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世界の対話型AI市場　2025-2029年

Global Conversational AI Market: 2025-2029

世界の対話型AI市場　2025-2029年

商品番号 : SMB-73146

出版社Juniper Research
出版年月2025年2月
価格タイプFull Research Suite
価格GBP 4,250
種別英文調査報告書
※※部分購入も可能です。価格表をご参照ください。

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世界の対話型AI市場　2025-2029年 12

Overview

Our latest Conversational AI research suite comprises a comprehensive analysis of the key factors driving this evolving market in 2025, with specific focus on technological advancements enabling greater automation of business communications; including generative AI and agentic AI. The report enables stakeholders, from conversational AI vendors and communication service providers, to understand where the key investment opportunities are for conversational AI next year.

Juniper Researchの最新の対話型AI研究レポートは、2025 年にこの進化する市場を推進する主な要因の包括的な分析で構成されており、ビジネスコミュニケーションのさらなる自動化を可能にする技術の進歩に特に焦点を当てています。生成AIとエージェントAIが含まれます。このレポートにより、会話型 AI ベンダーや通信サービスプロバイダーなどの関係者は、来年の対話型AIに対する主要な投資機会がどこにあるのかを理解できるようになります。

世界の対話型AI市場　2025-2029年
Global Conversational AI Market

The conversational AI market report includes several different options that can be purchased separately. This includes access to a market forecast of the enterprise adoption and future growth of the conversational AI market, and a detailed study highlighting the latest market trends and opportunities. It also includes a Competitor Leaderboard document containing an analysis of the major players in the conversational AI space. The coverage can also be purchased as a full research suite, containing all these elements and including a substantial discount.

The study will provide stakeholders with key information on how to succeed in the conversational AI market, particularly as the market moves at a rapid pace. With many vendors offering competing conversational AI services, the report provides insight into the tools vendors must offer to provide the highest value to enterprises. Its extensive coverage makes the conversational AI research suite an incredibly valuable resource for examining the future of this market.

この調査は、特に市場が急速に変化する中で、対話型AI市場で成功する方法に関する重要な情報を関係者に提供します。多くのベンダーが競合する対話型AIサービスを提供している中、このレポートは、企業に最高の価値を提供するためにベンダーが提供すべきツールについての洞察を提供します。対話型AIリサーチ スイートは、その広範な範囲をカバーしているため、この市場の将来を調査するための非常に貴重なリソースとなっています。

Key Features

  • Market Dynamics: Provides detailed insight into the future outlook of the conversational AI market; assessing key drivers to future market growth, including the impact that generative AI and agentic AI will have on the future of business communication automation. It addresses the key factors that will impact the growth of the conversational AI market this year, including the technological advancements driving adoption, the importance of cost predictability, and increased enterprise demand for conversational messaging use cases. The research also explores enterprise demand for conversational AI services across key industries, including banking and finance, retail, healthcare, and transport. Moreover, it includes a Country Readiness Index which assesses the market opportunities across 61 countries, identifying countries which must be of focus for conversational AI vendors this year.
  • Key Takeaways & Strategic Recommendations: In-depth analysis of key development opportunities, industry trends and findings within the conversational AI market; accompanied by key strategic recommendations for stakeholders.
  • Benchmark Industry Forecasts: This provides market size and forecasts for conversational AI, including 5-year forecasts for total number of enterprises implementing conversational AI, and total revenue from conversational AI. It also forecasts the total number of chatbot users and accesses by chatbot type, including web-based, app-based, over-the-top (OTT)-based, and rich communications services (RCS)-based chatbots, as well as voicebots. It also looks at conversational commerce revenue across each chatbot type.
  • Juniper Research Competitor Leaderboard: Key industry player capability and capacity assessment for 22 conversational AI vendors, via the Juniper Research Competitor Leaderboard.

Research Deliverables

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Market Data & Forecasting Report

The market-leading research suite for the Conversational AI market includes access to the full set of market forecast data of 68 tables and over 31,000 datapoints. Metrics in the research suite include:

  • Total Number of Chatbot Users and Accesses, split into:
    • Web-based
    • App-based
    • OTT-based
    • RCS-based
    • Voicebots
  • Total Spend on Conversational Commerce
  • Total Number of Businesses Implementing Conversational AI
  • Total Revenue from Conversational AI

Juniper Research Interactive Forecast Excel contains the following functionality:

  • Statistics Analysis: Users benefit from the ability to search for specific metrics, displayed for all regions and countries across the data period. Graphs are easily modified and can be exported to the clipboard.
  • Country Data Tool: This tool lets users look at metrics for all key regions and countries in the forecast period. Users can refine the metrics displayed via a search bar.
  • Country Comparison Tool: Users can select countries and compare each of them for specific countries. The ability to export graphs is included in this tool.
  • What-if Analysis: Here, users can compare forecast metrics against their own assumptions, via five interactive scenarios.

Market Trends & Strategies Report

This market study examines the Conversational AI landscape in detail; assessing the impact of technological advancements with large language models and agentic AI frameworks. The report delivers an in-depth analysis of the strategic opportunities for vendors; addressing key technological advancements, industry demand, and considerations for navigating the regulatory landscape surrounding AI.

It also evaluates country level opportunities for conversational AI growth via Juniper Research’s Country Readiness Index; identifying the key markets that conversational AI vendors should focus on next year.

Competitor Leaderboard Report

This Conversational AI market study includes a Competitor Leaderboard report, which provides detailed evaluation and market positioning of 22 conversational AI vendors. The vendors are positioned as established leaders, leading challengers, or disruptors and challengers based on product and capability assessments.
Juniper Research Competitor Leaderboard for Conversational AI, includes the following key players:

  • AWS
  • Cisco Webex
  • CM.com
  • Cognigy
  • Genesys
  • Google Cloud
  • Gupshup
  • IBM
  • Infobip
  • IntelePeer
  • Kore.ai
  • LivePerson
  • Microsoft Azure
  • Route Mobile
  • Sinch
  • Soprano Design
  • Sprinklr
  • Tata Communications
  • Unifonic
  • Vonage
  • Yellow.ai
  • Zendesk

This document is centred around the Juniper Research Competitor Leaderboard; a vendor positioning tool that provides an at-a-glance view of the competitive landscape in a market, backed by a robust methodology.

レポート構成＆価格表

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プレスリリース

Conversational AI to Generate $57 Billion of Revenue Globally Over Next Three Years

Hampshire UK – 18th February 2025: A new study from Juniper Research, the foremost experts in telecommunications markets, has forecast that global revenue from conversational AI services will grow from $14.6 billion in 2025 to more than $23 billion by 2027. It predicts that this revenue, which originates from enterprise spend on conversational AI platforms, will be driven by the benefits of implementing agentic AI to services.

英国ハンプシャー – 2025 年 2 月 18 日: 電気通信市場の第一人者であるジュニパー リサーチの新しい調査では、対話型AIサービスからの世界収益が 2025 年の 146 億ドルから 2027 年までに 230 億ドル以上に増加すると予測しています。対話型AIプラットフォームへの企業支出から生じるこの収益は、エージェント型 AI をサービスに実装するメリットによってもたらされると予測しています。

Agentic AI is a subset of AI which enables solutions to act independently to attain a preset objective, whilst learning from previous interactions. Specifically, agentic AI enables enterprises to automate tasks, such as service enquiries and appointment scheduling, over conversational channels; reducing reliance on human agent intervention.

Agentic AI（エージェンティックAI）は、以前のインタラクションから学習しながら、事前に設定された目的を達成するためにソリューションが独立して動作できるようにする AI のサブセットです。具体的には、エージェント AI により、企業はサービスの問い合わせや予約のスケジュール設定などのタスクを会話チャネル経由で自動化できます。人間のエージェント介入への依存を軽減します。

Integration of Agentic AI Frameworks to Unlock Revenue

The report urges conversational AI vendors to integrate agentic AI into their communications technology stack; creating enterprise solutions that automate customer interactions across messaging channels. However, to allow agentic AI to manage these interactions across the complete customer journey, integration with business support systems where customer data is stored is essential. Although the study firmly warned that the level of autonomy given to agentic AI must be carefully considered, with human oversight of actions a necessity during early-stage implementations.

Research Author Molly Gatford commented: “Conversational AI vendors must carefully moderate the outputs of agentic AI models during early-stage implementations. Issues around liability arising from hallucinations or erroneous communications must be avoided before enterprises’ trust in agentic AI can be established. This will best position conversational AI vendors to capitalise on this substantial revenue growth over the next three years.”

About the Research Suite

The new research suite offers the most comprehensive assessment of the conversational AI market to date, including market analysis and in-depth forecasts for 61 countries. The dataset contains more than 31,000 market statistics within a five-year period. It includes a ‘Competitor Leaderboard’ plus an examination of current and future market opportunities.

Juniper Research has, for two decades, provided market intelligence and advisory services to the global telecommunications sector, and is retained by many of the world’s leading network operators and communications platforms.

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