ナレッジマネジメントソフトウェア市場調査レポート : 2027年までの予測

出版：Market Research Future（マーケットリサーチフューチャー）　出版年月：2022年6月

Knowledge Management Software Market Research Report—Forecast Till 2027

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Knowledge Management Software Market Research Report—Forecast Till 2027

Market Overview
According to MRFR analysis, the global knowledge management software market is anticipated to witness a substantial CAGR of 12.1% during the review period to surpass USD 26,423.2 million by the end of 2027. The development of the knowledge management software market is driven by different variables, like the Increasing need to client maintenance and fulfilment and increment functional proficiency and staff efficiency. In any case, the development of the worldwide market liable to be blocked by absence of mindfulness in little association. The revolutuion and possible development of data frameworks set out a freedom to coordinate knowledge management processes dynamically. The computerized advances empower information catch, information capacity, information mining, information examination, and information representation. The worth produced by such advances is improved and moved to organizations and clients through computerized innovations that empower interconnection. Besides, computerized mechanical headways in knowledge management analyses that new and creating advanced advancements could help knowledge management processes inside and beyond organizations.
The global knowledge management software market is expected to register a healthy market growth during the forecast period, primarily due to the increasing need for customer retention and satisfaction. Client situated business approaches are viewed as one of the most impressive skills in organizations that guide in changing their surroundings to a client driven climate. Organizations can fortify their associations with their significant clients through knowledge management, bringing about steadfast clients and upper hand. Associations can utilize knowledge management and knowledge got from client relationship management to create ground-breaking thoughts and convey upgraded and new administrations (CRM).
Market Segmentation
The worldwide knowledge management software market is arranged into on kind, sending type, association size and end-client.
The Type portion incorporates the Mobile – Android Native and Mobile – iOS Native. As far as Deployment Type, the market is separated into On Premises, Cloud and Hybrid.
The Organization size portion is comprised of Small and Medium Scale Enterprise and Large-Scale Enterprise. End User of the worldwide knowledge management software market involves BFSI, Government and Defense, Pharmaceuticals, IT and Telecommunication, Manufacturing and Others.
Regional Analysis
In view of region, the knowledge management software market is studied across North America, Europe, Asia-Pacific, the Middle East and Africa, and South America. North America is probably going to have a critical piece of the pie because of its strong framework and early reception of innovation. North America overwhelms the information management software industry on account of the rising interest in numerous areas and broad acknowledgment of different management software. The provincial market is being helped by a steady and better framework and a high propensity than learn new innovations and coordinate it into the framework.
Major Players
The major market players of the global knowledge Management Software Market are Freshworks Inc., SAP SE, Capgemini SE, SkyPrep Inc., Bitrix24 Inc., ProProfs, IBM Corporation, Lucidea, Egain Corporation, Atlassian Corporation Plc, Exo Platform, Zoho Corporation Pvt Ltd., Oracle Corporation, Upland Software Inc., Zendesk Inc.

目次

TABLE OF CONTENTS
1 EXECUTIVE SUMMARY 17
1.1 MARKET ATTRACTIVENESS ANALYSIS 18
2 MARKET INTRODUCTION 19
2.1 DEFINITION 19
2.2 SCOPE OF THE STUDY 19
2.3 RESEARCH OBJECTIVE 19
2.4 MARKET STRUCTURE 19
3 RESEARCH METHODOLOGY 20
4 MARKET DYNAMICS 26
4.1 INTRODUCTION 26
4.2 DRIVERS 27
4.2.1 INCREASING NEED FOR CUSTOMER RETENTION AND SATISFACTION 27
4.2.2 INCREASE OPERATIONAL EFFICIENCY AND STAFF PRODUCTIVITY 27
4.2.3 DRIVERS IMPACT ANALYSIS 28
4.3 RESTRAINTS 28
4.3.1 LACK OF AWARENESS IN SMALL ORGANIZATION 28
4.3.2 RESTRAINTS IMPACT ANALYSIS 29
4.4 OPPORTUNITIES 29
4.4.1 TECHNOLOGICAL ADVANCEMENT 29
4.5 IMPACT OF COVID-19 ON KNOWLEDGE MANAGEMENT SOFTWARE MARKET 30
4.5.1 IMPACT ON KNOWLEDGE MANAGEMENT SOFTWARE ADOPTION 30
4.5.2 IMPACT ON IT SPENDING 30
4.5.3 IMPACT ON INDUSTRY VERTICALS 30
5 MARKET FACTOR ANALYSIS 31
5.1 VALUE CHAIN ANALYSIS 31
5.1.1 SOFTWARE DESIGNERS & DEVELOPERS 31
5.1.2 SYSTEM INTEGRATORS 31
5.1.3 END USERS 32
5.2 PORTER’S FIVE FORCES MODEL 32
5.2.1 THREAT OF NEW ENTRANTS 33
5.2.2 BARGAINING POWER OF SUPPLIERS 33
5.2.3 THREAT OF SUBSTITUTES 33
5.2.4 BARGAINING POWER OF BUYERS 33
5.2.5 INTENSITY OF RIVALRY 33
6 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE 34
6.1 OVERVIEW 34
6.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 35
6.2 MOBILE – ANDROID NATIVE 35
6.3 MOBILE – IOS NATIVE 35
7 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE 36
7.1 OVERVIEW 36
7.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 37
7.2 ON-PREMISES 37
7.3 CLOUD 37
7.4 HYBRID 37
8 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE 38
8.1 OVERVIEW 38
8.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 39
8.2 SMALL & MEDIUM SCALE ENTERPRISE 39
8.3 LARGE SCALE ENTERPRISE 39
9 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER 40
9.1 OVERVIEW 40
9.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 41
9.2 GOVERNMENT AND DEFENSE 41
9.3 MANUFACTURING 41
9.4 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 41
9.5 PHARMACEUTICALS 42
9.6 IT & TELECOMMUNICATION 42
9.7 OTHERS 42
10 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION 43
10.1 OVERVIEW 43
10.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2018–2027 (USD MILLION) 44
10.2 NORTH AMERICA 45
10.2.1 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018–2027 (USD MILLION) 45
10.2.2 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 46
10.2.3 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 47
10.2.4 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 48
10.2.5 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 49
10.2.6 US 50
10.2.6.1 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 50
10.2.6.2 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 50
10.2.6.3 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 51
10.2.6.4 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 51
10.2.7 CANADA 52
10.2.7.1 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 52
10.2.7.2 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 52
10.2.7.3 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 53
10.2.7.4 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 53
10.2.8 MEXICO 54
10.2.8.1 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 54
10.2.8.2 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 54
10.2.8.3 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 54
10.2.8.4 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 55
10.3 EUROPE 56
10.3.1 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018–2027 (USD MILLION) 56
10.3.2 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 57
10.3.3 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 58
10.3.4 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 59
10.3.5 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 60
10.3.6 UK 61
10.3.6.1 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 61
10.3.6.2 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 61
10.3.6.3 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 61
10.3.6.4 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 62
10.3.7 GERMANY 62
10.3.7.1 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 62
10.3.7.2 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 63
10.3.7.3 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 63
10.3.7.4 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 63
10.3.8 FRANCE 64
10.3.8.1 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 64
10.3.8.2 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 64
10.3.8.3 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 65
10.3.8.4 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 65
10.3.9 REST OF EUROPE 66
10.3.9.1 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 66
10.3.9.2 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 66
10.3.9.3 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 67
10.3.9.4 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 67
10.4 ASIA-PACIFIC 68
10.4.1 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018–2027 (USD MILLION) 68
10.4.2 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 69
10.4.3 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 70
10.4.4 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 71
10.4.5 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 72
10.4.6 CHINA 73
10.4.6.1 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 73
10.4.6.2 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 73
10.4.6.3 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 73
10.4.6.4 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 74
10.4.7 JAPAN 74
10.4.7.1 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 74
10.4.7.2 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 75
10.4.7.3 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 75
10.4.7.4 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 75
10.4.8 INDIA 76
10.4.8.1 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 76
10.4.8.2 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 76
10.4.8.3 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 77
10.4.8.4 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 77
10.4.9 REST OF ASIA-PACIFIC 78
10.4.9.1 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 78
10.4.9.2 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 78
10.4.9.3 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 78
10.4.9.4 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 79
10.5 MIDDLE EAST & AFRICA 79
10.5.1 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 79
10.5.2 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 80
10.5.3 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 80
10.5.4 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 81
10.6 SOUTH AMERICA 82
10.6.1 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 82
10.6.2 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 82
10.6.3 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 83
10.6.4 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 83
11 COMPETITIVE LANDSCAPE 84
11.1 COMPETITIVE BENCHMARKING 85
11.2 VENDOR SHARE ANALYSIS 86
11.3 RECENT DEVELOPMENTS 86
11.3.1 PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 86
11.3.2 BUSINESS EXPANSIONS/ACQUISTIONS 87
11.3.3 PRODUCT LAUNCHES/DEVELOPMENTS 87
12 COMPANY PROFILES 89
12.1 FRESHWORKS INC. 89
12.1.1 COMPANY OVERVIEW 89
12.1.2 FINANCIAL OVERVIEW 89
12.1.3 PRODUCTS OFFERED 89
12.1.4 KEY DEVELOPMENTS 90
12.1.5 SWOT ANALYSIS 90
12.1.6 KEY STRATEGIES 90
12.2 ATLASSIAN CORPORATION PLC 91
12.2.1 COMPANY OVERVIEW 91
12.2.2 FINANCIAL OVERVIEW 92
12.2.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 92
12.2.4 KEY DEVELOPMENTS 93
12.2.5 SWOT ANALYSIS 93
12.2.6 KEY STRATEGIES 93
12.3 EXO PLATFORM 94
12.3.1 COMPANY OVERVIEW 94
12.3.2 FINANCIAL OVERVIEW 94
12.3.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 94
12.3.4 KEY DEVELOPMENTS 94
12.3.5 KEY STRATEGIES 94
12.4 BITRIX24 INC. 95
12.4.1 COMPANY OVERVIEW 95
12.4.2 FINANCIAL OVERVIEW 95
12.4.3 PRODUCTS OFFERED 95
12.4.4 KEY DEVELOPMENTS 95
12.4.5 KEY STRATEGIES 95
12.5 PROPROFS 96
12.5.1 COMPANY OVERVIEW 96
12.5.2 FINANCIAL OVERVIEW 96
12.5.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 96
12.5.4 KEY DEVELOPMENTS 96
12.5.5 KEY STRATEGIES 96
12.6 IBM CORPORATION 97
12.6.1 COMPANY OVERVIEW 97
12.6.2 FINANCIAL OVERVIEW 97
12.6.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 98
12.6.4 KEY DEVELOPMENTS 98
12.6.5 SWOT ANALYSIS 98
12.6.6 KEY STRATEGIES 98
12.7 SAP SE 99
12.7.1 COMPANY OVERVIEW 99
12.7.2 FINANCIAL OVERVIEW 100
12.7.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 100
12.7.4 KEY DEVELOPMENTS 101
12.7.5 SWOT ANALYSIS 101
12.7.6 KEY STRATEGIES 101
12.8 ZOHO CORPORATION PVT. LTD. 102
12.8.1 COMPANY OVERVIEW 102
12.8.2 FINANCIAL OVERVIEW 102
12.8.3 SOLUTIONS OFFERED 102
12.8.4 KEY DEVELOPMENTS 102
12.8.5 KEY STRATEGY 102
12.9 ORACLE CORPORATION 103
12.9.1 COMPANY OVERVIEW 103
12.9.2 FINANCIAL OVERVIEW 104
12.9.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 104
12.9.4 KEY DEVELOPMENTS 104
12.9.5 SWOT ANALYSIS 105
12.9.6 KEY STRATEGIES 105
12.10 CAPGEMINI SE 106
12.10.1 COMPANY OVERVIEW 106
12.10.2 FINANCIAL OVERVIEW 107
12.10.3 PRODUCTS/SOLUTIONS/SERVICES/SOLUTIONS OFFERED 107
12.10.4 KEY DEVELOPMENTS 107
12.10.5 SWOT ANALYSIS 108
12.10.6 KEY STRATEGIES 108
12.11 SKYPREP INC. 109
12.11.1 COMPANY OVERVIEW 109
12.11.2 FINANCIAL OVERVIEW 109
12.11.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 109
12.11.4 KEY DEVELOPMENTS 109
12.11.5 KEY STRATEGIES 109
12.12 LUCIDEA 110
12.12.1 COMPANY OVERVIEW 110
12.12.2 FINANCIAL OVERVIEW 110
12.12.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 110
12.12.4 KEY DEVELOPMENTS 110
12.12.5 KEY STRATEGIES 111
12.13 EGAIN CORPORATION 112
12.13.1 COMPANY OVERVIEW 112
12.13.2 FINANCIAL OVERVIEW 112
12.13.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 113
12.13.4 KEY DEVELOPMENTS 113
12.13.5 SWOT ANALYSIS 113
12.13.6 KEY STRATEGIES 114
12.14 UPLAND SOFTWARE INC. 115
12.14.1 COMPANY OVERVIEW 115
12.14.2 FINANCIAL OVERVIEW 115
12.14.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 116
12.14.4 KEY DEVELOPMENTS 116
12.14.5 SWOT ANALYSIS 117
12.14.6 KEY STRATEGIES 117
12.15 ZENDESK INC. 118
12.15.1 COMPANY OVERVIEW 118
12.15.2 FINANCIAL OVERVIEW 119
12.15.3 PRODUCTS OFFERED 119
12.15.4 KEY DEVELOPMENTS 120
12.15.5 SWOT ANALYSIS 120
12.15.6 KEY STRATEGIES 120

LIST OF TABLES
TABLE 1 MARKET SYNOPSIS 18
TABLE 2 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 35
TABLE 3 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 37
TABLE 4 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 39
TABLE 5 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 41
TABLE 6 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2018–2027 (USD MILLION) 44
TABLE 7 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018–2027 (USD MILLION) 46
TABLE 8 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 46
TABLE 9 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 47
TABLE 10 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 48
TABLE 11 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 49
TABLE 12 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 50
TABLE 13 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 50
TABLE 14 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 51
TABLE 15 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 51
TABLE 16 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 52
TABLE 17 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 52
TABLE 18 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 53
TABLE 19 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 53
TABLE 20 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 54
TABLE 21 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 54
TABLE 22 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 54
TABLE 23 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 55
TABLE 24 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018–2027 (USD MILLION) 57
TABLE 25 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 57
TABLE 26 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 58
TABLE 27 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 59
TABLE 28 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 60
TABLE 29 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 61
TABLE 30 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 61
TABLE 31 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 61
TABLE 32 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 62
TABLE 33 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 62
TABLE 34 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 63
TABLE 35 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 63
TABLE 36 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 63
TABLE 37 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 64
TABLE 38 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 64
TABLE 39 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 65
TABLE 40 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 65
TABLE 41 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 66
TABLE 42 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 66
TABLE 43 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 67
TABLE 44 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 67
TABLE 45 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018–2027 (USD MILLION) 69
TABLE 46 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 69
TABLE 47 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 70
TABLE 48 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 71
TABLE 49 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 72
TABLE 50 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 73
TABLE 51 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 73
TABLE 52 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 73
TABLE 53 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 74
TABLE 54 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 74
TABLE 55 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 75
TABLE 56 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 75
TABLE 57 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 75
TABLE 58 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 76
TABLE 59 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 76
TABLE 60 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 77
TABLE 61 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 77
TABLE 62 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 78
TABLE 63 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, 2018–2027 (USD MILLION) 78
TABLE 64 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 78
TABLE 65 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 79
TABLE 66 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 79
TABLE 67 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 80
TABLE 68 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 80
TABLE 69 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 81
TABLE 70 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018–2027 (USD MILLION) 82
TABLE 71 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 82
TABLE 72 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 83
TABLE 73 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 83
TABLE 74 PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 86
TABLE 75 BUSINESS EXPANSIONS/ACQUISITIONS 87
TABLE 76 PRODUCT LAUNCHES/DEVELOPMENTS 87
TABLE 77 FRESHWORKS INC: PRODUCTS OFFERED 89
TABLE 78 FRESHWORKS INC: KEY DEVELOPMENTS 90
TABLE 79 ATLASSIAN CORPORATION PLC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED 92
TABLE 80 ATLASSIAN CORPORATION PLC: KEY DEVELOPMENTS 93
TABLE 81 EXO PLATFORM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 94
TABLE 82 EXO PLATFORM: KEY DEVELOPMENTS 94
TABLE 83 BITRIX24 INC.: PRODUCTS OFFERED 95
TABLE 84 PROPROFS.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 96
TABLE 85 IBM CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED 98
TABLE 86 SAP SE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 100
TABLE 87 SAP SE: KEY DEVELOPMENTS 101
TABLE 88 ZOHO CORPORATION PVT. LTD.: SOLUTIONS OFFERED 102
TABLE 89 ORACLE CORPORATION: PRODUCTS/SERVICES/SOLUTIONS OFFERED 104
TABLE 90 CAPGEMINI SE: PRODUCTS: SOLUTIONS/SERVICES/SOLUTIONS OFFERED 107
TABLE 91 SKYPREP INC.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 109
TABLE 92 SKYPREP INC..: KEY DEVELOPMENTS 109
TABLE 93 LUCIDEA.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 110
TABLE 94 LUCIDEA.: KEY DEVELOPMENTS 110
TABLE 95 EGAIN CORPOARATION.: PRODUCTS/SERVICES/SOLUTIONS OFFERED 113
TABLE 96 EGAIN CORPOARATION.: KEY DEVELOPMENTS 113
TABLE 97 UPLAND SOFTWARE INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED 116
TABLE 98 UPLAND SOFTWARE INC: KEY DEVELOPMENTS 116
TABLE 99 ZENDESK INC: PRODUCTS OFFERED 119
TABLE 100 ZENDESK INC: KEY DEVELOPMENTS 120

LIST OF FIGURES
FIGURE 1 MARKET ATTRACTIVENESS ANALYSIS: GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 18
FIGURE 2 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: MARKET STRUCTURE 19
FIGURE 3 BOTTOM-UP AND TOP-DOWN APPROACHES 24
FIGURE 4 MARKET DYNAMIC ANALYSIS OF THE GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 26
FIGURE 5 DRIVER IMPACT ANALYSIS 28
FIGURE 6 RESTRAINT IMPACT ANALYSIS 29
FIGURE 7 VALUE CHAIN: GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 31
FIGURE 8 PORTER’S FIVE FORCES ANALYSIS OF THE GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET 32
FIGURE 9 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2020 (% SHARE) 34
FIGURE 10 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2020 VS 2027 (USD MILLION) 34
FIGURE 11 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2020 (% SHARE) 36
FIGURE 12 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2020 VS 2027 (USD MILLION) 36
FIGURE 13 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2020 (% SHARE) 38
FIGURE 14 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2020 VS 2027 (USD MILLION) 38
FIGURE 15 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2020 (% SHARE) 40
FIGURE 16 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2020 VS 2027 (USD MILLION) 40
FIGURE 17 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2020 (% SHARE) 43
FIGURE 18 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2020 VS 2027 (USD MILLION) 44
FIGURE 19 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 (% SHARE) 45
FIGURE 20 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 45
FIGURE 21 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPES, 2018–2027 (USD MILLION) 46
FIGURE 22 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 47
FIGURE 23 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 48
FIGURE 24 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 49
FIGURE 25 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 (% SHARE) 56
FIGURE 26 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 56
FIGURE 27 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPES, 2018–2027 (USD MILLION) 57
FIGURE 28 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 58
FIGURE 29 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 59
FIGURE 30 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 60
FIGURE 31 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 (% SHARE) 68
FIGURE 32 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2020 VS 2027 (USD MILLION) 68
FIGURE 33 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPES, 2018–2027 (USD MILLION) 69
FIGURE 34 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018–2027 (USD MILLION) 70
FIGURE 35 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018–2027 (USD MILLION) 71
FIGURE 36 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018–2027 (USD MILLION) 72
FIGURE 37 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET: COMPETITIVE BENCHMARKING 85
FIGURE 38 VENDOR SHARE ANALYSIS, 2020 (%) 86
FIGURE 39 FRESHWORKS INC.: FINANCIAL OVERVIEW SNAPSHOT 89
FIGURE 40 FRESHWORKS INC: SWOT ANALYSIS 90
FIGURE 41 ATLASSIAN CORPORATION PLC.: FINANCIAL OVERVIEW SNAPSHOT 92
FIGURE 42 ATLASSIAN CORPORATION PLC.: SWOT ANALYSIS 93
FIGURE 43 IBM CORPORATION: FINANCIAL OVERVIEW SNAPSHOT 97
FIGURE 44 IBM CORPORATION: SWOT ANALYSIS 98
FIGURE 45 SAP SE: FINANCIAL OVERVIEW SNAPSHOT 100
FIGURE 46 SAP SE: SWOT ANALYSIS 101
FIGURE 47 ORACLE CORPORATION: FINANCIAL OVERVIEW SNAPSHOT 104
FIGURE 48 ORACLE CORPORATION: SWOT ANALYSIS 105
FIGURE 49 CAPGEMINI SE: FINANCIAL OVERVIEW SNAPSHOT 107
FIGURE 50 CAPGEMINI SE: SWOT ANALYSIS 108
FIGURE 51 EGAIN CORPOARATION.: FINANCIAL OVERVIEW SNAPSHOT 112
FIGURE 52 EGAIN CORPOARATION.: SWOT ANALYSIS 113
FIGURE 53 UPLAND SOFTWARE INC: FINANCIAL OVERVIEW SNAPSHOT 115
FIGURE 54 UPLAND SOFTWARE INC.: SWOT ANALYSIS 117
FIGURE 55 ZENDESK INC.: FINANCIAL OVERVIEW SNAPSHOT 119
FIGURE 56 ZENDESK INC: SWOT ANALYSIS 120