ITSM（ITサービスマネジメント）市場規模、シェア、業界分析および予測、2024-2032年

Growth Factors of ITSM Market

The ITSM market size was valued at USD 10.57 billion in 2023, and the market is now projected to grow from USD 12 billion in 2024 to USD 37.75 billion by 2032, exhibiting a CAGR of 15.4% during the forecast period of 2024-2032.

ITSM市場規模は2023年に105億7,000万米ドルと評価され、現在市場は2024年の120億米ドルから2032年までに377億5,000万米ドルに成長すると予測されており、2024年から2032年の予測期間中に15.4%のCAGRを示します。

The COVID-19 pandemic surely impacted the market, as distant work became the custom during the pandemic. The surged demand for IT service solutions allow remote support, partnership, and service delivery. Establishments had to rapidly adapt their IT service management procedures to support distant teams and certify business stability.

Establishments universally are experiencing digital makeover to augment their agility, productivity, and competitiveness. IT service management plays a vital role in supporting these initiatives by providing the tools and procedures required to achieve and enhance IT services in position with business goals. IT service management benefits establishments efficiently to achieve this complexity by providing centralized control, automation, and reflectivity into IT infrastructure and services which upsurge the ITSM market growth.
Rising prominence on self-service capabilities within IT service solutions allows the users to resolve issues individually and decrease the liability on IT support teams. Additionally, establishments prioritize user-centric design and intuitive interfaces to increase the complete user experience. Self-service automation is measured an advantage for IT businesses.

Comprehensive Analysis of ITSM Market
The market can be segmented in several ways, depending on the focus of analysis such as by deployment, by enterprise type, by industry and by application. Based on deployment, the market is classified into on-premises and cloud. Based on enterprise type, the market is bifurcated into large enterprises and SMEs. Based on application, the market is distributed into configuration & change management, operations & performance management, incident management, problem management, and others (asset management). Based on industry, the market is considered into BFSI, IT & telecommunication, government & public sector, retail & consumer goods, healthcare, manufacturing, media & entertainment, and others (energy & utility and education).
North America region is dominating the ITSM market share due to a center for technological improvement, with numerous establishments leveraging progressive IT service management solutions to rationalize their IT operations, progress service delivery, and augment client satisfaction.

The key players are enthusiastically contributing in planned events that are targeted at maintaining durable market position and growing market share by merger, partnerships and others. These players include ServiceNow (U.S.), Salesforce, Inc. (U.S.), Freshworks Inc. (U.S.), Flexera Software, Inc. (U.S.), BMC Software, Inc. (U.S.), Open Text Corporation (Canada), IBM Corporation (U.S.), Ivanti (U.S.), Broadcom, Inc. (U.S.), Atlassian Pty Ltd. (Australia) these market players spending severely on research and development in order to arise with more new technology so that they can maintain and improve their existing market.

In February 2024, Flexera Software acquired Snow Software. This gaining is projected to let customers to make more value from technology investment and augment their IT team’s competence to aid their consumers.

Segmentation Table

ATTRIBUTE DETAILS
Study Period 2019-2032
Base Year 2023
Estimated Year 2024
Forecast Period 2024-2032
Historical Period 2019-2022
Growth Rate CAGR of 15.4% from 2024 to 2032
Unit Value (USD Billion)

Segmentation By Deployment
• On-premises
• Cloud

By Enterprise Type
• Large Enterprises
• SMEs

By Application
• Configuration & Change Management
• Operations & Performance Management
• Incident Management
• Problem Management
• Others (Asset Management)

By Industry
• BFSI
• IT & Telecommunication
• Government & Public Sector
• Retail & Consumer Goods
• Healthcare
• Manufacturing
• Media & Entertainment
• Others (Energy & Utility and Education)

By Region
• North America (By Deployment, Enterprise Type, Application, Industry, and Country)
o U.S. (Application)
o Canada (Application)
o Mexico (Application)

• South America (By Deployment, Enterprise Type, Application, Industry, and Country)
o Brazil (Application)
o Argentina (Application)
o Rest of South America

• Europe (By Deployment, Enterprise Type, Application, Industry, and Country)
o U.K. (Application)
o Germany (Application)
o France (Application)
o Italy (Application)
o Spain (Application)
o Russia (Application)
o Benelux (Application)
o Nordics (Application)
o Rest of Europe

• Middle East & Africa (By Deployment, Enterprise Type, Application, Industry, and Country)
o Turkey (Application)
o Israel (Application)
o GCC (Application)
o North Africa (Application)
o South Africa (Application)
o Rest of the Middle East & Africa

• Asia Pacific (By Deployment, Enterprise Type, Application, Industry, and Country)
o China (Application)
o India (Application)
o Japan (Application)
o South Korea (Application)
o ASEAN (Application)
o Oceania (Application)
o Rest of Asia Pacific

Table of Contents

1. Introduction
1.1. Definition, By Segment
1.2. Research Methodology/Approach
1.3. Data Sources
2. Executive Summary
3. Market Dynamics
3.1. Macro and Micro Economic Indicators
3.2. Drivers, Restraints, Opportunities and Trends
3.3. Impact of Generative AI
4. Competition Landscape
4.1. Business Strategies Adopted by Key Players
4.2. Consolidated SWOT Analysis of Key Players
4.3. Global ITSM Key Players Market Share/Ranking, 2023
5. Global ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
5.1. Key Findings
5.2. By Deployment (USD)
5.2.1. On-premises
5.2.2. Cloud
5.3. By Enterprise Type (USD)
5.3.1. Large Enterprises
5.3.2. SMEs
5.4. By Application (USD)
5.4.1. Configuration & Change Management
5.4.2. Operations & Performance Management
5.4.3. Incident Management
5.4.4. Problem Management
5.4.5. Others (Asset Management, etc.)
5.5. By Industry (USD)
5.5.1. BFSI
5.5.2. IT & Telecommunication
5.5.3. Government & Public Sector
5.5.4. Retail & Consumer Goods
5.5.5. Healthcare
5.5.6. Manufacturing
5.5.7. Media & Entertainment
5.5.8. Others (Energy & Utility, Education, etc.)
5.6. By Region (USD)
5.6.1. North America
5.6.2. South America
5.6.3. Europe
5.6.4. Middle East & Africa
5.6.5. Asia Pacific
6. North America ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
6.1. Key Findings
6.2. By Deployment (USD)
6.2.1. On-premises
6.2.2. Cloud
6.3. By Enterprise Type (USD)
6.3.1. Large Enterprises
6.3.2. SMEs
6.4. By Application (USD)
6.4.1. Configuration & Change Management
6.4.2. Operations & Performance Management
6.4.3. Incident Management
6.4.4. Problem Management
6.4.5. Others (Asset Management, etc.)
6.5. By Industry (USD)
6.5.1. BFSI
6.5.2. IT & Telecommunication
6.5.3. Government & Public Sector
6.5.4. Retail & Consumer Goods
6.5.5. Healthcare
6.5.6. Manufacturing
6.5.7. Media & Entertainment
6.5.8. Others (Energy & Utility, Education, etc.)
6.6. By Country (USD)
6.6.1. United States
6.6.1.1. By Application
6.6.2. Canada
6.6.2.1. By Application
6.6.3. Mexico
6.6.3.1. By Application
7. South America ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
7.1. Key Findings
7.2. By Deployment (USD)
7.2.1. On-premises
7.2.2. Cloud
7.3. By Enterprise Type (USD)
7.3.1. Large Enterprises
7.3.2. SMEs
7.4. By Application (USD)
7.4.1. Configuration & Change Management
7.4.2. Operations & Performance Management
7.4.3. Incident Management
7.4.4. Problem Management
7.4.5. Others (Asset Management, etc.)
7.5. By Industry (USD)
7.5.1. BFSI
7.5.2. IT & Telecommunication
7.5.3. Government & Public Sector
7.5.4. Retail & Consumer Goods
7.5.5. Healthcare
7.5.6. Manufacturing
7.5.7. Media & Entertainment
7.5.8. Others (Energy & Utility, Education, etc.)
7.6. By Country (USD)
7.6.1. Brazil
7.6.1.1. By Application
7.6.2. Argentina
7.6.2.1. By Application
7.6.3. Rest of South America
8. Europe ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
8.1. Key Findings
8.2. By Deployment (USD)
8.2.1. On-premises
8.2.2. Cloud
8.3. By Enterprise Type (USD)
8.3.1. Large Enterprises
8.3.2. SMEs
8.4. By Application (USD)
8.4.1. Configuration & Change Management
8.4.2. Operations & Performance Management
8.4.3. Incident Management
8.4.4. Problem Management
8.4.5. Others (Asset Management, etc.)
8.5. By Industry (USD)
8.5.1. BFSI
8.5.2. IT & Telecommunication
8.5.3. Government & Public Sector
8.5.4. Retail & Consumer Goods
8.5.5. Healthcare
8.5.6. Manufacturing
8.5.7. Media & Entertainment
8.5.8. Others (Energy & Utility, Education, etc.)
8.6. By Country (USD)
8.6.1. United Kingdom
8.6.1.1. By Application
8.6.2. Germany
8.6.2.1. By Application
8.6.3. France
8.6.3.1. By Application
8.6.4. Italy
8.6.4.1. By Application
8.6.5. Spain
8.6.5.1. By Application
8.6.6. Russia
8.6.6.1. By Application
8.6.7. Benelux
8.6.7.1. By Application
8.6.8. Nordics
8.6.8.1. By Application
8.6.9. Rest of Europe
9. Middle East & Africa ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
9.1. Key Findings
9.2. By Deployment (USD)
9.2.1. On-premises
9.2.2. Cloud
9.3. By Enterprise Type (USD)
9.3.1. Large Enterprises
9.3.2. SMEs
9.4. By Application (USD)
9.4.1. Configuration & Change Management
9.4.2. Operations & Performance Management
9.4.3. Incident Management
9.4.4. Problem Management
9.4.5. Others (Asset Management, etc.)
9.5. By Industry (USD)
9.5.1. BFSI
9.5.2. IT & Telecommunication
9.5.3. Government & Public Sector
9.5.4. Retail & Consumer Goods
9.5.5. Healthcare
9.5.6. Manufacturing
9.5.7. Media & Entertainment
9.5.8. Others (Energy & Utility, Education, etc.)
9.6. By Country (USD)
9.6.1. Turkey
9.6.1.1. By Application
9.6.2. Israel
9.6.2.1. By Application
9.6.3. GCC
9.6.3.1. By Application
9.6.4. North Africa
9.6.4.1. By Application
9.6.5. South Africa
9.6.5.1. By Application
9.6.6. Rest of MEA
10. Asia Pacific ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
10.1. Key Findings
10.2. By Deployment (USD)
10.2.1. On-premises
10.2.2. Cloud
10.3. By Enterprise Type (USD)
10.3.1. Large Enterprises
10.3.2. SMEs
10.4. By Application (USD)
10.4.1. Configuration & Change Management
10.4.2. Operations & Performance Management
10.4.3. Incident Management
10.4.4. Problem Management
10.4.5. Others (Asset Management, etc.)
10.5. By Industry (USD)
10.5.1. BFSI
10.5.2. IT & Telecommunication
10.5.3. Government & Public Sector
10.5.4. Retail & Consumer Goods
10.5.5. Healthcare
10.5.6. Manufacturing
10.5.7. Media & Entertainment
10.5.8. Others (Energy & Utility, Education, etc.)
10.6. By Country (USD)
10.6.1. China
10.6.1.1. By Application
10.6.2. India
10.6.2.1. By Application
10.6.3. Japan
10.6.3.1. By Application
10.6.4. South Korea
10.6.4.1. By Application
10.6.5. ASEAN
10.6.5.1. By Application
10.6.6. Oceania
10.6.6.1. By Application
10.6.7. Rest of Asia Pacific

11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
11.1. ServiceNow
11.1.1. Overview
11.1.1.1. Key Management
11.1.1.2. Headquarters
11.1.1.3. Offerings/Business Segments
11.1.2. Key Details (Key details are consolidated data and not product/service specific)
11.1.2.1. Employee Size
11.1.2.2. Past and Current Revenue
11.1.2.3. Geographical Share
11.1.2.4. Business Segment Share
11.1.2.5. Recent Developments
11.2. Salesforce, Inc.
11.2.1. Overview
11.2.1.1. Key Management
11.2.1.2. Headquarters
11.2.1.3. Offerings/Business Segments
11.2.2. Key Details (Key details are consolidated data and not product/service specific)
11.2.2.1. Employee Size
11.2.2.2. Past and Current Revenue
11.2.2.3. Geographical Share
11.2.2.4. Business Segment Share
11.2.2.5. Recent Developments
11.3. Freshworks Inc.
11.3.1. Overview
11.3.1.1. Key Management
11.3.1.2. Headquarters
11.3.1.3. Offerings/Business Segments
11.3.2. Key Details (Key details are consolidated data and not product/service specific)
11.3.2.1. Employee Size
11.3.2.2. Past and Current Revenue
11.3.2.3. Geographical Share
11.3.2.4. Business Segment Share
11.3.2.5. Recent Developments
11.4. Flexera Software, Inc.
11.4.1. Overview
11.4.1.1. Key Management
11.4.1.2. Headquarters
11.4.1.3. Offerings/Business Segments
11.4.2. Key Details (Key details are consolidated data and not product/service specific)
11.4.2.1. Employee Size
11.4.2.2. Past and Current Revenue
11.4.2.3. Geographical Share
11.4.2.4. Business Segment Share
11.4.2.5. Recent Developments
11.5. BMC Software, Inc.
11.5.1. Overview
11.5.1.1. Key Management
11.5.1.2. Headquarters
11.5.1.3. Offerings/Business Segments
11.5.2. Key Details (Key details are consolidated data and not product/service specific)
11.5.2.1. Employee Size
11.5.2.2. Past and Current Revenue
11.5.2.3. Geographical Share
11.5.2.4. Business Segment Share
11.5.2.5. Recent Developments
11.6. Open Text Corporation
11.6.1. Overview
11.6.1.1. Key Management
11.6.1.2. Headquarters
11.6.1.3. Offerings/Business Segments
11.6.2. Key Details (Key details are consolidated data and not product/service specific)
11.6.2.1. Employee Size
11.6.2.2. Past and Current Revenue
11.6.2.3. Geographical Share
11.6.2.4. Business Segment Share
11.6.2.5. Recent Developments
11.7. IBM Corporation
11.7.1. Overview
11.7.1.1. Key Management
11.7.1.2. Headquarters
11.7.1.3. Offerings/Business Segments
11.7.2. Key Details (Key details are consolidated data and not product/service specific)
11.7.2.1. Employee Size
11.7.2.2. Past and Current Revenue
11.7.2.3. Geographical Share
11.7.2.4. Business Segment Share
11.7.2.5. Recent Developments
11.8. Ivanti
11.8.1. Overview
11.8.1.1. Key Management
11.8.1.2. Headquarters
11.8.1.3. Offerings/Business Segments
11.8.2. Key Details (Key details are consolidated data and not product/service specific)
11.8.2.1. Employee Size
11.8.2.2. Past and Current Revenue
11.8.2.3. Geographical Share
11.8.2.4. Business Segment Share
11.8.2.5. Recent Developments
11.9. Broadcom, Inc.
11.9.1. Overview
11.9.1.1. Key Management
11.9.1.2. Headquarters
11.9.1.3. Offerings/Business Segments
11.9.2. Key Details (Key details are consolidated data and not product/service specific)
11.9.2.1. Employee Size
11.9.2.2. Past and Current Revenue
11.9.2.3. Geographical Share
11.9.2.4. Business Segment Share
11.9.2.5. Recent Developments
11.10. Atlassian Pty Ltd.
11.10.1. Overview
11.10.1.1. Key Management
11.10.1.2. Headquarters
11.10.1.3. Offerings/Business Segments
11.10.2. Key Details (Key details are consolidated data and not product/service specific)
11.10.2.1. Employee Size
11.10.2.2. Past and Current Revenue
11.10.2.3. Geographical Share
11.10.2.4. Business Segment Share
11.10.2.5. Recent Developments
12. Key Takeaways

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