出版：MarketsandMarkets（マーケッツアンドマーケッツ） 出版年月：2024年3月
Field Service Management Market – Global Forecast to 2028
フィールドサービス管理市場 : 提供内容 (ソリューション、サービス)、展開モード (オンプレミス、クラウド)、組織規模、業種 (製造、輸送＆物流、建設＆不動産) 、地域別 – 2028年までの世界予測
Field Service Management Market by Offering (Solutions, Services), Deployment Mode (On-premises, Cloud), Organization Size, Vertical (Manufacturing, Transportation & Logistics, Construction & Real Estate) and Region – Global Forecast to 2028
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| 種別 | 英文調査報告書 |
Report Overview
The FSM market is expected to grow from USD 4.0 billion in 2023 to USD 7.3 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 12.8% during the forecast period.
FSM市場は、予測期間中に12.8%の年間平均成長率(CAGR)で、2023年の40億米ドルから2028年までに73億米ドルに成長すると予想されています。
The need to enhance customer satisfaction by providing clients with real-time updates on project progress, scheduling appointments for inspections or repairs, and promptly addressing any issues or concerns is expected to drive the adoption of FSM solutions.
“As per deployment mode, the cloud segment is expected to grow at a higher CAGR during the forecast period. “
The cloud deployment model involves hosting software applications and services on remote servers accessible via the internet, eliminating the need for on-premises infrastructure. In the FSM context, cloud deployment is a significant driver due to its inherent advantages. Cloud-based FSM solutions offer unparalleled accessibility, allowing field technicians to access critical information and tools from anywhere, fostering real-time collaboration and decision-making. Moreover, cloud deployment reduces the total cost of ownership by eliminating upfront hardware investments and offering subscription-based pricing models, making FSM solutions more affordable and scalable for organizations of all sizes. Cloud-based FSM solutions also streamline software updates and maintenance, ensuring that organizations always have access to the latest features and improvements without the burden of manual upgrades. Overall, the cloud deployment model revolutionizes the FSM market by providing flexibility, accessibility, scalability, and cost-effectiveness to field service operations, driving efficiency and innovation in the industry.
“As per organization size, large enterprises to hold largest market share in 2023.“
Large enterprises dominate the field service management (FSM) market, driven by their extensive adoption of FSM software due to substantial workforces and complex field operations. These solutions empower large enterprises by streamlining communication across various departments and field technicians, reducing time spent on logistical tasks and enhancing client service. FSM software assists in managing service contracts with customers, vendors, and partners, optimizing warranty costs, forecasting accuracy, and managing inventory to drive profitability. Moreover, FSM enables large enterprises to analyze customer interactions throughout the lifecycle, enhancing overall organizational performance by improving efficiency in various field processes. Among the vendors providing FSM services, FSM Grid offers an intelligent platform that automates scheduling, work orders, routing, and more, integrating AI-driven technology and IoT devices to predict failures and optimize field service operations seamlessly.
“As per region, Europe will witness the second-largest market share during the forecast period.”
The European FSM market is thriving, buoyed by increasing demands for operational efficiency, heightened customer expectations, and the integration of emerging technologies, such as IoT, AI, and machine learning. Businesses across various sectors, such as manufacturing, transportation, construction, and utilities, embrace FSM solutions to optimize scheduling, enhance customer experiences, and address sustainability concerns. Key trends include a mobile-first approach for technicians, integration with CRM and ERP systems, CRM and ERP systems integration, and the growing adoption of AI and ML for predictive analytics. Despite challenges such as data security, system integration complexities, and a shortage of skilled technicians, the European FSM market presents lucrative opportunities for vendors and users. The focus on efficiency, customer satisfaction, and sustainability will continue to propel market growth and foster regional innovation.
The breakup of the profiles of the primary participants is below:
By Company: Tier I: 46%, Tier II: 16%, and Tier III: 38%
By Designation: C-Level Executives: 32%, Director Level: 42%, and Others: 26%
By Region: North America: 40%, Europe: 33%, Asia Pacific: 17%, Rest of World: 10%
Note: Others include sales managers, marketing managers, and product managers
Note: The rest of the World consists of the Middle East & Africa, and Latin America
Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies’ revenue ranges from USD 10 million to USD 100 million; and tier 3 companies’ revenue is less than 10 million
Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis
Some of the significant vendors offering FSM solutions and services across the globe include Oracle (US), Microsoft (US), SAP (US), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), ServicePower (US), ServiceNow (US), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), FieldEZ (India), FieldEdge (US), Jobber (Canada), ServiceTitian (US), Kickserv (US), MHelpesk (US), Skedulo (US), Service Fusion (US), Husky Intelligence (UK), Field Pulse (US), Workiz (US), and Nomadia(France).
Research coverage:
The market study covers the FSM market across segments. It aims to estimate the market size and the growth potential of this market across different market segments, such as offering, deployment mode, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Reasons to buy this report:
The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall FSM market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
• Analysis of critical drivers (increase in adoption of digitalization and automation in field service industry, rising adoption of mobile-based FSM solutions, need for increased visibility to enhance customer experience, growing adoption of SaaS-based FSM solutions among SMEs, increasing need for managing workforce efficiency), restraints (security concerns of organizations related to data confidentiality), opportunities (advancements in IoT and predictive analytics, need for AI integration to improve service delivery and personalize experience, remote AR assistance for onsite support), and challenges (ensuring workers’ safety and minimizing liability, need for resource management) influencing the growth of the FSM market.
• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the FSM market.
• Market Development: Comprehensive information about lucrative markets – the report analyses the FSM market across varied regions.
• Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the FSM market.
• Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players Oracle (US), Microsoft (US), SAP (US), IFS (Sweden), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), Comarch (Poland), among others in the FSM market.
Table of Contents
1 INTRODUCTION 40
1.1 STUDY OBJECTIVES 40
1.2 MARKET DEFINITION 40
1.2.1 INCLUSIONS AND EXCLUSIONS 40
1.3 STUDY SCOPE 41
1.3.1 MARKET SEGMENTATION 41
1.3.2 REGIONS COVERED 42
1.4 YEARS CONSIDERED 42
1.5 CURRENCY CONSIDERED 43
TABLE 1 USD EXCHANGE RATES, 2018–2022 43
1.6 STAKEHOLDERS 43
1.7 SUMMARY OF CHANGES 43
1.7.1 RECESSION IMPACT 44
2 RESEARCH METHODOLOGY 45
2.1 RESEARCH DATA 45
FIGURE 1 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN 45
2.1.1 SECONDARY DATA 46
2.1.2 PRIMARY DATA 47
2.1.2.1 Breakup of primary interviews 47
FIGURE 2 BREAKUP OF PRIMARY SOURCES, BY COMPANY TYPE, DESIGNATION, AND REGION 47
2.1.2.2 Key industry insights 48
FIGURE 3 KEY INDUSTRY INSIGHTS 48
2.2 MARKET SIZE ESTIMATION 48
FIGURE 4 FIELD SERVICE MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 48
2.2.1 TOP-DOWN APPROACH 49
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 49
2.2.2 BOTTOM-UP APPROACH 50
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 50
FIGURE 7 FIELD SERVICE MANAGEMENT MARKET: RESEARCH FLOW 51
2.2.3 MARKET SIZE ESTIMATION APPROACHES 51
FIGURE 8 SUPPLY-SIDE ANALYSIS: ESTIMATION STEPS AND CORRESPONDING SOURCES INVOLVED 51
FIGURE 9 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE FROM VENDORS OF FIELD MANAGEMENT SERVICES AND SOLUTIONS 52
FIGURE 10 BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF VENDORS 52
FIGURE 11 FIELD SERVICE MANAGEMENT MARKET: DEMAND-SIDE APPROACH 53
2.3 MARKET FORECAST 53
TABLE 2 FACTOR ANALYSIS 53
2.4 DATA TRIANGULATION 55
FIGURE 12 FIELD SERVICE MANAGEMENT MARKET: DATA TRIANGULATION 55
2.5 IMPACT OF RECESSION ON FIELD SERVICE MANAGEMENT MARKET 56
2.6 RESEARCH ASSUMPTIONS 56
2.7 LIMITATIONS AND RISK ASSESSMENT 58
3 EXECUTIVE SUMMARY 59
TABLE 3 FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2018–2022 (USD MILLION, Y-O-Y %) 59
TABLE 4 FIELD SERVICE MANAGEMENT MARKET SIZE AND GROWTH RATE, 2023–2028 (USD MILLION, Y-O-Y %) 59
FIGURE 13 GLOBAL FIELD SERVICE MANAGEMENT MARKET TO WITNESS SIGNIFICANT GROWTH BY 2028 60
FIGURE 14 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 61
FIGURE 15 SEGMENTS WITH SIGNIFICANT GROWTH RATE IN FIELD SERVICE MANAGEMENT MARKET 61
4 PREMIUM INSIGHTS 63
4.1 GROWTH OPPORTUNITIES FOR PLAYERS IN FIELD SERVICE MANAGEMENT MARKET 63
FIGURE 16 GROWING EMPHASIS ON PREVENTIVE MAINTENANCE TO MINIMIZE EQUIPMENT DOWNTIME, EXTEND ASSET LIFECYCLE, AND REDUCE MAINTENANCE COSTS TO DRIVE MARKET 63
4.2 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING 63
FIGURE 17 FIELD SERVICE MANAGEMENT SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD 63
4.3 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE 64
FIGURE 18 ON-PREMISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD 64
4.4 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 64
FIGURE 19 LARGE ENTERPRISES SEGMENT TO LEAD MARKET DURING FORECAST PERIOD 64
4.5 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL 65
FIGURE 20 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2028 65
4.6 FIELD SERVICE MANAGEMENT MARKET: REGIONAL SCENARIO 65
FIGURE 21 ASIA PACIFIC TO EMERGE AS LUCRATIVE MARKET FOR INVESTMENT IN NEXT FIVE YEARS 65
5 MARKET OVERVIEW AND INDUSTRY TRENDS 66
5.1 INTRODUCTION 66
5.2 MARKET DYNAMICS 66
FIGURE 22 FIELD SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 66
5.2.1 DRIVERS 67
5.2.1.1 Increasing adoption of digitalization and automation in field service industry 67
FIGURE 23 COMMUNICATION CHANNELS USED BY SERVICE ORGANIZATIONS 67
5.2.1.2 Rising adoption of mobile-based FSM solutions 67
FIGURE 24 IMPACT OF MOBILITY ON FIELD WORKERS 68
5.2.1.3 Need for increased visibility to enhance customer experience 68
FIGURE 25 TOP BENEFITS OF USING FSM SOLUTIONS 69
5.2.1.4 Growing adoption of SaaS-based FSM solutions among SMEs 69
5.2.1.5 Increasing need to manage workforce efficiency 69
5.2.2 RESTRAINTS 70
5.2.2.1 Security concerns among organizations related to data confidentiality 70
5.2.3 OPPORTUNITIES 70
5.2.3.1 Advancements in IoT and predictive analytics 70
5.2.3.2 Need for AI integration to improve service delivery and personalized experience 70
5.2.3.3 Remote AR assistance for on-site support 71
5.2.4 CHALLENGES 71
5.2.4.1 Hurdles related to workers’ safety and minimizing liability 71
5.2.4.2 Need for resource management 71
5.3 CASE STUDY ANALYSIS 72
5.3.1 CASE STUDY 1: PILLER BLOWERS & COMPRESSORS ACHIEVED ENHANCED EFFICIENCY USING SAP FIELD SERVICE MANAGEMENT MOBILE APP 72
5.3.2 CASE STUDY 2: SERVICEMAX FIELD SERVICE MANAGEMENT STREAMLINED ALCON’S FIELD SERVICES TO DELIVER HIGHEST LEVEL OF SERVICE 72
5.3.3 CASE STUDY 3: SERVICEPOWER HELPED CASTELAN GROUP IMPROVE CUSTOMER EXPERIENCE AND ACHIEVE SHORTER TURNAROUND TIMES 73
5.3.4 CASE STUDY 4: COMARCH FIELD SERVICE MANAGEMENT SOFTWARE BOOSTED MEDICAIR’S CLIENT RELATIONSHIPS 73
5.3.5 CASE STUDY 5: ZINIER HELPED BLACK & VEATCH IMPROVE PRODUCTIVITY AND INCREASE COMPLETION RATES 74
5.4 SUPPLY CHAIN ANALYSIS 74
FIGURE 26 FIELD SERVICE MANAGEMENT MARKET: SUPPLY CHAIN ANALYSIS 74
5.5 ECOSYSTEM ANALYSIS 76
FIGURE 27 FIELD SERVICE MANAGEMENT MARKET: ECOSYSTEM ANALYSIS 76
TABLE 5 FIELD SERVICE MANAGEMENT MARKET: ECOSYSTEM 76
5.6 TECHNOLOGY ANALYSIS 76
5.6.1 KEY TECHNOLOGIES 76
5.6.1.1 Cloud 76
5.6.1.2 IoT 77
5.6.2 COMPLEMENTARY TECHNOLOGIES 77
5.6.2.1 AI/ML 77
5.6.2.2 Cybersecurity 77
5.6.3 ADJACENT TECHNOLOGIES 78
5.6.3.1 AR applications 78
5.6.3.2 Communication tools 78
5.7 PRICING ANALYSIS 78
5.7.1 AVERAGE SELLING PRICE (ASP) TREND OF KEY PLAYERS, BY OFFERING 78
TABLE 6 AVERAGE SELLING PRICE TREND, BY ORGANIZATION SIZE` 79
5.7.2 INDICATIVE PRICING ANALYSIS, BY SOLUTION 79
TABLE 7 INDICATIVE PRICING ANALYSIS, BY SOLUTION 79
5.8 PATENT ANALYSIS 80
FIGURE 28 NUMBER OF PATENTS PUBLISHED, 2013–2023 80
FIGURE 29 TOP FIVE PATENT OWNERS (GLOBAL) 80
TABLE 8 TOP 10 PATENT APPLICANTS (US) 81
5.9 PORTER’S FIVE FORCES ANALYSIS 82
FIGURE 30 FIELD SERVICE MANAGEMENT MARKET: PORTER’S FIVE FORCES ANALYSIS 82
TABLE 9 FIELD SERVICE MANAGEMENT MARKET: PORTER’S FIVE FORCES ANALYSIS 82
5.9.1 THREAT OF NEW ENTRANTS 83
5.9.2 THREAT OF SUBSTITUTES 83
5.9.3 BARGAINING POWER OF BUYERS 83
5.9.4 BARGAINING POWER OF SUPPLIERS 83
5.9.5 INTENSITY OF COMPETITIVE RIVALRY 83
5.10 REGULATORY LANDSCAPE 84
5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 84
TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 84
TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 85
TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 86
TABLE 13 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 86
5.10.2 REGULATIONS, BY REGION 87
5.10.2.1 North America 87
5.10.2.2 Europe 88
5.10.2.3 Asia Pacific 88
5.10.2.4 Middle East & Africa 88
5.10.2.5 Latin America 89
5.11 TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 89
FIGURE 31 FIELD SERVICE MANAGEMENT MARKET: TRENDS AND DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 89
5.12 KEY STAKEHOLDERS AND BUYING CRITERIA 90
5.12.1 KEY STAKEHOLDERS IN BUYING PROCESS 90
FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS 90
TABLE 14 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS 90
5.12.2 BUYING CRITERIA 91
FIGURE 33 KEY BUYING CRITERIA FOR KEY VERTICALS 91
TABLE 15 KEY BUYING CRITERIA FOR KEY VERTICALS 91
5.13 BUSINESS MODEL ANALYSIS 92
FIGURE 34 FIELD SERVICE MANAGEMENT MARKET: BUSINESS MODELS 92
5.13.1 SUBSCRIPTION-BASED MODEL 92
5.13.2 LICENSE-BASED MODEL 93
5.13.3 FREEMIUM MODEL 93
5.14 KEY CONFERENCES AND EVENTS 94
TABLE 16 FIELD SERVICE MANAGEMENT MARKET: LIST OF KEY CONFERENCES AND EVENTS, 2024–2025 94
5.15 INVESTMENT AND FUNDING SCENARIO 95
FIGURE 35 INVESTMENT AND FUNDING SCENARIO OF MAJOR FSM COMPANIES 95
6 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING 96
6.1 INTRODUCTION 97
FIGURE 36 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD 97
6.1.1 OFFERINGS: FIELD SERVICE MANAGEMENT MARKET DRIVERS 97
TABLE 17 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 98
TABLE 18 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 98
FIGURE 37 WORK ORDER MANAGEMENT SEGMENT TO ACHIEVE HIGHEST GROWTH DURING FORECAST PERIOD 98
6.2 SOLUTIONS 99
6.2.1 NEED FOR ENHANCING OPERATIONAL EFFICIENCY TO PROPEL ADOPTION OF FIELD SERVICE MANAGEMENT SOLUTIONS 99
TABLE 19 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 99
TABLE 20 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 100
6.2.2 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION 100
TABLE 21 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 100
TABLE 22 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 101
6.2.2.1 Scheduling, dispatch, and route optimization modules 101
6.2.2.1.1 Dynamic scheduling 101
6.2.2.1.2 Real-time dispatching 101
6.2.2.1.3 Automated route optimization 101
6.2.3 WORK ORDER MANAGEMENT 102
TABLE 23 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 102
TABLE 24 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 102
6.2.3.1 Work order management modules 103
6.2.3.1.1 Work order creation 103
6.2.3.1.2 Assignment & tracking 103
6.2.3.1.3 Job status updates 103
6.2.4 CUSTOMER MANAGEMENT 103
TABLE 25 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 104
TABLE 26 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 104
6.2.4.1 Customer management modules 104
6.2.4.1.1 CRM 104
6.2.4.1.2 Knowledge base & documentation 105
6.2.4.1.3 Billing & invoicing 105
6.2.5 REPORTING & ANALYTICS 105
TABLE 27 REPORTING & ANALYTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 105
TABLE 28 REPORTING & ANALYTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 106
6.2.5.1 Reporting & analytic modules 106
6.2.5.1.1 KPI reporting & performance insights 106
6.2.5.1.2 Workforce analytics 106
6.2.6 INVENTORY MANAGEMENT 106
TABLE 29 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 107
TABLE 30 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 107
6.2.6.1 Inventory management modules 107
6.2.6.1.1 Spare parts tracking 107
6.2.6.1.2 Equipment management 107
6.2.6.1.3 Stock level monitoring 108
6.2.7 SERVICE CONTRACT MANAGEMENT 108
TABLE 31 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 108
TABLE 32 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 108
6.2.7.1 Service contract management modules 109
6.2.7.1.1 Contract creation & configuration 109
6.2.7.1.2 Contract lifecycle management 109
6.2.7.1.3 Contract & SLA management 109
6.2.8 OTHER SOLUTIONS 109
TABLE 33 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 110
TABLE 34 OTHER SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 110
6.3 SERVICES 110
6.3.1 FIELD SERVICE MANAGEMENT SERVICES ENABLE CONTINOUS BUSINESS IMPROVEMENT 110
FIGURE 38 CONSULTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 111
TABLE 35 FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 111
TABLE 36 FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 111
6.3.2 CONSULTING 112
TABLE 37 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 112
TABLE 38 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 112
6.3.2.1 Consulting types 113
6.3.2.1.1 Need assessment 113
6.3.2.1.2 Strategy development 113
6.3.3 INTEGRATION & IMPLEMENTATION 113
TABLE 39 INTEGRATION & IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 114
TABLE 40 INTEGRATION & IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 114
6.3.3.1 Integration & implementation types 114
6.3.3.1.1 Deployment planning 114
6.3.3.1.2 Configuration & customization 115
6.3.3.1.3 Integration with existing systems 115
6.3.4 TRAINING & SUPPORT 115
TABLE 41 TRAINING & SUPPORT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 115
TABLE 42 TRAINING & SUPPORT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 116
6.3.4.1 Training & support types 116
6.3.4.1.1 Technical support 116
6.3.4.1.2 Software updates 116
6.3.4.1.3 Onboarding/User role-based training 117
7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE 118
7.1 INTRODUCTION 119
7.1.1 DEPLOYMENT MODES: FIELD SERVICE MANAGEMENT MARKET DRIVERS 119
FIGURE 39 CLOUD SEGMENT TO ACHIEVE HIGHER CAGR DURING FORECAST PERIOD 119
TABLE 43 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 120
TABLE 44 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 120
7.2 ON-PREMISES 120
7.2.1 GROWING CONCERNS OVER DATA PRIVACY AND SECURITY TO DRIVE NEED FOR ON-PREMISES DEPLOYMENT OF FSM SERVICES 120
TABLE 45 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 121
TABLE 46 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 121
7.3 CLOUD 121
7.3.1 DEMAND FOR COST-EFFECTIVE DEPLOYMENT OF FSM SOLUTIONS TO ENCOURAGE USE OF CLOUD MODE 121
TABLE 47 CLOUD: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 122
TABLE 48 CLOUD: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 122
8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 123
8.1 INTRODUCTION 124
8.1.1 ORGANIZATION SIZES: FIELD SERVICE MANAGEMENT MARKET DRIVERS 124
FIGURE 40 SMES SEGMENT TO RECORD HIGHER CAGR DURING FORECAST PERIOD 124
TABLE 49 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 125
TABLE 50 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 125
8.2 LARGE ENTERPRISES 125
8.2.1 NEED FOR MANAGING LARGE NUMBER OF ASSETS ACROSS DEPARTMENTS TO DRIVE MARKET FOR FSM SERVICES 125
TABLE 51 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 126
TABLE 52 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 126
8.3 SMES 126
8.3.1 NEED FOR EMPOWERING SMES TO OPTIMIZE OPERATIONS AT LOW COST TO DRIVE FSM MARKET 126
TABLE 53 SMES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 127
TABLE 54 SMES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 127
9 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL 128
9.1 INTRODUCTION 129
9.1.1 VERTICALS: FIELD SERVICE MANAGEMENT MARKET DRIVERS 129
FIGURE 41 TRANSPORTATION & LOGISTICS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 130
TABLE 55 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2019–2022 (USD MILLION) 130
TABLE 56 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 131
9.1.2 MANUFACTURING 131
9.1.2.1 Need for timely repair & maintenance to drive adoption of FSM services and solutions 131
TABLE 57 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 131
TABLE 58 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 132
9.1.2.2 Manufacturing: Application areas 132
9.1.2.2.1 Asset tracking 132
9.1.2.2.2 Equipment maintenance & repair 132
9.1.2.2.3 Inventory management 133
9.1.2.2.4 Workforce management 133
9.1.2.2.5 Others 133
9.1.3 TRANSPORTATION & LOGISTICS 134
9.1.3.1 Focus on streamlining supply chain hurdles to boost market growth 134
TABLE 59 TRANSPORTATION & LOGISTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 134
TABLE 60 TRANSPORTATION & LOGISTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 134
9.1.3.2 Transportation & logistics: Application areas 135
9.1.3.2.1 Fleet management 135
9.1.3.2.2 Route optimization 135
9.1.3.2.3 Workforce management 135
9.1.3.2.4 Inventory & warehouse management 136
9.1.3.2.5 Others 136
9.1.4 CONSTRUCTION & REAL ESTATE 136
9.1.4.1 Demand for enhanced collaboration between on-site and offsite staff to drive market for field service management solutions 136
TABLE 61 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 137
TABLE 62 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 137
9.1.4.2 Construction & real estate: Application areas 137
9.1.4.2.1 Work order management 137
9.1.4.2.2 Job scheduling & dispatch 138
9.1.4.2.3 Project scheduling & planning 138
9.1.4.2.4 Equipment & asset management 138
9.1.4.2.5 Others 138
9.1.5 HEALTHCARE & LIFE SCIENCES 139
9.1.5.1 Need for improving patient care to strengthen ground for adoption of field service management services 139
TABLE 63 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 139
TABLE 64 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 139
9.1.5.2 Healthcare & life sciences: Application areas 140
9.1.5.2.1 Medical equipment maintenance 140
9.1.5.2.2 Patient care services 140
9.1.5.2.3 Remote patient monitoring 140
9.1.5.2.4 Pharmaceutical logistics 140
9.1.5.2.5 Others 140
9.1.6 ENERGY & UTILITIES 141
9.1.6.1 Focus on timely and efficient maintenance of energy & utility infrastructure to boost market growth 141
TABLE 65 ENERGY & UTILITIES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 141
TABLE 66 ENERGY & UTILITIES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 141
9.1.6.2 Energy & utilities: Application areas 142
9.1.6.2.1 Asset maintenance & management 142
9.1.6.2.2 Field workforce management 142
9.1.6.2.3 Equipment inspections 142
9.1.6.2.4 Compliance & audits 142
9.1.6.2.5 Grid maintenance & operations 142
9.1.6.2.6 Others 143
9.1.7 TELECOM 143
9.1.7.1 Emphasis on ensuring smooth operation of network infrastructure and delivering high-quality services to customers to boost growth 143
TABLE 67 TELECOM: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 143
TABLE 68 TELECOM: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 144
9.1.7.2 Telecom: Application areas 144
9.1.7.2.1 Network maintenance & updates 144
9.1.7.2.2 Field technician dispatch 144
9.1.7.2.3 Equipment configuration & optimization 145
9.1.7.2.4 Customer service & on-site support 145
9.1.7.2.5 Compliance & regulatory management 145
9.1.8 IT & ITES 146
9.1.8.1 Field service management solutions ensure technicians have necessary resources to act on requirements 146
TABLE 69 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 146
TABLE 70 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 146
9.1.8.2 IT & ITeS: Application areas 147
9.1.8.2.1 IT infrastructure maintenance 147
9.1.8.2.2 Hardware installation & support 147
9.1.8.2.3 Software deployment & updates 147
9.1.8.2.4 Emergency response & disaster recovery 148
9.1.8.2.5 Data center operations 148
9.1.9 OIL & GAS 148
9.1.9.1 Field service management solutions ensure efficient operation and maintenance of oil and gas assets, facilities, and infrastructure 148
TABLE 71 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET BY REGION, 2018–2022 (USD MILLION) 148
TABLE 72 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 149
9.1.9.2 Oil & gas: Application areas 149
9.1.9.2.1 Asset maintenance & management 149
9.1.9.2.2 Drilling & well services 149
9.1.9.2.3 Field inspection & audits 150
9.1.9.2.4 Pipeline inspection & maintenance 150
9.1.9.2.5 Health, safety, and environmental compliance 150
9.1.9.2.6 Others 150
9.1.10 OTHER VERTICALS 151
TABLE 73 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 151
TABLE 74 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 151
10 FIELD SERVICE MANAGEMENT MARKET, BY REGION 152
10.1 INTRODUCTION 153
FIGURE 42 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET IN 2023 153
TABLE 75 FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 153
TABLE 76 FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 154
10.2 NORTH AMERICA 154
10.2.1 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS 154
10.2.2 NORTH AMERICA: RECESSION IMPACT 155
FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT 155
TABLE 77 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 156
TABLE 78 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 156
TABLE 79 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 156
TABLE 80 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 157
TABLE 81 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 157
TABLE 82 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 157
TABLE 83 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 158
TABLE 84 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 158
TABLE 85 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 158
TABLE 86 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 158
TABLE 87 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 159
TABLE 88 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 159
TABLE 89 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 160
TABLE 90 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 160
10.2.3 US 160
10.2.3.1 Need to enhance efficiency, improve customer experiences, and drive competitive advantage to boost demand for FSM solutions 160
TABLE 91 US: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 160
TABLE 92 US: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 161
TABLE 93 US: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 161
TABLE 94 US: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 161
10.2.4 CANADA 161
10.2.4.1 FSM solutions help organizations achieve operational efficiency and real-time visibility into field operations 161
TABLE 95 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 162
TABLE 96 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 162
TABLE 97 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 162
TABLE 98 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 163
10.3 EUROPE 163
10.3.1 EUROPE: FIELD SERVICE MANAGEMENT MARKET DRIVERS 163
10.3.2 EUROPE: RECESSION IMPACT 164
TABLE 99 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 164
TABLE 100 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 164
TABLE 101 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 165
TABLE 102 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 165
TABLE 103 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 166
TABLE 104 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 166
TABLE 105 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 166
TABLE 106 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 166
TABLE 107 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 167
TABLE 108 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 167
TABLE 109 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 167
TABLE 110 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 168
TABLE 111 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 168
TABLE 112 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 169
10.3.3 UK 169
10.3.3.1 Rapid technological advancements, need for efficiency and optimization, and rising customer expectations for improved service to drive market 169
TABLE 113 UK: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 169
TABLE 114 UK: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 170
TABLE 115 UK: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 170
TABLE 116 UK: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 170
10.3.4 GERMANY 170
10.3.4.1 Growing digitalization, increased adoption of cloud-based solutions, and emphasis on enhancing customer experience to propel market 170
TABLE 117 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 171
TABLE 118 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 171
TABLE 119 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 171
TABLE 120 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 172
10.3.5 FRANCE 172
10.3.5.1 Necessity for mobile workforce management and need for optimizing technician schedules and workloads to spur market growth 172
TABLE 121 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 172
TABLE 122 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 172
TABLE 123 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 173
TABLE 124 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 173
10.3.6 ITALY 173
10.3.6.1 Rapid adoption of cloud-based FSM solutions and focus on enhanced customer experience to accelerate market growth 173
TABLE 125 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 174
TABLE 126 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 174
TABLE 127 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 174
TABLE 128 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 174
10.3.7 REST OF EUROPE 175
TABLE 129 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 175
TABLE 130 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 175
TABLE 131 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 176
TABLE 132 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 176
10.4 ASIA PACIFIC 176
10.4.1 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET DRIVERS 176
10.4.2 ASIA PACIFIC: RECESSION IMPACT 177
FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT 177
TABLE 133 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 178
TABLE 134 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 178
TABLE 135 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 178
TABLE 136 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 179
TABLE 137 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 179
TABLE 138 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 179
TABLE 139 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 180
TABLE 140 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 180
TABLE 141 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 180
TABLE 142 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 180
TABLE 143 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 181
TABLE 144 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 181
TABLE 145 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 182
TABLE 146 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 182
10.4.3 CHINA 182
10.4.3.1 Rapid economic development, technological advancements, and need for timely maintenance to drive market 182
TABLE 147 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 183
TABLE 148 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 183
TABLE 149 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 183
TABLE 150 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 183
10.4.4 JAPAN 184
10.4.4.1 FSM technology to aid in handling intricate data architectures and maintaining and installing complex internet infrastructure 184
TABLE 151 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 184
TABLE 152 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 184
TABLE 153 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 184
TABLE 154 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 185
10.4.5 INDIA 185
10.4.5.1 FSM solutions streamline field operations, optimize resource allocation, and enhance customer satisfaction 185
TABLE 155 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 185
TABLE 156 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 185
TABLE 157 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 186
TABLE 158 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 186
10.4.6 REST OF ASIA PACIFIC 186
TABLE 159 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 186
TABLE 160 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 187
TABLE 161 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 187
TABLE 162 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 187
10.5 MIDDLE EAST & AFRICA 187
10.5.1 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS 188
10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 188
TABLE 163 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 188
TABLE 164 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 189
TABLE 165 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 189
TABLE 166 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 189
TABLE 167 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 190
TABLE 168 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 190
TABLE 169 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 190
TABLE 170 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 191
TABLE 171 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 191
TABLE 172 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 191
TABLE 173 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 192
TABLE 174 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 192
TABLE 175 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY/REGION, 2018–2022 (USD MILLION) 193
TABLE 176 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY/REGION, 2023–2028 (USD MILLION) 193
10.5.3 GCC COUNTRIES 193
TABLE 177 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 194
TABLE 178 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 194
TABLE 179 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 194
TABLE 180 GCC COUNTRIES: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 194
10.5.3.1 KSA 195
10.5.3.1.1 Digital transformation with cloud-based solutions, AI-powered predictive maintenance, and adherence to stringent regulations to propel market 195
10.5.3.2 UAE 195
10.5.3.2.1 Economic diversification efforts toward non-oil sectors to fuel demand for FSM solutions 195
10.5.3.3 Rest of GCC Countries 195
10.5.4 SOUTH AFRICA 196
10.5.4.1 Economic recovery, urbanization, digitalization, and compliance requirements to boost demand for FSM solutions 196
TABLE 181 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 196
TABLE 182 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 196
TABLE 183 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 197
TABLE 184 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 197
10.5.5 REST OF MIDDLE EAST & AFRICA 197
TABLE 185 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 197
TABLE 186 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 198
TABLE 187 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 198
TABLE 188 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 198
10.6 LATIN AMERICA 198
10.6.1 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS 199
10.6.2 LATIN AMERICA: RECESSION IMPACT 199
TABLE 189 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 199
TABLE 190 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 200
TABLE 191 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 200
TABLE 192 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 200
TABLE 193 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 201
TABLE 194 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 201
TABLE 195 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 201
TABLE 196 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 201
TABLE 197 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 202
TABLE 198 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 202
TABLE 199 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 202
TABLE 200 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 203
TABLE 201 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 203
TABLE 202 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 203
10.6.3 BRAZIL 204
10.6.3.1 Vast geographical expanse leading to need for managing remote service locations effectively to drive market 204
TABLE 203 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 204
TABLE 204 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 204
TABLE 205 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 204
TABLE 206 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 205
10.6.4 MEXICO 205
10.6.4.1 Need to streamline operations and enhance customer satisfaction to fuel demand for FSM solutions 205
TABLE 207 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 205
TABLE 208 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 205
TABLE 209 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 206
TABLE 210 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 206
10.6.5 ARGENTINA 206
10.6.5.1 Presence of major players and need for optimized delivery routes and management of maintenance schedules to propel market 206
TABLE 211 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 206
TABLE 212 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 207
TABLE 213 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 207
TABLE 214 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 207
10.6.6 REST OF LATIN AMERICA 207
TABLE 215 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 208
TABLE 216 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 208
TABLE 217 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 208
TABLE 218 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 208
11 COMPETITIVE LANDSCAPE 209
11.1 OVERVIEW 209
11.2 KEY PLAYERS’ STRATEGIES/RIGHT TO WIN 209
TABLE 219 OVERVIEW OF STRATEGIES ADOPTED BY KEY FIELD SERVICE MANAGEMENT VENDORS 209
11.3 REVENUE ANALYSIS 211
FIGURE 45 REVENUE ANALYSIS OF KEY FSM MARKET PLAYERS 211
11.4 MARKET SHARE ANALYSIS 212
FIGURE 46 MARKET SHARE ANALYSIS, 2022 213
TABLE 220 FIELD SERVICE MANAGEMENT MARKET: DEGREE OF COMPETITION 214
11.5 BRAND/PRODUCT COMPARISON 215
FIGURE 47 BRAND COMPARISON/VENDOR PRODUCT LANDSCAPE 215
11.6 COMPANY EVALUATION MATRIX: KEY PLAYERS 215
11.6.1 STARS 216
11.6.2 EMERGING LEADERS 216
11.6.3 PERVASIVE PLAYERS 216
11.6.4 PARTICIPANTS 216
FIGURE 48 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023 217
11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023 218
FIGURE 49 FIELD SERVICE MANAGEMENT MARKET: COMPANY FOOTPRINT 218
TABLE 221 FIELD SERVICE MANAGEMENT MARKET: COMPANY REGIONAL FOOTPRINT 218
TABLE 222 FIELD SERVICE MANAGEMENT MARKET: COMPANY OFFERING FOOTPRINT 219
TABLE 223 FIELD SERVICE MANAGEMENT MARKET: COMPANY ORGANIZATION SIZE FOOTPRINT 219
TABLE 224 FIELD SERVICE MANAGEMENT MARKET: COMPANY VERTICAL FOOTPRINT 220
11.7 COMPANY EVALUATION MATRIX: STARTUPS/SMES 220
11.7.1 PROGRESSIVE COMPANIES 221
11.7.2 RESPONSIVE COMPANIES 221
11.7.3 DYNAMIC COMPANIES 221
11.7.4 STARTING BLOCKS 221
FIGURE 50 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2023 222
11.7.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2023 223
TABLE 225 FIELD SERVICE MANAGEMENT MARKET: KEY STARTUPS/SMES 223
TABLE 226 FIELD SERVICE MANAGEMENT MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES 223
11.8 COMPANY VALUATION AND FINANCIAL METRICS 224
FIGURE 51 COMPANY VALUATION AND FINANCIAL METRICS 224
11.9 KEY MARKET DEVELOPMENTS 224
11.9.1 PRODUCT/SOLUTION/SERVICE LAUNCHES 224
TABLE 227 FIELD SERVICE MANAGEMENT MARKET: PRODUCT/SOLUTION/SERVICE LAUNCHES, 2021–2023 224
11.9.2 DEALS 225
TABLE 228 FIELD SERVICE MANAGEMENT MARKET: DEALS, 2021–2023 225
12 COMPANY PROFILES 227
(Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)*
12.1 INTRODUCTION 227
12.2 KEY PLAYERS 227
12.2.1 ORACLE 227
TABLE 229 ORACLE: BUSINESS OVERVIEW 227
FIGURE 52 ORACLE: COMPANY SNAPSHOT 228
TABLE 230 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 228
12.2.2 MICROSOFT 230
TABLE 231 MICROSOFT: BUSINESS OVERVIEW 230
FIGURE 53 MICROSOFT: COMPANY SNAPSHOT 231
TABLE 232 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 231
TABLE 233 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS 232
12.2.3 SAP 234
TABLE 234 SAP: BUSINESS OVERVIEW 234
FIGURE 54 SAP: COMPANY SNAPSHOT 235
TABLE 235 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 235
12.2.4 IFS 237
TABLE 236 IFS: BUSINESS OVERVIEW 237
TABLE 237 IFS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 237
TABLE 238 IFS: PRODUCT LAUNCHES AND ENHANCEMENTS 238
TABLE 239 IFS: DEALS 238
12.2.5 SERVICEMAX 240
TABLE 240 SERVICEMAX: BUSINESS OVERVIEW 240
TABLE 241 SERVICEMAX: PRODUCTS/SOLUTIONS/SERVICES OFFERED 240
TABLE 242 SERVICEMAX: PRODUCT LAUNCHES AND ENHANCEMENTS 241
TABLE 243 SERVICEMAX: DEALS 242
12.2.6 SALESFORCE 244
TABLE 244 SALESFORCE: BUSINESS OVERVIEW 244
FIGURE 55 SALESFORCE: COMPANY SNAPSHOT 245
TABLE 245 SALESFORCE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 245
TABLE 246 SALESFORCE: PRODUCT LAUNCHES AND ENHANCEMENTS 246
12.2.7 INFOR 247
TABLE 247 INFOR: BUSINESS OVERVIEW 247
TABLE 248 INFOR: PRODUCTS/SOLUTIONS/SERVICES OFFERED 247
12.2.8 TRIMBLE 249
TABLE 249 TRIMBLE: BUSINESS OVERVIEW 249
FIGURE 56 TRIMBLE: COMPANY SNAPSHOT 250
TABLE 250 TRIMBLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 250
12.2.9 COMARCH 251
TABLE 251 COMARCH: BUSINESS OVERVIEW 251
FIGURE 57 COMARCH: COMPANY SNAPSHOT 252
TABLE 252 COMARCH: PRODUCTS/SOLUTIONS/SERVICES OFFERED 252
TABLE 253 COMARCH: DEALS 253
12.2.10 SERVICEPOWER 254
TABLE 254 SERVICEPOWER: BUSINESS OVERVIEW 254
TABLE 255 SERVICEPOWER: PRODUCTS/SOLUTIONS/SERVICES OFFERED 254
TABLE 256 SERVICEPOWER: DEALS 255
12.2.11 SERVICENOW 256
12.2.12 OVERIT 257
12.2.13 FIELDAWARE 257
12.2.14 ZINIER 258
12.2.15 ACCRUENT 259
12.2.16 PRAXEDO 259
12.2.17 FIELDEZ 260
12.2.18 FIELDEDGE 261
12.2.19 JOBBER 262
12.2.20 SERVICETITAN 263
12.2.21 KICKSERV 264
12.2.22 PEGA 265
12.2.23 MHELPDESK 266
12.3 STARTUPS/SMES 267
12.3.1 SKEDULO 267
12.3.2 SERVICE FUSION 268
12.3.3 HUSKY INTELLIGENCE 269
12.3.4 FIELDPULSE 269
12.3.5 WORKIZ 270
12.3.6 NOMADIA 270
*Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
13 ADJACENT MARKETS 271
13.1 INTRODUCTION 271
13.1.1 RELATED MARKETS 271
13.2 WORK FORCE MANAGEMENT MARKET 271
TABLE 257 WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2018–2025 (USD MILLION) 271
TABLE 258 WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2018–2025 (USD MILLION) 272
TABLE 259 WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2018–2025 (USD MILLION) 272
TABLE 260 WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 272
TABLE 261 WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 273
TABLE 262 WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2018–2025 (USD MILLION) 273
TABLE 263 WORKFORCE MANAGEMENT MARKET, BY REGION, 2018–2025 (USD MILLION) 273
13.3 WORK ORDER MANAGEMENT SYSTEMS MARKET 274
TABLE 264 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY COMPONENT, 2016–2023 (USD MILLION) 274
TABLE 265 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY DEPLOYMENT TYPE, 2016–2023 (USD MILLION) 274
TABLE 266 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 274
TABLE 267 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 275
TABLE 268 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION, 2016–2023 (USD MILLION) 275
14 APPENDIX 276
14.1 DISCUSSION GUIDE 276
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 280
14.3 CUSTOMIZATION OPTIONS 282
14.4 RELATED REPORTS 282
14.5 AUTHOR DETAILS 283
Table of Contents