コネクテッド自動販売機　第5版

Report Overview

Connected Vending Machines is the fifth consecutive report from Berg Insight analysing the latest developments on the vending telemetry and cashless payment market worldwide. This strategic research report from Berg Insight provides you with 100 pages of unique business intelligence including 5-year industry forecasts and expert commentary on which to base your business decisions.

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Executive Summary

The first solutions for including connectivity in vending machines became commercially available more than two decades ago. It has however taken years for the technology to gain the interest of mainstream vending operators. Berg Insight estimates that around 40 percent of the world’s nearly 14.5 million vending machines are connected. The market has gained momentum in recent years, where the demand for cashless payments has so far been a main driver, particularly following the Covid-19 pandemic. Vending telemetry is however anticipated to have a more transformational effect on the industry as these solutions enable operators to improve their operational efficiency.

The global installed base of connected vending machines reached closed to an estimated 5.8 million units in 2022. North America is estimated to represent the largest share of these machines, closely followed by the Rest of the World markets. Both regions are estimated to have installed bases of around 2.1 million units each. The growth in the Rest of the World is primarily driven by the increasing number of connected machines in Japan, China and Australia. In Europe, the installed of connected vending machines is estimated to have reached around 1.5 million units. Berg Insight forecasts that the number of connected vending machines worldwide will grow at a compound annual growth rate (CAGR) of 16.4 percent to reach 12.3 million units by 2027. As a result, the global penetration rate will reach 75.7 percent at the end of the forecast period.

The global market for connected vending solutions is served by a variety of players. Many of the leading providers are specialised technology companies. Cantaloupe (formerly USA Technologies) is the largest provider in terms of installed base, having more than 900,000 connected vending machines. Other major suppliers include Nayax, Ingenico and Televend (INTIS). Nayax and Ingenico are two international players while Televend monitors vending machines mostly in Europe, although the latter seeks to expand into North America and Japan. Other suppliers with notable installed bases include InHand Networks, MatiPay, Vianet Group, and Vendon. Numerous vending machine manufacturers are also active in the connected vending space.

The manufacturer Crane NXT holds one of the leading positions from a global perspective through Crane Payment Innovations and TCN Group is an important player in China. Vending operators active in the field of connected vending machines most often work with third-party providers, while some even have various in-house solutions. Examples of such vending operators include Chinese UBox and Italian IVS Group.

Table of Contents

Executive Summary
1 Introduction
1.1 Overview of the vending machine industry
1.2 Vending industry players
1.2.1 Vending technology providers
1.2.2 Vending machine manufacturers
1.2.3 Product suppliers
1.2.4 Vending operators
2 Vending telemetry and cashless payments
2.1 Vending telemetry and software
2.1.1 Remote monitoring of vending machines
2.1.2 Vending management systems
2.2 Payment systems
2.2.1 Coin mechanisms and bill validators
2.2.2 Cashless payments
2.2.3 Mobile phone payments and NFC
3 Company Profiles and Strategies
3.1 Vending telemetry and cashless payment solution providers
3.1.1 Cantaloupe
3.1.2 CircumTec
3.1.3 Datavend
3.1.4 Enginko
3.1.5 Ingenico
3.1.6 InHand Networks
3.1.7 MatiPay
3.1.8 Mecsel
3.1.9 Nayax
3.1.10 On Track Innovations
3.1.11 Parlevel Systems (365 Retail Markets)
3.1.12 PayRange (Vagabond)
3.1.13 S+M
3.1.14 SmartNow
3.1.15 SmVend
3.1.16 Silkron
3.1.17 Telemetron
3.1.18 Televend (INTIS)
3.1.19 Vendekin Technologies
3.1.20 VendingMetrics
3.1.21 Vendon
3.1.22 Vendwatch Telematics
3.1.23 Vianet Group
3.2 Vending machine manufacturers
3.2.1 Automated Merchandising Systems
3.2.2 Azkoyen Group
3.2.3 Bianchi Vending
3.2.4 Crane NXT
3.2.5 Easy Touch
3.2.6 EVOCA Group
3.2.7 FAS International
3.2.8 Fastcorp Vending
3.2.9 Fuji Electric
3.2.10 Jofemar
3.2.11 Kimma
3.2.12 Magex
3.2.13 Micron Smart Vending
3.2.14 Rheavendors Group
3.2.15 Royal Vendors
3.2.16 SandenVendo
3.2.17 Seaga
3.2.18 Sielaff
3.2.19 TCN Group
3.2.20 Unicum
3.2.21 Westomatic
3.2.22 Wittern Group
3.2.23 XY Vending
3.3 Vending operators
3.3.1 Aramark
3.3.2 Asahi Group
3.3.3 Canteen
3.3.4 Chi Forest
3.3.5 Coca-Cola Europacific Partners
3.3.6 Coca-Cola Bottlers Japan
3.3.7 DyDo Group
3.3.8 Fenge Shishi (SF Express)
3.3.9 IVS Group
3.3.10 Nongfu Spring
3.3.11 Selecta
3.3.12 Sodexo
3.3.13 Suntory Group
3.3.14 UBox
3.3.15 Want Want Group
4 Forecasts and Conclusions
4.1 Major connected vending technology suppliers
4.1.1 Europe
4.1.2 North America
4.1.3 Rest of World
4.2 Market forecasts
4.2.1 Connected vending machine market forecast in North America
4.2.2 Connected vending machine market forecast in Europe
4.2.3 Connected vending machine market forecast in Rest of World
4.3 Market trends and drivers
4.3.1 The business case for vending telemetry continues to improve
4.3.2 Cashless payments is a strong driver for adding connectivity in vending
4.3.3 Mobile wallet services enable attractive opportunities
4.3.4 Roll-out of micro markets cannibalises on the vending machine park
4.3.5 Grab-and-Go machines provide new opportunities in the vending landscape
4.3.6 M&As drive consolidation in the connected vending technology landscape
4.3.7 Vending operators invest in business intelligence to stay relevant
4.3.8 China to become a major driving force in the connected vending space
Glossary

List of Figures

Figure 1.1: Vending machine density by region (World 2022) …………….. 4
Figure 1.2: Installed base of vending machines by country (EU27+3 2022)………. 6
Figure 1.3: Examples of vending machines…………………. 7
Figure 1.4: Examples of product suppliers and brands………………. 8
Figure 2.1: Bill validator and coin mechanism examples …………….. 13
Figure 2.2: Examples of cashless payment devices for open and closed systems ……. 14
Figure 2.3: G-11 Cashless device from Cantaloupe supporting NFC mobile payments ….. 15
Figure 3.1: Cantaloupe’s new Engage Series………………….. 20
Figure 3.2: Schematic overview of Cantaloupe’s platform …………… 21
Figure 3.3: Enginko’s MCF-MARTE 4G…………………… 23
Figure 3.4: Ingenico’s new Self/3000…………………… 25
Figure 3.5: InHand Networks’ InBOX712 and InPAD070S with a 7” touchscreen …… 27
Figure 3.6: MatiPay’s dashboard, electronic module and mobile application ……… 29
Figure 3.7: Mecsel’s Smart vending device and VMS dashboard…………. 30
Figure 3.8: Nayax’ VPOS Touch and VPOS Fusion……………….. 32
Figure 3.9: OTI’s TRIO IQ 5-1 Telemetry Gateway & Payment Reader ……….. 33
Figure 3.10: Overview of OTI’s otiMetry solution ……………… 34
Figure 3.11: Parlevel PayPlus card reader and Parlevel VMS ……………. 35
Figure 3.12: PayRange’s VendSights VMS cloud software suite and app interface …… 37
Figure 3.13: S+M’s Vencube device …………………… 38
Figure 3.14: SmartNow gateway……………………. 39
Figure 3.15: SmVend’s telemetry device ………………… 40
Figure 3.16: Silkron’s Vendron BoxCore5 for smart vending functionality……… 41
Figure 3.17: Telemetron’s modem and Android application …………… 42
Figure 3.18: Televend system overview………………….. 44
Figure 3.19: Overview of Vendon’s IoT solution ………………. 47
Figure 3.20: Vendwatch’s VM Connect…………………… 48
Figure 3.21: Vianet telemetry device for vending machines ……………. 49
Figure 3.22: Product portfolios of vending machine manufacturers (2023)………. 51
Figure 3.23: The Coges ENGINE CONNECT with integrated telemetry………. 53
Figure 3.24: Bianchi Vending’s Intuity, Agily and Flessy machines …………. 54
Figure 3.25: Crane Cora telemetry device and AlioNote all-in-one card reader……. 56
Figure 3.26: Crane’s Connected Cash solutions – Gryphon, Talos and Synq……… 57
Figure 3.27: Necta’s Maestro Touch and Newis’ Televend Newis Edition ……… 59
Figure 3.28: Jofemar’s J-LINK Gateway device used for J-SUITE telemetry……… 62
Figure 3.29: Micron’s smart software system mobile dashboard………….. 64
Figure 3.30: TCN‘s Cloud Service dashboard …………………. 68
Figure 3.31: Schematic overview of Unicum’s uOnline telemetry system………. 69
Figure 4.1: Installed base of connected vending machines by vendor (World Q4-2022)…. 87
Figure 4.2: Installed base of connected vending machines by vendor (Europe 2022)….. 88
Figure 4.3: Installed base of connected vending machines by vendor (N. America 2022)….. 89
Figure 4.4: Installed base of connected vending machines (World 2022–2027) …….. 91
Figure 4.5: Connected vending machine market forecast (North America 2022–2027) … 92
Figure 4.6: Connected vending machine market forecast (Europe 2022–2027)…… 92
Figure 4.7: Connected vending machine market forecast (Rest of World 2022–2027)….. 93