出版：MarketsandMarkets（マーケッツアンドマーケッツ） 出版年月：2022年12月
ユニファイドコミュニケーションとコラボレーション (UCC) 市場 : コンポーネント［タイプ (UCaaS (会議、ユニファイド メッセージング)、IP テレフォニー、ビデオ会議システム)］、組織の規模、展開モード、垂直、地域別 – 2027 年までの世界予測
Unified Communication and Collaboration (UCC) Market by Component (Type (UCaaS (Conferencing, Unified Messaging), IP Telephony, and Video Conferencing System)), Organization Size, Deployment Mode, Vertical and Region – Global Forecast to 2027
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| 種別 | 英文調査報告書 |
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The global unified communication and collaboration (UCC) market size is expected to grow from USD 76.7 billion in 2022 to USD 141.6 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 13.0% during the forecast period.
As businesses embrace the digital shift, UCC are evolving quickly. With connections to various business processes and apps, UCC solutions are expected to transform workflows throughout the corporation. In order to eliminate the need for users to exit an application in order to begin a chat session or make a call, unified communication companies are increasingly providing APIs that enable clients to embed simple collaboration features into existing apps. Although unified collaboration tools and capabilities were formerly considered to be “additional” features for unified communication platforms, experienced unified communication clients increasingly place a high value on these features. Hence, team collaboration features are advancing to take center stage in the unified communication user experience.
As per the UCaaS, Conferencing is to grow at the highest CAGR during the forecast period
As per the UCaaS, Conferencing is estimated to hold the highest Compound Annual Growth Rate (CAGR) of 6.1% in the UCC market. Unified Communications as a Service (UCaaS) is a cloud-based technology that combines several communication functions, programs, and services into a single platform. Companies can benefit from the scalability and mobility of the cloud while cutting expenses by switching to a UCaaS platform. Conferencing solutions help in enhancing communication, training and development, knowledge sharing, employee and client engagement, and marketing purposes across organizations and improve team productivity cost-effectively in different locations and time zones globally. Enterprises and SMEs are moving toward adopting cloud-based conferencing solutions, where they can benefit from flexibility and robustness in internal business operations. Along with this, the integration of advanced technologies presents a significant opportunity for the video conferencing market in the coming years. Enterprises are rapidly adopting video conferencing solutions to establish unified communication among the workforce for enhanced operational productivity.
As per services, professional services are to grow at the highest CAGR during the forecast period
As per services, professional services are anticipated to develop at the highest CAGR of 15.1% during the forecast period, while UC managed services are expected to hold a larger market share based on services. Professional services include consulting, training, system integration, consulting, support, and maintenance. Companies that offer professional services encompass technical consultants, dedicated project management teams, and enterprise video experts that specialize in the design and delivery of critical decision support software, tools, services, and expertise. Furthermore, the UC managed services segment holds the largest share of the UCC market. The UC managed services are fully transparent, co-managed services for on-premises or cloud UC infrastructure, designed to improve productivity, efficiency, and customer satisfaction. The need for professional, comprehensive UC managed services has increased as it has alleviated the workload placed on IT, all while ensuring business continuity and customer communications.
As per video conferencing systems, the solution segment is expected to grow at the highest CAGR during the forecast period
As per video conferencing systems, the solution segment is estimated to hold the highest Compound Annual Growth Rate (CAGR) of 10.9% in the unified communication and collaboration market. Video conferencing systems enable enterprises to continuously deliver video data over a network or the internet to a remote user. A streaming provider offers various hosting options, such as on-premises and cloud-based, to meet the users’ needs. Video content such as TV shows, movies, and live streams is delivered on-demand or via live broadcast, usually from a cloud-based network. The video conferencing solutions vendors enable organizations to centralize, manage, and deliver videos in a secure way. The solution helps manage all activities, such as from the start when the video is captured and ingested to the final delivery on end-user devices. Video capturing, batch and programmatic uploading, automatic transcoding, encryption, monetization, Application Programming Interfaces (APIs), video player, video collaboration, and broadcast monitoring are the key features of video conferencing solutions.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the UCC market.
By Company: Tier I: 38%, Tier II: 26%, and Tier III: 36%
By Designation: C-Level Executives: 28%, D-Level Executives: 38%, and Managers: 34%
By Region: Asia Pacific: 19%, Europe: 25%, North America: 40%, Rest of World: 16%
The report includes the study of key players offering UCC solutions and services. It profiles major vendors in the UCC market. Some of the major UCC vendors are Zoom (US), Cisco (US), Microsoft (US), Avaya Inc. (US), Fuze (US), Google (US), Goto (US), RingCentral (US), Verizon (US), BT (UK), Dialpad (US), Orange S.A. (France), StarBlue (Ireland), Windstream Holdings (US), Revation Systems (US), 8X8 Inc. (US), Vonage Holdings (US), Star2Star Communications (US), Zoho (India), NEC Corporation (Japan), Platronics (US), and Mitel (Canada).
Research Coverage
The market study covers the UCC market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, deployment mode, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall unified communication and collaboration market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
目次
1 INTRODUCTION 42
1.1 STUDY OBJECTIVES 42
1.2 MARKET DEFINITION 42
1.2.1 INCLUSIONS AND EXCLUSIONS 43
1.3 MARKET SCOPE 44
1.3.1 MARKET SEGMENTATION 44
1.3.2 REGIONS COVERED 45
1.4 YEARS CONSIDERED 45
1.5 CURRENCY CONSIDERED 46
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2019–2021 46
1.6 STAKEHOLDERS 46
2 RESEARCH METHODOLOGY 47
2.1 RESEARCH DATA 47
FIGURE 1 UNIFIED COMMUNICATION AND COLLABORATION MARKET: RESEARCH DESIGN 47
2.1.1 SECONDARY DATA 48
2.1.2 PRIMARY DATA 49
2.1.2.1 Breakup of primary profiles 49
FIGURE 2 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 49
TABLE 2 PRIMARY RESPONDENTS: UNIFIED COMMUNICATION AND COLLABORATION MARKET 50
2.1.2.2 Key industry insights 50
2.2 DATA TRIANGULATION 51
FIGURE 3 DATA TRIANGULATION 51
2.3 MARKET SIZE ESTIMATION 52
FIGURE 4 UNIFIED COMMUNICATION AND COLLABORATION MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 52
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (SUPPLY SIDE): REVENUE OF UNIFIED COMMUNICATION AND COLLABORATION FROM VENDORS 53
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY—BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF UCC VENDORS 54
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION 55
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY (SUPPLY SIDE): CAGR PROJECTIONS FROM SUPPLY SIDE 56
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM COMPONENT (1/2) 57
2.4 MARKET FORECAST 57
TABLE 3 FACTOR ANALYSIS 57
2.5 LIMITATIONS 58
3 EXECUTIVE SUMMARY 59
FIGURE 10 UNIFIED COMMUNICATION AND COLLABORATION MARKET: GLOBAL SNAPSHOT 60
FIGURE 11 TOP-GROWING SEGMENTS IN UNIFIED COMMUNICATION AND COLLABORATION MARKET 61
FIGURE 12 TYPES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 62
FIGURE 13 IP TELEPHONY SEGMENT TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 62
FIGURE 14 TELEPHONY SEGMENT TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 63
FIGURE 15 SOFTWARE SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 63
FIGURE 16 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 64
FIGURE 17 UNIFIED COMMUNICATION MANAGED SERVICES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 64
FIGURE 18 PUBLIC CLOUD SEGMENT TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 65
FIGURE 19 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 66
FIGURE 20 TOP VERTICALS IN UNIFIED COMMUNICATION AND COLLABORATION MARKET, 2022–2027 (USD MILLION) 66
FIGURE 21 NORTH AMERICA TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 67
4 PREMIUM INSIGHTS 69
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN UNIFIED COMMUNICATION AND COLLABORATION MARKET 69
FIGURE 22 DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE UNIFIED COMMUNICATION AND COLLABORATION GROWTH 69
4.2 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT (2022 VS. 2027) 69
FIGURE 23 TYPES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 69
4.3 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE (2022 VS. 2027) 70
FIGURE 24 PUBLIC CLOUD SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 70
4.4 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE (2022 VS. 2027) 70
FIGURE 25 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 70
4.5 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL (2022 VS. 2027) 71
FIGURE 26 IT AND TELECOM VERTICAL TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 71
4.6 UNIFIED COMMUNICATION AND COLLABORATION MARKET INVESTMENT SCENARIO 71
FIGURE 27 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS 71
5 MARKET OVERVIEW AND INDUSTRY TRENDS 72
5.1 INTRODUCTION 72
5.2 MARKET DYNAMICS 72
FIGURE 28 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: UNIFIED COMMUNICATION AND COLLABORATION MARKET 72
5.2.1 DRIVERS 73
5.2.1.1 Flexibility of unified communication and collaboration in WFH solutions during COVID-19 pandemic 73
5.2.1.2 Rise in demand for real-time and remote collaboration tools 73
5.2.1.3 Increasing demand for UCC from both large enterprises and SMEs 73
5.2.1.4 Growth in mobility and BYOD trends 74
5.2.1.5 High adoption of video conferencing tools 74
5.2.2 RESTRAINTS 74
5.2.2.1 Security concerns over cloud-based deployment 74
5.2.2.2 Issues of privacy and security 75
5.2.2.3 Network connectivity and infrastructure issues 75
5.2.3 OPPORTUNITIES 75
5.2.3.1 Rise of 5G for latest low-latency IoT applications 75
5.2.3.2 Rise in cloud-native enterprises 76
5.2.3.3 Growing adoption of IoT in UC to boost market 76
5.2.4 CHALLENGES 76
5.2.4.1 Internet bandwidth and technical glitches 76
5.2.4.2 Low readiness to move to modern UC solutions 76
5.3 CASE STUDY ANALYSIS 77
5.3.1 RINGCENTRAL DEPLOYED CLOUD COMMUNICATIONS SOLUTION TO GOOSEHEAD INSURANCE TO MANAGE BUSINESS 77
5.3.2 MITEL PROVIDED UNIFIED SYSTEM TO CARLSBERG BREWERIES TO SAVE COST AND IMPROVE EMPLOYEE EXPERIENCE 78
5.3.3 HUBSPOT DEPLOYED ZOOM’S VIDEO CONFERENCING SOLUTION FOR EFFICACY 78
5.3.4 WOODSIDE DEPLOYED CISCO’S WEBEX SOLUTION TO RETAIN BEST TALENT 79
5.4 ECOSYSTEM/MAPPING 79
FIGURE 29 ECOSYSTEM ANALYSIS: UNIFIED COMMUNICATION AND COLLABORATION MARKET 79
5.5 PATENT ANALYSIS 80
FIGURE 30 NUMBER OF PATENTS PUBLISHED, 2011–2021 80
FIGURE 31 TOP TEN PATENT APPLICANTS, 2021 80
TABLE 4 TOP PATENT OWNERS 81
5.6 SUPPLY CHAIN ANALYSIS 81
FIGURE 32 SUPPLY CHAIN ANALYSIS: UNIFIED COMMUNICATION AND COLLABORATION MARKET 81
5.7 PRICING ANALYSIS 82
5.7.1 INTRODUCTION 82
FIGURE 33 PRICES OFFERED BY KEY UNIFIED COMMUNICATION AND COLLABORATION SOLUTIONS PROVIDERS 83
5.8 TECHNOLOGY ANALYSIS 83
5.8.1 MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE 83
5.8.2 FACIAL & VOICE RECOGNITION 83
5.8.3 CLOUD TECHNOLOGY 84
5.8.4 INTERNET OF THINGS 84
5.8.5 5G NETWORK 84
5.9 PORTER’S FIVE FORCES MODEL 85
FIGURE 34 UNIFIED COMMUNICATION AND COLLABORATION MARKET: PORTER’S FIVE FORCES ANALYSIS 85
TABLE 5 PORTER’S FIVE FORCES ANALYSIS 86
5.9.1 THREAT FROM NEW ENTRANTS 86
5.9.2 THREAT FROM SUBSTITUTES 86
5.9.3 BARGAINING POWER OF SUPPLIERS 86
5.9.4 BARGAINING POWER OF BUYERS 87
5.9.5 DEGREE OF COMPETITION 87
5.10 TARIFF & REGULATORY LANDSCAPE 88
5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 88
TABLE 6 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 88
TABLE 7 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 89
TABLE 8 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 90
TABLE 9 ROW: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 92
5.10.2 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 93
5.10.3 GENERAL DATA PROTECTION REGULATION 93
5.10.4 SEC RULE 17A-4 93
5.10.5 ISO/IEC 27001 93
5.10.6 SYSTEM AND ORGANIZATION CONTROLS 2 TYPE 2 COMPLIANCE 93
5.10.7 FINANCIAL INDUSTRY REGULATORY AUTHORITY 94
5.10.8 FREEDOM OF INFORMATION ACT 94
5.10.9 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 94
5.11 TRENDS/DISRUPTIONS IMPACTING BUYERS 95
FIGURE 35 UNIFIED COMMUNICATION AND COLLABORATION MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 95
6 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT 96
6.1 INTRODUCTION 97
6.1.1 COMPONENTS: MARKET DRIVERS 97
FIGURE 36 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 97
TABLE 10 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 98
TABLE 11 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 98
6.2 TYPES 98
FIGURE 37 IP TELEPHONY SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 98
TABLE 12 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2017–2021 (USD MILLION) 99
TABLE 13 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2022–2027 (USD MILLION) 99
6.2.1 UCAAS 99
6.2.1.1 UCaaS is less expensive and provides more value than existing phone systems 99
FIGURE 38 COLLABORATION PLATFORM AND APPLICATIONS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 100
TABLE 14 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2017–2021 (USD MILLION) 100
TABLE 15 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2022–2027 (USD MILLION) 100
TABLE 16 UCAAS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 101
TABLE 17 UCAAS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 101
6.2.1.2 Telephony 101
6.2.1.2.1 International calls are less expensive while domestic long-distance calls are free 101
TABLE 18 TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 102
TABLE 19 TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 102
6.2.1.3 Unified messaging 102
6.2.1.3.1 Quicker response time and flexibility of device independence 102
TABLE 20 UNIFIED MESSAGING: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 103
TABLE 21 UNIFIED MESSAGING: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 103
6.2.1.4 Conferencing 103
6.2.1.4.1 Inclusion of powerful search features for multilingual and voice search 103
TABLE 22 CONFERENCING: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 104
TABLE 23 CONFERENCING: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 105
6.2.1.5 Collaboration platform and applications 105
6.2.1.5.1 Modern collaboration tools to help create dynamic workflows and team agility 105
TABLE 24 COLLABORATION PLATFORM AND APPLICATIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 105
TABLE 25 COLLABORATION PLATFORM AND APPLICATIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 106
6.2.2 IP TELEPHONY 106
6.2.2.1 IP telephony application and backend Internet connection to enable voice and data communication 106
FIGURE 39 SOFTWARE SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 107
TABLE 26 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2017–2021 (USD MILLION) 107
TABLE 27 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2022–2027 (USD MILLION) 107
TABLE 28 IP TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 107
TABLE 29 IP TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 108
6.2.2.2 Hardware 108
6.2.2.2.1 IP telephony hardware enables users to make calls over internet-enabled devices 108
TABLE 30 IP TELEPHONY, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 108
TABLE 31 IP TELEPHONY, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 109
6.2.2.3 Software 109
6.2.2.3.1 Easy-to-use interface with many built-in caller settings 109
TABLE 32 IP TELEPHONY, SOFTWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 109
TABLE 33 IP TELEPHONY, SOFTWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 110
6.2.3 VIDEO CONFERENCING SYSTEMS 110
6.2.3.1 Need to solve internet connectivity and speed issues 110
FIGURE 40 SOLUTIONS SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 110
TABLE 34 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2017–2021 (USD MILLION) 111
TABLE 35 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2022–2027 (USD MILLION) 111
TABLE 36 VIDEO CONFERENCING SYSTEMS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 111
TABLE 37 VIDEO CONFERENCING SYSTEMS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 111
6.2.3.2 Hardware 112
6.2.3.2.1 Enables team members to access all business documents and apps, driving higher efficiency, agility, and productivity 112
TABLE 38 VIDEO CONFERENCING SYSTEMS, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 112
TABLE 39 VIDEO CONFERENCING SYSTEMS, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 112
6.2.3.3 Solutions 113
6.2.3.3.1 Employees state that video conferencing helps with relationship-building inside and outside company 113
TABLE 40 VIDEO CONFERENCING SYSTEMS, SOLUTIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 113
TABLE 41 VIDEO CONFERENCING SYSTEMS, SOLUTIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 113
6.3 SERVICES 114
FIGURE 41 PROFESSIONAL SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 114
TABLE 42 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2017–2021 (USD MILLION) 114
TABLE 43 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2022–2027 (USD MILLION) 114
6.3.1 UC MANAGED SERVICES 115
6.3.1.1 Resolves issues with onsite technical support 115
TABLE 44 UC MANAGED SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 115
TABLE 45 UC MANAGED SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 115
6.3.2 PROFESSIONAL SERVICES 116
6.3.2.1 Greater customer demands place ongoing pressure on businesses to maximize resource utilization and boost billable hours 116
TABLE 46 PROFESSIONAL SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 116
TABLE 47 PROFESSIONAL SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 116
7 UNIFIED COMMUNICATION AND COLLABORATION MARKET,
BY DEPLOYMENT MODE 117
7.1 INTRODUCTION 118
7.1.1 DEPLOYMENT MODES: MARKET DRIVERS 118
FIGURE 42 HYBRID CLOUD SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 118
TABLE 48 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 119
TABLE 49 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 119
7.2 ON-PREMISES 119
7.2.1 ON-PREMISES APPLICATIONS MORE EXPENSIVE 119
TABLE 50 ON-PREMISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 120
TABLE 51 ON-PREMISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 120
7.3 PUBLIC CLOUD 120
7.3.1 PUBLIC CLOUD DEPLOYMENT MODEL OFFERS SCALABILITY, RELIABILITY, FLEXIBILITY, AND LOCATION-INDEPENDENCE SERVICES 120
TABLE 52 PUBLIC CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 121
TABLE 53 PUBLIC CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 121
7.4 HYBRID CLOUD 121
7.4.1 HYBRID CLOUD USAGE TO RISE DUE TO INCREASING MICROSERVICE AND MANAGEMENT SERVICE DATA ENVIRONMENT 121
TABLE 54 HYBRID CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 122
TABLE 55 HYBRID CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 122
8 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE 123
8.1 INTRODUCTION 124
8.1.1 ORGANIZATION SIZES: MARKET DRIVERS 124
FIGURE 43 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 124
TABLE 56 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 124
TABLE 57 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 125
8.2 LARGE ENTERPRISES 125
8.2.1 LARGE ENTERPRISES NEED FUNCTIONAL PRODUCTIVITY GAINS TO GENERATE DEMAND FOR UNIFIED COMMUNICATION AND COLLABORATION SERVICES 125
TABLE 58 LARGE ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 126
TABLE 59 LARGE ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 126
8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 126
8.3.1 ADOPTION OF CLOUD TECHNOLOGIES ENABLES SMES TO AUTOMATE BUSINESS FORECASTS AND REDUCE RISK EXPOSURE 126
TABLE 60 SMALL AND MEDIUM-SIZED ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 127
TABLE 61 SMALL AND MEDIUM-SIZED ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 127
9 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL 128
9.1 INTRODUCTION 129
9.1.1 VERTICALS: MARKET DRIVERS 129
FIGURE 44 IT & TELECOM VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 130
TABLE 62 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 130
TABLE 63 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 131
9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 131
9.2.1 ABILITY TO PROVIDE EXTENDED CUSTOMER ENGAGEMENT IN BANKING AND FINANCIAL INDUSTRY TO DRIVE DEMAND FOR UCC TECHNOLOGIES 131
TABLE 64 BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 132
TABLE 65 BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 132
9.3 IT & TELECOM 133
9.3.1 PROVIDING FLEXIBILITY AND SCALABILITY FOR CORE BUSINESS TASKS 133
TABLE 66 IT & TELECOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 133
TABLE 67 IT & TELECOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 133
9.4 HEALTHCARE & LIFE SCIENCES 134
9.4.1 HELPS CONNECTING WITH PATIENTS IN DIFFERENT WAYS, INCLUDING VIDEO CONFERENCING AND AUDIO INTERACTIONS 134
TABLE 68 HEALTHCARE & LIFE SCIENCES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 134
TABLE 69 HEALTHCARE & LIFE SCIENCES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 134
9.5 RETAIL & CONSUMER GOODS 135
9.5.1 ENABLES RETAILERS TO CONSOLIDATE AND CONTROL COSTS AS COMMUNICATIONS EXPENSES ROLL INTO ONE CLOUD PROVIDER 135
TABLE 70 RETAIL & CONSUMER GOODS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 135
TABLE 71 RETAIL & CONSUMER GOODS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 136
9.6 PUBLIC SECTOR & UTILITIES 136
9.6.1 EASIER TO TRACK COMPLIANCE AND AUDIT INTERACTIONS IN UNIFIED ENVIRONMENT 136
TABLE 72 PUBLIC SECTOR & UTILITIES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 136
TABLE 73 PUBLIC SECTOR & UTILITIES: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 137
9.7 LOGISTICS & TRANSPORTATION 137
9.7.1 UC ENHANCES SHIPMENT AND DELIVERY NOTIFICATIONS TO FIELD SERVICE TRACKING, PRODUCTIVITY, AND CUSTOMER EXPERIENCE 137
TABLE 74 LOGISTICS & TRANSPORTATION: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 138
TABLE 75 LOGISTICS & TRANSPORTATION: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 138
9.8 TRAVEL & HOSPITALITY 138
9.8.1 EASIER TO MANAGE CUSTOMER QUERIES AND DEAL WITH REQUESTS 138
TABLE 76 TRAVEL & HOSPITALITY: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 139
TABLE 77 TRAVEL & HOSPITALITY: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 139
9.9 OTHER VERTICALS 139
TABLE 78 OTHER VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 140
TABLE 79 OTHER VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 140
10 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION 141
10.1 INTRODUCTION 142
FIGURE 45 ASIA PACIFIC TO WITNESS SIGNIFICANT GROWTH DURING FORECAST PERIOD 142
TABLE 80 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 142
TABLE 81 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 143
10.2 NORTH AMERICA 143
10.2.1 NORTH AMERICA: MARKET DRIVERS 144
10.2.2 NORTH AMERICA: RECESSION IMPACT 144
FIGURE 46 NORTH AMERICA: MARKET SNAPSHOT 145
TABLE 82 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 145
TABLE 83 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 146
TABLE 84 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2017–2021 (USD MILLION) 146
TABLE 85 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2022–2027 (USD MILLION) 146
TABLE 86 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2017–2021 (USD MILLION) 146
TABLE 87 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2022–2027 (USD MILLION) 147
TABLE 88 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2017–2021 (USD MILLION) 147
TABLE 89 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2022–2027 (USD MILLION) 147
TABLE 90 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2017–2021 (USD MILLION) 147
TABLE 91 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2022–2027 (USD MILLION) 148
TABLE 92 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2017–2021 (USD MILLION) 148
TABLE 93 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2022–2027 (USD MILLION) 148
TABLE 94 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 148
TABLE 95 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 149
TABLE 96 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 149
TABLE 97 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 149
TABLE 98 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 149
TABLE 99 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 150
TABLE 100 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 150
TABLE 101 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 150
10.2.3 US 151
10.2.3.1 Availability of robust telecom and cloud infrastructure 151
TABLE 102 US: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 151
TABLE 103 US: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 151
10.2.4 CANADA 152
10.2.4.1 Increased demand for video conferencing tools to support collaborative operations 152
TABLE 104 CANADA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 152
TABLE 105 CANADA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 152
10.3 EUROPE 153
10.3.1 EUROPE: MARKET DRIVERS 153
10.3.2 EUROPE: RECESSION IMPACT 153
TABLE 106 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 154
TABLE 107 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 154
TABLE 108 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2017–2021 (USD MILLION) 154
TABLE 109 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2022–2027 (USD MILLION) 154
TABLE 110 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2017–2021 (USD MILLION) 155
TABLE 111 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2022–2027 (USD MILLION) 155
TABLE 112 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2017–2021 (USD MILLION) 155
TABLE 113 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2022–2027 (USD MILLION) 155
TABLE 114 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2017–2021 (USD MILLION) 156
TABLE 115 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2022–2027 (USD MILLION) 156
TABLE 116 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2017–2021 (USD MILLION) 156
TABLE 117 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2022–2027 (USD MILLION) 156
TABLE 118 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 157
TABLE 119 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 157
TABLE 120 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 157
TABLE 121 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 157
TABLE 122 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 158
TABLE 123 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 158
TABLE 124 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 158
TABLE 125 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 159
10.3.3 UK 159
10.3.3.1 Growing adoption of cloud and AI technologies 159
TABLE 126 UK: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 159
TABLE 127 UK: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 160
10.3.4 GERMANY 160
10.3.4.1 Investment in advanced technologies, such as big data and AI, for robust unified communication and collaboration tools 160
TABLE 128 GERMANY: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 160
TABLE 129 GERMANY: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 161
10.3.5 FRANCE 161
10.3.5.1 Cloud-based services from large IT corporations offer numerous opportunities for expansions 161
TABLE 130 FRANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 162
TABLE 131 FRANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 162
10.3.6 REST OF EUROPE 162
TABLE 132 REST OF EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 163
TABLE 133 REST OF EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 163
10.4 ASIA PACIFIC 163
10.4.1 ASIA PACIFIC: MARKET DRIVERS 164
10.4.2 ASIA PACIFIC: RECESSION IMPACT 164
FIGURE 47 ASIA PACIFIC: MARKET SNAPSHOT 165
TABLE 134 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 165
TABLE 135 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 166
TABLE 136 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2017–2021 (USD MILLION) 166
TABLE 137 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2022–2027 (USD MILLION) 166
TABLE 138 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2017–2021 (USD MILLION) 166
TABLE 139 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2022–2027 (USD MILLION) 167
TABLE 140 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2017–2021 (USD MILLION) 167
TABLE 141 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2022–2027 (USD MILLION) 167
TABLE 142 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2017–2021 (USD MILLION) 167
TABLE 143 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2022–2027 (USD MILLION) 168
TABLE 144 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2017–2021 (USD MILLION) 168
TABLE 145 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2022–2027 (USD MILLION) 168
TABLE 146 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 168
TABLE 147 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 169
TABLE 148 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 169
TABLE 149 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 169
TABLE 150 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 169
TABLE 151 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 170
TABLE 152 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 170
TABLE 153 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 170
10.4.3 CHINA 171
10.4.3.1 Need to ensure data security in cloud platforms to boost demand 171
TABLE 154 CHINA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 171
TABLE 155 CHINA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 171
10.4.4 JAPAN 172
10.4.4.1 SMEs moving toward cloud adoption and huge R&D investments 172
TABLE 156 JAPAN: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 172
TABLE 157 JAPAN: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 172
10.4.5 AUSTRALIA AND NEW ZEALAND 173
10.4.5.1 Continuous upgrades of IT infrastructure and applications to help drive unified communication and collaboration services 173
TABLE 158 AUSTRALIA AND NEW ZEALAND: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 173
TABLE 159 AUSTRALIA AND NEA ZEALAND: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 173
10.4.6 INDIA 174
10.4.6.1 Growing investments in new technologies to drive demand for unified communication and collaboration services 174
TABLE 160 INDIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 174
TABLE 161 INDIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 174
10.4.7 REST OF ASIA PACIFIC 175
TABLE 162 REST OF ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 175
TABLE 163 REST OF ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 175
10.5 MIDDLE EAST & AFRICA 176
10.5.1 MIDDLE EAST & AFRICA: MARKET DRIVERS 176
10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 177
TABLE 164 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 177
TABLE 165 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 177
TABLE 166 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2017–2021 (USD MILLION) 177
TABLE 167 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2022–2027 (USD MILLION) 178
TABLE 168 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2017–2021 (USD MILLION) 178
TABLE 169 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2022–2027 (USD MILLION) 178
TABLE 170 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2017–2021 (USD MILLION) 178
TABLE 171 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2022–2027 (USD MILLION) 179
TABLE 172 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2017–2021 (USD MILLION) 179
TABLE 173 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2022–2027 (USD MILLION) 179
TABLE 174 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2017–2021 (USD MILLION) 179
TABLE 175 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2022–2027 (USD MILLION) 180
TABLE 176 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 180
TABLE 177 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 180
TABLE 178 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 180
TABLE 179 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 181
TABLE 180 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 181
TABLE 181 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 181
TABLE 182 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 182
TABLE 183 MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 182
10.5.3 SAUDI ARABIA 182
10.5.3.1 Adoption of cloud services and cloud-based solutions due to increasing access to Internet 182
TABLE 184 SAUDI ARABIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 183
TABLE 185 SAUDI ARABIA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 183
10.5.4 UAE 183
10.5.4.1 Assurance of lower IT costs and scalability to help IT decision-makers move business-critical data to cloud infrastructure 183
TABLE 186 UAE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 184
TABLE 187 UAE: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 184
10.5.5 REST OF MIDDLE EAST & AFRICA 184
TABLE 188 REST OF MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 184
TABLE 189 REST OF MIDDLE EAST & AFRICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 185
10.6 LATIN AMERICA 185
10.6.1 LATIN AMERICA: MARKET DRIVERS 185
10.6.2 LATIN AMERICA: RECESSION IMPACT 186
TABLE 190 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 186
TABLE 191 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 186
TABLE 192 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2017–2021 (USD MILLION) 186
TABLE 193 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2022–2027 (USD MILLION) 187
TABLE 194 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2017–2021 (USD MILLION) 187
TABLE 195 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY UCAAS, 2022–2027 (USD MILLION) 187
TABLE 196 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2017–2021 (USD MILLION) 187
TABLE 197 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY IP TELEPHONY, 2022–2027 (USD MILLION) 188
TABLE 198 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2017–2021 (USD MILLION) 188
TABLE 199 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VIDEO CONFERENCING SYSTEM, 2022–2027 (USD MILLION) 188
TABLE 200 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2017–2021 (USD MILLION) 188
TABLE 201 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2022–2027 (USD MILLION) 189
TABLE 202 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 189
TABLE 203 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 189
TABLE 204 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 189
TABLE 205 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 190
TABLE 206 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 190
TABLE 207 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 190
TABLE 208 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 191
TABLE 209 LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 191
10.6.3 BRAZIL 191
10.6.3.1 Growing complexity in cloud environment to drive implementation and spending on services 191
TABLE 210 BRAZIL: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 191
TABLE 211 BRAZIL: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 192
10.6.4 REST OF LATIN AMERICA 192
TABLE 212 REST OF LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 192
TABLE 213 REST OF LATIN AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 192
11 COMPETITIVE LANDSCAPE 193
11.1 INTRODUCTION 193
FIGURE 48 MARKET EVALUATION FRAMEWORK 193
11.2 MARKET RANKING 194
FIGURE 49 MARKET RANKING IN 2021 194
11.3 MARKET SHARE OF TOP VENDORS 194
TABLE 214 UNIFIED COMMUNICATION AND COLLABORATION: DEGREE OF COMPETITION 194
FIGURE 50 UNIFIED COMMUNICATION AND COLLABORATION MARKET: VENDOR SHARE ANALYSIS 195
11.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS 195
FIGURE 51 HISTORICAL REVENUE ANALYSIS 196
11.5 COMPANY EVALUATION QUADRANT 196
11.5.1 STARS 196
11.5.2 EMERGING LEADERS 196
11.5.3 PERVASIVE PLAYERS 196
11.5.4 PARTICIPANTS 197
FIGURE 52 UNIFIED COMMUNICATION AND COLLABORATION MARKET (GLOBAL): COMPANY EVALUATION QUADRANT, 2020 197
TABLE 215 COMPANY SOLUTION FOOTPRINT 198
TABLE 216 COMPANY VERTICAL FOOTPRINT 198
TABLE 217 COMPANY REGION FOOTPRINT 199
TABLE 218 COMPANY FOOTPRINT 199
11.6 COMPETITIVE SCENARIO 200
TABLE 219 UNIFIED COMMUNICATION AND COLLABORATION MARKET: NEW LAUNCHES, 2019–2022 200
TABLE 220 UNIFIED COMMUNICATION AND COLLABORATION MARKET: DEALS, 2022–2019 210
12 COMPANY PROFILES 216
(Business Overview, Products/Solutions/Services offered, Recent Developments, MnM view, Right to win, Strategic choices, Weakness competitive threats) *
12.1 MAJOR PLAYERS 216
12.1.1 GOOGLE 216
TABLE 221 GOOGLE: BUSINESS OVERVIEW 216
FIGURE 53 GOOGLE: COMPANY SNAPSHOT 217
TABLE 222 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 217
TABLE 223 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS 218
TABLE 224 GOOGLE: DEALS 220
12.1.2 ZOOM 223
TABLE 225 ZOOM: BUSINESS OVERVIEW 223
FIGURE 54 ZOOM: COMPANY SNAPSHOT 224
TABLE 226 ZOOM: SERVICES OFFERED 224
TABLE 227 ZOOM: PRODUCT LAUNCHES AND ENHANCEMENTS 225
TABLE 228 ZOOM: DEALS 227
12.1.3 CISCO 230
TABLE 229 CISCO: BUSINESS OVERVIEW 230
FIGURE 55 CISCO: COMPANY SNAPSHOT 231
TABLE 230 CISCO: SOLUTIONS OFFERED 231
TABLE 231 CISCO: PRODUCT LAUNCHES AND ENHANCEMENTS 235
TABLE 232 CISCO: DEALS 236
12.1.4 MICROSOFT 239
TABLE 233 MICROSOFT: BUSINESS OVERVIEW 239
FIGURE 56 MICROSOFT: COMPANY SNAPSHOT 240
TABLE 234 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 240
TABLE 235 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS 241
TABLE 236 MICROSOFT: DEALS 243
12.1.5 AVAYA 246
TABLE 237 AVAYA: BUSINESS OVERVIEW 246
FIGURE 57 AVAYA: COMPANY SNAPSHOT 247
TABLE 238 AVAYA: SERVICES OFFERED 247
TABLE 239 AVAYA: PRODUCT LAUNCHES & ENHANCEMENT 248
TABLE 240 AVAYA: DEALS 250
12.1.6 FUZE 252
TABLE 241 FUZE: BUSINESS OVERVIEW 252
TABLE 242 FUZE: SERVICES OFFERED 252
TABLE 243 FUZE: PRODUCT LAUNCHES & ENHANCEMENT 253
TABLE 244 FUZE: DEALS 255
12.1.7 GOTO 256
TABLE 245 GOTO: BUSINESS OVERVIEW 256
TABLE 246 GOTO: SERVICES & SOLUTIONS OFFERED 256
TABLE 247 GOTO: SERVICE LAUNCHES & BUSINESS EXPANSIONS 257
TABLE 248 GOTO: DEALS 259
12.1.8 RINGCENTRAL 260
TABLE 249 RINGCENTRAL: BUSINESS OVERVIEW 260
FIGURE 58 RINGCENTRAL: COMPANY SNAPSHOT 261
TABLE 250 RINGCENTRAL: SOLUTIONS OFFERED 261
TABLE 251 RINGCENTRAL: PRODUCT LAUNCHES AND ENHANCEMENTS 263
TABLE 252 RINGCENTRAL: DEALS 264
12.1.9 VERIZON 267
TABLE 253 VERIZON: BUSINESS OVERVIEW 267
FIGURE 59 VERIZON: COMPANY SNAPSHOT 267
TABLE 254 VERIZON: SOLUTIONS OFFERED 268
TABLE 255 VERIZON: PRODUCT LAUNCHES AND ENHANCEMENTS 270
TABLE 256 VERIZON: DEALS 270
12.1.10 BT 272
TABLE 257 BT: BUSINESS OVERVIEW 272
FIGURE 60 BT: COMPANY SNAPSHOT 273
TABLE 258 BT: SOLUTIONS OFFERED 273
TABLE 259 BT: PRODUCT LAUNCHES AND ENHANCEMENTS 275
TABLE 260 BT: DEALS 275
12.2 OTHER PLAYERS 277
12.2.1 DIALPAD, INC. 277
12.2.2 ORANGE S.A. 278
12.2.3 STARBLUE 279
12.2.4 WINDSTREAM HOLDINGS 280
12.2.5 ALCATEL-LUCENT ENTERPRISE 281
12.2.6 INTRADO CORPORATION 282
12.2.7 NTT COMMUNICATIONS CORPORATION 283
12.2.8 MASERGY COMMUNICATIONS, INC. 284
12.2.9 REVATION SYSTEMS, INC. 285
12.2.10 8X8, INC. 286
12.2.11 VONAGE HOLDINGS 287
12.2.12 STAR2STAR COMMUNICATIONS 288
12.2.13 ZOHO CORPORATION PVT. LTD 289
12.2.14 NEC CORPORATION 290
12.2.15 PLANTRONICS (POLY) 291
12.2.16 MITEL 292
12.2.17 NEXTIVA 293
12.2.18 OOMA 294
12.3 STARTUPS/SME PLAYERS 295
12.3.1 STARLEAF 295
12.3.2 VOTACALL 296
12.3.3 PEXIP 297
12.3.4 TRUECONF 298
12.3.5 SNAPSOLVE 299
12.3.6 MELP APP 300
12.3.7 ROUTE MOBILE 301
12.3.8 SIMPPLR 302
12.3.9 AGORA 303
12.3.10 YUWEE 304
*Details on Business Overview, Products/Solutions/Services offered, Recent Developments, MnM view, Right to win, Strategic choices, Weakness competitive threats might not be captured in case of unlisted companies.
13 ADJACENT/RELATED MARKETS 305
13.1 INTRODUCTION 305
13.1.1 ADJACENT/RELATED MARKETS 305
13.1.2 LIMITATIONS 305
13.2 ENTERPRISE COLLABORATION MARKET 305
TABLE 261 ENTERPRISE COLLABORATION MARKET, BY END USER, 2017–2020 (USD MILLION) 306
TABLE 262 ENTERPRISE COLLABORATION MARKET, BY END USER, 2021–2026 (USD MILLION) 306
TABLE 263 IT AND TELECOMMUNICATIONS: ENTERPRISE COLLABORATION MARKET, BY REGION, 2017–2020 (USD MILLION) 307
TABLE 264 IT AND TELECOMMUNICATIONS: ENTERPRISE COLLABORATION MARKET, BY REGION, 2021–2026 (USD MILLION) 307
TABLE 265 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE COLLABORATION MARKET, BY REGION, 2017–2020 (USD MILLION) 307
TABLE 266 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE COLLABORATION MARKET, BY REGION, 2021–2026 (USD MILLION) 308
TABLE 267 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET, BY REGION, 2017–2020 (USD MILLION) 308
TABLE 268 PUBLIC SECTOR: ENTERPRISE COLLABORATION MARKET, BY REGION, 2021–2026 (USD MILLION) 308
TABLE 269 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE COLLABORATION MARKET, BY REGION, 2017–2020 (USD MILLION) 309
TABLE 270 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE COLLABORATION MARKET, BY REGION, 2021–2026 (USD MILLION) 309
TABLE 271 EDUCATION: ENTERPRISE COLLABORATION MARKET, BY REGION, 2017–2020 (USD MILLION) 309
TABLE 272 EDUCATION: ENTERPRISE COLLABORATION MARKET, BY REGION, 2021–2026 (USD MILLION) 310
TABLE 273 ENERGY AND UTILITIES: ENTERPRISE COLLABORATION MARKET, BY REGION, 2017–2020 (USD MILLION) 310
TABLE 274 ENERGY AND UTILITIES: ENTERPRISE COLLABORATION MARKET, BY REGION, 2021–2026 (USD MILLION) 310
TABLE 275 RETAIL AND CONSUMER GOODS: ENTERPRISE COLLABORATION MARKET, BY REGION, 2017–2020 (USD MILLION) 311
TABLE 276 RETAIL AND CONSUMER GOODS: ENTERPRISE COLLABORATION MARKET, BY REGION, 2021–2026 (USD MILLION) 311
TABLE 277 MANUFACTURING: ENTERPRISE COLLABORATION MARKET, BY REGION, 2017–2020 (USD MILLION) 311
TABLE 278 MANUFACTURING: ENTERPRISE COLLABORATION MARKET, BY REGION, 2021–2026 (USD MILLION) 312
TABLE 279 TRAVEL AND HOSPITALITY: ENTERPRISE COLLABORATION MARKET, BY REGION, 2017–2020 (USD MILLION) 312
TABLE 280 TRAVEL AND HOSPITALITY: ENTERPRISE COLLABORATION MARKET, BY REGION, 2021–2026 (USD MILLION) 312
TABLE 281 OTHERS: ENTERPRISE COLLABORATION MARKET, BY REGION, 2017–2020 (USD MILLION) 313
TABLE 282 OTHERS: ENTERPRISE COLLABORATION MARKET, BY REGION, 2021–2026 (USD MILLION) 313
14 APPENDIX 314
14.1 DISCUSSION GUIDE 314
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 319
14.3 CUSTOMIZATION OPTIONS 321
14.4 RELATED REPORTS 321
14.5 AUTHOR DETAILS 322