Salesforceサービス市場

出版：BlueWeave Consulting（ブルーウィーブコンサルティング）　出版年月：2021年11月

Salesforceサービス市場：サービスタイプ別（計画、実行、システム管理）、展開モデル別（オンプレミス、クラウド、ハイブリッド）、アプリケーション別（販売、マーケティング、コマースクラウド、分析）、エンドユーザー別（BFSI、製造、政府、小売、Eコマース、ヘルスケア、IT＆テレコム、その他）、地域別（北米、ヨーロッパ、アジア太平洋地域（APAC）、ラテンアメリカ（LATAM）、中東＆アフリカ（MEA）の動向分析、競合の市場シェア、予測　2017-2027年

Salesforce Service Market, By Service Type (Planning, Execution, System Management), By Deployment Model (On-Premise, Cloud, Hybrid), By Application (Sales, Marketing, Commerce Cloud, Analytics), By End-User (BFSI, Manufacturing, Government, Retail, E-Commerce, Healthcare, IT and Telecom, Others), By Region (North America, Europe, Asia-Pacific (APAC), Latin America (LATAM), Middle-East & Africa (MEA)
Trend Analysis, Competitive Market Share & Forecast, 2017-2027

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Salesforce Service Market Set to Witness Promising Growth: Forecast to Grow at the CAGR of 18.4% in the Forecast Period
The global salesforce service market is growing at a high CAGR worldwide because of the growing adoption of cloud-based Customer Relationship Management (CRM) software in various large as well as small and medium-sized enterprises….
A recent study conducted by the strategic consulting and market research firm BlueWeave Consulting revealed that the Salesforce service market was worth USD 10.0 billion in the year 2020. According to the study, the market is estimated to grow at a CAGR of 18.4%, earning revenue of around USD 32.6 billion by the end of 2027.
The salesforce service market is gaining significant traction because of the growing adoption of cloud-based Customer Relationship Management (CRM) software in various large as well as small and medium-sized enterprises (SMEs) for customizing customer services and converting leads into loyal customers. Also, governments of different countries are investing in the development of new technologies for Salesforce service solutions. Moreover, governments are investing in Salesforce service solutions for a wide range of applications.
Growing Adoption of Salesforce Services Among SMEs is Presenting Lucrative Growth Opportunities to The Market
With the cost-efficient cloud deployment of salesforce services, small & medium-sized enterprises are significantly investing in the adoption of salesforce services. These cloud services enable SMEs to unify customer information into a single application that can be accessed across several channels. This reduces the likelihood of confusion while also increasing corporate efficiency. In addition, Salesforce services assist organizations in increasing customer satisfaction and converting customers into loyal customers, resulting in increased revenue.
Increasing Demand For Cloud & Hybrid Deployment Mode is Boosting the Salesforce Service Market
The salesforce service market is categorized into on-premise, cloud, and hybrid, segments, based on the deployment mode. The on-premise deployment segment was extremely common till 2020; therefore, it held the largest market share during the base year. Additionally, the adoption of salesforce services in large organizations with sufficient resources was one of the reasons for the dominance of this segment. However, the cloud and hybrid segment is projected to witness the highest jump in growth during the forecast period. The cost-efficiency of cloud deployment for SMEs and better scalability play a major role in driving the growth of this segment.
Salesforce Service Market – By End-User
Based on end-users, the salesforce service market is categorized into manufacturing, BFSI, retail, government, e-commerce, IT & telecom, healthcare, and others. The BFSI sector accounts for the largest market share and is also projected to witness the highest CAGR during the forecast period as well. The increasing adoption of Salesforce services in the BFSI sector can be attributed to the strong focus of this industry on customer engagement through digital applications and improved payment services. Additionally, the e-commerce segment is expected to show considerable growth during the forecast period as its entire customer base is internet-dependent and demands personalized services.

Salesforce Service Market – Regional Insights
Geographically, the salesforce service market is segmented into North America, Europe, Asia-Pacific, Latin America, Middle-East & Africa. North America dominates the salesforce service market among these regions. However, the Asia-Pacific region is projected to witness the highest CAGR during the forecast period. Economic development, increased IT expenditure, the growing adoption of advanced technologies and the thriving BFSI industry are key factors driving the growth of the Asia-pacific market. Furthermore, this region is emerging as the hub for small and medium-sized enterprises, which is anticipated to boost the demand for Salesforce services in the forecast period.
Impact of COVID-19 on Salesforce Service Market
The Salesforce service market witnessed tremendous growth opportunities after the COVID-19 pandemic. The rapid switch towards cloud platforms induced by the lockdown and social distancing norms prompted the companies to adopt salesforce services to keep up with the rapidly changing consumer needs and market scenario. Furthermore, the huge internet traffic witnessed during the quarantine period offered lucrative opportunities to the companies to expand their consumer base by offering them personalized services. Due to these factors, the salesforce services market is anticipated to gain significant traction in the post-COVID-19 period as well.
Global Salesforce Service Market – Competitive Landscape
The leading players in the salesforce service market are SAP SE, Oracle Corporation, Microsoft Corporation, Salesforce.com Inc., Adobe Inc., DXC Technology, Accenture PLC, IBM Corporation, Pegasystems Inc., Verint Systems Inc., Tata Consultancy Services Limited, AT&T Inc., Cognizant Technology Solutions Corp., Capgemini, iTechArt Group, Peeklogic, LLC, Bluewolf, Avenga, Vertiba, and other prominent players.
The market is highly concentrated among global industry players, such as IBM Corporation, Microsoft, Oracle, etc. The companies intensively focus on launching new updates in compliance with the changing consumer behavior and pattern. In order to gain a greater market share, they also design products based on the needs of businesses of different sizes. In addition, competitive strategies such as partnerships, mergers, acquisitions, joint ventures, and so on are also prevalent in the market.
Don’t miss the business opportunity of the global salesforce service market. Consult our analysts to gain crucial insights and facilitate your business growth.
The in-depth analysis of the report provides information about growth potential, upcoming trends, and statistics of the global salesforce service market. It also highlights the factors driving forecasts of total market size. The report promises to provide recent technology trends of the global salesforce service market and industry insights to help decision-makers make sound strategic decisions. Furthermore, the report also analyses the growth drivers, challenges, and competitive dynamics of the market.
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目次

1. Research Framework
1.1. Research Objective
1.2. Product Overview
1.3. Key Market Segments
2. Research Methodology
2.1. Qualitative Research
2.2. Methodology
2.3. Regional Split of Primary & Secondary Research
2.4. Secondary Research
2.5. Primary Research
2.5.1. Breakdown of Primary Research Respondents, By Region
2.5.2. Breakdown of Primary Research Respondents, By Industry Participants
2.6. Market Size Estimation
2.7. Assumptions for the Study
2.8. Market Breakdown & Data Triangulation
3. Executive Summary
4. Industry Insight and Growth Strategy
4.1. Value Chain Analysis
4.2. DROC Analysis
4.2.1. Market Drivers
4.2.1.1. Leveraging Artificial Intelligence (AI) Capabilities
4.2.1.2. Increasing Adoption in the BFSI
4.2.2. Market Restraints
4.2.2.1. Limited IT Infrastructure To Support Cloud Platform
4.2.3. Market Challenges
4.2.3.1. Limited Awareness of Salesforce Services among SMEs
4.2.4. Market Opportunity
4.2.4.1. Growing Adoption Salesforce Services Among Small And Medium-Sized Enterprises
4.2.4.2. Increasing Demand For Cloud And Hybrid Deployment Mode
4.3. Recent Developments
4.4. Porter’s Five Forces Analysis
4.4.1. Bargaining Power of Buyers
4.4.2. Bargaining Power of Suppliers
4.4.3. Intensity of Rivalry
4.4.4. Threat of New Entrants
4.4.5. Threat of Substitutes
5. Salesforce Service Market Overview
5.1. Market Size & Forecast by Value, 2017-2027
5.2. Market Size and Forecast, By Segment
5.2.1. By Service Type
5.2.1.1. Planning
5.2.1.2. Execution
5.2.1.3. System Management
5.2.2. By Deployment Model
5.2.2.1. On-Premise
5.2.2.2. Cloud
5.2.2.3. Hybrid
5.2.3. By Application
5.2.3.1. Sales
5.2.3.2. Marketing
5.2.3.3. Commerce Cloud
5.2.3.4. Analytics
5.2.4. By End-User
5.2.4.1. BFSI
5.2.4.2. Manufacturing
5.2.4.3. Government
5.2.4.4. Retail
5.2.4.5. E-Commerce
5.2.4.6. Healthcare
5.2.4.7. IT and Telecom
5.2.4.8. Others
5.2.5. By Region
5.2.5.1. North America
5.2.5.2. Europe
5.2.5.3. Asia-Pacific
5.2.5.4. Latin America
5.2.5.5. Middle East & Africa
6. North America Salesforce Service Market Overview
6.1. Market Size and Forecast
6.1.1. By Value (USD Billion), 2020-2027
6.2. Market Share and Forecast
6.2.1. By Service Type
6.2.2. By Deployment Model
6.2.3. By Application
6.2.4. By End-User
6.2.5. By Country
6.2.5.1. U.S.
6.2.5.2. Canada
7. Europe Salesforce Service Market Overview
7.1. Market Size and Forecast
7.1.1. By Value (USD Billion), 2020-2027
7.2. Market Share and Forecast
7.2.1. By Service Type
7.2.2. By Deployment Model
7.2.3. By Application
7.2.4. By End-User
7.2.5. By Country
7.2.5.1. Germany
7.2.5.2. U.K.
7.2.5.3. Russia
7.2.5.4. France
7.2.5.5. Italy
7.2.5.6. Spain
7.2.5.7. Rest of Europe
8. APAC Salesforce Service Market Overview
8.1. Market Size and Forecast
8.1.1. By Value (USD Billion), 2020-2027
8.2. Market Share and Forecast
8.2.1. By Service Type
8.2.2. By Deployment Model
8.2.3. By Application
8.2.4. By End-User
8.2.5. By Country
8.2.5.1. China
8.2.5.2. India
8.2.5.3. Japan
8.2.5.4. South Korea
8.2.5.5. Rest of APAC
9. LATAM Salesforce Service Market Overview
9.1. Market Size and Forecast
9.1.1. By Value (USD Billion), 2020-2027
9.2. Market Share and Forecast
9.2.1. By Service Type
9.2.2. By Deployment Model
9.2.3. By Application
9.2.4. By End-User
9.2.5. By Country
9.2.5.1. Mexico
9.2.5.2. Brazil
9.2.5.3. Rest of LATAM
10. MEA Salesforce Service Market Overview
10.1. Market Size and Forecast
10.1.1. By Value (USD Billion), 2020-2027
10.2. Market Share and Forecast
10.3. By Service Type
10.4. By Deployment Model
10.5. By Application
10.6. By End-User
10.7. By Country
10.7.1. Saudi Arabia
10.7.2. UAE
10.7.3. South Africa
10.7.4. Rest of MEA
11. Competitive Landscape
11.1. List of Key Players and Their Offerings
11.2. Market Share Analysis (2020)
11.3. Competitive Benchmarking by Operating Parameters
12. Impact of COVID-19 on Salesforce Service Market
13. Company Profiles (Company Overview, Financial Matrix, Key Product landscape, Key Personnel, Key Competitors, Contact Address, and Strategic Outlook) *
13.1. SAP SE
13.2. Oracle Corporation
13.3. Microsoft Corporation
13.4. Salesforce.com Inc.
13.5. Adobe Inc.
13.6. DXC Technology
13.7. Accenture PLC
13.8. IBM Corporation
13.9. Pegasystems Inc.
13.10. Verint Systems Inc.
13.11. Tata Consultancy Services Limited
13.12. AT&T Inc.
13.13. Cognizant Technology Solutions Corp.
13.14. Capgemini
13.15. iTechArt Group
13.16. Peeklogic, LLC
13.17. Bluewolf
13.18. Avenga
13.19. Vertiba
13.20. Other Prominent Players
14. Key Strategic Recommendations

List of Figures

Figure 1: Salesforce Service Market Segmentation

Figure 2: Salesforce Service Market Value Chain Analysis,

Figure 3: Company Market Share Analysis, 2020

Figure 4: Salesforce Service Market Size, By Value (USD Billion), 2017-2027

Figure 5: Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027

Figure 6: Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027

Figure 7: Salesforce Service Market Share (%), By Application, By Value, 2017-2027

Figure 8: Salesforce Service Market Share (%), By End-User, By Value, 2017-2027

Figure 9: Salesforce Service Market Share (%), By Region, By Value, 2017-2027

Figure 10: North America Salesforce Service Market Size, By Value (USD Billion), 2017-2027

Figure 11: North America Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027

Figure 12: North America Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027

Figure 13: North America Salesforce Service Market Share (%), By Application, By Value, 2017-2027

Figure 14: North America Salesforce Service Market Share (%), By End-User, By Value, 2017-2027

Figure 15: North America Salesforce Service Market Share (%), By Country, By Value, 2017-2027

Figure 16: Europe Salesforce Service Market Size, By Value (USD Billion), 2017-2027

Figure 17: Europe Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027

Figure 18: Europe Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027

Figure 19: Europe Salesforce Service Market Share (%), By Application, By Value, 2017-2027

Figure 20: Europe Salesforce Service Market Share (%), by End-User, By Value, 2017-2027

Figure 21: Europe Salesforce Service Market Share (%), By Country, By Value, 2017-2027

Figure 22: Asia-Pacific Salesforce Service Market Size, By Value (USD Billion), 2017-2027

Figure 23: Asia-Pacific Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027

Figure 24: Asia-Pacific Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027

Figure 25: Asia-Pacific Salesforce Service Market Share (%), By Application, By Value, 2017-2027

Figure 26: Asia-Pacific Salesforce Service Market Share (%), By End-User, By Value, 2017-2027

Figure 27: Asia-Pacific Salesforce Service Market Share (%), By Country, By Value, 2017-2027

Figure 28: Latin America Salesforce Service Market Size, By Value (USD Billion), 2017-2027

Figure 29: Latin America Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027

Figure 30: Latin America Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027

Figure 31: Latin America Salesforce Service Market Share (%), By Application, By Value, 2017-2027

Figure 32: Latin America Salesforce Service Market Share (%), By End-User, By Value, 2017-2027

Figure 33: Latin America Salesforce Service Market Share (%), By Country, By Value, 2017-2027

Figure 34: Middle East & Africa Salesforce Service Market Size, By Value (USD Billion), 2017-2027

Figure 35: Middle East & Africa Salesforce Service Market Share (%), By Service Type, By Value, 2017-2027

Figure 36: Middle East & Africa Salesforce Service Market Share (%), By Deployment Model, By Value, 2017-2027

Figure 37: Middle East & Africa Salesforce Service Market Share (%), By Application, By Value, 2017-2027

Figure 38: Middle East & Africa Salesforce Service Market Share (%), By End-User, By Value, 2017-2027

Figure 39: Middle East & Africa Salesforce Service Market Share (%), By Region, By Value, 2017-2027

List of Tables

Table 1: Salesforce Service Market Size, By Service Type, By Value, 2017-2027

Table 2: Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027

Table 3: Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027

Table 4: Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027

Table 5: Salesforce Service Market Size, By Region, By Value (USD Billion), 2017-2027

Table 6: North America Salesforce Service Market Size, By Service Type, By Value (USD Billion), 2017-2027

Table 7: North America Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027

Table 8: North America Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027

Table 9: North America Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027,

Table 10: Europe Salesforce Service Market Size, By Service Type, By Value (USD Billion), 2017-2027

Table 11: Europe Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027

Table 12: Europe Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027

Table 13: Europe Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027

Table 14: the Asia-Pacific Salesforce Service Market Size, By Service Type, By Value (USD Billion), 2017-2027

Table 15: the Asia-Pacific Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027

Table 16: the Asia-Pacific Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027

Table 17: the Asia-Pacific Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027

Table 18: Latin America Salesforce Service Market Size, By Service Type, By Value (USD Billion), 2017-2027

Table 19: Latin America Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027

Table 20: Latin America Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027

Table 21: Latin America Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027

Table 22: The Middle-East & Africa Salesforce Service Market Size, By Service Type, By Value (USD Billion), 2017-2027

Table 23: The Middle-East & Africa Salesforce Service Market Size, By Deployment Model, By Value (USD Billion), 2017-2027

Table 24: The Middle-East & Africa Salesforce Service Market Size, By Application, By Value (USD Billion), 2017-2027

Table 25: The Middle-East & Africa Salesforce Service Market Size, By End-User, By Value (USD Billion), 2017-2027

Table 26: SAP SE Financial Analysis
Table 27: SAP SE Business Overview
Table 28: Oracle Corporation Financial Analysis
Table 29: Oracle Corporation Business Overview
Table 30: Microsoft Corporation Financial Analysis
Table 31: Microsoft Corporation Business Overview
Table 32: Salesforce.com Inc. Financial Analysis
Table 33: Salesforce.com Inc. Business Overview
Table 34: Adobe Inc. Financial Analysis
Table 35: Adobe Inc. Business Overview
Table 36: DXC Technology Financial Analysis
Table 37: DXC Technology Business Overview
Table 38: Accenture PLC Financial Analysis
Table 39: Accenture PLC Business Overview
Table 40: IBM Corporation Financial Analysis
Table 41: IBM Corporation Business Overview
Table 42: Pegasystems Inc. Financial Analysis
Table 43: Pegasystems Inc. Business Overview
Table 44: Verint Systems Inc. Financial Analysis
Table 45: Verint Systems Inc. Business Overview
Table 46: Tata Consultancy Services Limited Financial Analysis
Table 47: Tata Consultancy Services Limited Financial Analysis
Table 48: AT&T Inc. Financial Analysis
Table 49: AT&T Inc. Business Overview
Table 50: Cognizant Technology Solutions Corp. Financial Analysis
Table 51: Cognizant Technology Solutions Corp. Business Overview
Table 52: Capgemini Financial Analysis
Table 53: Capgemini Business Overview
Table 54: iTechArt Group Financial Analysis
Table 55: iTechArt Group Business Overview
Table 56: Peeklogic, LLC Financial Analysis
Table 57: Peeklogic, LLC Business Overview
Table 58: Bluewolf Financial Analysis
Table 59: Bluewolf Business Overview
Table 60: Avenga Financial Analysis
Table 61: Avenga Business Overview
Table 62: Vertiba Financial Analysis
Table 63: Vertiba Business Overview