出版：MarketsandMarkets（マーケッツアンドマーケッツ） 出版年月：2023年11月
Service Integration and Management Market – Global Forecast To 2028
サービス統合＆管理市場 : コンポーネント [ソリューション (ビジネスソリューション、テクノロジーソリューション)、サービス (統合と導入、コンサルティング)]、組織規模、業種 (製造、IT & ITeS、BFSI) 、地域別 – 2028年までの世界予測
Service Integration and Management Market by Component (Solutions (Business Solutions, Technology Solutions), Services (Integration & Implementation, Consulting)), Organization Size, Vertical (Manufacturing, It & ITeS, BFSI) & Region – Global Forecast to 2028
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| 種別 | 英文調査報告書 |
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Report Overview
The service integration and management market size is expected to grow from USD 4.8 billion in 2023 to USD 6.0 billion by 2028 at a compound annual growth rate (CAGR) of 4.3% during the forecast period.
The service integration and management market is witnessing a rise in hybrid service delivery models. Organizations are increasingly adopting a mix of traditional and cloud-based services, necessitating flexible and integrated approaches such as SIAM. The ability of SIAM to seamlessly manage and integrate services across diverse environments positions it as a critical enabler for businesses embracing hybrid models. As enterprises continue to prioritize customer experience, SIAM’s focus on cohesive service delivery and efficient management of diverse service providers positions it as a cornerstone for organizations striving to meet the evolving expectations of end-users in the digital age.
Additionally, as organizations prioritize customer experience, the demand for seamless and integrated services becomes paramount. SIAM offers an opportunity for businesses to enhance customer satisfaction by providing a unified and efficient service delivery model. The market also presents growth opportunities in integrating advanced technologies, including Artificial Intelligence (AI) and automation, to optimize service management processes. Furthermore, with an increasing focus on cybersecurity and compliance, SIAM can play a pivotal role in ensuring secure and resilient service ecosystems, presenting additional avenues for market expansion. As businesses embrace digital transformation, the service integration and management market stands at the forefront of providing comprehensive solutions to meet the evolving needs of modern enterprises.
“By vertical, the manufacturing segment holds the highest CAGR during the forecast period.”
The service integration and management market by vertical is divided into BFSI, IT & ITeS, telecommunications, energy & utilities, healthcare & life sciences, manufacturing, retail & consumer goods, transportation & logistics, and other verticals. The manufacturing segment is estimated to grow at the highest CAGR during the forecasted service integration and management market. The manufacturing industry relies heavily on the service integration and management market to improve operational efficiency, supply chain management, and overall competitiveness. In this sector, where accuracy, cost control, and timely delivery are essential, SIAM provides a structured framework for integrating and managing various services and processes. The manufacturing industry uses SIAM for application development and maintenance management and for integrating MES systems with other IT systems.
First and foremost, SIAM helps manufacturers streamline their operations by integrating various services critical to their production processes. These services include supply chain logistics, maintenance of manufacturing equipment, IT systems, and more. SIAM helps manufacturers reduce costs, minimize downtime, and improve operational efficiency by centralizing and optimizing these services. For example, SIAM can ensure that maintenance schedules for critical machinery are coordinated seamlessly, reducing the risk of production delays. Secondly, SIAM is crucial in supply chain management within the manufacturing industry. It facilitates the integration of various supply chain components, from raw material suppliers to distribution networks. This comprehensive view of the supply chain ensures that manufacturers can respond quickly to changes in demand, optimize inventory levels, and enhance overall supply chain efficiency. This helps manufacturers meet consumer demands more effectively, reduce lead times, and maintain a competitive edge in the market.
In conclusion, the service integration and management market is instrumental in driving efficiency, improving supply chain management, and maintaining competitiveness in the manufacturing industry. It enables manufacturers to integrate and manage various services and processes, resulting in cost savings, reduced downtime, and more responsive production and distribution systems.
“Based on organization size, the large enterprises segment holds the largest market share during the forecast period.”
The service integration and management market is segmented by organization size into large enterprises and SMEs. The large enterprises segment is expected to hold the largest market share during the forecast period. Service integration and management is an essential tool that plays a vital role in the efficient functioning of large enterprises by providing them with a structured approach to integrate, coordinate, and govern their various services, applications, and providers.
In the complex IT landscapes of large enterprises, SIAM serves as a central orchestrator that streamlines IT service delivery and ensures consistency across the organization. SIAM helps companies improve operational efficiency, reduce costs, and enhance service quality by eliminating redundancies and standardizing processes. SIAM is particularly useful for large banks and financial institutions that rely heavily on various IT systems, applications, and services to provide their customers with efficient and secure financial services. By using SIAM principles, these organizations can integrate their multiple services, such as online banking, mobile apps, payment processing, and customer relationship management systems, and ensure that all these components work together cohesively, reducing operational silos and improving overall service delivery. It enables large financial institutions to effectively manage multiple service providers, including those that provide cybersecurity, data analytics, or cloud infrastructure services. SIAM ensures that these providers collaborate seamlessly and maintain compliance with industry regulations while delivering services that align with the bank’s standards and security requirements.
In conclusion, SIAM is a crucial tool that enables large enterprises to adapt to changing business needs, scale their IT services, and align their technology with strategic goals while improving overall service delivery and enhancing customer experiences.
“Based on solutions, the business solutions segment holds the highest CAGR during the forecast period.”
The service integration and management market by solutions is segmented into business and technology solutions. The business solutions segment is estimated to grow at the highest CAGR during the forecasted service integration and management market. The business solutions segment in the service integration and management market plays a pivotal role in aligning IT services with an organization’s business objectives and ensuring the overall effectiveness of the SIAM framework.
Business solutions in the service integration and management market enable organizations to define and track key performance indicators (KPIs) directly related to business goals. These solutions provide dashboards and analytics tools that offer real-time insights into the performance of IT services, making it easier for organizations to assess how well these services contribute to their strategic objectives. This data-driven approach allows for more informed decision-making and ensures that the SIAM framework is continuously adapted to align with the evolving needs of the business.
Furthermore, business solutions help organizations optimize their IT services to maximize efficiency and cost-effectiveness. They provide automation and orchestration capabilities that streamline service delivery processes, reducing manual interventions and associated operational costs. By offering predictive analytics and trend analysis, these solutions enable organizations to address potential issues and improve service quality proactively. This, in turn, enhances the organization’s ability to manage its IT budget effectively and allocate resources where it can deliver the most value to the business.
Business solutions in the service integration and management market facilitate a more agile and responsive approach to service delivery. They support rapidly onboarding new service providers and integrating their services into the organization’s IT ecosystem. This agility is crucial in today’s fast-paced business environment, where the ability to quickly adapt and scale IT services is a competitive advantage.
In summary, the business solutions segment in the service integration and management market empowers organizations to make data-driven decisions, optimize their IT services, and maintain agility in service delivery. By aligning IT services with business objectives, these solutions ensure that the SIAM framework manages service providers effectively and contributes to an organization’s strategic goals, ultimately leading to increased competitiveness and better customer satisfaction.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the service integration and management market.
§ By Company: Tier I: 30%, Tier II: 45%, and Tier III: 25%
§ By Designation: C-Level Executives: 50%, Directors: 35%, and Others: 15%
§ By Region: North America: 50%, Europe: 30%, Asia Pacific: 15%, Rest of World: 5%
Some of the significant service integration and management market vendors are IBM (US), HCLTech (India), Fujitsu (Japan), DXC Technology (US), CGI (Canada), Atos (France), LTIMindtree (India), Infosys (India), TCS (India), and Wipro (India).
Research coverage:
The market study covers the service integration and management market across segments. It aims at estimating the market size and the growth potential across different segments, such as components, solutions, services, organization sizes, verticals, and regions. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Reasons to buy this report:
The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall service integration and management market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
Analysis of key drivers (Growing demand for unified service management platform, Increasing complexities in service management across industries, Increased spending on public cloud, Rising demand for multi-vendor outsourcing), restraints (Lack of skilled professionals, Data security and privacy concerns), opportunities (Advent of big data and analytics, Rising government investment in digitalization, Rapid globalization), and challenges (Integration issues with legacy and traditional SIAM systems, Vendor lock-in, Cultural and organizational resistance) influencing the growth of the service integration and management market.
• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the service integration and management market.
• Market Development: Comprehensive information about lucrative markets – the report analyses the service integration and management market across varied regions.
• Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the service integration and management market.
• Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players, including IBM (US), HCLTech (India), Fujitsu (Japan), DXC Technology (US), and CGI (Canada), among others in the service integration and management market.
Table of Contents
1 INTRODUCTION 45
1.1 STUDY OBJECTIVES 45
1.2 MARKET DEFINITION 45
1.3 STUDY SCOPE 46
1.3.1 MARKET SEGMENTATION 46
1.3.2 INCLUSIONS & EXCLUSIONS 47
1.3.3 REGIONS COVERED 48
1.4 YEARS CONSIDERED 48
1.5 CURRENCY CONSIDERED 49
TABLE 1 USD EXCHANGE RATES, 2018–2022 49
1.6 STAKEHOLDERS 49
1.7 SUMMARY OF CHANGES 50
1.8 RECESSION IMPACT 51
2 RESEARCH METHODOLOGY 52
2.1 RESEARCH DATA 52
FIGURE 1 SERVICE INTEGRATION AND MANAGEMENT MARKET: RESEARCH DESIGN 52
2.1.1 SECONDARY DATA 53
2.1.2 PRIMARY DATA 53
2.1.2.1 Breakup of primary profiles 54
2.1.2.2 Key industry insights 54
2.2 DATA TRIANGULATION 55
FIGURE 2 SERVICE INTEGRATION AND MANAGEMENT MARKET: DATA TRIANGULATION 55
2.3 MARKET SIZE ESTIMATION 56
FIGURE 3 SERVICE INTEGRATION AND MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 56
2.3.1 TOP-DOWN APPROACH 57
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 57
2.3.2 BOTTOM-UP APPROACH 57
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 58
FIGURE 6 SERVICE INTEGRATION AND MANAGEMENT MARKET: RESEARCH FLOW 58
2.3.3 MARKET ESTIMATION METHODOLOGIES 59
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION 59
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS 60
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH (SUPPLY SIDE) – COLLECTIVE REVENUE OF VENDORS 60
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: CAGR PROJECTIONS FROM SUPPLY SIDE 61
FIGURE 11 SERVICE INTEGRATION AND MANAGEMENT MARKET: DEMAND-SIDE APPROACH 61
2.4 MARKET FORECAST 62
TABLE 2 FACTOR ANALYSIS 62
2.5 IMPACT OF RECESSION ON GLOBAL SERVICE INTEGRATION AND MANAGEMENT MARKET 63
2.6 RESEARCH ASSUMPTIONS 63
2.7 LIMITATIONS AND RISK ASSESSMENT 65
3 EXECUTIVE SUMMARY 66
FIGURE 12 SERVICE INTEGRATION AND MANAGEMENT MARKET SNAPSHOT, 2020–2028 67
FIGURE 13 SEGMENTS WITH HIGH GROWTH RATES IN SERVICE INTEGRATION AND MANAGEMENT MARKET 68
FIGURE 14 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET BY 2028 69
FIGURE 15 TECHNOLOGY SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER SHARE BY 2028 70
FIGURE 16 CONTRACT MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET BY 2028 71
FIGURE 17 INFRASTRUCTURE SEGMENT TO ACCOUNT FOR LARGER SHARE BY 2028 72
FIGURE 18 APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET BY 2028 73
FIGURE 19 DATA CENTER SEGMENT TO ACCOUNT FOR LARGEST SHARE BY 2028 73
FIGURE 20 INTEGRATION & IMPLEMENTATION SEGMENT TO LEAD MARKET BY 2028 74
FIGURE 21 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET BY 2028 75
FIGURE 22 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST SHARE BY 2028 76
FIGURE 23 NORTH AMERICA TO ACHIEVE HIGHEST GROWTH DURING FORECAST PERIOD 77
4 PREMIUM INSIGHTS 78
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN SERVICE INTEGRATION AND MANAGEMENT MARKET 78
FIGURE 24 GROWING DEMAND FOR INCREASED FLEXIBILITY AND SCALABILITY IN OPERATIONS TO DRIVE ADOPTION OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS 78
4.2 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT 79
FIGURE 25 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER SHARE IN 2023 79
4.3 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION 79
FIGURE 26 TECHNOLOGY SOLUTIONS SEGMENT TO LEAD MARKET IN 2023 79
4.4 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE 80
FIGURE 27 INTEGRATION & IMPLEMENTATION SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023 80
4.5 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION 80
FIGURE 28 CONTRACT MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023 80
4.6 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION 81
FIGURE 29 INFRASTRUCTURE SEGMENT TO LEAD MARKET BY 2028 81
4.7 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION 81
FIGURE 30 APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023 81
4.8 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE 82
FIGURE 31 DATA CENTER SEGMENT TO BE DOMINANT MARKET IN 2023 82
4.9 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE 82
FIGURE 32 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER SHARE IN 2023 82
4.10 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL 83
FIGURE 33 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023 83
4.11 SERVICE INTEGRATION AND MANAGEMENT MARKET: REGIONAL ANALYSIS 83
FIGURE 34 ASIA PACIFIC TO EMERGE AS LUCRATIVE MARKET FOR INVESTMENTS IN NEXT FIVE YEARS 83
5 MARKET OVERVIEW AND INDUSTRY TRENDS 84
5.1 INTRODUCTION 84
5.2 MARKET DYNAMICS 84
FIGURE 35 SERVICE INTEGRATION AND MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 85
5.2.1 DRIVERS 85
5.2.1.1 Growing demand for unified service management platforms 85
5.2.1.2 Increasing complexities in service management across industries 86
5.2.1.3 Increased spending on public cloud 86
5.2.1.4 Rising demand for multi-vendor outsourcing 87
5.2.2 RESTRAINTS 87
5.2.2.1 Lack of skilled professionals 87
5.2.2.2 Data security and privacy concerns 88
5.2.3 OPPORTUNITIES 88
5.2.3.1 Advent of big data and analytics 88
5.2.3.2 Rising government investment in digitalization 89
5.2.3.3 Rapid globalization 89
5.2.4 CHALLENGES 90
5.2.4.1 Integration issues with legacy and traditional SIAM systems 90
5.2.4.2 Vendor lock-in 90
5.2.4.3 Cultural and organizational resistance 91
5.3 CASE STUDY ANALYSIS 91
5.3.1 CASE STUDY 1: PUBLIC HOSPITAL IN HONG KONG DEPLOYED FUJITSU’S PALMSECURE SYSTEM TO ENSURE HIGH LEVEL OF DATA SECURITY 91
5.3.2 CASE STUDY 2: POSTEN NORGE DEPLOYED INFOSYS SERVICENOW SUITE TO REDUCE WORKLOAD OF SERVICE DESKS 92
5.3.3 CASE STUDY 3: NEWS UK IMPLEMENTED HCL’S SOLUTIONS TO TRANSFORM ITS DATA CENTER AND BECOME MORE AGILE 93
5.3.4 CASE STUDY 4: EUROPEAN AUDIO COMPANY DEPLOYED LTIMINDTREE’S DIGITAL ECOSYSTEM TO DELIVER ENHANCED CUSTOMER EXPERIENCE AND EXPAND ITS ANNUAL USER BASE 94
5.3.5 CASE STUDY 5: NORWEGIAN OIL AND GAS ASSOCIATION COLLABORATED WITH TIETOEVRY TO REDUCE DOWNTIME 95
5.3.6 CASE STUDY 6: HANINGE MUNICIPALITY ADOPTED DATA DECTUS’S SOLUTIONS TO IMPROVE IT DELIVERY AND DRIVE INNOVATION 96
5.4 ECOSYSTEM ANALYSIS 96
FIGURE 36 SERVICE INTEGRATION AND MANAGEMENT MARKET ECOSYSTEM 97
5.5 VALUE CHAIN ANALYSIS 97
FIGURE 37 SERVICE INTEGRATION AND MANAGEMENT MARKET: VALUE CHAIN ANALYSIS 98
5.6 PRICING ANALYSIS 98
5.6.1 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY SOLUTION 98
TABLE 3 INDICATIVE PRICING ANALYSIS OF SERVICE INTEGRATION AND MANAGEMENT SERVICES 99
5.6.2 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY SERVICE 100
TABLE 4 INDICATIVE PRICING ANALYSIS OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS 100
5.7 PATENT ANALYSIS 101
FIGURE 38 NUMBER OF PATENTS PUBLISHED, 2012–2022 101
FIGURE 39 TOP TEN PATENT APPLICANTS, 2022 102
TABLE 5 TOP PATENT OWNERS 102
5.8 TECHNOLOGY ANALYSIS 103
5.8.1 KEY TECHNOLOGIES 103
5.8.1.1 Cloud Computing 103
5.8.1.2 API Integration 103
5.8.1.3 Artificial Intelligence and Machine Learning 103
5.8.1.4 Containerization and Microservices 104
5.8.2 COMPLIMENTARY TECHNOLOGIES 104
5.8.2.1 Data Analytics and Business Intelligence (BI) 104
5.8.2.2 DevOps 104
5.8.2.3 Endpoint Security 105
5.8.3 ADJACENT TECHNOLOGIES 105
5.8.3.1 Internet of Things 105
5.8.3.2 Edge Computing 105
5.8.3.3 Big Data 105
5.9 REGULATORY LANDSCAPE 106
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 106
TABLE 6 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 106
TABLE 7 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 106
TABLE 8 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 107
TABLE 9 REST OF THE WORLD: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 107
5.9.2 REGULATIONS, BY REGION 108
5.9.2.1 North America 108
5.9.2.2 Europe 109
5.9.2.3 Asia Pacific 109
5.9.2.4 Middle East & South Africa 109
5.9.2.5 Latin America 110
5.9.3 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 110
5.9.3.1 General Data Protection Regulation 110
5.9.3.2 SEC Rule 17a-4 110
5.9.3.3 ISO/IEC 27001 110
5.9.3.4 System and Organization Controls 2 Type II Compliance 111
5.9.3.5 Financial Industry Regulatory Authority 111
5.9.3.6 Freedom of Information Act 111
5.9.3.7 Health Insurance Portability and Accountability Act 111
5.10 PORTER’S FIVE FORCES ANALYSIS 112
FIGURE 40 PORTER’S FIVE FORCES ANALYSIS 112
TABLE 10 PORTER’S FIVE FORCES ANALYSIS 112
5.10.1 THREAT OF NEW ENTRANTS 113
5.10.2 THREAT OF SUBSTITUTES 113
5.10.3 BARGAINING POWER OF SUPPLIERS 113
5.10.4 BARGAINING POWER OF BUYERS 113
5.10.5 INTENSITY OF COMPETITIVE RIVALRY 113
5.11 KEY CONFERENCES & EVENTS 114
TABLE 11 SERVICE INTEGRATION AND MANAGEMENT MARKET: KEY CONFERENCES & EVENTS, 2023–2024 114
5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS 114
FIGURE 41 SERVICE INTEGRATION AND MANAGEMENT MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 114
5.13 KEY STAKEHOLDERS & BUYING CRITERIA 115
5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS 115
FIGURE 42 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS 115
TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS 115
5.13.2 BUYING CRITERIA 116
FIGURE 43 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 116
TABLE 13 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 116
5.14 SERVICE INTEGRATION AND MANAGEMENT MARKET: BUSINESS MODELS 117
5.14.1 INTERNAL SERVICE INTEGRATOR 117
5.14.2 EXTERNAL SERVICE INTEGRATOR 118
5.14.3 HYBRID SERVICE INTEGRATOR 119
6 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT 121
6.1 INTRODUCTION 122
TABLE 14 COMPONENTS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 122
TABLE 15 COMPONENTS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 122
6.1.1 COMPONENTS: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS 123
FIGURE 44 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 123
TABLE 16 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 123
TABLE 17 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 124
6.2 SOLUTIONS 124
6.2.1 DEMAND TO IMPROVE OPERATIONAL PERFORMANCE BY AUTOMATING AND STANDARDIZING ACTIVITIES WITHIN ENTERPRISES TO DRIVE MARKET 124
TABLE 18 SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 125
TABLE 19 SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 125
6.3 SERVICES 125
6.3.1 SIAM SERVICES HELP BUSINESSES NAVIGATE COMPLEXITIES OF ADOPTING AND MAINTAINING CLOUD-BASED SYSTEMS 125
TABLE 20 SERVICES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 126
TABLE 21 SERVICES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 126
7 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION 127
7.1 INTRODUCTION 128
7.1.1 SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS 128
FIGURE 45 BUSINESS SOLUTIONS SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 128
TABLE 22 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 128
TABLE 23 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 129
7.2 BUSINESS SOLUTIONS 129
7.2.1 NEED FOR EMPOWERING ORGANIZATIONS TO MAKE DATA-DRIVEN DECISIONS, OPTIMIZE IT SERVICES, AND MAINTAIN AGILITY IN SERVICE DELIVERY TO BOOST GROWTH 129
TABLE 24 BUSINESS SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 130
TABLE 25 BUSINESS SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 130
FIGURE 46 GOVERNMENT, RISK, AND CONTROL SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 130
TABLE 26 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION) 131
TABLE 27 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION) 131
7.2.2 GOVERNMENT, RISK, AND CONTROL (GRC) 131
TABLE 28 GOVERNMENT, RISK, AND CONTROL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 132
TABLE 29 GOVERNMENT, RISK, AND CONTROL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 132
7.2.3 CONTRACT MANAGEMENT 132
TABLE 30 CONTRACT MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 133
TABLE 31 CONTRACT MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 133
7.2.4 PROCUREMENT 134
TABLE 32 PROCUREMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 134
TABLE 33 PROCUREMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 135
7.2.5 AUDITING & INVOICING 135
TABLE 34 AUDITING & INVOICING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 136
TABLE 35 AUDITING & INVOICING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 136
7.3 TECHNOLOGY SOLUTIONS 136
7.3.1 TECHNOLOGY SOLUTIONS HELP ORGANIZATIONS MANAGE COMPLEX IT SERVICE ENVIRONMENTS 136
TABLE 36 TECHNOLOGY SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 137
TABLE 37 TECHNOLOGY SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 137
FIGURE 47 APPLICATION SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 138
TABLE 38 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION) 138
TABLE 39 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION) 138
7.3.2 APPLICATION 138
TABLE 40 APPLICATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 139
TABLE 41 APPLICATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 139
FIGURE 48 APPLICATION TESTING SEGMENT TO GROW AT HIGHEST CAGR BY 2028 140
TABLE 42 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 140
TABLE 43 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 140
7.3.2.1 Application development 141
TABLE 44 APPLICATION DEVELOPMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 141
TABLE 45 APPLICATION DEVELOPMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 141
7.3.2.2 Application testing 142
TABLE 46 APPLICATION TESTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 142
TABLE 47 APPLICATION TESTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 142
7.3.2.3 Application lifecycle management 143
TABLE 48 APPLICATION LIFECYCLE MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 143
TABLE 49 APPLICATION LIFECYCLE MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 143
7.3.3 INFRASTRUCTURE 144
TABLE 50 INFRASTRUCTURE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 144
TABLE 51 INFRASTRUCTURE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 144
FIGURE 49 OTHER INFRASTRUCTURE SOLUTIONS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 145
TABLE 52 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION) 145
TABLE 53 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION) 145
7.3.3.1 Data center 146
TABLE 54 DATA CENTER: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 146
TABLE 55 DATA CENTER: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 146
7.3.3.2 Network 147
TABLE 56 NETWORK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 147
TABLE 57 NETWORK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 147
7.3.3.3 Security 148
TABLE 58 SECURITY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 148
TABLE 59 SECURITY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 148
7.3.3.4 Other infrastructure solutions 149
TABLE 60 OTHER INFRASTRUCTURE SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 149
TABLE 61 OTHER INFRASTRUCTURE SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 149
8 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE 150
8.1 INTRODUCTION 151
FIGURE 50 TRAINING, SUPPORT, AND MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 151
8.1.1 SERVICES: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS 151
TABLE 62 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 151
TABLE 63 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 152
8.2 INTEGRATION & IMPLEMENTATION 152
8.2.1 FOCUS OF BUSINESSES ON ADAPTING TO EVOLVING IT LANDSCAPES AND DELIVERING STREAMLINED SERVICES TO SPUR DEMAND 152
TABLE 64 INTEGRATION & IMPLEMENTATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 153
TABLE 65 INTEGRATION & IMPLEMENTATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 153
8.3 CONSULTING 153
8.3.1 CONSULTING SERVICES PROVIDE EXPERTISE AND GUIDANCE TO ORGANIZATIONS LOOKING TO STREAMLINE SERVICE INTEGRATION PROCESSES 153
TABLE 66 CONSULTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 154
TABLE 67 CONSULTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 154
8.4 TRAINING, SUPPORT, AND MAINTENANCE 155
8.4.1 EMPHASIS ON PROVIDING EXPERTISE AND GUIDANCE TO ORGANIZATIONS LOOKING TO STREAMLINE SERVICE INTEGRATION PROCESSES TO BOOST MARKET 155
TABLE 68 TRAINING, SUPPORT, AND MAINTENANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 156
TABLE 69 TRAINING, SUPPORT, AND MAINTENANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 156
9 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE 157
9.1 INTRODUCTION 158
9.1.1 ORGANIZATION SIZE: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS 158
FIGURE 51 SMES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 158
TABLE 70 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 158
TABLE 71 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 159
9.2 LARGE ENTERPRISES 159
9.2.1 GROWING FOCUS ON IMPROVING OPERATIONAL EFFICIENCY AND ENHANCING SERVICE QUALITY TO DRIVE MARKET 159
TABLE 72 LARGE ENTERPRISES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 160
TABLE 73 LARGE ENTERPRISES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 160
9.3 SMALL AND MEDIUM-SIZED ENTERPRISES (SMES) 160
9.3.1 SERVICE INTEGRATION AND MANAGEMENT SERVICES ENABLE SMES TO STREAMLINE IT OPERATIONS BY INTEGRATING SERVICES AND AUTOMATING PROCESSES 160
TABLE 74 SMES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 161
TABLE 75 SMES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 161
10 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL 162
10.1 INTRODUCTION 163
10.1.1 VERTICALS: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS 163
FIGURE 52 MANUFACTURING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 163
TABLE 76 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 164
TABLE 77 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 164
10.2 IT & ITES 165
10.2.1 NEED FOR MANAGING GROWING COMPLEXITY IN IT SERVICE ECOSYSTEMS TO DRIVE POPULARITY OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS 165
TABLE 78 IT & ITES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 165
TABLE 79 IT & ITES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 165
10.2.1.1 Service level agreement management 166
10.2.1.2 Incident & problem management 166
10.2.1.3 Improved service quality 166
10.2.1.4 Service catalog management 167
10.3 TELECOMMUNICATIONS 167
10.3.1 DEMAND FOR INTEGRATING DIVERSE SERVICES AND TECHNOLOGIES TO BOOST MARKET 167
TABLE 80 TELECOMMUNICATIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 168
TABLE 81 TELECOMMUNICATIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 168
10.3.1.1 Multi-service provider coordination 168
10.3.1.2 Efficient incident & problem management 169
10.4 BFSI 169
10.4.1 CHANGING DYNAMICS IN FINANCIAL INSTITUTIONS TO PROPEL USE OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS 169
TABLE 82 BFSI: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 170
TABLE 83 BFSI: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 170
10.4.1.1 Customer-centric services management 171
10.4.1.2 Regulatory compliance management 171
10.5 RETAIL & CONSUMER GOODS 172
10.5.1 GROWING DEMAND FOR CONSISTENCY ACROSS PHYSICAL STORES, E-COMMERCE WEBSITES, AND CUSTOMER SUPPORT CHANNELS TO BOOST MARKET 172
TABLE 84 RETAIL & CONSUMER GOODS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 172
TABLE 85 RETAIL & CONSUMER GOODS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 173
10.5.1.1 Increased agility 173
10.5.1.2 Fraud detection & prevention 173
10.6 MANUFACTURING 174
10.6.1 SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS ENABLE MANUFACTURERS TO STREAMLINE OPERATIONS BY INTEGRATING VARIOUS SERVICES CRITICAL TO PRODUCTION PROCESSES 174
TABLE 86 MANUFACTURING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 174
TABLE 87 MANUFACTURING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 175
10.6.1.1 Management of application development and maintenance 175
10.6.1.2 Integration of MES systems with other IT systems 175
10.7 HEALTHCARE & LIFE SCIENCES 176
10.7.1 NEED FOR SEAMLESS INTEGRATION OF HEALTHCARE & LIFE SCIENCES SERVICES TO PROPEL DEMAND 176
TABLE 88 HEALTHCARE & LIFE SCIENCES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 177
TABLE 89 HEALTHCARE & LIFE SCIENCES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 177
10.7.1.1 Multi-provider healthcare ecosystem 177
10.7.1.2 End-to-end service management 178
10.8 ENERGY & UTILITIES 178
10.8.1 SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS ENABLE SMOOTH TRANSITION FROM TRADITIONAL TO RENEWABLE ENERGY SOURCES 178
TABLE 90 ENERGY & UTILITIES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 179
TABLE 91 ENERGY & UTILITIES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 180
10.8.1.1 Reduced TCO 180
10.8.1.2 Effective risk mitigation 180
10.9 TRANSPORTATION & LOGISTICS 181
10.9.1 SERVICE INTEGRATION AND MANAGEMENT SERVICES FACILITATE REAL-TIME TRACKING, ENSURING CUSTOMERS RECEIVE TIMELY AND ACCURATE INFORMATION 181
TABLE 92 TRANSPORTATION & LOGISTICS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 181
TABLE 93 TRANSPORTATION & LOGISTICS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 182
10.9.1.1 Performance tracking 182
10.10 OTHER VERTICALS 182
10.10.1 MEDIA & ENTERTAINMENT 182
10.10.2 GOVERNMENT & PUBLIC SECTOR 183
10.10.3 TRAVEL & HOSPITALITY 183
TABLE 94 OTHER VERTICALS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 183
TABLE 95 OTHER VERTICALS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 183
11 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION 184
11.1 INTRODUCTION 185
FIGURE 53 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE BY 2028 185
TABLE 96 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 185
TABLE 97 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 186
11.1.1 NORTH AMERICA 186
11.1.2 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS 186
11.1.3 NORTH AMERICA: RECESSION IMPACT 187
FIGURE 54 NORTH AMERICAN SERVICE INTEGRATION AND MANAGEMENT MARKET: REGIONAL SNAPSHOT 187
TABLE 98 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 188
TABLE 99 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 188
TABLE 100 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 188
TABLE 101 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 188
TABLE 102 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION) 189
TABLE 103 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION) 189
TABLE 104 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION) 189
TABLE 105 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION) 189
TABLE 106 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 190
TABLE 107 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 190
TABLE 108 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION) 190
TABLE 109 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION) 191
TABLE 110 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 191
TABLE 111 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 191
TABLE 112 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 191
TABLE 113 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 192
TABLE 114 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 192
TABLE 115 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 192
TABLE 116 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 193
TABLE 117 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 193
11.1.4 US 193
11.1.4.1 Need for businesses and institutions to operate efficiently and address industry-specific challenges to drive growth 193
TABLE 118 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 194
TABLE 119 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 194
TABLE 120 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 194
TABLE 121 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 194
11.1.5 CANADA 195
11.1.5.1 Increased cyberattacks and growth in digital infrastructure to boost demand for service integration and management solutions 195
TABLE 122 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 195
TABLE 123 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 196
TABLE 124 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 196
TABLE 125 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 196
11.2 EUROPE 196
11.2.1 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS 197
11.2.2 EUROPE: RECESSION IMPACT 197
TABLE 126 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 198
TABLE 127 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 198
TABLE 128 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 198
TABLE 129 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 198
TABLE 130 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION) 199
TABLE 131 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION) 199
TABLE 132 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION) 199
TABLE 133 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION) 199
TABLE 134 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 200
TABLE 135 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 200
TABLE 136 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION) 200
TABLE 137 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION) 201
TABLE 138 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 201
TABLE 139 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 201
TABLE 140 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 202
TABLE 141 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 202
TABLE 142 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 202
TABLE 143 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 203
TABLE 144 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 203
TABLE 145 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 203
11.2.3 UK 204
11.2.3.1 Stringent regulations and awareness about importance of service integration and management solutions to boost market 204
TABLE 146 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 204
TABLE 147 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 204
TABLE 148 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 205
TABLE 149 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 205
11.2.4 GERMANY 205
11.2.4.1 High demand for cloud service integration and management solutions among startups to encourage market expansion 205
TABLE 150 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 206
TABLE 151 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 206
TABLE 152 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 206
TABLE 153 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 206
11.2.5 FRANCE 207
11.2.5.1 Increasing focus on equipping operations with SIAM solutions to propel market 207
TABLE 154 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 207
TABLE 155 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 208
TABLE 156 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 208
TABLE 157 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 208
11.2.6 ITALY 208
11.2.6.1 SIAM professional services offer organizations access to specialized expertise and best practices 208
TABLE 158 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 209
TABLE 159 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 209
TABLE 160 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 209
TABLE 161 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 210
11.2.7 REST OF EUROPE 210
TABLE 162 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 210
TABLE 163 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 210
TABLE 164 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 211
TABLE 165 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 211
11.3 ASIA PACIFIC 211
11.3.1 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS 212
11.3.2 ASIA PACIFIC: RECESSION IMPACT 212
FIGURE 55 ASIA PACIFIC SERVICE INTEGRATION AND MANAGEMENT MARKET: REGIONAL SNAPSHOT 213
TABLE 166 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 213
TABLE 167 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 214
TABLE 168 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 214
TABLE 169 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 214
TABLE 170 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION) 214
TABLE 171 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION) 215
TABLE 172 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION) 215
TABLE 173 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION) 215
TABLE 174 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 215
TABLE 175 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 216
TABLE 176 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION) 216
TABLE 177 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION) 216
TABLE 178 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 217
TABLE 179 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 217
TABLE 180 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 217
TABLE 181 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 217
TABLE 182 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 218
TABLE 183 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 218
TABLE 184 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 219
TABLE 185 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 219
11.3.3 CHINA 219
11.3.3.1 Presence of innovative technologies to spur market 219
TABLE 186 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 220
TABLE 187 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 220
TABLE 188 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 220
TABLE 189 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 220
11.3.4 JAPAN 221
11.3.4.1 Increased R&D investments and skilled professionals to drive demand for service integration and management solutions 221
TABLE 190 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 221
TABLE 191 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 221
TABLE 192 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 222
TABLE 193 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 222
11.3.5 INDIA 222
11.3.5.1 Need for financial institutions to improve operational efficiency to propel demand for service integration and management solutions 222
TABLE 194 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 223
TABLE 195 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 223
TABLE 196 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 223
TABLE 197 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 223
11.3.6 REST OF ASIA PACIFIC 224
TABLE 198 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 224
TABLE 199 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 224
TABLE 200 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 224
TABLE 201 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 225
11.4 MIDDLE EAST & AFRICA 225
11.4.1 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS 225
11.4.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 226
TABLE 202 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 226
TABLE 203 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 226
TABLE 204 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 226
TABLE 205 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 227
TABLE 206 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION) 227
TABLE 207 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION) 227
TABLE 208 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION) 227
TABLE 209 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION) 228
TABLE 210 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 228
TABLE 211 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 228
TABLE 212 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION) 228
TABLE 213 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION) 229
TABLE 214 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 229
TABLE 215 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 229
TABLE 216 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 229
TABLE 217 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 230
TABLE 218 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 230
TABLE 219 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 230
TABLE 220 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 231
TABLE 221 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 231
11.4.3 GULF COOPERATION COUNCIL 231
11.4.3.1 Rapid digital transformation and need to improve operational efficiency to drive market demand 231
TABLE 222 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 232
TABLE 223 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 232
TABLE 224 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 232
TABLE 225 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 232
TABLE 226 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 233
TABLE 227 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 233
11.4.3.2 Kingdom of Saudi Arabia 233
11.4.3.3 United Arab Emirates (UAE) 233
11.4.3.4 Rest of Gulf Cooperation Council Countries 234
11.4.4 SOUTH AFRICA 234
11.4.4.1 Strong emphasis on data security and compliance to boost growth 234
TABLE 228 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 235
TABLE 229 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 235
TABLE 230 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 235
TABLE 231 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 236
11.4.5 REST OF MIDDLE EAST & AFRICA 236
TABLE 232 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 236
TABLE 233 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 237
TABLE 234 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 237
TABLE 235 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 237
11.5 LATIN AMERICA 237
11.5.1 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS 238
11.5.2 LATIN AMERICA: RECESSION IMPACT 238
TABLE 236 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 239
TABLE 237 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 239
TABLE 238 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 239
TABLE 239 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 239
TABLE 240 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION) 240
TABLE 241 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION) 240
TABLE 242 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION) 240
TABLE 243 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION) 240
TABLE 244 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 241
TABLE 245 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 241
TABLE 246 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION) 241
TABLE 247 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION) 242
TABLE 248 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION) 242
TABLE 249 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION) 242
TABLE 250 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 242
TABLE 251 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 243
TABLE 252 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 243
TABLE 253 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 243
TABLE 254 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 244
TABLE 255 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 244
11.5.3 BRAZIL 244
11.5.3.1 Rising complexity in cloud environment and expanding cloud-based managed services to help market growth 244
TABLE 256 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 245
TABLE 257 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 245
TABLE 258 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 245
TABLE 259 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 245
11.5.4 MEXICO 246
11.5.4.1 Increasing emphasis on rapid digital transformation to spur growth 246
TABLE 260 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 246
TABLE 261 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 246
TABLE 262 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 247
TABLE 263 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 247
11.5.5 REST OF LATIN AMERICA 247
TABLE 264 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 247
TABLE 265 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 248
TABLE 266 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION) 248
TABLE 267 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION) 248
12 COMPETITIVE LANDSCAPE 249
12.1 INTRODUCTION 249
12.2 KEY PLAYERS’ STRATEGIES/RIGHT TO WIN 249
TABLE 268 OVERVIEW OF STRATEGIES ADOPTED BY KEY VENDORS 249
12.3 MARKET SHARE ANALYSIS 254
TABLE 269 MARKET SHARE OF KEY VENDORS, 2022 254
FIGURE 56 SERVICE INTEGRATION AND MANAGEMENT MARKET: MARKET SHARE ANALYSIS 255
12.4 SERVICE INTEGRATION AND MANAGEMENT MARKET: VENDOR PRODUCT/BRAND COMPARISON 256
TABLE 270 VENDOR PRODUCT/BRAND COMPARISON 256
12.5 REVENUE ANALYSIS 257
FIGURE 57 HISTORICAL REVENUE ANALYSIS, 2018–2022 (USD MILLION) 257
12.6 COMPANY EVALUATION MATRIX 258
12.6.1 STARS 258
12.6.2 EMERGING LEADERS 258
12.6.3 PERVASIVE PLAYERS 259
12.6.4 PARTICIPANTS 259
FIGURE 58 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 259
FIGURE 59 COMPANY EVALUATION MATRIX 260
12.6.5 COMPANY FOOTPRINT 261
TABLE 271 OVERALL COMPANY FOOTPRINT FOR KEY PLAYERS 261
12.7 STARTUP/SME EVALUATION MATRIX, 2022 261
FIGURE 60 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 262
12.7.1 RESPONSIVE COMPANIES 262
12.7.2 PROGRESSIVE COMPANIES 262
12.7.3 DYNAMIC COMPANIES 262
12.7.4 STARTING BLOCKS 262
FIGURE 61 STARTUP/SME EVALUATION MATRIX 263
TABLE 272 OVERALL COMPANY FOOTPRINT FOR STARTUPS/SMES 264
12.7.5 COMPETITIVE BENCHMARKING OF STARTUPS/SMES 265
TABLE 273 LIST OF KEY STARTUPS/SMES 265
12.8 COMPANY FINANCIAL METRICS 265
FIGURE 62 COMPANY FINANCIAL METRICS, 2022 265
12.9 GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS 266
FIGURE 63 SERVICE INTEGRATION AND MANAGEMENT MARKET: GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS, 2022 266
12.10 COMPETITIVE SCENARIO AND TRENDS 266
12.10.1 PRODUCT LAUNCHES & ENHANCEMENTS 266
TABLE 274 SERVICE INTEGRATION AND MANAGEMENT MARKET: PRODUCT LAUNCHES & ENHANCEMENTS, 2020–2023 267
12.10.2 DEALS 275
TABLE 275 SERVICE INTEGRATION AND MANAGEMENT MARKET: DEALS, 2020–2023 275
13 COMPANY PROFILES 292
13.1 INTRODUCTION 292
(Business overview, Products/Services offered, Recent Developments, MNM view)*
13.2 KEY PLAYERS 292
13.2.1 IBM 292
TABLE 276 IBM: BUSINESS OVERVIEW 292
FIGURE 64 IBM: COMPANY SNAPSHOT 293
TABLE 277 IBM: PRODUCTS/SERVICES OFFERED 293
TABLE 278 IBM: PRODUCT LAUNCHES & ENHANCEMENTS 294
TABLE 279 IBM: DEALS 296
13.2.2 HCLTECH 302
TABLE 280 HCLTECH: BUSINESS OVERVIEW 302
FIGURE 65 HCLTECH: COMPANY SNAPSHOT 303
TABLE 281 HCLTECH: PRODUCTS/SERVICES OFFERED 303
TABLE 282 HCLTECH: PRODUCT LAUNCHES & ENHANCEMENTS 306
TABLE 283 HCLTECH: DEALS 307
13.2.3 FUJITSU 311
TABLE 284 FUJITSU: BUSINESS OVERVIEW 311
FIGURE 66 FUJITSU: COMPANY SNAPSHOT 312
TABLE 285 FUJITSU: PRODUCTS/SERVICES OFFERED 312
TABLE 286 FUJITSU: PRODUCT LAUNCHES & ENHANCEMENTS 313
TABLE 287 FUJITSU: DEALS 314
13.2.4 DXC TECHNOLOGY 317
TABLE 288 DXC TECHNOLOGY: BUSINESS OVERVIEW 317
FIGURE 67 DXC TECHNOLOGY: COMPANY SNAPSHOT 318
TABLE 289 DXC TECHNOLOGY: PRODUCTS/SERVICES OFFERED 318
TABLE 290 DXC TECHNOLOGY: PRODUCT LAUNCHES & ENHANCEMENTS 319
TABLE 291 DXC TECHNOLOGY: DEALS 320
13.2.5 CGI 322
TABLE 292 CGI: BUSINESS OVERVIEW 322
FIGURE 68 CGI: COMPANY SNAPSHOT 323
TABLE 293 CGI: PRODUCTS/SERVICES OFFERED 323
TABLE 294 CGI: DEALS 325
13.2.6 ATOS 327
TABLE 295 ATOS: BUSINESS OVERVIEW 327
FIGURE 69 ATOS: COMPANY SNAPSHOT 328
TABLE 296 ATOS: PRODUCTS/SERVICES OFFERED 328
TABLE 297 ATOS: PRODUCT LAUNCHES & ENHANCEMENTS 329
TABLE 298 ATOS: DEALS 330
13.2.7 LTIMINDTREE 333
TABLE 299 LTIMINDTREE: BUSINESS OVERVIEW 333
FIGURE 70 LTIMINDTREE: COMPANY SNAPSHOT 333
TABLE 300 LTIMINDTREE: PRODUCTS/SERVICES OFFERED 334
TABLE 301 LTIMINDTREE: PRODUCT LAUNCHES & ENHANCEMENTS 334
TABLE 302 LTIMINDTREE: DEALS 335
13.2.8 INFOSYS 337
TABLE 303 INFOSYS: BUSINESS OVERVIEW 337
FIGURE 71 INFOSYS: COMPANY SNAPSHOT 338
TABLE 304 INFOSYS: PRODUCTS/SERVICES OFFERED 338
TABLE 305 INFOSYS: PRODUCT LAUNCHES & ENHANCEMENTS 339
TABLE 306 INFOSYS: DEALS 339
13.2.9 TCS 341
TABLE 307 TCS: BUSINESS OVERVIEW 341
FIGURE 72 TCS: COMPANY SNAPSHOT 342
TABLE 308 TCS: PRODUCTS/SERVICES OFFERED 342
TABLE 309 TCS: PRODUCT LAUNCHES & ENHANCEMENTS 343
TABLE 310 TCS: DEALS 344
13.2.10 WIPRO 346
TABLE 311 WIPRO: BUSINESS OVERVIEW 346
FIGURE 73 WIPRO: COMPANY SNAPSHOT 347
TABLE 312 WIPRO: PRODUCTS/SERVICES OFFERED 347
TABLE 313 WIPRO: PRODUCT LAUNCHES & ENHANCEMENTS 350
TABLE 314 WIPRO: DEALS 351
13.2.11 ACCENTURE 352
TABLE 315 ACCENTURE: BUSINESS OVERVIEW 352
FIGURE 74 ACCENTURE: COMPANY SNAPSHOT 353
TABLE 316 ACCENTURE: PRODUCTS/SERVICES OFFERED 353
TABLE 317 ACCENTURE: PRODUCT LAUNCHES & ENHANCEMENTS 355
TABLE 318 ACCENTURE: DEALS 356
13.3 OTHER PLAYERS 360
13.3.1 SERVICENOW 360
13.3.2 TIETOEVRY 361
13.3.3 SOFIGATE 362
13.3.4 ORANGE BUSINESS 363
13.3.5 WRIKE 364
13.3.6 LITTLE FISH 365
13.3.7 COFORGE 366
13.3.8 SOPRA STERIA 367
13.3.9 SAIC 368
13.3.10 RESULTANT 369
13.3.11 NTT DATA 370
13.3.12 SERCO 371
13.3.13 MOZAIC SERVICES LIMITED 372
13.3.14 CAPGEMINI 373
13.3.15 DATA DUCTUS 374
13.3.16 BDO 375
13.3.17 MICROLAND 376
13.4 STARTUPS/SMES 377
13.4.1 4ME 377
13.4.2 EXALATE 378
13.4.3 FACILITYFORCE 379
13.4.4 WORKATO 380
13.4.5 ASHUTEC SOLUTIONS 381
13.4.6 OBOLOO 382
13.4.7 HOLDED 383
13.4.8 HEXNODE 384
13.4.9 MERFANTZ TECHNOLOGIES 385
13.4.10 DICEUS 386
*Details on Business overview, Products/Services offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
14 ADJACENT & RELATED MARKETS 387
14.1 INTRODUCTION 387
14.1.1 RELATED MARKETS 387
14.1.2 LIMITATIONS 387
14.2 MANAGED SERVICES MARKET 387
TABLE 319 MANAGED SERVICES MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 388
TABLE 320 MANAGED SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 388
TABLE 321 MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 389
TABLE 322 MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 389
14.3 INTEGRATION PLATFORM AS A SERVICE MARKET 389
TABLE 323 INTEGRATION PLATFORM AS A SERVICE MARKET, BY SERVICE TYPE, 2016–2020 (USD MILLION) 390
TABLE 324 INTEGRATION PLATFORM AS A SERVICE MARKET, BY SERVICE TYPE, 2021–2026 (USD MILLION) 390
TABLE 325 INTEGRATION PLATFORM AS A SERVICE MARKET, BY DEPLOYMENT MODEL, 2016–2020 (USD MILLION) 390
TABLE 326 INTEGRATION PLATFORM AS A SERVICE MARKET, BY DEPLOYMENT MODEL, 2021–2026 (USD MILLION) 391
TABLE 327 INTEGRATION PLATFORM AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 391
TABLE 328 INTEGRATION PLATFORM AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 391
15 APPENDIX 392
15.1 DISCUSSION GUIDE 392
15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 396
15.3 CUSTOMIZATION OPTIONS 398
15.4 RELATED REPORTS 398
15.5 AUTHOR DETAILS 399