2021 (USD MILLION) 180
TABLE 173 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2022–2027 (USD MILLION) 180
TABLE 174 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION) 181
TABLE 175 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 181
TABLE 176 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 181
TABLE 177 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 181
TABLE 178 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 182
TABLE 179 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 182
TABLE 180 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION) 182
TABLE 181 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION) 183
TABLE 182 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 183
TABLE 183 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 183
TABLE 184 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2016–2021 (USD MILLION) 184
TABLE 185 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 184
11.6.2 BRAZIL 184
11.6.2.1 Rise in awareness of benefits of technology among government organizations to drive market 184
11.6.3 MEXICO 184
11.6.3.1 Rapid adoption of modern technology and government initiatives to drive market growth 184
11.6.4 REST OF LATIN AMERICA 185
12 COMPETITIVE LANDSCAPE 186
12.1 OVERVIEW 186
12.2 KEY PLAYER STRATEGIES 186
TABLE 186 OVERVIEW OF STRATEGIES DEPLOYED BY KEY PLAYERS IN CITIZEN SERVICES AI MARKET 186
12.3 REVENUE ANALYSIS 187
FIGURE 38 REVENUE ANALYSIS OF KEY COMPANIES, 2017–2021 (USD MILLION) 187
12.4 MARKET SHARE ANALYSIS 188
FIGURE 39 CITIZEN SERVICES AI MARKET SHARE ANALYSIS, 2021 188
TABLE 187 CITIZEN SERVICES AI MARKET: DEGREE OF COMPETITION 188
12.5 KEY COMPANY EVALUATION MATRIX 189
12.5.1 STARS 189
12.5.2 EMERGING LEADERS 189
12.5.3 PERVASIVE PLAYERS 189
12.5.4 PARTICIPANTS 189
FIGURE 40 KEY CITIZEN SERVICES AI MARKET PLAYERS, COMPANY EVALUATION MATRIX, 2022 190
12.6 STARTUP & SME EVALUATION MATRIX 190
12.6.1 PROGRESSIVE COMPANIES 190
12.6.2 RESPONSIVE COMPANIES 191
12.6.3 DYNAMIC COMPANIES 191
12.6.4 STARTING BLOCKS 191
FIGURE 41 STARTUP & SME CITIZEN SERVICES AI MARKET PLAYERS, COMPANY EVALUATION MATRIX, 2022 191
12.7 COMPETITIVE BENCHMARKING 192
TABLE 188 CITIZEN SERVICES AI MARKET: DETAILED LIST OF KEY STARTUPS/SMES 192
TABLE 189 CITIZEN SERVICES AI MARKET: COMPETITIVE BENCHMARKING OF KEY PLAYERS (STARTUPS/SMES) 192
12.8 COMPETITIVE SCENARIO 193
12.8.1 PRODUCT LAUNCHES 193
TABLE 190 PRODUCT LAUNCHES, 2018–2022 193
12.8.2 DEALS 194
TABLE 191 DEALS, 2018–2022 194
12.8.3 OTHERS 195
TABLE 192 OTHERS, 2018–2022 195
13 COMPANY PROFILES 196
13.1 INTRODUCTION 196
13.2 MAJOR PLAYERS 196
(Business overview, Products/Solutions/Services offered, Recent developments, MNM view, Key strengths, Strategic moves, and Weaknesses and competitive threats)*
13.2.1 SERVICENOW 196
TABLE 193 SERVICENOW: BUSINESS OVERVIEW 196
FIGURE 42 SERVICENOW: COMPANY SNAPSHOT 197
TABLE 194 SERVICENOW: PRODUCTS OFFERED 197
TABLE 195 SERVICENOW: PRODUCT LAUNCHES AND ENHANCEMENTS 198
TABLE 196 SERVICENOW: DEALS 198
TABLE 197 SERVICENOW: OTHERS, 2018–2021 199
13.2.2 MICROSOFT 201
TABLE 198 MICROSOFT: BUSINESS OVERVIEW 201
FIGURE 43 MICROSOFT: COMPANY SNAPSHOT 202
TABLE 199 MICROSOFT: PRODUCTS OFFERED 202
TABLE 200 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS 203
TABLE 201 MICROSOFT: DEALS 204
TABLE 202 MICROSOFT: OTHERS 205
13.2.3 IBM 207
TABLE 203 IBM: BUSINESS OVERVIEW 207
FIGURE 44 IBM: COMPANY SNAPSHOT 208
TABLE 204 IBM: PRODUCTS OFFERED 208
TABLE 205 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS 209
TABLE 206 IBM: DEALS 210
13.2.4 ACCENTURE 212
TABLE 207 ACCENTURE: BUSINESS OVERVIEW 212
FIGURE 45 ACCENTURE: COMPANY SNAPSHOT 213
TABLE 208 ACCENTURE: PRODUCTS OFFERED 213
TABLE 209 ACCENTURE: DEALS 214
TABLE 210 ACCENTURE: OTHERS 214
13.2.5 AWS 216
TABLE 211 AWS: BUSINESS OVERVIEW 216
FIGURE 46 AWS: COMPANY SNAPSHOT 217
TABLE 212 AWS: PRODUCTS OFFERED 217
TABLE 213 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS 218
TABLE 214 AWS: DEALS 219
13.2.6 NVIDIA 221
TABLE 215 NVIDIA: BUSINESS OVERVIEW 221
TABLE 216 NVIDIA: PRODUCTS OFFERED 221
TABLE 217 NVIDIA: PRODUCT LAUNCHES AND ENHANCEMENTS 222
TABLE 218 NVIDIA: DEALS 223
13.2.7 INTEL 224
TABLE 219 INTEL: BUSINESS OVERVIEW 224
TABLE 220 INTEL: PRODUCTS OFFERED 224
TABLE 221 INTEL: PRODUCT LAUNCHES AND ENHANCEMENTS 225
TABLE 222 INTEL: DEALS 226
13.2.8 ALIBABA 227
TABLE 223 ALIBABA: BUSINESS OVERVIEW 227
TABLE 224 ALIBABA: PRODUCTS OFFERED 227
TABLE 225 ALIBABA: PRODUCT LAUNCHES AND ENHANCEMENTS 228
TABLE 226 ALIBABA: DEALS 229
13.2.9 TENCENT 231
TABLE 227 TENCENT: BUSINESS OVERVIEW 231
TABLE 228 TENCENT: PRODUCTS OFFERED 231
TABLE 229 TENCENT: PRODUCT LAUNCHES AND ENHANCEMENTS 232
TABLE 230 TENCENT: DEALS 232
13.2.10 PEGASYSTEMS 234
TABLE 231 PEGASYSTEMS: BUSINESS OVERVIEW 234
TABLE 232 PEGASYSTEMS: PRODUCTS OFFERED 234
TABLE 233 PEGASYSTEMS: PRODUCT LAUNCHES AND ENHANCEMENTS 235
TABLE 234 PEGASYSTEMS: DEALS 236
13.2.11 BAIDU 237
TABLE 235 BAIDU: BUSINESS OVERVIEW 237
TABLE 236 BAIDU: PRODUCTS OFFERED 237
TABLE 237 BAIDU: PRODUCT LAUNCHES AND ENHANCEMENTS 238
TABLE 238 BAIDU: DEALS 239
13.2.12 AUTOMATION ANYWHERE 240
TABLE 239 AUTOMATION ANYWHERE: BUSINESS OVERVIEW 240
TABLE 240 AUTOMATION ANYWHERE: PRODUCTS OFFERED 240
TABLE 241 AUTOMATION ANYWHERE: PRODUCT LAUNCHES AND ENHANCEMENTS 241
TABLE 242 AUTOMATION ANYWHERE: DEALS 241
13.2.13 OPENTEXT 242
TABLE 243 OPENTEXT: BUSINESS OVERVIEW 242
TABLE 244 OPENTEXT: PRODUCTS OFFERED 242
TABLE 245 OPENTEXT: PRODUCT LAUNCHES AND ENHANCEMENTS 243
TABLE 246 OPENTEXT: DEALS 243
13.2.14 H2O.AI 245
TABLE 247 H2O.AI: BUSINESS OVERVIEW 245
TABLE 248 H2O.AI: PRODUCTS OFFERED 245
TABLE 249 H2O.AI: PRODUCT LAUNCHES AND ENHANCEMENTS 246
TABLE 250 H2O.AI: DEALS 246
13.2.15 ADDO 247
13.2.16 ALFRESCO 247
13.2.17 WAYMO 248
13.2.18 VOYAGER LABS 248
13.3 STARTUP/SME PROFILES 249
13.3.1 WE BUILD BOTS 249
13.3.2 CARDINALITY.AI 249
13.3.3 KAREXPERT 250
13.3.4 MINDTITAN 250
13.3.5 XENONSTACK 251
13.3.6 VEBITS AI 251
13.3.7 LIVEROAD ANALYTICS 252
13.3.8 NAUTO 252
*Details on Business overview, Products/Solutions/Services offered, Recent developments, MNM view, Key strengths, Strategic moves, and Weaknesses and competitive threats might not be captured in case of unlisted companies.
14 APPENDIX 253
14.1 ADJACENT AND RELATED MARKETS 253
14.1.1 INTRODUCTION 253
14.1.2 PUBLIC SAFETY AND SECURITY MARKET—GLOBAL FORECAST TO 2026 253
14.1.2.1 Market definition 253
14.1.2.2 Market overview 253
14.1.2.2.1 Public safety and security market, by component 254
TABLE 251 COMPONENT: PUBLIC SAFETY AND SECURITY MARKET SIZE, 2015–2020 (USD MILLION) 254
TABLE 252 COMPONENT: PUBLIC SAFETY AND SECURITY MARKET SIZE, 2021–2027 (USD MILLION) 254
14.1.2.2.2 Public safety and security market, by solution 254
TABLE 253 PUBLIC SAFETY AND SECURITY MARKET, BY SOLUTION, 2015–2020 (USD MILLION) 255
TABLE 254 PUBLIC SAFETY AND SECURITY MARKET, BY SOLUTION, 2021–2027 (USD MILLION) 255
14.1.2.2.3 Public safety and security market, by industry vertical 256
TABLE 255 PUBLIC SAFETY AND SECURITY MARKET, BY VERTICAL, 2015–2020 (USD MILLION) 256
TABLE 256 PUBLIC SAFETY AND SECURITY MARKET, BY VERTICAL, 2021–2027 (USD MILLION) 256
14.1.2.2.4 Public safety and security market, by region 256
TABLE 257 PUBLIC SAFETY AND SECURITY MARKET, BY REGION, 2015–2020 (USD MILLION) 257
TABLE 258 PUBLIC SAFETY AND SECURITY MARKET, BY REGION, 2021–2027 (USD MILLION) 257
14.1.3 ARTIFICIAL INTELLIGENCE MARKET—GLOBAL FORECAST TO 2027 257
14.1.3.1 Market definition 257
14.1.3.2 Market overview 257
14.1.3.2.1 Artificial intelligence market, by offering 258
TABLE 259 ARTIFICIAL INTELLIGENCE MARKET, BY OFFERING, 2016–2021 (USD BILLION) 258
TABLE 260 ARTIFICIAL INTELLIGENCE MARKET, BY OFFERING, 2022–2027 (USD BILLION) 258
14.1.3.2.2 Artificial intelligence market, by deployment mode 258
TABLE 261 ARTIFICIAL INTELLIGENCE MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD BILLION) 259
TABLE 262 ARTIFICIAL INTELLIGENCE MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD BILLION) 259
14.1.3.2.3 Artificial intelligence market, by organization size 259
TABLE 263 ARTIFICIAL INTELLIGENCE MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD BILLION) 259
TABLE 264 ARTIFICIAL INTELLIGENCE MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD BILLION) 260
14.1.3.2.4 Artificial intelligence market, by technology 260
TABLE 265 ARTIFICIAL INTELLIGENCE MARKET, BY TECHNOLOGY, 2016–2021 (USD BILLION) 260
TABLE 266 ARTIFICIAL INTELLIGENCE MARKET, BY TECHNOLOGY, 2022–2027 (USD BILLION) 260
14.1.3.2.5 Artificial intelligence market, by industry vertical 260
TABLE 267 ARTIFICIAL INTELLIGENCE MARKET, BY VERTICAL, 2016–2021 (USD BILLION) 261
TABLE 268 ARTIFICIAL INTELLIGENCE MARKET, BY VERTICAL, 2022–2027 (USD BILLION) 261
14.1.3.2.6 Artificial intelligence market, by region 261
TABLE 269 ARTIFICIAL INTELLIGENCE MARKET, BY REGION, 2016–2021 (USD BILLION) 262
TABLE 270 ARTIFICIAL INTELLIGENCE MARKET, BY REGION, 2022–2027 (USD BILLION) 262
14.2 DISCUSSION GUIDE 263
14.3 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 266
14.4 CUSTOMIZATION OPTIONS 268
14.5 RELATED REPORTS 268
14.6 AUTHOR DETAILS 269