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顧客情報システム（CIS）：企業評価レポート　2025年 – ミニレポートシリーズ

Customer Information System (CIS) - Company Evaluation Report, 2025

商品番号 : SMB-81512

出版社MarketsandMarkets
出版年月2025年7月
価格タイプシングルユーザライセンス
価格USD 2,650
種別英文調査報告書

当レポートはMarketsandMarketsの既刊レポートからコンテンツを抜粋した『ミニレポートシリーズ』の一冊です。
オリジナルレポートの詳細についてはお問い合わせください。

Report Overview

The Customer Information System Companies Quadrant is a comprehensive industry analysis that provides valuable insights into the global market for Customer Information System. This quadrant offers a detailed evaluation of key market players, technological advancements, product innovations, and emerging trends shaping the industry. MarketsandMarkets 360 Quadrants evaluated over 100 companies, of which the Top 19 Customer Information System Companies were categorized and recognized as quadrant leaders.

Customer information systems (CIS) are specialized software platforms developed for utilities to manage customer-related operations such as billing, meter data handling, service order processing, communication, payment management, and outage response. Unlike general customer relationship management (CRM) tools, utility-specific CIS is closely integrated with advanced metering infrastructure (AMI), distribution management systems (DMS), and workforce management tools. This integration helps utilities streamline complex billing operations, enhance revenue optimization, and deliver tailored customer experiences. By enabling seamless data sharing across utility functions, CIS supports electricity, water, gas, and district heating providers in offering efficient, reliable, and responsive services. These systems typically feature customer self-service portals, real-time analytics dashboards, automated notifications, and detailed reporting tools that provide visibility into consumption trends, billing precision, and service quality. As a result, CIS has become central to advancing utility customer management, improving operational performance, and addressing regulatory requirements that are increasingly shaping the sector.

The growing complexity of utility operations—driven by regulatory pressures, rising consumer demands, and changing energy ecosystems—is accelerating the adoption of next-generation CIS platforms. Utilities are under increasing obligation to ensure billing accuracy, promote transparency, manage revenues effectively, and provide real-time, proactive customer support—areas where traditional systems often fall short. Shifting consumer expectations, influenced by digital services in other sectors, now require utilities to deliver seamless, customized, and interactive experiences, prompting a need to modernize legacy infrastructure. Moreover, regulatory requirements for billing clarity, energy efficiency, and smart grid evolution necessitate CIS capable of managing vast volumes of real-time meter data and supporting advanced customer engagement tactics. With the proliferation of distributed energy resources (DER), electric vehicles, and smart home systems, CIS is now essential for utilities striving to remain agile, competitive, and customer-centric amid rapid changes in technology, behavior, and regulation.

The 360 Quadrant maps the Customer Information System companies based on criteria such as revenue, geographic presence, growth strategies, investments, and sales strategies for the market presence of the Customer Information System quadrant. The top criteria for product footprint evaluation included By OFFERING (Software, Services), By DEPLOYMENT MODE (on-Premises, Cloud), By APPLICATION (Customer Data Storage & Retrieval, Billing & Payment Automation, Metering Data Integration, Service Order Management, Usage Analytics & Reporting, Demand Response Analytics, Communication Tools, Other Applications), and By END USER (Electricity & Power Distribution Utilities, Water & Wastewater Management Utilities, Gas Utilities, Renewable Energy Utilities).

Key Players
Key players in the Customer Information System market include major global corporations and specialized innovators such as Gentrack, Oracle, Sap, Hansen Technologies, I3 Verticals, Minsait, Csg International, Solteq, Wipro, Ibm, Asseco Utility Management Solutions, Eg, Inhemeter, Engineering Group, Itineris, Fluentgrid, Meridian Cooperative, Kraken Technologies, and Smart Energy Water. These companies are actively investing in research and development, forming strategic partnerships, and engaging in collaborative initiatives to drive innovation, expand their global footprint, and maintain a competitive edge in this rapidly evolving market.

Top 3 Companies

SAP
SAP is a leading company in the CIS market, known for its comprehensive enterprise ecosystem and integrated solutions. Its CIS platform is distinguished by the integration of real-time analytics, artificial intelligence, and machine learning, which streamline customer engagement and billing processes. SAP’s market strategy includes leveraging its extensive global client base by cross-selling its CIS modules to existing ERP customers. Despite facing competition from niche providers like Hansen Technologies, SAP maintains a competitive edge through its robust analytical capabilities and extensive scalability.

Oracle
Oracle holds a strong position in the CIS market with its sophisticated cloud infrastructure. The company provides a cloud-based CIS solution, which is enhanced by strong cybersecurity and compliance frameworks. Oracle distinguishes itself by offering flexible deployment models and handling complex billing scenarios. Its CIS platform supports dynamic rate structures and predictive analytics, appealing to utilities looking to modernize legacy systems. Oracle’s strategic partnerships, such as with Paymentus, further enhance its product offerings by integrating advanced payment solutions.

Hansen Technologies
Hansen Technologies has established a significant presence in the CIS market through strategic acquisitions and geographic expansion. The company offers a comprehensive set of CIS solutions tailored for evolving energy market needs, such as renewable integration and decentralized grid management. By focusing on customer engagement and satisfaction, Hansen Technologies supports utilities in enhancing service delivery and operational efficiency. The company continues to build on its market position by advancing cloud-based and AI-driven solutions.

Table of Contents

v1 INTRODUCTION 13
1.1 MARKET DEFINITION 13
1.2 INCLUSIONS AND EXCLUSIONS 13
1.3 STAKEHOLDERS 14
2 EXECUTIVE SUMMARY 15
3 MARKET OVERVIEW AND INDUSTRY TRENDS 22
3.1 INTRODUCTION 22
3.2 MARKET DYNAMICS 22
3.2.1 DRIVERS 23
3.2.1.1 Regulatory compliance and government mandates 23
3.2.1.2 Shift to smart grids and advanced metering infrastructure 23
3.2.1.3 Digital transformation in utilities 24
3.2.1.4 Rising utility customer expectations 24
3.2.2 RESTRAINTS 24
3.2.2.1 High implementation and upgrade costs 24
3.2.2.2 Limited customization in off-the-shelf CIS 25
3.2.3 OPPORTUNITIES 25
3.2.3.1 Integration with AI and data analytics 25
3.2.3.2 Demand for personalized tariff structures 25
3.2.3.3 Utility e-marketplace and value-added services 26
3.2.4 CHALLENGES 26
3.2.4.1 Interoperability between legacy and modern systems 26
3.2.4.2 Cybersecurity and compliance pressure 26
3.3 EVOLUTION OF CUSTOMER INFORMATION SYSTEM MARKET 27
3.4 SUPPLY CHAIN ANALYSIS 28
3.5 ECOSYSTEM ANALYSIS 31
3.5.1 CUSTOMER DATA MANAGEMENT PLATFORM PROVIDERS 33
3.5.2 BILLING & REVENUE MANAGEMENT SOFTWARE PROVIDERS 33
3.5.3 CUSTOMER ANALYTICS PLATFORM PROVIDERS 33
3.5.4 WORKFLOW AUTOMATION TOOLS PROVIDERS 33
3.5.5 METER DATA MANAGEMENT SYSTEM PROVIDERS 33
3.5.6 CUSTOMER SELF-SERVICE PORTAL PROVIDERS 34
3.5.7 CRM INTEGRATION SOFTWARE PROVIDERS 34
3.5.8 OTHER CIS SOFTWARE PROVIDERS 34
3.6 IMPACT OF GENERATIVE AI ON CUSTOMER INFORMATION SYSTEM MARKET 34
3.6.1 SMART BILLING & PAYMENT MANAGEMENT 35
3.6.2 PROACTIVE OUTAGE & MAINTENANCE ALERTS 36
3.6.3 PERSONALIZED ENERGY CONSUMPTION INSIGHTS 36
3.6.4 VIRTUAL CUSTOMER ASSISTANTS 36
3.6.5 FRAUD & ANOMALY DETECTION 36
3.6.6 DYNAMIC DEMAND RESPONSE PROGRAMS 36
3.7 TECHNOLOGY ANALYSIS 37
3.7.1 KEY TECHNOLOGIES 37
3.7.1.1 Customer relationship management 37
3.7.1.2 Enterprise resource planning 37
3.7.1.3 Workforce management 38
3.7.1.4 Geographic information systems 38
3.7.1.5 Advanced metering infrastructure 38
3.7.2 COMPLEMENTARY TECHNOLOGIES 39
3.7.2.1 Data analytics & business intelligence 39
3.7.2.2 Chatbots & virtual assistants 39
3.7.2.3 Blockchain 39
3.7.2.4 Cloud computing 40
3.7.2.5 Demand response management systems 40
3.7.3 ADJACENT TECHNOLOGIES 40
3.7.3.1 IoT 40
3.7.3.2 Edge computing 41
3.7.3.3 Asset performance management 41
3.7.3.4 Smart home & smart city technologies 41
3.8 PATENT ANALYSIS 41
3.8.1 METHODOLOGY 41
3.8.2 PATENTS FILED, BY DOCUMENT TYPE 42
3.8.3 INNOVATION AND PATENT APPLICATIONS 42
3.9 PRICING ANALYSIS 45
3.9.1 AVERAGE SELLING PRICE OF OFFERINGS, BY KEY PLAYER, 2024 45
3.9.2 AVERAGE SELLING PRICE OF APPLICATIONS, BY KEY PLAYER, 2024 46
3.10 KEY CONFERENCES AND EVENTS, 2025–2026 48
3.11 PORTER’S FIVE FORCES ANALYSIS 49
3.11.1 THREAT OF NEW ENTRANTS 49
3.11.2 THREAT OF SUBSTITUTES 50
3.11.3 BARGAINING POWER OF SUPPLIERS 50
3.11.4 BARGAINING POWER OF BUYERS 50
3.11.5 INTENSITY OF COMPETITIVE RIVALRY 50
3.12 TRENDS/DISRUPTIONS IMPACTING CUSTOMER BUSINESS 51
4 COMPETITIVE LANDSCAPE 52
4.1 OVERVIEW 52
4.2 KEY PLAYERS STRATEGIES/RIGHT TO WIN, 2022–2024 52
4.3 REVENUE ANALYSIS, 2020–2024 54
4.4 MARKET SHARE ANALYSIS, 2024 56
4.4.1 MARKET SHARE OF KEY PLAYERS OFFERING CUSTOMER INFORMATION SYSTEMS, 2024 56
4.4.1.1 Market ranking analysis 57
4.5 PRODUCT COMPARISON 59
4.5.1 PRODUCT COMPARATIVE ANALYSIS, BY BILLING & REVENUE MANAGEMENT SOFTWARE 59
4.5.2 PRODUCT COMPARATIVE ANALYSIS, BY METER DATA MANAGEMENT SOLUTIONS 61
4.6 COMPANY VALUATION AND FINANCIAL METRICS 62
4.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024 63
4.7.1 STARS 63
4.7.2 EMERGING LEADERS 63
4.7.3 PERVASIVE PLAYERS 64
4.7.4 PARTICIPANTS 64
4.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2024 65
4.7.5.1 Company footprint 65
4.7.5.2 Regional footprint 66
4.7.5.3 Offering footprint 67
4.7.5.4 Application footprint 68
4.7.5.5 End user footprint 69
4.8 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2024 70
4.8.1 PROGRESSIVE COMPANIES 70
4.8.2 RESPONSIVE COMPANIES 70
4.8.3 DYNAMIC COMPANIES 70
4.8.4 STARTING BLOCKS 70
4.8.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2024 71
4.8.5.1 Detailed list of key startups/SMEs 71
4.8.5.2 Competitive benchmarking of key startups/SMEs 73
4.9 COMPETITIVE SCENARIO 74
4.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS 74
4.9.2 DEALS 76
5 COMPANY PROFILES 80
5.1 INTRODUCTION 80
5.2 KEY PLAYERS 80
5.2.1 GENTRACK 80
5.2.1.1 Business overview 80
5.2.1.2 Products/Solutions/Services offered 81
5.2.1.3 Recent developments 82
5.2.1.3.1 Product launches and enhancements 82
5.2.1.3.2 Deals 82

5.2.1.4 MnM view 84
5.2.1.4.1 Key strengths 84
5.2.1.4.2 Strategic choices 84
5.2.1.4.3 Weaknesses and competitive threats 84
5.2.2 ORACLE 85
5.2.2.1 Business overview 85
5.2.2.2 Products/Solutions/Services offered 86
5.2.2.3 Recent developments 87
5.2.2.3.1 Product launches and enhancements 87
5.2.2.3.2 Deals 88
5.2.2.4 MnM view 88
5.2.2.4.1 Key strengths 88
5.2.2.4.2 Strategic choices 89
5.2.2.4.3 Weaknesses and competitive threats 89
5.2.3 SAP 90
5.2.3.1 Business overview 90
5.2.3.2 Products/Solutions/Services offered 91
5.2.3.3 Recent developments 92
5.2.3.3.1 Product launches and enhancements 92
5.2.3.3.2 Deals 92
5.2.3.4 MnM view 92
5.2.3.4.1 Key strengths 92
5.2.3.4.2 Strategic choices 93
5.2.3.4.3 Weaknesses and competitive threats 93
5.2.4 HANSEN TECHNOLOGIES 94
5.2.4.1 Business overview 94
5.2.4.2 Products/Solutions/Services offered 95
5.2.4.3 Recent developments 96
5.2.4.3.1 Product launches and enhancements 96
5.2.4.3.2 Deals 96
5.2.4.4 MnM view 97
5.2.4.4.1 Key strengths 97
5.2.4.4.2 Strategic choices 97
5.2.4.4.3 Weaknesses and competitive threats 98
5.2.5 I3 VERTICALS 99
5.2.5.1 Business overview 99
5.2.5.2 Products/Solutions/Services offered 100
5.2.5.3 Recent developments 101
5.2.5.3.1 Product launches and enhancements 101
5.2.5.4 MnM view 101
5.2.5.4.1 Key strengths 101
5.2.5.4.2 Strategic choices 101
5.2.5.4.3 Weaknesses and competitive threats 102
5.2.6 MINSAIT 103
5.2.6.1 Business overview 103
5.2.6.2 Products/Solutions/Services offered 103
5.2.6.3 Recent developments 104
5.2.6.3.1 Product launches and enhancements 104
5.2.6.3.2 Deals 105
5.2.7 CSG INTERNATIONAL 106
5.2.7.1 Business overview 106
5.2.7.2 Products/Solutions/Services offered 107
5.2.8 SOLTEQ 108
5.2.8.1 Business overview 108
5.2.8.2 Products/Solutions/Services offered 109
5.2.8.3 Recent developments 110
5.2.8.3.1 Deals 110
5.2.9 WIPRO 111
5.2.9.1 Business overview 111
5.2.9.2 Products/Solutions/Services offered 112
5.2.10 IBM 113
5.2.10.1 Business overview 113
5.2.10.2 Products/Solutions/Services offered 114
5.2.10.3 Recent developments 115
5.2.10.3.1 Product launches and enhancements 115
5.2.11 ASSECO UTILITY MANAGEMENT SOLUTIONS 116
5.2.12 EG 117
5.2.13 INHEMETER 118
5.2.14 ENGINEERING GROUP 119
5.2.15 ITINERIS 120
5.2.16 FLUENTGRID 121
5.2.17 MERIDIAN COOPERATIVE 122
5.2.18 KRAKEN TECHNOLOGIES 123
5.2.19 SMART ENERGY WATER 124
5.3 STARTUPS/SMES 125
5.3.1 OPEN INTELLIGENCE 125
5.3.2 CAYENTA 126
5.3.3 ADVANCED UTILITY SYSTEMS 127
5.3.4 FERRANTI COMPUTER SYSTEMS 128
5.3.5 NORTHSTAR UTILITIES SOLUTIONS 129
5.3.6 VERTEXONE 130
5.3.7 TALLY GROUP 131
5.3.8 AVERTRA 132
5.3.9 COGSDALE 133
5.3.10 INHANCE UTILITIES SOLUTIONS 134
5.3.11 EFLUID 135
5.3.12 MILSOFT UTILITY SOLUTIONS 136
5.3.13 BYNRY 137
5.3.14 STARNIK 138
5.3.15 SPRYPOINT 139
5.3.16 CONTINENTAL UTILITY SOLUTIONS, INC. 140
5.3.17 MAXBILL 141
5.3.18 SKYBILL 142
5.3.19 KALUZA 143
6 APPENDIX 144
6.1 RESEARCH METHODOLOGY 144
6.1.1 RESEARCH DATA 144
6.1.1.1 Secondary data 144
6.1.1.2 Primary data 145
6.1.2 RESEARCH ASSUMPTIONS 145
6.1.3 RESEARCH LIMITATIONS 146
6.2 COMPANY EVALUATION MATRIX: METHODOLOGY 147
6.3 AUTHOR DETAILS 150

List of Tables

TABLE 1 CUSTOMER INFORMATION SYSTEM MARKET SIZE AND GROWTH RATE,
2020–2024 (USD MILLION, Y-O-Y %) 18
TABLE 2 CUSTOMER INFORMATION SYSTEM MARKET SIZE AND GROWTH RATE,
2025–2030 (USD MILLION, Y-O-Y %) 18
TABLE 3 ROLE OF COMPANIES IN ECOSYSTEM 31
TABLE 4 PATENTS FILED, 2015–2024 42
TABLE 5 LIST OF FEW PATENTS IN CUSTOMER INFORMATION SYSTEM MARKET,
2023–2025 43
TABLE 6 AVERAGE SELLING PRICE OF OFFERINGS, BY KEY PLAYER, 2024 46
TABLE 7 AVERAGE SELLING PRICE OF APPLICATIONS, BY KEY PLAYER, 2024 47
TABLE 8 CUSTOMER INFORMATION SYSTEM MARKET:
LIST OF KEY CONFERENCES AND EVENTS, 2025–2026 48
TABLE 9 CUSTOMER INFORMATION SYSTEM MARKET:
OVERVIEW OF STRATEGIES ADOPTED BY KEY VENDORS, 2022–2024 52
TABLE 10 CUSTOMER INFORMATION SYSTEM MARKET: DEGREE OF COMPETITION 57
TABLE 11 CUSTOMER INFORMATION SYSTEM MARKET:
REGIONAL FOOTPRINT (19 COMPANIES) 66
TABLE 12 CUSTOMER INFORMATION SYSTEM MARKET:
OFFERING FOOTPRINT (19 COMPANIES) 67
TABLE 13 CUSTOMER INFORMATION SYSTEM MARKET:
APPLICATION FOOTPRINT (19 COMPANIES) 68
TABLE 14 CUSTOMER INFORMATION SYSTEM MARKET:
END USER FOOTPRINT (19 COMPANIES) 69
TABLE 15 CUSTOMER INFORMATION SYSTEM MARKET: KEY STARTUPS/SMES 71
TABLE 16 CUSTOMER INFORMATION SYSTEM MARKET:
COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES 73
TABLE 17 CUSTOMER INFORMATION SYSTEM MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, JANUARY 2022–MARCH 2025 74
TABLE 18 CUSTOMER INFORMATION SYSTEM MARKET:
DEALS, JANUARY 2022–MARCH 2025 76
TABLE 19 GENTRACK: COMPANY OVERVIEW 80
TABLE 20 GENTRACK: PRODUCTS/SOLUTIONS/SERVICES OFFERED 81
TABLE 21 GENTRACK: PRODUCT LAUNCHES AND ENHANCEMENTS 82
TABLE 22 GENTRACK: DEALS 82
TABLE 23 ORACLE: COMPANY OVERVIEW 85
TABLE 24 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 86
TABLE 25 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS 87
TABLE 26 ORACLE: DEALS 88
TABLE 27 SAP: COMPANY OVERVIEW 90
TABLE 28 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 91
TABLE 29 SAP: PRODUCT LAUNCHES AND ENHANCEMENTS 92
TABLE 30 SAP: DEALS 92
TABLE 31 HANSEN TECHNOLOGIES: COMPANY OVERVIEW 94
TABLE 32 HANSEN TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED 95
TABLE 33 HANSEN TECHNOLOGIES: PRODUCT LAUNCHES AND ENHANCEMENTS 96
TABLE 34 HANSEN TECHNOLOGIES: DEALS 96
TABLE 35 I3 VERTICALS: COMPANY OVERVIEW 99
TABLE 36 I3 VERTICALS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 100
TABLE 37 I3 VERTICALS: PRODUCT LAUNCHES AND ENHANCEMENTS 101
TABLE 38 MINSAIT: COMPANY OVERVIEW 103
TABLE 39 MINSAIT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 103
TABLE 40 MINSAIT: PRODUCT LAUNCHES AND ENHANCEMENTS 104
TABLE 41 MINSAIT: DEALS 105
TABLE 42 CSG INTERNATIONAL: COMPANY OVERVIEW 106
TABLE 43 CSG INTERNATIONAL: PRODUCTS/SOLUTIONS/SERVICES OFFERED 107
TABLE 44 SOLTEQ: COMPANY OVERVIEW 108
TABLE 45 SOLTEQ: PRODUCTS/SOLUTIONS/SERVICES OFFERED 109
TABLE 46 SOLTEQ: DEALS 110
TABLE 47 WIPRO: COMPANY OVERVIEW 111
TABLE 48 WIPRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED 112
TABLE 49 IBM: COMPANY OVERVIEW 113
TABLE 50 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 114
TABLE 51 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS 115

List of Figures

FIGURE 1 SOFTWARE SEGMENT TO DOMINATE MARKET IN 2025 18
FIGURE 2 BILLING & REVENUE MANAGEMENT SOFTWARE SEGMENT TO HOLD
LARGEST MARKET SHARE IN 2025 19
FIGURE 3 MAINTENANCE & SUPPORT SERVICES SEGMENT TO LEAD MARKET IN 2025 19
FIGURE 4 CLOUD SEGMENT TO ACCOUNT FOR MAJORITY MARKET SHARE IN 2025 19
FIGURE 5 PUBLIC CLOUD SEGMENT TO LEAD MARKET IN 2025 20
FIGURE 6 BILLING & PAYMENT AUTOMATION SEGMENT TO ACCOUNT FOR
LARGEST MARKET SHARE IN 2025 20
FIGURE 7 WASTE & WASTEWATER MANAGEMENT UTILITIES SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 20
FIGURE 8 ASIA PACIFIC TO REGISTER FASTEST GROWTH RATE DURING FORECAST PERIOD 21
FIGURE 9 CUSTOMER INFORMATION SYSTEM MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 22
FIGURE 10 EVOLUTION OF CUSTOMER INFORMATION SYSTEM MARKET 27
FIGURE 11 CUSTOMER INFORMATION SYSTEM MARKET: SUPPLY CHAIN ANALYSIS 29
FIGURE 12 CUSTOMER INFORMATION SYSTEM MARKET: ECOSYSTEM ANALYSIS 32
FIGURE 13 MARKET POTENTIAL OF GENERATIVE AI IN VARIOUS CUSTOMER INFORMATION SYSTEM USE CASES 35
FIGURE 14 PATENTS APPLIED AND GRANTED, 2015–2025 42
FIGURE 15 REGIONAL ANALYSIS OF PATENTS GRANTED, 2015–2024 44
FIGURE 16 CUSTOMER INFORMATION SYSTEM MARKET: PORTER’S FIVE FORCES ANALYSIS 49
FIGURE 17 TRENDS/DISRUPTIONS IMPACTING CUSTOMER BUSINESS 51
FIGURE 18 CUSTOMER INFORMATION SYSTEM MARKET: REVENUE ANALYSIS OF TOP FIVE PUBLIC PLAYERS, 2022–2024 55
FIGURE 19 SHARE OF LEADING COMPANIES IN CUSTOMER INFORMATION
SYSTEM MARKET, 2024 56
FIGURE 20 PRODUCT COMPARATIVE ANALYSIS, BY BILLING & REVENUE
MANAGEMENT SOFTWARE 59
FIGURE 21 PRODUCT COMPARATIVE ANALYSIS, BY METER DATA MANAGEMENT SOLUTIONS 61
FIGURE 22 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS 62
FIGURE 23 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND
5-YEAR STOCK BETA OF KEY VENDORS 63
FIGURE 24 CUSTOMER INFORMATION SYSTEM MARKET:
COMPANY EVALUATION MATRIX (KEY PLAYERS), 2024 64
FIGURE 25 CUSTOMER INFORMATION SYSTEM MARKET:
COMPANY FOOTPRINT (19 COMPANIES) 65
FIGURE 26 CUSTOMER INFORMATION SYSTEM MARKET:
COMPANY EVALUATION MATRIX (STARTUPS/SMES), 2024 71
FIGURE 27 GENTRACK: COMPANY SNAPSHOT 81
FIGURE 28 ORACLE: COMPANY SNAPSHOT 86
FIGURE 29 SAP: COMPANY SNAPSHOT 91
FIGURE 30 HANSEN TECHNOLOGIES: COMPANY SNAPSHOT 95
FIGURE 31 I3 VERTICALS: COMPANY SNAPSHOT 100
FIGURE 32 CSG INTERNATIONAL: COMPANY SNAPSHOT 107
FIGURE 33 SOLTEQ: COMPANY SNAPSHOT 109
FIGURE 34 WIPRO: COMPANY SNAPSHOT 112
FIGURE 35 IBM: COMPANY SNAPSHOT 114
FIGURE 36 CUSTOMER INFORMATION SYSTEM MARKET: RESEARCH DESIGN 144

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