マネージドサービス市場 – 2029年までの世界予測

Report Overview

The global managed services market will grow from USD 365.33 billion in 2024 to USD 511.03  billion by 2029 at a compounded annual growth rate (CAGR) of 6.9% during the forecast period.

世界のマネージドサービス市場は、予測期間中に 6.9% の年間複利成長率 (CAGR) で、2024 年の 3,653 億 3,000 万米ドルから 2029 年までに 5,110 億 3,000 万米ドルに成長すると予想されます。

Managed services are transforming how organizations in healthcare, banking, manufacturing, and telecommunications handle their IT needs. For example, hospitals use managed IT services to enhance patient care by simplifying their processes and ensuring data security through continuous monitoring. These services cover a wide range of IT tasks, including regular tracking, maintenance of systems, management of security, and technical support.  An increasing number of organizations are turning to managed services to save money, increase productivity, and improve IT performance by outsourcing IT functions to skilled providers who provide 24/7 assistance, proactive monitoring, and customizable services tailored to fulfill their specific needs.

By managed security services, the managed detection & response segment holds the highest CAGR during the forecast period.

Managed Detection & Response (MDR) is a comprehensive cybersecurity services that combines advanced technology with human expertise to monitor and respond to threats in real-time. MDR provides continuous surveillance of an organization’s network, endpoints, and cloud environments, ensuring swift threat identification and mitigation. By outsourcing these tasks to an MDR provider, enterprises can maintain strong protection without investing more staff members.

For example, First State Community Bank implemented MDR services to improve its security infrastructure. By integrating MDR, the bank was able to better use its Cisco products, resulting in a more integrated security posture.  This approach improved threat detection and response times, giving the bank a more proactive security posture while ensuring the safety of its customers’ data by outsourcing its managed security services to an expert provider.

The IT infrastructure & data center services segment holds the largest market share during the forecast period based on service type.

Managed IT infrastructure & data center services provided by third-party MSPs cover critical operations like server management, network monitoring, storage, and data center operations. By delegating these responsibilities to specialized providers, companies can concentrate on their primary business activities, knowing their IT systems are secure, adaptable, and well-maintained. MSPs handle essential operations such as cooling, power management, physical security, and adherence to industry standards. They also use strong safety protocols to guard against cyber attacks and illegal access, using advanced encryption, authentication utilizing multiple factors, and real-time threat detection.

For example, OnX supported a client in combining two data centers and virtualizing 175 physical servers into a lesser number than 40 Cisco UCS blade servers. This consolidation, backed by Cisco, EMC, and VMware, reduced the client approximately USD 1 million in operational expenses while increasing management efficiency. OnX offered additional managed services such as network monitoring, data backup, and troubleshooting, enabling the client to improve performance while concentrating on core company activities.

As businesses grow or their needs evolve, MSPs adapt the IT infrastructure and data center to meet new demands. By partnering with experienced MSPs, organizations benefit from professional management, enhanced security, and compliance, allowing them to concentrate on business growth and innovation.

Based on the managed mobility services, the mobile device management segment holds the second highest CAGR during the forecast period.

Mobile Device Management (MDM), a crucial component in managed mobility services which enables businesses in  managing and protecting mobile devices in the workplace. MDM services assures that enterprises configure, monitor, set up and manage devices such as smartphones, tablets, and laptops. By employing MDM, companies set security policies which restrict access to sensitive information based on user responsibilities and device compliance. MDM services include remote device management, allowing organizations to rapidly lock or delete lost or stolen devices. In addition, MDM assists in verifying that only authorized applications are deployed, reducing the possibility of malwar. These measures help to prevent unauthorized access and decrease the potential of data breaches, which leads to a safer work environment.

Condé Nast, a leading media organization, had significant issues controlling the mobile devices used by its field personnel, who reported maintenance concerns in many locations. At first, the company gave unmanaged Android cellphones which raised concerns over improper use and a lack of supervision. Understanding the requirement for an MDM solution, Security Manager Samuel Jimenez devised a plan to ensure that devices were only utilized for work-related duties simultaneously improving management efficiency.

After looking into several MDM systems, Jimenez decided to go with Hexnode for its user-friendly interface and powerful features, mainly the kiosk mode, which gave better control over accessible apps. Hexnode assisted Condé Nast in remotely monitoring devices, ensuring compliance with security requirements and facilitating the deployment of important applications.This change increased productivity while also offering assurance of data security.

Breakdown of primaries

We interviewed Chief Executive Officers (CEOs), directors of innovation and technology, system integrators, and executives from several significant managed services market companies.

• By Company: Tier I: 40%, Tier II: 25%, and Tier III: 35%
• By Designation: C-Level Executives: 25%, Director Level: 37%, and Others: 38%
• By Region: North America: 42%, Europe: 24%,  Asia Pacific: 18%, Rest of World: 16%

Some of the significant managed services market vendors are IBM (US), Accenture (Ireland), Microsoft (US), Cisco (US), Fujitsu (Japan), TCS (India), Google (US), DXC Technology (US), Infosys (India), and Capgemini (France).

Research coverage:

In the market report, we covered the managed services market across segments. We estimated the market size and growth potential for many segments based on service type, managed security services, managed network services, managed IT infrastructure & data center services, managed communication & collaboration services, managed mobility service, managed information services,  deployment type, organization size, verticals,  and region. It contains a thorough competition analysis of the major market participants, information about their businesses, essential observations about their product and service offerings, current trends, and critical market strategies.

Reasons to buy this report:

With information on the most accurate revenue estimates for the whole managed services industry and its subsegments, the research will benefit market leaders and recent newcomers. Stakeholders will benefit from this report’s increased understanding of the competitive environment, which will help them better position their companies and develop go-to-market strategies. The research offers information on the main market drivers, constraints, opportunities, and challenges, as well as aids players in understanding the pulse of the industry.

The report provides insights on the following pointers:

Analysis of key drivers (ensures uninterrupted business operations which is crucial for maintaining competitiveness and meeting customer expectations), restraints (companies with legacy processes or deeply embedded in-house IT teams resist change due to fear of losing control or altering well-established workflows), opportunities (organizations often do not have in-house expertise to navigate complicated regulatory environments, requiring them to hire MSPs who specialize in compliance management), and challenges (integrating cloud solutions with legacy systems cause disruptions and increased costs, making some businesses reluctant to adopt cloud-based managed services).

• Product Development/Innovation: Comprehensive analysis of emerging technologies, R&D initiatives, and new service and product introductions in the managed services industry.
• Market Development: In-depth details regarding profitable markets: the paper examines the global managed services industry.
• Market Diversification: Comprehensive details regarding recent advancements, investments, unexplored regions, new goods and services, and the managed services industry.
• Competitive Assessment: Thorough analysis of the market shares, expansion plans, and service portfolios of the top competitors in the managed services industry, such as IBM (US), Accenture (Ireland), Microsoft (US), Cisco (US), Fujitsu (Japan).

Table of Contents

1               INTRODUCTION              39

1.1           STUDY OBJECTIVES       39

1.2           MARKET DEFINITION   39

1.3           MARKET SCOPE                39

1.3.1        MARKETS COVERED & REGIONAL SCOPE             40

1.3.2        INCLUSIONS AND EXCLUSIONS 41

1.3.3        YEARS CONSIDERED      42

1.4           CURRENCY CONSIDERED            42

1.5           STAKEHOLDERS               43

1.6           SUMMARY OF CHANGES               44

2               RESEARCH METHODOLOGY       45

2.1           RESEARCH APPROACH  45

2.1.1        SECONDARY DATA          47

2.1.2        PRIMARY DATA 47

2.1.2.1    Breakup of primary profiles                48

2.1.2.2    Key industry insights           48

2.2           MARKET BREAKUP AND DATA TRIANGULATION                 49

2.3           MARKET SIZE ESTIMATION         50

2.4           MARKET FORECAST       54

2.5           RESEARCH ASSUMPTIONS           55

2.6           STUDY LIMITATIONS    57

3               EXECUTIVE SUMMARY  58

4               PREMIUM INSIGHTS       62

4.1           OVERVIEW OF MANAGED SERVICES MARKET     62

4.2           MANAGED SERVICES MARKET, BY SERVICE TYPE                 63

4.3           MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE                 63

4.4           MANAGED SERVICES MARKET, BY ORGANIZATION SIZE                 64

4.5           MANAGED SERVICES MARKET, BY VERTICAL      64

4.6           MANAGED SERVICES MARKET: REGIONAL SCENARIO                 65

5               MARKET OVERVIEW AND INDUSTRY TRENDS    66

5.1           INTRODUCTION              66

5.2           MARKET DYNAMICS       66

5.2.1        DRIVERS               67

5.2.1.1    Increasing need to minimize downtime and enhance business continuity               67

5.2.1.2    Growing emphasis on security and privacy      67

5.2.1.3    Surging demand for continuous technical support          67

5.2.1.4    Rising need for cost-efficient IT services          68

5.2.2        RESTRAINTS      68

5.2.2.1    Paucity of skilled IT professionals     68

5.2.2.2    Internal bureaucracy and slow decision-making              69

5.2.3        OPPORTUNITIES              69

5.2.3.1    Emphasis on meeting stringent regulations and compliance                 69

5.2.3.2    Surge in adoption of multicloud services          69

5.2.3.3    Increasing need for achieving sustainability and efficiency goals                 70

5.2.4        CHALLENGES    70

5.2.4.1    Transition to cloud-based services    70

5.2.4.2    Integration and maintenance issues  70

5.3           CASE STUDY ANALYSIS 71

5.3.1        DXC HELPED O-I GLASS CREATE MODERN TECHNOLOGY EXPERIENCE FOR EMPLOYEES   71

5.3.2        WAFD BANK’S PARTNERSHIP WITH AWS ASSISTED IN SPEEDING UP CLOUD TRANSITION PROCESS    71

5.3.3        DNB UNLOCKED NEW BUSINESS OUTCOMES AND ENHANCED SERVICE QUALITY BY ADOPTING ERICSSON OPERATIONS ENGINE   72

5.3.4        CASE STUDY 4: PROSTRATUS’ PARTNERSHIP WITH LUMEN FACILITATED EFFICIENT INTERCONNECTIVITY AND MANAGEMENT 73

5.3.5        RACKSPACE TECHNOLOGY HELPED ZACHRY CORPORATION ENHANCE IT AGILITY AND CONCENTRATE ON STRATEGIC PROJECTS  73

5.4           ECOSYSTEM ANALYSIS  74

5.5           SUPPLY CHAIN ANALYSIS             76

5.6           PRICING ANALYSIS          78

5.6.1        INDICATIVE PRICING TREND OF KEY PLAYERS, BY SERVICE TYPE   78

5.6.2        AVERAGE SELLING PRICE TREND OF MAJOR PLAYERS, BY REGION         79

5.7           PATENT ANALYSIS          80

5.8           TECHNOLOGY ANALYSIS             83

5.8.1        KEY TECHNOLOGIES     83

5.8.1.1    AI & ML 83

5.8.1.2    Cloud computing  84

5.8.1.3    Big data & analytics              84

5.8.2        COMPLEMENTARY TECHNOLOGIES       85

5.8.2.1    5G technology       85

5.8.2.2    Cybersecurity        85

5.8.2.3    Virtualization        85

5.8.3        ADJACENT TECHNOLOGIES       86

5.8.3.1    Blockchain             86

5.8.3.2    IoT          86

5.8.3.3    Edge computing   87

5.9           REGULATORY LANDSCAPE         87

5.9.1        REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS             87

5.9.2        REGULATIONS, BY REGION         89

5.9.2.1    North America      89

5.9.2.2    Europe   90

5.9.2.3    Asia Pacific            91

5.9.2.4    Middle East & South Africa                 91

5.9.2.5    Latin America       92

5.9.3        REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS      92

5.9.3.1    General Data Protection Regulation 92

5.9.3.2    SEC Rule 17a-4     92

5.9.3.3    ISO/IEC 27001     92

5.9.3.4    System and Organization Controls 2 Type II Compliance                 92

5.9.3.5    Financial Industry Regulatory Authority           93

5.9.3.6    Freedom of Information Act               93

5.9.3.7    Health Insurance Portability and Accountability Act     93

5.10         PORTER’S FIVE FORCES ANALYSIS           93

5.10.1      THREAT OF NEW ENTRANTS      94

5.10.2      THREAT OF SUBSTITUTES          94

5.10.3      BARGAINING POWER OF SUPPLIERS       95

5.10.4      BARGAINING POWER OF BUYERS             95

5.10.5      INTENSITY OF COMPETITIVE RIVALRY 95

5.11         KEY CONFERENCES AND EVENTS, 2024–2025        95

5.12         TRENDS/DISRUPTIONS IMPACTING BUYERS      96

5.13         KEY STAKEHOLDERS IN BUYING PROCESS           97

5.14         BUYING CRITERIA           98

5.15         BUSINESS MODEL ANALYSIS      99

5.15.1      PRICING MODEL              99

5.15.2      TIERED SERVICES MODEL            99

5.15.3      CO-MANAGED IT SERVICES MODEL        100

5.16         INVESTMENT AND FUNDING SCENARIO               100

5.17         FUTURE OF MANAGED SERVICES MARKET          101

5.18         IMPACT OF AI/GEN AI ON MANAGED SERVICES MARKET                 102

5.18.1      INDUSTRY TRENDS: USE CASES 103

5.18.1.1  Rackspace Technology optimized Humen.Ai’s infrastructure through containerization and AWS management            103

5.18.2      TOP CLIENTS ADAPTING TO GEN AI      104

5.18.2.1  IBM        104

5.18.2.2  Ericsson 104

6               MANAGED SERVICES MARKET, BY SERVICE TYPE                 105

6.1           INTRODUCTION              106

6.1.1        SERVICE TYPE: MANAGED SERVICES MARKET DRIVERS                 106

6.2           MANAGED SECURITY SERVICES                108

6.2.1        INCREASING DEMAND FOR IDENTIFICATION OF POTENTIAL CYBER THREATS AND ANOMALIES TO FUEL DEMAND FOR MANAGED SECURITY SERVICES  108

6.3           MANAGED NETWORK SERVICES               109

6.3.1        DETAILED INSIGHTS AND ANALYTICS ON NETWORK PERFORMANCE, USAGE, AND TRENDS TO IMPROVE DECISION-MAKING               109

6.4           MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES             110

6.4.1        SPIKE IN DEMAND FOR SAFEGUARDING IT INFRASTRUCTURE FROM UNAUTHORIZED ACCESS TO FUEL MARKET GROWTH          110

6.5           MANAGED COMMUNICATION & COLLABORATION SERVICES             112

6.5.1        SURGING DEMAND FOR STREAMLINING AND OPTIMIZATION OF COMMUNICATION AND COLLABORATION PLATFORMS TO DRIVE MARKET               112

6.6           MANAGED MOBILITY SERVICES                113

6.6.1        INCREASING NEED FOR ENSURING DATA CONFIDENTIALITY AND PREVENTION OF DATA LEAKAGE TO ACCELERATE MARKET GROWTH              113

6.7           MANAGED INFORMATION SERVICES      114

6.7.1        INCREASING FOCUS ON ORGANIZING, STORING, SECURING, AND OPTIMIZING FLOW OF INFORMATION WITHIN ORGANIZATION TO PROPEL MARKET GROWTH               114

7               MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE               116

7.1           INTRODUCTION              117

7.1.1        MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET DRIVERS            117

7.2           MANAGED IDENTITY & ACCESS MANAGEMENT                 119

7.2.1        SURGING NEED FOR MAINTAINING UP-TO-DATE AND SECURE ACCESS CONTROL ENVIRONMENT TO DRIVE MARKET                 119

7.3           MANAGED FIREWALL    120

7.3.1        RISING FOCUS ON PROVIDING GRANULAR SECURITY TO FOSTER MARKET GROWTH 120

7.4           MANAGED RISK & COMPLIANCE MANAGEMENT                 121

7.4.1        SURGING NEED FOR MAINTAINING STABILITY AND INTEGRITY IN EVOLVING BUSINESS SCENARIO TO BOLSTER MARKET GROWTH          121

7.5           MANAGED VULNERABILITY MANAGEMENT       122

7.5.1        RISING NEED FOR PRIORITIZATION THREATS AND MINIMIZATION OF THREAT LANDSCAPE TO BOOST MARKET                 122

7.6           MANAGED DETECTION & RESPONSE     123

7.6.1        GROWING FOCUS ON RAPID IDENTIFICATION AND MITIGATION OF POTENTIAL THREATS TO BOOST MARKET                 123

7.7           MANAGED SIEM & LOG MANAGEMENT 124

7.7.1        BEHAVIORAL ANALYSIS TO IDENTIFY ANOMALIES AND DEVIATIONS FROM REGULAR NETWORK ACTIVITY        124

7.8           OTHER MANAGED SECURITY SERVICES                125

8               MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE               127

8.1           INTRODUCTION              128

8.1.1        MANAGED NETWORK SERVICES: MANAGED SERVICES MARKET DRIVERS            128

8.2           MANAGED LAN 130

8.2.1        RISING NEED FOR BOOSTING PRODUCTIVITY BY MINIMIZING DOWNTIME TO AID MARKET GROWTH      130

8.3           MANAGED WI-FI               131

8.3.1        SURGING DEMAND FOR SECURE AND RELIABLE WI-FI CONNECTIVITY TO BOOST MARKET      131

8.4           MANAGED IP/VPN           132

8.4.1        RISING NEED FOR ENSURING CONFIDENTIALITY, INTEGRITY, AND SECURITY OF DATA TRANSMITTED ACROSS PUBLIC NETWORKS TO FUEL MARKET GROWTH              132

8.5           MANAGED WAN                133

8.5.1        MANAGED WAN SERVICES TO MAXIMIZE NETWORK PERFORMANCE, ENSURE DATA PRIVACY, AND ENABLE SEAMLESS CONNECTIVITY          133

8.6           NETWORK MONITORING             134

8.6.1        INCREASING NEED FOR ENSURING OPTIMAL PERFORMANCE AND DETECTING POTENTIAL ISSUES TO BOOST MARKET GROWTH           134

8.7           MANAGED NETWORK FUNCTION VIRTUALIZATION                 135

8.7.1        COMBINATION OF VIRTUALIZATION TECHNOLOGY WITH EXPERT MANAGEMENT AND SUPPORT TO BOLSTER MARKET GROWTH          135

8.8           MANAGED NETWORK SECURITY              136

8.8.1        NEED TO IDENTIFY AND BLOCK SUSPICIOUS NETWORK ACTIVITIES AND ENSURE SECURE IMPLEMENTATION OF VPNS TO DRIVE MARKET         136

9               MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE     138

9.1           INTRODUCTION              139

9.1.1        MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES: MANAGED SERVICES MARKET DRIVERS          139

9.2           STORAGE & DATABASE MANAGEMENT 140

9.2.1        INCREASING DEMAND FOR DATA ACCESSIBILITY, SECURITY, AND EFFICIENT UTILIZATION TO FOSTER MARKET GROWTH             140

9.2.2        BACKUP & RECOVERY   141

9.2.3        CAPACITY PLANNING    141

9.2.4        PERFORMANCE MONITORING  141

9.3           SERVER MANAGEMENT 142

9.3.1        RISING NEED FOR MAINTAINING PERFORMANCE, AVAILABILITY, AND SECURITY OF SERVERS TO PROPEL MARKET GROWTH          142

9.3.2        SYSTEM PERFORMANCE MANAGEMENT               142

9.3.3        INSTALLING UPDATES 143

9.3.4        ACCOUNTS MANAGEMENT         143

9.4           CLOUD & DATA CENTER SERVICES         144

9.4.1        SPIKE IN DEMAND FOR SCALABLE AND RESILIENT DATA STORAGE, COMPUTING POWER, AND DISASTER RECOVERY SOLUTIONS TO BOOST MARKET      144

9.4.2        COLOCATION SERVICES               144

9.4.3        DATA CENTER MANAGEMENT  144

9.4.4        CLOUD MIGRATION       144

9.4.5        CLOUD HOSTING            145

9.5           OTHER MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES           146

10            MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICE              147

10.1         INTRODUCTION              148

10.1.1      MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET DRIVERS          148

10.2         MANAGED VOIP               149

10.2.1    FUNCTIONALITIES THAT ENHANCE COMMUNICATION, COLLABORATION, AND OVERALL BUSINESS EFFICIENCY TO BOOST MARKET               149

10.3         MANAGED UNIFIED COMMUNICATIONS AS A SERVICE                 150

10.3.1      CONSISTENT USER EXPERIENCE AND PROMOTION OF TEAMWORK TO BOOST MARKET              150

10.3.2      TELEPHONY      151

10.3.3      UNIFIED MESSAGING    151

10.3.4      VIDEO CONFERENCING                151

10.4         OTHER MANAGED COMMUNICATION & COLLABORATION SERVICES       152

11            MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE               154

11.1         INTRODUCTION              155

11.1.1      MANAGED MOBILITY SERVICES: MANAGED SERVICES MARKET DRIVERS            155

11.2         MOBILE DEVICE MANAGEMENT               156

11.2.1      SURGING NEED FOR ENSURING CORPORATE DATA PROTECTION TO FUEL MARKET GROWTH          156

11.2.2      DEVICE PROVISIONING 157

11.2.3      DEVICE CONFIGURATION           157

11.2.4      APPLICATION MANAGEMENT   157

11.2.5      SECURITY POLICY ENFORCEMENT          157

11.3         UNIFIED ENDPOINT MANAGEMENT       158

11.3.1      OPTIMIZATION OF PRODUCTIVITY AND REDUCTION OF OPERATIONAL COSTS TO BOLSTER MARKET GROWTH                 158

11.3.2      CROSS-PLATFORM MANAGEMENT          158

11.3.3      APPLICATION DEPLOYMENT    158

11.3.4      COMPLIANCE MONITORING      159

11.3.5      REPORTING & ANALYTICS           159

12            MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE               160

12.1         INTRODUCTION              161

12.1.1      MANAGED INFORMATION SERVICES: MANAGED SERVICES MARKET DRIVERS       161

12.2         BUSINESS PROCESS MANAGEMENT        162

12.2.1      INCREASING NEED FOR ENSURING INFORMATION FLOW EFFICIENCY TO DRIVE MARKET  162

12.3         MANAGED OSS/BSS        163

12.3.1      DATA-DRIVEN APPROACH TO ENABLE BETTER DECISION-MAKING AND STRATEGIC PLANNING              163

13            MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE                 165

13.1         INTRODUCTION              166

13.1.1      DEPLOYMENT TYPE: MANAGED SERVICES MARKET DRIVERS               166

13.2         ON-PREMISES   167

13.2.1      ENHANCEMENT OF OPERATIONAL EFFICIENCY AND COST CONTROL TO BOOST MARKET     167

13.3         CLOUD 168

13.3.1      COST-EFFECTIVENESS, EASY ACCESS, AND SCALABILITY TO BOOST ADOPTION OF CLOUD-BASED MANAGED SERVICES      168

14            MANAGED SERVICES MARKET, BY ORGANIZATION SIZE                 170

14.1         INTRODUCTION              171

14.1.1      ORGANIZATION SIZES: MANAGED SERVICES MARKET DRIVERS               171

14.2         LARGE ENTERPRISES     172

14.2.1      OPTIMIZATION OF COMPLEX IT ENVIRONMENTS TO SUPPORT MARKET GROWTH     172

14.3         SMES     173

14.3.1      ENHANCED OPERATIONAL EFFICIENCY, REDUCED IT OVERHEADS, AND IMPROVED SCALABILITY TO DRIVE MARKET                 173

15            MANAGED SERVICES MARKET, BY VERTICAL      175

15.1         INTRODUCTION              176

15.1.1      VERTICALS: MANAGED SERVICES MARKET DRIVERS                 176

15.2         BFSI       178

15.2.1      MANAGED SERVICES TO PROVIDE ROBUST DATA PROCESSING CAPABILITIES, ENHANCE SECURITY, AND ENABLE ADVANCED ANALYTICS                178

15.2.2      BFSI: USE CASES                178

15.2.2.1  IT infrastructure management           178

15.2.2.2  Managed security services  178

15.2.2.3  Cloud migration    179

15.3         RETAIL & CONSUMER GOODS   180

15.3.1      MANAGED SERVICES TO ENABLE REAL-TIME TRACKING AND ANALYSIS FOR GOODS INVENTORY MANAGEMENT 180

15.3.2      RETAIL & CONSUMER GOODS: USE CASES            180

15.3.2.1  Point of sale (POS) management      180

15.3.2.2  eCommerce platform management   180

15.3.2.3  Inventory management        180

15.4         GOVERNMENT & PUBLIC SECTOR            181

15.4.1      GROWING CONCERN ABOUT SECURITY BREACHES TO DRIVE DEMAND FOR MANAGED SERVICES          181

15.4.2      GOVERNMENT & PUBLIC SECTOR: USE CASES   182

15.4.2.1  Digital transformation services          182

15.4.2.2  Cloud hosting & data storage              182

15.4.2.3  Cybersecurity solutions       182

15.5         ENERGY & UTILITIES     183

15.5.1      MANAGED SERVICES TO REDUCE TECHNOLOGY RISKS, MINIMIZE COSTS, AND STREAMLINE BUSINESS PROCESSES                 183

15.5.2      ENERGY & UTILITIES: USE CASES              183

15.5.2.1  Smart grid management      183

15.5.2.2  SCADA systems monitoring               184

15.5.2.3  Energy data analytics           184

15.6         MANUFACTURING          185

15.6.1      MANAGED SERVICE VENDORS TO HELP MANUFACTURERS FOCUS ON CUSTOMER-CENTRIC MODEL BY CREATING MULTI-CHANNEL RELATIONSHIP     185

15.6.2      MANUFACTURING: USE CASES  185

15.6.2.1  Supply chain management  185

15.6.2.2  IoT-enabled asset management          185

15.6.2.3  IT infrastructure optimization            185

15.7         HEALTHCARE & LIFE SCIENCES 186

15.7.1      MANAGED SERVICES TO ENHANCE OPERATIONAL EFFICIENCY, PATIENT OUTCOMES, AND DATA SECURITY                 186

15.7.2      HEALTHCARE & LIFE SCIENCES: USE CASES         187

15.7.2.1  Electronic health records (EHR) management                187

15.7.2.2  Telemedicine services          187

15.7.2.3  Data security & compliance                187

15.8         MEDIA & ENTERTAINMENT        188

15.8.1      MANAGED SERVICES TO HELP MANAGE AND STORE GROWING DIGITAL DATA            188

15.8.2      MEDIA & ENTERTAINMENT: USE CASES                 189

15.8.2.1  Content delivery network management            189

15.8.2.2  Media asset management    189

15.8.2.3  Streaming platform support                189

15.9         TECHNOLOGY (IT & ITES)           190

15.9.1      MANAGED SERVICES TO CONTROL OPERATIONAL COSTS, REDUCE COMPLEXITY, IMPROVE EFFICIENCY, AND INCREASE INNOVATION RATES 190

15.9.2      IT & ITES: USE CASES      190

15.9.2.1  IT infrastructure management           190

15.9.2.2  Application management    190

15.9.2.3  Cybersecurity services         191

15.10       TELECOMMUNICATIONS             191

15.10.1   INCREASING INTERNET PENETRATION TO DRIVE DEMAND FOR MANAGED SERVICES        191

15.10.2   TELECOMMUNICATIONS: USE CASES     192

15.10.2.1                 Network management          192

15.10.2.2                 Unified Communications as a Service               192

15.10.2.3                 Customer experience management   192

15.11       OTHER VERTICALS         193

16            MANAGED SERVICES MARKET, BY REGION          195

16.1         INTRODUCTION              196

16.2         NORTH AMERICA             197

16.2.1      NORTH AMERICA: MARKET DRIVERS     198

16.2.2      NORTH AMERICA: MACROECONOMIC OUTLOOK                 198

16.2.3      US           207

16.2.3.1  Surging demand for security services to fuel market growth                 207

16.2.4      CANADA               209

16.2.4.1  Surging need for effective management of IT infrastructures to boost market          209

16.3         EUROPE               210

16.3.1      EUROPE: MARKET DRIVERS        210

16.3.2      EUROPE: MACROECONOMIC OUTLOOK               211

16.3.3      UK          218

16.3.3.1  Growing reliance on digital solutions to foster market expansion                 218

16.3.4      GERMANY           220

16.3.4.1  Financing schemes and government grants to fuel market growth                 220

16.3.5      FRANCE                221

16.3.5.1  Technological advancements and heightened focus on cybersecurity to aid market growth   221

16.3.6      ITALY    223

16.3.6.1  Strategic focus on developing innovative solutions and improving service offerings to drive market        223

16.3.7      REST OF EUROPE             224

16.4         ASIA PACIFIC     225

16.4.1      ASIA PACIFIC: MARKET DRIVERS               225

16.4.2      ASIA PACIFIC: MACROECONOMIC OUTLOOK     226

16.4.3      CHINA  234

16.4.3.1  Increasing importance of advanced cloud solutions and robust security practices to accelerate market growth                 234

16.4.4      INDIA    236

16.4.4.1  Government initiatives and partnerships to boost market                 236

16.4.5      JAPAN   237

16.4.5.1  Growing inclination toward digital transformation to drive market    237

16.4.6      REST OF ASIA PACIFIC   238

16.5         MIDDLE EAST & AFRICA                240

16.5.1      MIDDLE EAST & AFRICA: MARKET DRIVERS        240

16.5.2      MIDDLE EAST & AFRICA: MACROECONOMIC OUTLOOK                 241

16.5.3      GULF COOPERATION COUNCIL (GCC)  249

16.5.3.1  UAE        250

16.5.3.1.1                Growing focus on scalability, efficiency, and compliance to propel market growth      250

16.5.3.2  Saudi Arabia          251

16.5.3.2.1                Vision 2030 and rising need for cyber security measures to aid market growth            251

16.5.3.3  Rest of GCC countries         251

16.5.4      SOUTH AFRICA 252

16.5.4.1  Increasing technological developments to drive market 252

16.5.5      REST OF MIDDLE EAST & AFRICA             253

16.6         LATIN AMERICA                254

16.6.1      LATIN AMERICA: MARKET DRIVERS        254

16.6.2      LATIN AMERICA: MACROECONOMIC OUTLOOK                 255

16.6.3      BRAZIL 262

16.6.3.1  Increasing adoption of IT services to foster market growth                 262

16.6.4      MEXICO                264

16.6.4.1  Adoption of managed services in manufacturing sector to drive market    264

16.6.5      REST OF LATIN AMERICA             265

17            COMPETITIVE LANDSCAPE         267

17.1         INTRODUCTION              267

17.2         KEY PLAYER STRATEGIES/RIGHT TO WIN, 2021–2024                 267

17.3         MARKET SHARE ANALYSIS           269

17.4         BRAND/PRODUCT COMPARISON             271

17.4.1      IBM – MANAGED INFRASTRUCTURE SERVICES   271

17.4.2      ACCENTURE – MANAGED CLOUD SERVICES        271

17.4.3      MICROSOFT – AZURE MANAGED SERVICES          271

17.4.4      CISCO – MANAGED COLLABORATION AND SECURITY SERVICES             271

17.4.5      FUJITSU – MANAGED IT INFRASTRUCTURE SERVICES                 271

17.5         REVENUE ANALYSIS       273

17.6         COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023                 274

17.6.1      STARS   275

17.6.2      EMERGING LEADERS     275

17.6.3      PERVASIVE PLAYERS      276

17.6.4      PARTICIPANTS 276

17.6.5      COMPANY FOOTPRINT: KEY PLAYERS, 2023         278

17.6.5.1  Company footprint               278

17.6.5.2  Region footprint   278

17.6.5.3  Service type footprint           279

17.6.5.4  Organization size footprint 279

17.6.5.5  Vertical footprint  280

17.7         COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2023        280

17.7.1      PROGRESSIVE COMPANIES         281

17.7.2      RESPONSIVE COMPANIES            281

17.7.3      DYNAMIC COMPANIES  281

17.7.4      STARTING BLOCKS         281

17.7.5      COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2023                 283

17.7.5.1  Detailed list of key startups/SMEs    283

17.7.5.2  Competitive benchmarking of startups/SMEs 284

17.8         COMPANY VALUATION AND FINANCIAL METRICS                 285

17.9         COMPETITIVE SCENARIO AND TRENDS                286

17.9.1      PRODUCT LAUNCHES & ENHANCEMENTS           286

17.9.2      DEALS  289

18            COMPANY PROFILES      291

18.1         INTRODUCTION              291

18.2         MAJOR PLAYERS               291

18.2.1      IBM        291

18.2.1.1  Business overview 291

18.2.1.2  Products/Solutions/Services offered 293

18.2.1.3  Recent developments           296

18.2.1.3.1                Product launches & enhancements    296

18.2.1.3.2                Deals      298

18.2.1.4  MnM view              299

18.2.1.4.1                Right to win           299

18.2.1.4.2                Strategic choices   299

18.2.1.4.3                Weaknesses and competitive threats 300

18.2.2      ACCENTURE      301

18.2.2.1  Business overview 301

18.2.2.2  Products/Solutions/Services offered 302

18.2.2.3  Recent developments           305

18.2.2.3.1                Product launches & enhancements    305

18.2.2.3.2                Deals      306

18.2.2.4  MnM view              309

18.2.2.4.1                Right to win           309

18.2.2.4.2                Strategic choices   309

18.2.2.4.3                Weaknesses and competitive threats 309

18.2.3      MICROSOFT       310

18.2.3.1  Business overview 310

18.2.3.2  Products/Solutions/Services offered 311

18.2.3.3  Recent developments           314

18.2.3.3.1                Product launches & enhancements    314

18.2.3.3.2                Deals      316

18.2.3.4  MnM view              317

18.2.3.4.1                Right to win           317

18.2.3.4.2                Strategic choices   317

18.2.3.4.3                Weaknesses and competitive threats 317

18.2.4      CISCO   318

18.2.4.1  Business overview 318

18.2.4.2  Products/Solutions/Services offered 319

18.2.4.3  Recent developments           321

18.2.4.3.1                Product launches & enhancements    321

18.2.4.3.2                Deals      323

18.2.4.4  MnM view              324

18.2.4.4.1                Right to win           324

18.2.4.4.2                Strategic choices   325

18.2.4.4.3                Weaknesses and competitive threats 325

18.2.5      FUJITSU                326

18.2.5.1  Business overview 326

18.2.5.2  Products/Solutions/Services offered 327

18.2.5.3  Recent developments           329

18.2.5.3.1                Product launches & enhancements    329

18.2.5.3.2                Deals      330

18.2.5.4  MnM view              331

18.2.5.4.1                Right to win           331

18.2.5.4.2                Strategic choices   331

18.2.5.4.3                Weaknesses and competitive threats 331

18.2.6      ATOS     332

18.2.6.1  Business overview 332

18.2.6.2  Products/Solutions/Services offered 333

18.2.6.3  Recent developments           335

18.2.6.3.1                Product launches & enhancements    335

18.2.6.4  Expansions             336

18.2.6.4.1                Deals      336

18.2.7      TCS        338

18.2.7.1  Business overview 338

18.2.7.2  Products/Solutions/Services offered 339

18.2.7.3  Recent developments           341

18.2.7.3.1                Product launches & enhancements    341

18.2.7.3.2                Expansions             343

18.2.7.3.3                Deals      343

18.2.8      GOOGLE              345

18.2.8.1  Business overview 345

18.2.8.2  Products/Solutions/Services offered 347

18.2.8.3  Recent developments           348

18.2.8.3.1                Product launches & enhancements    348

18.2.8.3.2                Deals      349

18.2.9      DXC TECHNOLOGY        351

18.2.9.1  Business overview 351

18.2.9.2  Products/Solutions/Services offered 353

18.2.9.3  Recent developments           354

18.2.9.3.1                Product launches & enhancements    354

18.2.9.3.2                Deals      355

18.2.10   INFOSYS               357

18.2.10.1                 Business overview 357

18.2.10.2                 Products/Solutions/Services offered 358

18.2.10.3                 Recent developments           360

18.2.10.3.1             Product launches & enhancements    360

18.2.10.3.2             Deals      361

18.2.11   CAPGEMINI        363

18.2.11.1                 Business overview 363

18.2.11.2                 Products/Solutions/Services offered 364

18.2.11.3                 Recent developments           365

18.2.11.3.1             Product launches & enhancements    365

18.2.11.3.2             Deals      366

18.2.12   HCL        367

18.2.13   ERICSSON            368

18.2.14   GTT COMMUNICATIONS              369

18.2.15   NTT DATA          370

18.2.16   HAPPIEST MINDS             371

18.2.17   HUAWEI               372

18.2.18   NOKIA  373

18.2.19   LUMEN TECHNOLOGIES              374

18.2.20   WIPRO  375

18.2.21   COGNIZANT      376

18.2.22   BT           377

18.2.23   DELOITTE           378

18.2.24   SECUREWORKS 379

18.2.25   FORTRA                380

18.2.26   BAE SYSTEMS    380

18.2.27   TRUSTWAVE      381

18.2.28   HUGHES NETWORK SYSTEMS    381

18.2.29   METTEL               382

18.2.30   MICROLAND      383

18.2.31   INTACT TECHNOLOGY 384

18.2.32   1-NET    385

18.2.33   SECUREKLOUD 386

18.2.34   AC3         387

18.2.35   CORSICA TECHNOLOGIES           387

18.2.36   EMPIST 388

18.2.37   KYNDRYL             389

18.3         STARTUP/SME PLAYERS               390

18.3.1      EXC MANAGED SERVICES             390

18.3.2      OPTANIX             391

18.3.3      ESSINTIAL ENTERPRISE SOLUTIONS      392

18.3.4      ASCEND TECHNOLOGIES             392

18.3.5      AUNALYTICS     393

18.3.6      CLOUD SPECIALISTS      394

18.3.7      ATERA  395

18.3.8      CORTAVO            396

18.3.9      MAGNA5               396

18.3.10   7 LAYER SOLUTIONS      397

18.3.11   CYBERDUO         398

19            ADJACENT/RELATED MARKETS                399

19.1         INTRODUCTION              399

19.1.1      RELATED MARKETS        399

19.1.2      LIMITATIONS    399

19.2         MANAGED SECURITY SERVICES MARKET              399

19.3         MANAGED NETWORK SERVICES MARKET             401

19.4         CLOUD MANAGED SERVICES MARKET  403

20            APPENDIX           405

20.1         DISCUSSION GUIDE        405

20.2         KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL                410

20.3         CUSTOMIZATION OPTIONS        412

20.4         RELATED REPORTS         412

20.5         AUTHOR DETAILS           413

LIST OF TABLES

TABLE 1                USD EXCHANGE RATES, 2018–2023            43

TABLE 2                FACTOR ANALYSIS          54

TABLE 3                MANAGED SERVICES MARKET: ROLE IN ECOSYSTEM       75

TABLE 4                INDICATIVE PRICING ANALYSIS, BY SERVICE TYPE     78

TABLE 5                AVERAGE SELLING PRICE TRENDS, BY REGION                 79

TABLE 6                LIST OF MAJOR PATENTS, 2014–2023        81

TABLE 7                NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES,

AND OTHER ORGANIZATIONS  87

TABLE 8                EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES,

AND OTHER ORGANIZATIONS  88

TABLE 9                ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES,

AND OTHER ORGANIZATIONS  88

TABLE 10              REST OF THE WORLD: REGULATORY BODIES, GOVERNMENT AGENCIES,

AND OTHER ORGANIZATIONS  88

TABLE 11              MANAGED SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS           93

TABLE 12              MANAGED SERVICES MARKET: KEY CONFERENCES AND EVENTS DURING

2024–2025              95

TABLE 13              INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS   97

TABLE 14              KEY BUYING CRITERIA FOR TOP THREE VERTICALS         98

TABLE 15              MANAGED SERVICES MARKET, BY SERVICE TYPE, 2019–2023 (USD MILLION)                107

TABLE 16              MANAGED SERVICES MARKET, BY SERVICE TYPE, 2024–2029 (USD MILLION)                108

TABLE 17              MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)                 109

TABLE 18              MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)                 109

TABLE 19              MANAGED NETWORK SERVICES: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)                 110

TABLE 20              MANAGED NETWORK SERVICES: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)                 110

TABLE 21              MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)            111

TABLE 22              MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)            111

TABLE 23              MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)          112

TABLE 24              MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)          113

TABLE 25              MANAGED MOBILITY SERVICES: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            114

TABLE 26              MANAGED MOBILITY SERVICES: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            114

TABLE 27              MANAGED INFORMATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)            115

TABLE 28              MANAGED INFORMATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)            115

TABLE 29              MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE,

2019–2023 (USD MILLION)            118

TABLE 30              MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE,

2024–2029 (USD MILLION)            118

TABLE 31              MANAGED IDENTITY & ACCESS MANAGEMENT: MANAGED SERVICES MARKET,

BY REGION, 2019–2023 (USD MILLION)   119

TABLE 32              MANAGED IDENTITY & ACCESS MANAGEMENT: MANAGED SERVICES MARKET,

BY REGION, 2024–2029 (USD MILLION)   120

TABLE 33              MANAGED FIREWALL: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)                121

TABLE 34              MANAGED FIREWALL: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)                121

TABLE 35              MANAGED RISK & COMPLIANCE MANAGEMENT: MANAGED SERVICES MARKET,

BY REGION, 2019–2023 (USD MILLION)   122

TABLE 36              MANAGED RISK & COMPLIANCE MANAGEMENT: MANAGED SERVICES MARKET,

BY REGION, 2024–2029 (USD MILLION)   122

TABLE 37              MANAGED VULNERABILITY MANAGEMENT: MANAGED SERVICES MARKET,

BY REGION, 2019–2023 (USD MILLION)   123

TABLE 38              MANAGED VULNERABILITY MANAGEMENT: MANAGED SERVICES MARKET,

BY REGION, 2024–2029 (USD MILLION)   123

TABLE 39              MANAGED DETECTION & RESPONSE: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)            124

TABLE 40              MANAGED DETECTION & RESPONSE: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)            124

TABLE 41              MANAGED SIEM & LOG MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)            125

TABLE 42              MANAGED SIEM & LOG MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)            125

TABLE 43              OTHER MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET,

BY REGION, 2019–2023 (USD MILLION)   126

TABLE 44              OTHER MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET,

BY REGION, 2024–2029 (USD MILLION)   126

TABLE 45              MANAGED SERVICES MARKET: BY MANAGED NETWORK SERVICE,

2019–2023 (USD MILLION)            129

TABLE 46              MANAGED SERVICES MARKET: BY MANAGED NETWORK SERVICE,

2024–2029 (USD MILLION)            129

TABLE 47              MANAGED LAN: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            130

TABLE 48              MANAGED LAN: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            130

TABLE 49             MANAGED WI-FI: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            131

TABLE 50             MANAGED WI-FI: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            131

TABLE 51              MANAGED IP/VPN: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            132

TABLE 52              MANAGED IP/VPN: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            132

TABLE 53              MANAGED WAN: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            133

TABLE 54              MANAGED WAN: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            134

TABLE 55              NETWORK MONITORING: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            134

TABLE 56              NETWORK MONITORING: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            135

TABLE 57              MANAGED NETWORK FUNCTION VIRTUALIZATION: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)            135

TABLE 58              MANAGED NETWORK FUNCTION VIRTUALIZATION: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)            136

TABLE 59              MANAGED NETWORK SECURITY: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)                 137

TABLE 60              MANAGED NETWORK SECURITY: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)                 137

TABLE 61              MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE, 2019–2023 (USD MILLION)            140

TABLE 62              MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE, 2024–2029 (USD MILLION)            140

TABLE 63              MANAGED STORAGE & DATABASE MANAGEMENT SERVICES: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)          141

TABLE 64              MANAGED STORAGE & DATABASE MANAGEMENT SERVICES: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)          142

TABLE 65              MANAGED SERVER MANAGEMENT SERVICES: MANAGED SERVICES MARKET,

BY REGION, 2019–2023 (USD MILLION)   143

TABLE 66              MANAGED SERVER MANAGEMENT SERVICES: MANAGED SERVICES MARKET,

BY REGION, 2024–2029 (USD MILLION)   143

TABLE 67              MANAGED CLOUD & DATA CENTER SERVICES: MANAGED SERVICES MARKET,

BY REGION, 2019–2023 (USD MILLION)   145

TABLE 68              MANAGED CLOUD & DATA CENTER SERVICES: MANAGED SERVICES MARKET,

BY REGION, 2024–2029 (USD MILLION)   145

TABLE 69              OTHER MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES:

MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)            146

TABLE 70              OTHER MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES:

MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)            146

TABLE 71              MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICE, 2019–2023 (USD MILLION) 149

TABLE 72              MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICE, 2024–2029 (USD MILLION) 149

TABLE 73              MANAGED VOIP: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            150

TABLE 74              MANAGED VOIP: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            150

TABLE 75              MANAGED UNIFIED COMMUNICATIONS AS A SERVICE: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION) 151

TABLE 76              MANAGED UNIFIED COMMUNICATIONS AS A SERVICE: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION) 152

TABLE 77              OTHER MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)          152

TABLE 78              OTHER MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)          153

TABLE 79              MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE,

2019–2023 (USD MILLION)            156

TABLE 80              MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE,

2024–2029 (USD MILLION)            156

TABLE 81              MOBILE DEVICE MANAGEMENT: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            157

TABLE 82              MOBILE DEVICE MANAGEMENT: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            158

TABLE 83              UNIFIED ENDPOINT MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)                 159

TABLE 84              UNIFIED ENDPOINT MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)                 159

TABLE 85              MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE,

2019–2023 (USD MILLION)            161

TABLE 86              MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE,

2024–2029 (USD MILLION)            162

TABLE 87              BUSINESS PROCESS MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)                 162

TABLE 88              BUSINESS PROCESS MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)                 163

TABLE 89              MANAGED OSS/BSS: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            164

TABLE 90              MANAGED OSS/BSS: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            164

TABLE 91              MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            167

TABLE 92              MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            167

TABLE 93              ON-PREMISES: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            167

TABLE 94              ON-PREMISES: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            168

TABLE 95              CLOUD: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)          168

TABLE 96              CLOUD: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)          169

TABLE 97              MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            171

TABLE 98              MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            172

TABLE 99              LARGE ENTERPRISES: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            172

TABLE 100            LARGE ENTERPRISES: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            173

TABLE 101            SMES: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)          173

TABLE 102            SMES: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)          174

TABLE 103            MANAGED SERVICES MARKET, BY VERTICAL, 2019–2023 (USD MILLION)            177

TABLE 104            MANAGED SERVICES MARKET, BY VERTICAL, 2024–2029 (USD MILLION)            177

TABLE 105          BFSI: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)            179

TABLE 106          BFSI: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)            179

TABLE 107            RETAIL & CONSUMER GOODS: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            181

TABLE 108            RETAIL & CONSUMER GOODS: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            181

TABLE 109            GOVERNMENT & PUBLIC SECTOR: MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)                 182

TABLE 110            GOVERNMENT & PUBLIC SECTOR: MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)                 183

TABLE 111            ENERGY & UTILITIES: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            184

TABLE 112            ENERGY & UTILITIES: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            184

TABLE 113            MANUFACTURING: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            186

TABLE 114            MANUFACTURING: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            186

TABLE 115            HEALTHCARE & LIFE SCIENCES: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            187

TABLE 116            HEALTHCARE & LIFE SCIENCES: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            188

TABLE 117            MEDIA & ENTERTAINMENT: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            189

TABLE 118            MEDIA & ENTERTAINMENT: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            190

TABLE 119            TECHNOLOGY (IT & ITES): MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            191

TABLE 120            TECHNOLOGY (IT & ITES): MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            191

TABLE 121            TELECOMMUNICATIONS: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            192

TABLE 122            TELECOMMUNICATIONS: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            193

TABLE 123            OTHER VERTICALS: MANAGED SERVICES MARKET, BY REGION,

2019–2023 (USD MILLION)            194

TABLE 124            OTHER VERTICALS: MANAGED SERVICES MARKET, BY REGION,

2024–2029 (USD MILLION)            194

TABLE 125            MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)            196

TABLE 126            MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)            197

TABLE 127            NORTH AMERICA: MANAGED SERVICES MARKET, BY SERVICE TYPE,

2019–2023 (USD MILLION)            199

TABLE 128            NORTH AMERICA: MANAGED SERVICES MARKET, BY SERVICE TYPE,

2024–2029 (USD MILLION)            200

TABLE 129            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE, 2019–2023 (USD MILLION)            200

TABLE 130            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE, 2024–2029 (USD MILLION)            201

TABLE 131            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE, 2019–2023 (USD MILLION)            201

TABLE 132            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE, 2024–2029 (USD MILLION)            202

TABLE 133            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE, 2019–2023 (USD MILLION)         202

TABLE 134            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE, 2024–2029 (USD MILLION)         202

TABLE 135            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICE, 2019–2023 (USD MILLION)         203

TABLE 136            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICE, 2024–2029 (USD MILLION)         203

TABLE 137            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE, 2019–2023 (USD MILLION)            203

TABLE 138            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE, 2024–2029 (USD MILLION)            204

TABLE 139            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE, 2019–2023 (USD MILLION) 204

TABLE 140            NORTH AMERICA: MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE, 2024–2029 (USD MILLION) 204

TABLE 141            NORTH AMERICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            204

TABLE 142            NORTH AMERICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            205

TABLE 143            NORTH AMERICA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            205

TABLE 144            NORTH AMERICA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            205

TABLE 145            NORTH AMERICA: MANAGED SERVICES MARKET, BY VERTICAL,

2019–2023 (USD MILLION)            206

TABLE 146            NORTH AMERICA: MANAGED SERVICES MARKET, BY VERTICAL,

2024–2029 (USD MILLION)            206

TABLE 147          NORTH AMERICA MANAGED SERVICES MARKET, BY COUNTRY,

2019–2023 (USD MILLION)            207

TABLE 148            NORTH AMERICA: MANAGED SERVICES MARKET, BY COUNTRY,

2024–2029 (USD MILLION)            207

TABLE 149            US: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            208

TABLE 150            US: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            208

TABLE 151            US: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            208

TABLE 152            US: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            208

TABLE 153            CANADA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            209

TABLE 154            CANADA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            209

TABLE 155            CANADA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            210

TABLE 156            CANADA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            210

TABLE 157            EUROPE: MANAGED SERVICES MARKET, BY SERVICE TYPE,

2019–2023 (USD MILLION)            211

TABLE 158            EUROPE: MANAGED SERVICES MARKET, BY SERVICE TYPE,

2024–2029 (USD MILLION)            211

TABLE 159            EUROPE: MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE,

2019–2023 (USD MILLION)            212

TABLE 160            EUROPE: MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE,

2024–2029 (USD MILLION)            212

TABLE 161            EUROPE: MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE,

2019–2023 (USD MILLION)            213

TABLE 162            EUROPE: MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE,

2024–2029 (USD MILLION)            213

TABLE 163            EUROPE: MANAGED SERVICES MARKET, BY MANAGED IT

INFRASTRUCTURE & DATA CENTER SERVICE, 2019–2023 (USD MILLION)            213

TABLE 164            EUROPE: MANAGED SERVICES MARKET, BY MANAGED IT

INFRASTRUCTURE & DATA CENTER SERVICE, 2024–2029 (USD MILLION)            214

TABLE 165            EUROPE: MANAGED SERVICES MARKET, BY MANAGED

COMMUNICATION & COLLABORATION SERVICES, 2019–2023 (USD MILLION) 214

TABLE 166            EUROPE: MANAGED SERVICES MARKET, BY MANAGED

COMMUNICATION & COLLABORATION SERVICE, 2024–2029 (USD MILLION) 214

TABLE 167            EUROPE: MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE,

2019–2023 (USD MILLION)            215

TABLE 168            EUROPE: MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE,

2024–2029 (USD MILLION)            215

TABLE 169            EUROPE: MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE, 2019–2023 (USD MILLION)                 215

TABLE 170            EUROPE: MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE, 2024–2029 (USD MILLION)                 215

TABLE 171            EUROPE: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            216

TABLE 172            EUROPE: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            216

TABLE 173            EUROPE: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            216

TABLE 174            EUROPE: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            216

TABLE 175            EUROPE: MANAGED SERVICES MARKET, BY VERTICAL, 2019–2023 (USD MILLION)     217

TABLE 176            EUROPE: MANAGED SERVICES MARKET, BY VERTICAL, 2024–2029 (USD MILLION)     217

TABLE 177            EUROPE: MANAGED SERVICES MARKET, BY COUNTRY, 2019–2023 (USD MILLION)     218

TABLE 178            EUROPE: MANAGED SERVICES MARKET, BY COUNTRY, 2024–2029 (USD MILLION)     218

TABLE 179            UK: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            219

TABLE 180            UK: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            219

TABLE 181            UK: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            219

TABLE 182            UK: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            219

TABLE 183            GERMANY: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            220

TABLE 184            GERMANY: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            220

TABLE 185            GERMANY: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            221

TABLE 186            GERMANY: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            221

TABLE 187            FRANCE: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            222

TABLE 188            FRANCE: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            222

TABLE 189            FRANCE: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            222

TABLE 190            FRANCE: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            222

TABLE 191            ITALY: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            223

TABLE 192            ITALY: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)          223

TABLE 193            ITALY: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            223

TABLE 194            ITALY: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            224

TABLE 195            REST OF EUROPE: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            224

TABLE 196            REST OF EUROPE: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            224

TABLE 197            REST OF EUROPE: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            225

TABLE 198            REST OF EUROPE: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2024–2029 (USD MILLION)                 225

TABLE 199            ASIA PACIFIC: MANAGED SERVICES MARKET, BY SERVICE TYPE,

2019–2023 (USD MILLION)            227

TABLE 200            ASIA PACIFIC: MANAGED SERVICES MARKET, BY SERVICE TYPE,

2024–2029 (USD MILLION)            227

TABLE 201            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE, 2019–2023 (USD MILLION)                 228

TABLE 202            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE, 2024–2029 (USD MILLION)                 228

TABLE 203            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE, 2019–2023 (USD MILLION)                 229

TABLE 204            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE, 2024–2029 (USD MILLION)                 229

TABLE 205            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED IT

INFRASTRUCTURE & DATA CENTER SERVICE, 2019–2023 (USD MILLION)            229

TABLE 206            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED IT

INFRASTRUCTURE & DATA CENTER SERVICE, 2024–2029 (USD MILLION)            230

TABLE 207            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED

COMMUNICATION & COLLABORATION SERVICE, 2019–2023 (USD MILLION) 230

TABLE 208            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED

COMMUNICATION & COLLABORATION SERVICE, 2024–2029 (USD MILLION) 230

TABLE 209            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE, 2019–2023 (USD MILLION)                 231

TABLE 210            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE, 2024–2029 (USD MILLION)                 231

TABLE 211            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE, 2019–2023 (USD MILLION)                 231

TABLE 212            ASIA PACIFIC: MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE, 2024–2029 (USD MILLION)                 231

TABLE 213            ASIA PACIFIC: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            232

TABLE 214            ASIA PACIFIC: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            232

TABLE 215            ASIA PACIFIC: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            232

TABLE 216            ASIA PACIFIC: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            232

TABLE 217            ASIA PACIFIC: MANAGED SERVICES MARKET, BY VERTICAL,

2019–2023 (USD MILLION)            233

TABLE 218            ASIA PACIFIC: MANAGED SERVICES MARKET, BY VERTICAL,

2024–2029 (USD MILLION)            233

TABLE 219            ASIA PACIFIC: MANAGED SERVICES MARKET, BY COUNTRY,

2019–2023 (USD MILLION)            234

TABLE 220            ASIA PACIFIC: MANAGED SERVICES MARKET, BY COUNTRY,

2024–2029 (USD MILLION)            234

TABLE 221            CHINA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            235

TABLE 222            CHINA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            235

TABLE 223            CHINA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            235

TABLE 224            CHINA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            235

TABLE 225            INDIA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            236

TABLE 226            INDIA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            236

TABLE 227            INDIA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            236

TABLE 228            INDIA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            237

TABLE 229            JAPAN: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            237

TABLE 230            JAPAN: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            238

TABLE 231            JAPAN: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            238

TABLE 232            JAPAN: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            238

TABLE 233            REST OF ASIA PACIFIC: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)                 239

TABLE 234            REST OF ASIA PACIFIC: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)                 239

TABLE 235            REST OF ASIA PACIFIC: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2019–2023 (USD MILLION)                 239

TABLE 236            REST OF ASIA PACIFIC: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2024–2029 (USD MILLION)                 240

TABLE 237            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY SERVICE TYPE,

2019–2023 (USD MILLION)            241

TABLE 238            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY SERVICE TYPE,

2024–2029 (USD MILLION)            242

TABLE 239            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE, 2019–2023 (USD MILLION)            242

TABLE 240            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE, 2024–2029 (USD MILLION)            243

TABLE 241            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE, 2019–2023 (USD MILLION)            243

TABLE 242            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE, 2024–2029 (USD MILLION)            244

TABLE 243            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE, 2019–2023 (USD MILLION)         244

TABLE 244            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE, 2024–2029 (USD MILLION)         244

TABLE 245            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICE, 2019–2023 (USD MILLION)         245

TABLE 246            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICE, 2024–2029 (USD MILLION)         245

TABLE 247            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE, 2019–2023 (USD MILLION)            245

TABLE 248            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE, 2024–2029 (USD MILLION)            246

TABLE 249            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE, 2019–2023 (USD MILLION) 246

TABLE 250            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE, 2024–2029 (USD MILLION) 246

TABLE 251            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2019–2023 (USD MILLION)                 246

TABLE 252            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2024–2029 (USD MILLION)                 247

TABLE 253            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)                 247

TABLE 254            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)                 247

TABLE 255            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY VERTICAL,

2019–2023 (USD MILLION)            248

TABLE 256            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY VERTICAL,

2024–2029 (USD MILLION)            248

TABLE 257            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY COUNTRY,

2019–2023 (USD MILLION)            249

TABLE 258            MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY COUNTRY,

2024–2029 (USD MILLION)            249

TABLE 259            GCC: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            249

TABLE 260            GCC: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            250

TABLE 261            GCC: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            250

TABLE 262            GCC: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            250

TABLE 263            SOUTH AFRICA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            252

TABLE 264            SOUTH AFRICA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            252

TABLE 265            SOUTH AFRICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            252

TABLE 266            SOUTH AFRICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            253

TABLE 267            REST OF MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET,

BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)         253

TABLE 268            REST OF MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET,

BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)         253

TABLE 269            REST OF MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2019–2023 (USD MILLION)            254

TABLE 270            REST OF MIDDLE EAST & AFRICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2024–2029 (USD MILLION)            254

TABLE 271            LATIN AMERICA: MANAGED SERVICES MARKET, BY SERVICE TYPE,

2019–2023 (USD MILLION)            255

TABLE 272            LATIN AMERICA: MANAGED SERVICES MARKET, BY SERVICE TYPE,

2024–2029 (USD MILLION)            255

TABLE 273            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE, 2019–2023 (USD MILLION)                 256

TABLE 274            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE, 2024–2029 (USD MILLION)                 256

TABLE 275            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE, 2019–2023 (USD MILLION)                 257

TABLE 276            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE, 2024–2029 (USD MILLION)                 257

TABLE 277            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE, 2019–2023 (USD MILLION)            257

TABLE 278            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE, 2024–2029 (USD MILLION)            258

TABLE 279            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED

COMMUNICATION & COLLABORATION SERVICE, 2019–2023 (USD MILLION) 258

TABLE 280            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED

COMMUNICATION & COLLABORATION SERVICE, 2024–2029 (USD MILLION) 258

TABLE 281            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE, 2019–2023 (USD MILLION)                 259

TABLE 282            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE, 2024–2029 (USD MILLION)                 259

TABLE 283            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE, 2019–2023 (USD MILLION)            259

TABLE 284            LATIN AMERICA: MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE, 2024–2029 (USD MILLION)            259

TABLE 285            LATIN AMERICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            260

TABLE 286            LATIN AMERICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            260

TABLE 287            LATIN AMERICA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            260

TABLE 288            LATIN AMERICA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            260

TABLE 289            LATIN AMERICA: MANAGED SERVICES MARKET, BY VERTICAL,

2019–2023 (USD MILLION)            261

TABLE 290            LATIN AMERICA: MANAGED SERVICES MARKET, BY VERTICAL,

2024–2029 (USD MILLION)            261

TABLE 291            LATIN AMERICA: MANAGED SERVICES MARKET, BY COUNTRY,

2019–2023 (USD MILLION)            262

TABLE 292            LATIN AMERICA: MANAGED SERVICES MARKET, BY COUNTRY,

2024–2029 (USD MILLION)            262

TABLE 293            BRAZIL: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            263

TABLE 294            BRAZIL: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            263

TABLE 295            BRAZIL: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            263

TABLE 296            BRAZIL: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            263

TABLE 297            MEXICO: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2019–2023 (USD MILLION)            264

TABLE 298            MEXICO: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE,

2024–2029 (USD MILLION)            264

TABLE 299            MEXICO: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2019–2023 (USD MILLION)            265

TABLE 300            MEXICO: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE,

2024–2029 (USD MILLION)            265

TABLE 301            REST OF LATIN AMERICA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2019–2023 (USD MILLION)                 266

TABLE 302            REST OF LATIN AMERICA: MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2024–2029 (USD MILLION)                 266

TABLE 303            REST OF LATIN AMERICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2019–2023 (USD MILLION)                 266

TABLE 304            REST OF LATIN AMERICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2024–2029 (USD MILLION)                 266

TABLE 305            OVERVIEW OF STRATEGIES ADOPTED BY KEY VENDORS            267

TABLE 306            MARKET SHARE ANALYSIS OF KEY VENDORS, 2023        269

TABLE 307            MANAGED SERVICES MARKET: REGION FOOTPRINT       278

TABLE 308            MANAGED SERVICES MARKET: SERVICE TYPE FOOTPRINT       279

TABLE 309            MANAGED SERVICES MARKET: ORGANIZATION SIZE FOOTPRINT              279

TABLE 310            MANAGED SERVICES MARKET: VERTICAL FOOTPRINT       280

TABLE 311            DETAILED LIST OF KEY STARTUPS/SMES                 283

TABLE 312            COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES              284

TABLE 313            MANAGED SERVICES MARKET: PRODUCT LAUNCHES & ENHANCEMENTS,

APRIL 2022–SEPTEMBER 2024      286

TABLE 314            MANAGED SERVICES MARKET: DEALS, JULY 2021–SEPTEMBER 2024   289

TABLE 315            IBM: COMPANY OVERVIEW         291

TABLE 316            IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED             293

TABLE 317            IBM: PRODUCT LAUNCHES & ENHANCEMENTS                 296

TABLE 318            IBM: DEALS        298

TABLE 319            IBM: OTHER DEVELOPMENTS   299

TABLE 320            ACCENTURE: COMPANY OVERVIEW       301

TABLE 321            ACCENTURE: PRODUCTS/SOLUTIONS/SERVICES OFFERED    302

TABLE 322            ACCENTURE: PRODUCT LAUNCHES & ENHANCEMENTS             305

TABLE 323            ACCENTURE: EXPANSIONS          306

TABLE 324            ACCENTURE: DEALS       306

TABLE 325            MICROSOFT: COMPANY OVERVIEW        310

TABLE 326            MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED    311

TABLE 327            MICROSOFT: PRODUCT LAUNCHES & ENHANCEMENTS             314

TABLE 328            MICROSOFT: DEALS       316

TABLE 329            CISCO: COMPANY OVERVIEW    318

TABLE 330            CISCO: PRODUCTS/SOLUTIONS/SERVICES OFFERED             319

TABLE 331            CISCO: PRODUCT LAUNCHES & ENHANCEMENTS             321

TABLE 332            CISCO: DEALS   323

TABLE 333            FUJITSU: COMPANY OVERVIEW 326

TABLE 334            FUJITSU: PRODUCTS/SOLUTIONS/SERVICES OFFERED             327

TABLE 335            FUJITSU: PRODUCT LAUNCHES & ENHANCEMENTS             329

TABLE 336            FUJITSU: DEALS                330

TABLE 337            ATOS: COMPANY OVERVIEW      332

TABLE 338            ATOS: PRODUCTS/SOLUTIONS/SERVICES OFFERED             333

TABLE 339            ATOS: PRODUCT LAUNCHES & ENHANCEMENTS             335

TABLE 340            ATOS: EXPANSIONS        336

TABLE 341            ATOS: DEALS     336

TABLE 342            TCS: COMPANY OVERVIEW         338

TABLE 343            TCS: PRODUCTS/SOLUTIONS/SERVICES OFFERED             339

TABLE 344            TCS: PRODUCT LAUNCHES & ENHANCEMENTS                 341

TABLE 345            TCS: EXPANSIONS           343

TABLE 346            TCS: DEALS        343

TABLE 347            GOOGLE: COMPANY OVERVIEW               345

TABLE 348            GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED             347

TABLE 349            GOOGLE: PRODUCT LAUNCHES & ENHANCEMENTS             348

TABLE 350            GOOGLE: DEALS              349

TABLE 351            DXC TECHNOLOGY: COMPANY OVERVIEW                 351

TABLE 352            DXC TECHNOLOGY: PRODUCTS/SOLUTIONS/SERVICES OFFERED    353

TABLE 353            DXC TECHNOLOGY: PRODUCT LAUNCHES & ENHANCEMENTS             354

TABLE 354            DXC TECHNOLOGY: DEALS        355

TABLE 355            DXC TECHNOLOGY: OTHER DEVELOPMENTS                 356

TABLE 356            INFOSYS: COMPANY OVERVIEW                357

TABLE 357            INFOSYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED             358

TABLE 358            INFOSYS: PRODUCT LAUNCHES & ENHANCEMENTS             360

TABLE 359            INFOSYS: DEALS               361

TABLE 360            INFOSYS: OTHER DEVELOPMENTS          362

TABLE 361            CAPGEMINI: COMPANY OVERVIEW         363

TABLE 362            CAPGEMINI: PRODUCTS/SOLUTIONS/SERVICES OFFERED    364

TABLE 363            CAPGEMINI: PRODUCT LAUNCHES & ENHANCEMENTS             365

TABLE 364            CAPGEMINI: DEALS        366

TABLE 365            MANAGED SECURITY SERVICES MARKET, BY SERVICE TYPE,

2017–2022 (USD MILLION)            400

TABLE 366            MANAGED SECURITY SERVICES MARKET, BY SERVICE TYPE,

2023–2028 (USD MILLION)            400

TABLE 367            MANAGED SECURITY SERVICES MARKET, BY SECURITY TYPE,

2017–2022 (USD MILLION)            400

TABLE 368            MANAGED SECURITY SERVICES MARKET, BY SECURITY TYPE,

2023–2028 (USD MILLION)            401

TABLE 369            MANAGED NETWORK SERVICES MARKET, BY TYPE, 2017–2022 (USD MILLION)                401

TABLE 370            MANAGED NETWORK SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION)                401

TABLE 371            MANAGED NETWORK SERVICES MARKET, BY VERTICAL,

2017–2022 (USD MILLION)            402

TABLE 372            MANAGED NETWORK SERVICES MARKET, BY VERTICAL,

2023–2028 (USD MILLION)            402

TABLE 373            CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE,

2018–2021 (USD MILLION)            403

TABLE 374            CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE,

2022–2027 (USD MILLION)            403

TABLE 375            CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2018–2021 (USD MILLION)     404

TABLE 376            CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION)     404

LIST OF FIGURES

FIGURE 1              MANAGED SERVICES MARKET: RESEARCH DESIGN                46

FIGURE 2              BREAKUP OF PRIMARY INTERVIEWS, BY COMPANY TYPE, DESIGNATION,

AND REGION     48

FIGURE 3              MANAGED SERVICES MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES              50

FIGURE 4              MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS                 52

FIGURE 5              MARKET SIZE ESTIMATION METHODOLOGY – BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF MANAGED SERVICES MARKET VENDORS  52

FIGURE 6              MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (BOTTOM-UP): REVENUE GENERATED BY MANAGED SERVICES VENDORS FROM EACH SERVICE TYPE                 53

FIGURE 7              MANAGED SERVICES MARKET: DEMAND-SIDE APPROACH         53

FIGURE 8              FASTEST-GROWING SEGMENTS IN MANAGED SERVICES MARKET, 2024–2029     59

FIGURE 9              MANAGED SERVICES MARKET: REGIONAL SNAPSHOT          60

FIGURE 10            INCREASING DEMAND FOR IT INFRASTRUCTURE MANAGEMENT TO DRIVE MARKET  62

FIGURE 11            MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD     63

FIGURE 12            ON-PREMISES SEGMENT TO ACCOUNT FOR LARGER MARKET

SHARE DURING FORECAST PERIOD        63

FIGURE 13            LARGE ENTERPRISES SEGMENT TO DOMINATE MARKET DURING FORECAST PERIOD    64

FIGURE 14            BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING

FORECAST PERIOD         64

FIGURE 15            ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENT IN NEXT FIVE YEARS          65

FIGURE 16            MANAGED SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES         66

FIGURE 17            MANAGED SERVICES MARKET: ECOSYSTEM ANALYSIS            75

FIGURE 18            MANAGED SERVICES MARKET: SUPPLY CHAIN                 76

FIGURE 19            NUMBER OF PATENTS PUBLISHED, 2013–2023                 80

FIGURE 20            MANAGED SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS           94

FIGURE 21            MANAGED SERVICES MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS      96

FIGURE 22            INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS   97

FIGURE 23            KEY BUYING CRITERIA FOR TOP THREE VERTICALS         98

FIGURE 24            LEADING GLOBAL MANAGED SERVICES MARKET VENDORS, BY NUMBER OF INVESTORS AND FUNDING ROUNDS, 2023    100

FIGURE 25            IMPACT OF GEN AI ON MANAGED SERVICES MARKET, 2024    102

FIGURE 26            MANAGED SECURITY SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 107

FIGURE 27            MANAGED IAM SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD      117

FIGURE 28            MANAGED NETWORK SECURITY SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 128

FIGURE 29            CLOUD & DATA CENTER SERVICES TO CAPTURE LARGEST MARKET SHARE DURING FORECAST PERIOD                139

FIGURE 30            MANAGED VOIP SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD      148

FIGURE 31            UNIFIED ENDPOINT MANAGEMENT SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD                 155

FIGURE 32            BUSINESS PROCESS MANAGEMENT SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD                 161

FIGURE 33            CLOUD SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD       166

FIGURE 34            SMES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD       171

FIGURE 35            BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024 176

FIGURE 36            NORTH AMERICA TO HOLD LARGEST MARKET DURING FORECAST PERIOD       196

FIGURE 37            NORTH AMERICA: MARKET SNAPSHOT 199

FIGURE 38            ASIA PACIFIC: MARKET SNAPSHOT          226

FIGURE 39            MANAGED SERVICES MARKET: MARKET SHARE ANALYSIS, 2023  270

FIGURE 40            MANAGED SERVICES MARKET: BRAND/PRODUCT COMPARISON             272

FIGURE 41            HISTORICAL REVENUE ANALYSIS, 2021–2023 (USD MILLION) 273

FIGURE 42            COMPANY EVALUATION MATRIX FOR KEY PLAYERS: CRITERIA WEIGHTAGE             275

FIGURE 43            MANAGED SERVICES MARKET: COMPANY EVALUATION MATRIX

(KEY PLAYERS), 2023       277

FIGURE 44            MANAGED SERVICES MARKET: COMPANY FOOTPRINT       278

FIGURE 45            EVALUATION MATRIX FOR STARTUPS/SMES: CRITERIA WEIGHTAGE 281

FIGURE 46            MANAGED SERVICES MARKET: COMPANY EVALUATION MATRIX

(STARTUPS/SMES), 2023                282

FIGURE 47            COMPANY VALUATION OF KEY VENDORS                 285

FIGURE 48            FINANCIAL METRICS OF KEY VENDORS 285

FIGURE 49            YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS      286

FIGURE 50            IBM: COMPANY SNAPSHOT         292

FIGURE 51            ACCENTURE: COMPANY SNAPSHOT       302

FIGURE 52            MICROSOFT: COMPANY SNAPSHOT        311

FIGURE 53            CISCO: COMPANY SNAPSHOT    319

FIGURE 54            FUJITSU: COMPANY SNAPSHOT                327

FIGURE 55            ATOS: COMPANY SNAPSHOT     333

FIGURE 56            TCS: COMPANY SNAPSHOT         339

FIGURE 57            GOOGLE: COMPANY SNAPSHOT               346

FIGURE 58            DXC TECHNOLOGY: COMPANY SNAPSHOT                 352

FIGURE 59            INFOSYS: COMPANY SNAPSHOT                358

FIGURE 60            CAPGEMINI: COMPANY SNAPSHOT         364

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