北米のITサービス市場 : 2027年までの予測

出版:MarketsandMarkets(マーケッツアンドマーケッツ) 出版年月:2023年 1月

北米のITサービス市場 : サービスの種類、展開モード、組織の規模、ビジネス機能、業種 (BFSI、政府と防衛、ヘルスケア、消費財と小売)、国別 – 2027年までの予測
North America IT Services Market by Service Type, Deployment Mode, Organization Size, Business Function, Vertical (BFSI, Government and Defense, Healthcare, and Consumer Goods and Retail) and Country – Forecast to 2027

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The North America IT services market size is expected to grow from USD 500.0 billion in 2022 to USD 700.6 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 7.0% during the forecast period.

北米のITサービス市場 : サービスの種類、展開モード、組織の規模、ビジネス機能、業種 (BFSI、政府と防衛、ヘルスケア、消費財と小売)、国別 - 2027年までの予測 North America IT Services Market by Service Type, Deployment Mode, Organization Size, Business Function, Vertical (BFSI, Government and Defense, Healthcare, and Consumer Goods and Retail) and Country - Forecast to 2027

IT services are the application of technical and business expertise to help firms create, manage, and access information and business processes. The North America IT services market is primarily driven by the rising demand for cloud-based IT services across industries. It gives all organizational units remote access to data and applications storage and retrieval. Additionally, the market benefits from the Internet of Things (IoT) and Artificial Intelligence (AI) integration with connected devices and fast digitization. Through the use of business analytics and operational optimization, IT services enable precise forecasting.
As per managed services, managed data center and IT infrastructure to hold largest market size during forecast period
The managed services segment is sub segmented into managed security service, managed network service, managed data center and IT infrastructure, managed communication and collaboration, managed mobility service, and managed information service. As per managed services, managed data center and IT infrastructure market size is expected to grow from USD 43.1 billion in 2022 to USD 62.0 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 7.6% during the forecast period. To fully embrace digitalization, a company’s IT infrastructure must be matched with business needs. Greater security and compliance, agile infrastructure, increased staff productivity, and improved customer experiences are all benefits of IT infrastructure. The servicing and maintenance of all hardware and network equipment, such as installation, upgrading, and patching of Operating Systems (OS) and other software, storage and backups, and fault tolerance, are all typically the responsibility of service providers and are based on the service level agreement. Further, a managed data center is a particular kind of data center model that is set up, run, and supervised by a third-party data center service provider. It offers capabilities and features similar to those of a typical data center but via a Managed Service Platform (MSP).

As per infrastructure integration, network segment to hold largest market size during forecast period
The infrastructure integration segment is further subsegmented into the data center, network, security, mobility, and others. As per infrastructure integration, the network segment holds the largest market size and is expected to grow from USD 40.6 billion in 2022 to USD 48.9 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 3.8%% during the forecast period. Network service providers offer various services to monitor, maintain, and protect the network infrastructure of organizations while reducing network operating costs. New network business tools are released by vendors to link users in various locations and improve communication efficiency. To operate tasks, such as data transfers and switches, network technology requires network management software. Infrastructure is still not complete without network administration, which ensures that the servers, cabling, and switches are coordinated and achieve the required outcomes. For every industry, reliable and secure network infrastructure has become essential. To guarantee zero network outages and streamline network operations, organizations of all sizes, including SMEs and large corporations, invest extensively in network performance and monitoring solutions and services.
As per application integration, application testing to grow at highest CAGR during forecast period
The application integration segment is further subsegmented into application development, application testing, and application lifecycle management. As per application integration, application testing is expected to grow at the highest CAGR of 12.7% during the forecast period. Applications are checked for accuracy, usability, and consistency during the application testing process, which helps find flaws throughout the entire program. Applications need to be tested for improved functionality after development and before implementation. It involves a set of programmed manual, automated, or both techniques to reveal software application flaws. It covers every stage of a software program’s functional testing. Such testing helps the team assess and enhance the program’s quality while also reducing the organization’s costs connected with software development and testing. Application testing can take many various forms, including unit testing, integration testing, performance testing, and acceptability testing.

Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the North America IT services market.
 By Company: Tier I: 20%, Tier II: 34%, and Tier III: 46%
 By Designation: C-Level Executives: 35%, Directors: 25%, and Others: 40%
 By Region: Asia Pacific: 22%, Europe: 11%, North America: 62%, Rest of World: 5%
The report includes a study of key players offering North America IT services. It profiles major vendors in the North America IT services market. Some of the major North America IT services market vendors are IBM (US), Hewlett Packard Enterprise (US), Accenture (Ireland), Cisco (US), Wipro (India), HCL Technologies (India), Cognizant (US), Infosys (US), Rackspace (US), TCS (India), Fujitsu (Japan), Capgemini (France), Ericsson (Sweden), Huawei Technologies Co. Ltd. (US), Nokia Networks (Finland), GTT Communications (US), SAP (Germany), DXC Technology (US), NTT Data (Japan), and NEC Corporation (US).

North America IT Services Market by Service Type, Deployment Mode, Organization Size, Business Function, Vertical (BFSI, Government and Defense, Healthcare, and Consumer Goods and Retail) and Country - Forecast to 2027
Research coverage
The market study covers the North America IT services market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as service type, deployment mode, organization size, business function, vertical, and country. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Key benefits of buying report
The report would provide the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall North America IT services market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the market’s pulse and provides them with information on key market drivers, restraints, challenges, and opportunities.


目次

1 INTRODUCTION 19
1.1 OBJECTIVES OF STUDY 19
1.2 MARKET DEFINITION 19
1.2.1 INCLUSIONS & EXCLUSIONS 19
1.3 MARKET SCOPE 20
1.3.1 MARKET SEGMENTATION 20
1.3.2 YEARS CONSIDERED 21
1.4 CURRENCY CONSIDERED 21
TABLE 1 USD EXCHANGE RATE, 2019–2021 21
1.5 STAKEHOLDERS 22
1.6 SUMMARY OF CHANGES 22
2 RESEARCH METHODOLOGY 23
2.1 RESEARCH DATA 23
FIGURE 1 NORTH AMERICA IT SERVICES MARKET: RESEARCH DESIGN 24
2.1.1 SECONDARY DATA 25
2.1.1.1 Key data from secondary sources 25
2.1.2 PRIMARY DATA 26
2.1.2.1 Breakdown of primary interviews 26
FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 26
2.1.2.2 Key data from primary sources 27
TABLE 2 PRIMARY RESPONDENTS: NORTH AMERICA IT SERVICES MARKET 28
2.1.2.3 Key industry insights 28
2.2 MARKET SIZE ESTIMATION 28
2.2.1 BOTTOM-UP APPROACH 29
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 29
2.2.2 TOP-DOWN APPROACH 30
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 30
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 30
FIGURE 5 DATA TRIANGULATION METHODOLOGY 31
2.4 MARKET FORECAST 32
TABLE 3 FACTOR ANALYSIS 32
2.5 RESEARCH ASSUMPTIONS 33
2.6 LIMITATIONS & RISK ASSESSMENT 34

3 EXECUTIVE SUMMARY 35
FIGURE 6 NORTH AMERICA IT SERVICES MARKET SNAPSHOT, 2020–2027 36
FIGURE 7 TOP SEGMENTS IN NORTH AMERICA IT SERVICES MARKET 37
FIGURE 8 PROFESSIONAL SERVICES SEGMENT TO LEAD MARKET BY 2027 38
FIGURE 9 SYSTEM INTEGRATION SERVICES SEGMENT TO LEAD MARKET BY 2027 39
FIGURE 10 INFRASTRUCTURE INTEGRATION SERVICES SEGMENT TO DOMINATE MARKET BY 2027 40
FIGURE 11 APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO LEAD MARKET BY 2027 41
FIGURE 12 NETWORK SEGMENT TO BE LARGEST MARKET BY 2027 41
FIGURE 13 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE SEGMENT TO BE LARGEST MARKET BY 2027 42
FIGURE 14 OPERATION AND SUPPORT SEGMENT TO LEAD MARKET BY 2027 43
FIGURE 15 CLOUD SEGMENT TO BE LARGER MARKET BY 2027 44
FIGURE 16 SMES SEGMENT TO BE LARGER MARKET BY 2027 45
FIGURE 17 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD BILLION) 46
FIGURE 18 US TO ACCOUNT FOR LARGER MARKET SHARE BY 2027 47
4 PREMIUM INSIGHTS 48
4.1 ATTRACTIVE GROWTH OPPORTUNITIES FOR PLAYERS IN NORTH AMERICA IT SERVICES MARKET 48
FIGURE 19 DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE NORTH AMERICA IT SERVICES MARKET GROWTH 48
4.2 NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE (2022 VS. 2027) 49
FIGURE 20 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2027 49
4.3 NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE (2022 VS. 2027) 49
FIGURE 21 CLOUD SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2027 49
4.4 NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE (2022 VS. 2027) 50
FIGURE 22 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE BY 2027 50
4.5 NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION (2022 VS. 2027) 50
FIGURE 23 OPERATIONS AND SUPPORT BUSINESS SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2027 50
4.6 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL (2022 VS. 2027) 51
FIGURE 24 GOVERNMENT AND DEFENSE SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2027 51
4.7 NORTH AMERICA IT SERVICES MARKET: INVESTMENT SCENARIO 51
FIGURE 25 US TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS 51

5 MARKET OVERVIEW AND INDUSTRY TRENDS 52
5.1 INTRODUCTION 52
5.2 MARKET EVOLUTION 52
FIGURE 26 EVOLUTION OF NORTH AMERICA IT SERVICES MARKET 52
5.3 MARKET DYNAMICS 53
FIGURE 27 NORTH AMERICA IT SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 53
5.3.1 DRIVERS 54
5.3.1.1 Increased demand for cloud services 54
FIGURE 28 BENEFITS OF CLOUD SERVICE 54
5.3.1.2 Rising digitization among enterprises 54
5.3.1.3 Rising complications in connectivity 55
5.3.1.4 Growing need for risk mitigation 55
5.3.2 RESTRAINTS 55
5.3.2.1 Privacy and security concerns 55
FIGURE 29 RANSOMWARE AND PHISHING INCIDENTS ON VARIOUS CHANNELS 56
5.3.2.2 Increasing number of regulations and compliance 56
5.3.3 OPPORTUNITIES 56
5.3.3.1 Increasing demand for managed services among SMEs 56
5.3.3.2 Exponential growth in IP and cloud traffic 57
5.3.3.3 Growing demand for system integrators 57
5.3.3.4 Growing scope for exploring next-generation IT technology in BFSI and healthcare sectors 57
5.3.4 CHALLENGES 58
5.3.4.1 Lack of skilled workforce 58
5.3.4.2 Increase in vendor lock-in risks 58
5.3.4.3 Complexities involved in integrating IT infrastructure 58
5.4 CASE STUDY ANALYSIS 58
5.4.1 ERICSSON HELPED NEWPORT UTILITIES BRING HIGH-SPEED BROADBAND TO RURAL COMMUNITIES 59
5.4.2 DXC TECHNOLOGY HELPED INAIL FIGHT CYBER THREATS WITH AUTOMATION AND ML 59
5.4.3 LUMEN TECHNOLOGIES PROVIDED REFINITIV’S CLIENTS WITH SUITE OF FULLY MANAGED TRADING AND DATA PROPOSITIONS 60
5.4.4 CITRIX ENABLED AUTODESK INCREASE DIGITIZATION 60
5.4.5 RACKSPACE TECHNOLOGY PROVIDED ZACHRY CORPORATION WITH EXPERTISE AND SUPPORT 61
5.5 PATENT ANALYSIS 61
FIGURE 30 NUMBER OF PATENTS PUBLISHED, 2011–2021 61
FIGURE 31 TOP TEN PATENT APPLICANTS (GLOBAL), 2021 62
TABLE 4 TOP PATENT OWNERS 62
5.6 SUPPLY CHAIN ANALYSIS 62
FIGURE 32 SUPPLY CHAIN ANALYSIS 63
5.7 ECOSYSTEM ANALYSIS 63
FIGURE 33 ECOSYSTEM ANALYSIS 63
5.8 TECHNOLOGY ANALYSIS 64
5.8.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 64
5.8.2 BIG DATA AND ANALYTICS 65
5.8.3 CYBERSECURITY 65
5.8.4 CLOUD COMPUTING 65
5.9 REGULATORY LANDSCAPE 65
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS IN NORTH AMERICA 65
TABLE 5 LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 66
5.9.2 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 67
5.9.2.1 General Data Protection Regulation (EU) (2016/679) 67
5.9.2.2 SEC Rule 17a-4 67
5.9.2.3 ISO/IEC 27001 67
5.9.2.4 System and Organization Controls 2 Type II Compliance 67
5.9.2.5 Financial Industry Regulatory Authority 68
5.9.2.6 Freedom of Information Act 68
5.9.2.7 Health Insurance Portability and Accountability Act 68
5.10 PORTER’S FIVE FORCES ANALYSIS 69
FIGURE 34 PORTER’S FIVE FORCES ANALYSIS 69
TABLE 6 PORTER’S FIVE FORCES ANALYSIS 69
5.10.1 THREAT FROM NEW ENTRANTS 70
5.10.2 THREAT FROM SUBSTITUTES 70
5.10.3 BARGAINING POWER OF SUPPLIERS 70
5.10.4 BARGAINING POWER OF BUYERS 70
5.10.5 INTENSITY OF COMPETITIVE RIVALRY 70
5.11 KEY CONFERENCES & EVENTS, 2022–2023 71
TABLE 7 KEY CONFERENCES & EVENTS, 2022–2023 71
5.12 PRICING ANALYSIS 71
5.12.1 NORTH AMERICA IT SERVICES MARKET: PRICE TRENDS 71
TABLE 8 NORTH AMERICA IT SERVICES MARKET: PRICE LEVELS 71
5.12.2 AVERAGE SELLING PRICE TRENDS 73
TABLE 9 NORTH AMERICA IT SERVICES MARKET: AVERAGE SELLING PRICE LEVELS (USD) 73
5.13 TRENDS/DISRUPTIONS IMPACTING BUYERS 73
FIGURE 35 TRENDS/DISRUPTIONS IMPACTING BUYERS 73
5.14 KEY STAKEHOLDERS & BUYING CRITERIA 74
5.14.1 KEY STAKEHOLDERS IN BUYING PROCESS 74
FIGURE 36 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS 74
TABLE 10 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS 74
5.14.2 BUYING CRITERIA 75
FIGURE 37 KEY BUYING CRITERIA FOR END USERS 75
TABLE 11 KEY BUYING CRITERIA FOR END USERS 75
6 NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE 76
6.1 INTRODUCTION 77
FIGURE 38 MANAGED SERVICES SEGMENT TO GROW AT HIGHEST CAGR BY 2027 77
6.1.1 SERVICE TYPES: NORTH AMERICA IT SERVICES MARKET DRIVERS 77
TABLE 12 NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2017–2021 (USD BILLION) 78
TABLE 13 NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD BILLION) 78
6.2 PROFESSIONAL SERVICES 78
FIGURE 39 CONSULTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR BY 2027 79
TABLE 14 NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD BILLION) 79
TABLE 15 NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD BILLION) 79
6.2.1 SYSTEM INTEGRATION SERVICES 80
FIGURE 40 APPLICATION INTEGRATION SERVICES SEGMENT TO GROW AT HIGHER CAGR BY 2027 80
TABLE 16 NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2017–2021 (USD BILLION) 80
TABLE 17 NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2022–2027 (USD BILLION) 81
6.2.1.1 Application Integration Services 81
6.2.1.1.1 Rising need to bridge gap between existing on-premises systems and cloud-based enterprise applications 81
FIGURE 41 APPLICATION TESTING SEGMENT TO GROW AT HIGHEST CAGR BY 2027 81
TABLE 18 NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2017–2021 (USD BILLION) 82
TABLE 19 NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2022–2027 (USD BILLION) 82
6.2.1.1.2 Application development 82
6.2.1.1.3 Application testing 82
6.2.1.1.4 Application lifecycle management 83
6.2.1.2 Infrastructure Integration Services 83
6.2.1.2.1 Growing demand for IT platforms 83
FIGURE 42 MOBILITY SEGMENT TO GROW AT HIGHEST CAGR BY 2027 83
TABLE 20 NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2017–2021 (USD BILLION) 84
TABLE 21 NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2022–2027 (USD BILLION) 84
6.2.1.2.2 Data center 84
6.2.1.2.3 Mobility 84
6.2.1.2.4 Network 85
6.2.1.2.5 Security 85
6.2.1.2.6 Other infrastructure integration services 85
6.2.2 TRAINING AND EDUCATION SERVICES 85
6.2.2.1 Rising need to ensure hassle-free implementation of IT services 85
6.2.3 CONSULTING SERVICES 86
6.2.3.1 Increasing need to decrease complexity 86
6.3 MANAGED SERVICES 86
FIGURE 43 MANAGED MOBILITY SERVICE TO GROW AT HIGHEST CAGR BY 2027 86
6.3.1 MANAGED SERVICES: NORTH AMERICA IT SERVICES MARKET DRIVERS 87
TABLE 22 NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2017–2021 (USD BILLION) 87
TABLE 23 NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2022–2027 (USD BILLION) 88
6.3.2 MANAGED SECURITY SERVICE 88
6.3.2.1 Rising need to protect critical assets from cyberattacks 88
6.3.3 MANAGED NETWORK SERVICE 89
6.3.3.1 Increasing demand for managed network services among SMEs 89
6.3.4 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE 89
6.3.4.1 Rising demand for better storage and processing capabilities 89
6.3.5 MANAGED COMMUNICATION AND COLLABORATION SERVICE 89
6.3.5.1 Growing need for transparent, co-managed services for cloud collaboration 89
6.3.6 MANAGED MOBILITY SERVICE 90
6.3.6.1 Rising need to assist IT decision-makers in selecting hardware and applications 90
6.3.7 MANAGED INFORMATION SERVICE 90
6.3.7.1 Increasing complexity in business processes 90
6.4 TELECOM SERVICES 90
6.4.1 RISING DEMAND FOR ACCESSIBILITY AND RELIABILITY 90
7 NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE 91
7.1 INTRODUCTION 92
FIGURE 44 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE BY 2027 92
7.1.1 DEPLOYMENT MODES: NORTH AMERICA IT SERVICES MARKET DRIVERS 92
TABLE 24 NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD BILLION) 93
TABLE 25 NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD BILLION) 93
7.2 ON-PREMISES 93
7.2.1 ON-PREMISES DEPLOYMENT MODE ENABLES ORGANIZATIONS MAINTAIN DATA SECURITY 93
7.3 CLOUD 94
7.3.1 INCREASING RELIANCE OF ORGANIZATIONS ON IT ASSETS TO ENHANCE PRODUCTIVITY 94

8 NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE 95
8.1 INTRODUCTION 96
FIGURE 45 SMES SEGMENT TO GROW AT HIGHER CAGR BY 2027 96
8.1.1 ORGANIZATION SIZES: NORTH AMERICA IT SERVICES MARKET DRIVERS 96
TABLE 26 NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD BILLION) 97
TABLE 27 NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD BILLION) 97
8.2 SMALL AND MEDIUM-SIZED ENTERPRISES 97
8.2.1 INCREASING IT SPENDING TO MANAGE BUSINESS OPERATIONS 97
8.3 LARGE ENTERPRISES 98
8.3.1 GROWING NEED TO DIGITALIZE AND UPGRADE BUSINESS PROCESSES 98
9 NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION 99
9.1 INTRODUCTION 100
FIGURE 46 SALES AND MARKETING SEGMENT TO GROW AT HIGHEST CAGR BY 2027 100
9.1.1 BUSINESS FUNCTIONS: NORTH AMERICA IT SERVICES MARKET DRIVERS 100
TABLE 28 NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD BILLION) 101
TABLE 29 NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD BILLION) 101
9.2 HUMAN RESOURCE 102
9.2.1 RISING NEED TO IMPROVE EMPLOYEE ENGAGEMENT AND OPTIMIZE HR PROCESSES 102
9.3 FINANCE AND ACCOUNTING 102
9.3.1 EFFICIENT IT SERVICES HELP REMOVE REDUNDANT TASKS 102
9.4 SALES AND MARKETING 102
9.4.1 GROWING DEMAND FOR APPROPRIATE TOOLS TO ACHIEVE OUTCOME 102
9.5 SUPPLY CHAIN MANAGEMENT 103
9.5.1 IT SERVICES ENABLE TIMELY PROCUREMENT 103
9.6 OPERATIONS AND SUPPORT 103
9.6.1 RISING NEED TO IMPROVE PRODUCTIVITY AND QUALITY 103
9.7 MANUFACTURING 103
9.7.1 GROWING DEMAND TO ANALYZE, ACCESS, AND SHARE LARGE AMOUNT OF INFORMATION 103
9.8 OTHER BUSINESS FUNCTIONS 104
10 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL 105
10.1 INTRODUCTION 106
FIGURE 47 HEALTHCARE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 106
10.1.1 VERTICALS: NORTH AMERICA IT SERVICES MARKET DRIVERS 106
TABLE 30 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2017–2021 (USD BILLION) 107
TABLE 31 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD BILLION) 107
10.2 GOVERNMENT AND DEFENSE 107
10.2.1 RISING DEMAND FOR TRANSFORMATION OF GOVERNMENT INFRASTRUCTURE 107
10.3 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 108
10.3.1 RISING NEED FOR DIGITAL TRANSFORMATION AND IMPROVED CUSTOMER EXPERIENCE 108
10.4 HEALTHCARE 108
10.4.1 GROWING DEMAND FOR TOOLS TO SUPPORT USER SECURITY 108
10.5 MEDIA AND ENTERTAINMENT 109
10.5.1 TECHNOLOGICAL INNOVATIONS TO FACILITATE PERSONALIZED SERVICES 109
10.6 CONSUMER GOODS AND RETAIL 109
10.6.1 RISING USE OF TECHNOLOGY TO ADDRESS MARKET VOLATILITY 109
10.7 IT AND TELECOM 110
10.7.1 INCREASED USE OF SMARTPHONES TO DRIVE MOBILITY SOLUTIONS 110
10.8 OTHER VERTICALS 110
11 NORTH AMERICA IT SERVICES MARKET, BY COUNTRY 111
11.1 INTRODUCTION 111
11.1.1 NORTH AMERICA IT SERVICES MARKET DRIVERS 111
11.1.2 NORTH AMERICA: RECESSION IMPACT 111
FIGURE 48 NORTH AMERICA: MARKET SNAPSHOT 112
TABLE 32 NORTH AMERICA IT SERVICES MARKET, BY COUNTRY, 2017–2021 (USD BILLION) 112
TABLE 33 NORTH AMERICA IT SERVICES MARKET, BY COUNTRY, 2022–2027 (USD BILLION) 113
11.1.3 US 113
11.1.3.1 Increasing number of IT cloud service providers 113
TABLE 34 US: NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2017–2021 (USD BILLION) 113
TABLE 35 US: NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD BILLION) 114
TABLE 36 US: NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD BILLION) 114
TABLE 37 US: NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD BILLION) 114
TABLE 38 US: NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2017–2021 (USD BILLION) 114
TABLE 39 US: NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2022–2027 (USD BILLION) 115
TABLE 40 US: NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2017–2021 (USD BILLION) 115
TABLE 41 US: NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2022–2027 (USD BILLION) 115
TABLE 42 US: NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2017–2021 (USD BILLION) 116
TABLE 43 US: NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2022–2027 (USD BILLION) 116
TABLE 44 US: NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2017–2021 (USD BILLION) 116
TABLE 45 US: NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2022–2027 (USD BILLION) 117
TABLE 46 US: NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD BILLION) 117
TABLE 47 US: NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD BILLION) 117
TABLE 48 US: NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD BILLION) 117
TABLE 49 US: NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD BILLION) 118
TABLE 50 US: NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD BILLION) 118
TABLE 51 US: NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD BILLION) 118
TABLE 52 US: NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2017–2021 (USD BILLION) 119
TABLE 53 US: NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD BILLION) 119
11.1.4 CANADA 119
11.1.4.1 Rising adoption of cloud by IT service vendors 119
TABLE 54 CANADA: NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2017–2021 (USD BILLION) 120
TABLE 55 CANADA: NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD BILLION) 120
TABLE 56 CANADA: NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD BILLION) 120
TABLE 57 CANADA: NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD BILLION) 120
TABLE 58 CANADA: NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2017–2021 (USD BILLION) 121
TABLE 59 CANADA: NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2022–2027 (USD BILLION) 121
TABLE 60 CANADA: NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2017–2021 (USD BILLION) 121
TABLE 61 CANADA: NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2022–2027 (USD BILLION) 121
TABLE 62 CANADA: NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2017–2021 (USD BILLION) 122
TABLE 63 CANADA: NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2022–2027 (USD BILLION) 122
TABLE 64 CANADA: NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2017–2021 (USD BILLION) 122
TABLE 65 CANADA: NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2022–2027 (USD BILLION) 123
TABLE 66 CANADA: NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD BILLION) 123
TABLE 67 CANADA: NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD BILLION) 123
TABLE 68 CANADA: NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD BILLION) 123
TABLE 69 CANADA: NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD BILLION) 124
TABLE 70 CANADA: NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD BILLION) 124
TABLE 71 CANADA: NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD BILLION) 124
TABLE 72 CANADA: NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2017–2021 (USD BILLION) 125
TABLE 73 CANADA: NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD BILLION) 125
12 COMPETITIVE LANDSCAPE 126
12.1 INTRODUCTION 126
12.2 MARKET EVALUATION FRAMEWORK 126
FIGURE 49 MARKET EVALUATION FRAMEWORK 126
12.3 MARKET SHARE OF TOP VENDORS 127
FIGURE 50 NORTH AMERICA IT SERVICES MARKET: VENDOR SHARE ANALYSIS 127
12.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS 128
FIGURE 51 HISTORICAL REVENUE ANALYSIS, 2017–2021 (USD MILLION) 128
12.5 EVALUATION QUADRANT FOR KEY PLAYERS, 2022 128
FIGURE 52 COMPANY EVALUATION MATRIX FOR KEY PLAYERS: CRITERIA WEIGHTAGE 129
12.5.1 STARS 129
12.5.2 EMERGING LEADERS 129
12.5.3 PERVASIVE PLAYERS 129
12.5.4 PARTICIPANTS 130
FIGURE 53 COMPANY EVALUATION QUADRANT FOR KEY PLAYERS 130
12.5.5 COMPETITIVE BENCHMARKING OF KEY PLAYERS 131
TABLE 74 COMPANY FOOTPRINT, BY SERVICE TYPE 131
TABLE 75 COMPANY FOOTPRINT, BY COUNTRY 131
TABLE 76 OVERALL COMPANY FOOTPRINT 132
12.6 EVALUATION QUADRANT FOR STARTUPS/SMES, 2022 132
FIGURE 54 EVALUATION MATRIX FOR STARTUPS/SMES: CRITERIA WEIGHTAGE 133
12.6.1 RESPONSIVE COMPANIES 133
12.6.2 PROGRESSIVE COMPANIES 133
12.6.3 DYNAMIC COMPANIES 133
12.6.4 STARTING BLOCKS 133
FIGURE 55 EVALUATION QUADRANT FOR STARTUPS/SMES 134
TABLE 77 COMPANY FOOTPRINT FOR STARTUPS/SMES, BY SERVICE TYPE 134
TABLE 78 COMPANY FOOTPRINT FOR STARTUPS/SMES, BY COUNTRY 135
TABLE 79 OVERALL COMPANY FOOTPRINT FOR STARTUPS/SMES 135
12.6.5 COMPETITIVE BENCHMARKING OF STARTUPS/SMES 136
TABLE 80 DETAILED LIST OF KEY STARTUPS/SMES 136
12.7 COMPETITIVE SCENARIO 136
TABLE 81 NORTH AMERICA IT SERVICES MARKET: PRODUCT LAUNCHES, 2019–2022 136
TABLE 82 NORTH AMERICA IT SERVICES MARKET: DEALS, 2019–2022 139
13 COMPANY PROFILES 145
13.1 INTRODUCTION 145
13.2 KEY PLAYERS 145
(Business Overview, Services offered, Recent Developments, MnM View)*
13.2.1 IBM 145
TABLE 83 IBM: BUSINESS OVERVIEW 145
FIGURE 56 IBM: COMPANY SNAPSHOT 146
TABLE 84 IBM: SERVICES OFFERED 146
TABLE 85 IBM: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 149
TABLE 86 IBM: DEALS 150
13.2.2 HEWLETT PACKARD ENTERPRISE 154
TABLE 87 HPE: BUSINESS OVERVIEW 154
FIGURE 57 HPE: COMPANY SNAPSHOT 155
TABLE 88 HPE: SERVICES OFFERED 155
TABLE 89 HPE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 156
TABLE 90 HPE: DEALS 157
13.2.3 ACCENTURE 159
TABLE 91 ACCENTURE: BUSINESS OVERVIEW 159
FIGURE 58 ACCENTURE: COMPANY SNAPSHOT 160
TABLE 92 ACCENTURE: SERVICES OFFERED 160
TABLE 93 ACCENTURE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 161
TABLE 94 ACCENTURE: DEALS 162
13.2.4 CISCO 166
TABLE 95 CISCO: BUSINESS OVERVIEW 166
FIGURE 59 CISCO: COMPANY SNAPSHOT 167
TABLE 96 CISCO: SERVICES OFFERED 167
TABLE 97 CISCO: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 170
TABLE 98 CISCO: DEALS 170
13.2.5 WIPRO 173
TABLE 99 WIPRO: BUSINESS OVERVIEW 173
FIGURE 60 WIPRO: COMPANY SNAPSHOT 174
TABLE 100 WIPRO: SERVICES OFFERED 174
TABLE 101 WIPRO: SERVICE LAUNCHES & BUSINESS EXPANSIONS 175
TABLE 102 WIPRO: DEALS 176
13.2.6 HCL TECHNOLOGIES 178
TABLE 103 HCL TECHNOLOGIES: BUSINESS OVERVIEW 178
FIGURE 61 HCL TECHNOLOGIES: COMPANY SNAPSHOT 179
TABLE 104 HCL: SERVICES OFFERED 179
TABLE 105 HCL: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 181
TABLE 106 HCL: DEALS 182
13.2.7 COGNIZANT 184
TABLE 107 COGNIZANT: BUSINESS OVERVIEW 184
FIGURE 62 COGNIZANT: COMPANY SNAPSHOT 185
TABLE 108 COGNIZANT: SERVICES OFFERED 185
TABLE 109 COGNIZANT: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 186
TABLE 110 COGNIZANT: DEALS 186
13.2.8 INFOSYS 188
TABLE 111 INFOSYS: BUSINESS OVERVIEW 188
FIGURE 63 INFOSYS: COMPANY SNAPSHOT 189
TABLE 112 INFOSYS: SERVICES OFFERED 189
TABLE 113 INFOSYS: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 191
TABLE 114 INFOSYS: DEALS 191
13.2.9 RACKSPACE 193
TABLE 115 RACKSPACE: BUSINESS OVERVIEW 193
FIGURE 64 RACKSPACE: COMPANY SNAPSHOT 194
TABLE 116 RACKSPACE: SERVICES OFFERED 194
TABLE 117 RACKSPACE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 195
TABLE 118 RACKSPACE: DEALS 196
13.2.10 TCS 197
TABLE 119 TCS: BUSINESS OVERVIEW 197
FIGURE 65 TCS: COMPANY SNAPSHOT 198
TABLE 120 TCS: SERVICES OFFERED 198
TABLE 121 TCS: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 200
TABLE 122 TCS: DEALS 201
13.3 OTHER PLAYERS 203
13.3.1 FUJITSU 203
13.3.2 CAPGEMINI 204
13.3.3 ERICSSON 205
13.3.4 HUAWEI TECHNOLOGIES CO. LTD. 206
13.3.5 NOKIA NETWORKS 207
13.3.6 GTT COMMUNICATIONS 208
13.3.7 SAP 209
13.3.8 DXC TECHNOLOGY 210
13.3.9 NTT DATA 211
13.3.10 NEC 212
13.3.11 DELOITTE 213
13.3.12 VIRTUSTREAM 214
13.3.13 DIGITALOCEAN 215
13.3.14 BLUELOCK 216
13.3.15 NAVISITE 216
13.3.16 LUMEN TECHNOLOGIES 217
13.3.17 INFOR 217
13.3.18 OPENTEXT 218
13.3.19 CITRIX 219
13.3.20 IFS 220
13.4 SMES/STARTUPS 221
13.4.1 INVENTIVE WORKS 221
13.4.2 TECHMATRIX 222
13.4.3 MISSION CLOUD SERVICES 223
13.4.4 OPTANIX 224
13.4.5 SECUREKLOUD 225
13.4.6 ASCEND TECHNOLOGIES 226
13.4.7 ESSINTIAL 227
13.4.8 AUNALYTICS 227
13.4.9 2ND WATCH 228
13.4.10 CLOUDNOW 229
*Details on Business Overview, Services Offered, Recent Developments, MnM View might not be captured in case of unlisted companies.
14 ADJACENT/RELATED MARKETS 230
14.1 INTRODUCTION 230
14.1.1 RELATED MARKETS 230
14.1.2 LIMITATIONS 230
14.2 CLOUD MANAGED SERVICES MARKET 230
TABLE 123 CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2018–2021 (USD MILLION) 231
TABLE 124 CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 231
14.3 MANAGED SERVICES MARKET 232
TABLE 125 MANAGED SERVICES MARKET, BY REGION, 2016–2020 (USD MILLION) 232
TABLE 126 MANAGED SERVICES MARKET, BY REGION, 2021–2026 (USD MILLION) 232
15 APPENDIX 233
15.1 DISCUSSION GUIDE 233
15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 237
15.3 CUSTOMIZATION OPTIONS 239
15.4 RELATED REPORTS 239
15.5 AUTHOR DETAILS 240


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