出版：MarketsandMarkets（マーケッツアンドマーケッツ） 出版年月：2024年1月
Employee Experience Management Market – Global Forecast to 2028
従業員エクスペリエンス管理市場 : 提供内容 (ソフトウェア、サービス)、スタンドアロンソフトウェア (従業員調査とフィードバック、従業員エンゲージメント、従業員の表彰と報酬)、業界 (BFSI、ヘルスケア、IT ＆ ITeS) 、地域別 – 2028年までの世界予測
Employee Experience Management Market by Offering (Software, Services), Standalone Software (Employee Survey & Feedback, Employee Engagement, Employee Recognition & Rewards), Industry (BFSI, Healthcare, IT & ITeS) and Region – Global Forecast to 2028
| ページ数 | 210 |
| 図表数 | 273 |
| 種別 | 英文調査報告書 |
| 価格 |
Report Overview
The employee experience management market is estimated to be USD 6.8 billion to USD 11.1 billion at a CAGR of 10.2% from 2023 to 2028.
従業員エクスペリエンス管理市場は、2023 年から 2028 年までの CAGR 10.2% で、68 億ドルから 111 億ドルになると推定されています
Giving employees authority and empowerment unleashes their hidden potential. It allows them to go beyond routine tasks and become experts in what they do. When people are free to make decisions and take ownership, they transform from just “doing” tasks to confident decision-makers. This increase in engagement and productivity makes the workplace a platform for innovation and excellence. Empowered employees are not just workers; they are invested partners who contribute to success through their initiative, making the workplace a better environment.
“By software, standalone software segment to contribute the largest market share in the employee experience management market during the forecast period.”
Standalone software for managing employee experience refers to a dedicated and independent software solution that specifically focuses on enhancing the overall employee experience within an organization. These software solutions are separate from broader Human Resources Management Software (HRMS) or Enterprise Resource Planning (ERP) suites. The standalone employee experience management software operates independently and aims to improve employee engagement, satisfaction, and well-being. These software solutions are designed to streamline and optimize processes, fostering a positive and engaging work environment. Standalone employee experience management software typically addresses critical elements such as communication, feedback, recognition, and collaboration, offering organizations the flexibility to tailor solutions to their specific needs.
“Asia Pacific will register the highest growth rate during the forecast period.”
The Asia Pacific region is set to undergo significant growth opportunities in the coming years, with countries like India, China, Australia, and New Zealand expected to experience high growth rates. Fueled by robust economies and a burgeoning young workforce, there is a heightened demand for skilled talent. In response, companies are strategically investing in employee experience management strategies to attract and retain top professionals. From the bustling metropolises of Tokyo and Shanghai to the dynamic tech hubs of Bangalore and Melbourne, the adoption of employee experience management is on the rise. Recognizing the pivotal role of employee experience management in this fiercely competitive market, companies are not only focusing on competitive compensation but also emphasizing career development opportunities and prioritizing employee well-being.
Breakdown of primaries
The study contains insights from various industry experts, from solution vendors to Tier 1 companies. The break-up of the primaries is as follows:
• By Company Type: Tier 1 – 25%, Tier 2 – 40%, and Tier 3 – 35%
• By Designation: C-level –45%, D-level – 35%, and Managers – 20%
• By Region: North America – 40%, Europe – 35%, Asia Pacific – 20%, ROW- 5%.
The major players in the employee experience management market are Qualtrics (US), SAP (Germany), Oracle (US), Microsoft (US), Workday (US), Zoom Video Communication (US), Culture AMP (Germany), Achievers (Canada), Workleap (Canada), SurveySparrow (US), 15Five (US), Awardco (US), Vantage Circle (US), Quantum Workplace (US), ClearCompany (US), Jostle (Canada), Kudos (Canada), Lattice (US), Bonusly (US), Motivosity (US), WorkTango (US), Blink (US), MO (UK), and Pixida (US). These players have adopted various growth strategies, such as partnerships, agreements and collaborations, new product launches, product enhancements, and acquisitions to expand their footprint in the employee experience management market.
Research Coverage
The market study covers the employee experience management market size across different segments. It aims to estimate the market size and the growth potential across different segments, including offering (software (integrated software and standalone software) and services), industries, and regions. The study includes an in-depth competitive analysis of the leading market players, their company profiles, key observations related to product and business offerings, recent developments, and market strategies.
Key Benefits of Buying the Report
The report will help the market leaders/new entrants with information on the closest approximations of the global employee experience management market’s revenue numbers and subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. Moreover, the report will provide insights for stakeholders to understand the market’s pulse and provide them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
Analysis of key drivers (escalating demand for real-time performance management, enhancing employee experience through seamless technology integration), restraints (budget constraints
, data privacy concerns), opportunities (reduced burnout and increased well-being,
talent attraction and retention) and challenges (remote workers pose unique hurdles for organizations and the quest to elevate employee productivity within the organizational framework) influencing the growth of the employee experience management market. Product Development/Innovation: Detailed insights on upcoming technologies, research and development activities, and new product and service launches in the employee experience management market. Market Development: Comprehensive information about lucrative markets – the report analyses the employee experience management market across various regions. Market Diversification: Exhaustive information about new products and services, untapped geographies, recent developments, and investments in the employee experience management market. Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players like Qualtrics (US), SAP (Germany), Oracle (US), Microsoft (US), Workday (US), Zoom Video Communication (US), Culture AMP (Germany), Achievers (Canada), Workleap (Canada), SurveySparrow (US), 15Five (US), Awardco (US), Vantage Circle (US), Quantum Workplace (US), ClearCompany (US), Jostle (Canada), Kudos (Canada), Lattice (US), Bonusly (US), Motivosity (US), WorkTango (US), Blink (US), MO (UK), and Pixida (US).
Table of Contents
1 INTRODUCTION 35
1.1 STUDY OBJECTIVES 35
1.2 MARKET DEFINITION 35
1.3 STUDY SCOPE 36
1.3.1 MARKET SEGMENTATION 36
1.3.2 REGIONS COVERED 36
1.3.3 INCLUSIONS & EXCLUSIONS 37
1.4 YEARS CONSIDERED 37
1.5 CURRENCY CONSIDERED 37
TABLE 1 USD EXCHANGE RATES, 2020–2022 38
1.6 STAKEHOLDERS 38
1.7 RECESSION IMPACT 38
2 RESEARCH METHODOLOGY 39
2.1 RESEARCH DATA 39
FIGURE 1 EMPLOYEE EXPERIENCE MANAGEMENT MARKET: RESEARCH DESIGN 39
2.1.1 SECONDARY DATA 40
2.1.1.1 Primary data from secondary sources 40
2.1.2 PRIMARY DATA 40
2.1.2.1 Primary interviews with experts 41
2.1.2.2 List of key primary interview participants 41
2.1.2.3 Breakdown of primaries 41
2.1.2.4 Key data from primary sources 42
2.1.2.5 Key industry insights 42
2.2 MARKET SIZE ESTIMATION 43
2.2.1 BOTTOM-UP APPROACH 43
2.2.1.1 Approach for capturing the market share using the bottom-up analysis (demand side) 43
FIGURE 2 BOTTOM-UP APPROACH 43
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM SOFTWARE AND SERVICES OF EMPLOYEE EXPERIENCE MANAGEMENT MARKET 44
2.2.2 TOP-DOWN APPROACH 44
2.2.2.1 Approach for capturing the market share using top-down analysis (supply side) 44
FIGURE 4 TOP-DOWN APPROACH 45
2.2.3 EMPLOYEE EXPERIENCE MANAGEMENT MARKET ESTIMATION: DEMAND-SIDE ANALYSIS 45
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: DEMAND-SIDE ANALYSIS 45
2.2.4 EMPLOYEE EXPERIENCE MANAGEMENT MARKET ESTIMATION: SUPPLY-SIDE ANALYSIS 46
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS 46
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 46
FIGURE 7 DATA TRIANGULATION 47
2.4 RESEARCH ASSUMPTIONS 47
2.5 RISK ASSESSMENT 48
2.6 LIMITATIONS 48
2.7 IMPACT OF RECESSION ON EMPLOYEE EXPERIENCE MANAGEMENT MARKET 48
3 EXECUTIVE SUMMARY 49
FIGURE 8 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, 2021–2028 (USD MILLION) 50
4 PREMIUM INSIGHTS 51
4.1 EMPLOYEE EXPERIENCE MANAGEMENT MARKET OVERVIEW 51
FIGURE 9 ALIGNMENT OF EMPLOYEE VALUES AND COMPANY VISION TO DRIVE MARKET GROWTH 51
4.2 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING 51
FIGURE 10 SERVICES SEGMENT TO REGISTER HIGHER GROWTH RATE DURING FORECAST PERIOD 51
4.3 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE 52
FIGURE 11 EMPLOYEE ENGAGEMENT SEGMENT ESTIMATED TO LEAD MARKET IN 2023 52
4.4 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY 52
FIGURE 12 IT & ITES SEGMENT TO LEAD MARKET DURING FORECAST PERIOD 52
4.5 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING AND TOP 3 INDUSTRIES, 2023 53
FIGURE 13 SOFTWARE AND IT & ITES TO ACCOUNT FOR LARGEST MARKET IN 2023 53
5 MARKET OVERVIEW AND INDUSTRY TRENDS 54
5.1 INTRODUCTION 54
5.2 MARKET DYNAMICS 54
FIGURE 14 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET 54
5.2.1 DRIVERS 55
5.2.1.1 Escalating demand for real-time performance management 55
5.2.1.2 Enhancing employee experience through seamless technology integration 55
5.2.2 RESTRAINTS 55
5.2.2.1 Budget constraints 55
5.2.2.2 Data privacy concerns 55
5.2.3 OPPORTUNITIES 56
5.2.3.1 Reduced burnout and increased well-being 56
5.2.3.2 Talent attraction and retention 56
5.2.4 CHALLENGES 56
5.2.4.1 Remote workers to pose unique hurdles for organizations 56
5.2.4.2 Quest to elevate employee productivity within organizational framework 57
5.3 VALUE CHAIN ANALYSIS 57
FIGURE 15 EMPLOYEE EXPERIENCE MANAGEMENT MARKET: VALUE CHAIN ANALYSIS 57
5.4 ECOSYSTEM 59
FIGURE 16 KEY PLAYERS IN EMPLOYEE EXPERIENCE MANAGEMENT MARKET ECOSYSTEM 59
TABLE 2 ECOSYSTEM ANALYSIS: EMPLOYEE EXPERIENCE MANAGEMENT MARKET 59
5.5 TECHNOLOGY ANALYSIS 60
5.5.1 KEY TECHNOLOGIES 60
5.5.1.1 Artificial Intelligence (AI) & Machine Learning (ML) 60
5.5.1.2 Internet of Things (IoT) 61
5.5.2 ADJACENT TECHNOLOGIES 61
5.5.2.1 Blockchain 61
5.5.3 COMPLEMENTARY TECHNOLOGIES 62
5.5.3.1 Data & Analytics 62
5.5.3.2 Text Analytics and Sentiment Analysis 62
5.6 PORTER’S FIVE FORCES ANALYSIS 62
FIGURE 17 PORTER’S FIVE FORCES ANALYSIS: EMPLOYEE EXPERIENCE MANAGEMENT MARKET 63
TABLE 3 IMPACT OF PORTER’S FIVE FORCES ON EMPLOYEE EXPERIENCE MANAGEMENT MARKET 63
5.6.1 INTENSITY OF COMPETITIVE RIVALRY 63
5.6.2 BARGAINING POWER OF SUPPLIERS 64
5.6.3 BARGAINING POWER OF BUYERS 64
5.6.4 THREAT OF SUBSTITUTES 64
5.6.5 THREAT OF NEW ENTRANTS 64
5.7 BUSINESS MODEL 64
5.7.1 BRIEF HISTORY OF EMPLOYEE EXPERIENCE MANAGEMENT SOLUTIONS 65
FIGURE 18 EVOLUTION OF EMPLOYEE EXPERIENCE MANAGEMENT SOLUTIONS 65
5.7.1.1 Early 2000s 65
5.7.1.2 2010s 65
5.7.1.3 2020s 65
5.7.1.4 Present 66
FIGURE 19 EMPLOYEE EXPERIENCE MANAGEMENT TOOLS, FRAMEWORKS, AND TECHNIQUES 66
5.8 IMPACT OF EMPLOYEE EXPERIENCE MANAGEMENT ON ADJACENT NICHE TECHNOLOGIES 66
5.8.1 HUMAN RESOURCES INFORMATION SYSTEMS (HRIS) 66
5.8.2 ARTIFICIAL INTELLIGENCE (AI) AND PREDICTIVE ANALYTICS 66
5.8.3 EMPLOYEE ONBOARDING SOLUTIONS 66
5.8.4 WORKFORCE PLANNING TOOLS 67
5.8.5 EMPLOYEE ENGAGEMENT PLATFORMS 67
5.8.6 INTERNAL COMMUNICATION TOOLS 67
5.8.7 LEARNING AND DEVELOPMENT TECHNOLOGIES 67
5.9 FUTURE OF EMPLOYEE EXPERIENCE MANAGEMENT MARKET LANDSCAPE 67
5.10 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 68
FIGURE 20 REVENUE SHIFT IN EMPLOYEE EXPERIENCE MANAGEMENT MARKET 68
5.11 BEST PRACTICES OF EMPLOYEE EXPERIENCE MANAGEMENT 68
5.12 USE CASES 69
5.12.1 CASE STUDY 1: SAP HELPED AKT GLOBAL BUILD ENGAGING DIGITAL WORK EXPERIENCE FOR REMOTE WORKFORCE 69
5.12.2 CASE STUDY 2: SHARESIES BUILT THRIVING FEEDBACK-DRIVEN, HIGH-PERFORMING CULTURE WITH CULTURE AMP 70
5.12.3 CASE STUDY 3: NEW SUN LIFE ENHANCED EMPLOYEE EXPERIENCE USING WORKDAY 70
5.12.4 CASE STUDY 4: PCA GROUP ENHANCED EMPLOYEE EXPERIENCE USING CLEARCOMPANY 71
5.13 PRICING ANALYSIS 71
5.13.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY SOLUTION 71
FIGURE 21 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY SOLUTION (USD PER USER/YEAR) 71
TABLE 4 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY SOLUTION (USD PER USER/YEAR) 72
5.13.2 INDICATIVE PRICING ANALYSIS OF EMPLOYEE EXPERIENCE MANAGEMENT KEY PLAYERS 72
TABLE 5 INDICATIVE PRICING ANALYSIS OF EMPLOYEE EXPERIENCE MANAGEMENT 72
5.14 PATENT ANALYSIS 73
5.14.1 METHODOLOGY 73
FIGURE 22 LIST OF MAJOR PATENTS FOR EMPLOYEE EXPERIENCE MANAGEMENT 73
TABLE 6 LIST OF MAJOR PATENTS 73
5.15 REGULATORY LANDSCAPE 74
5.15.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 74
TABLE 7 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 74
TABLE 8 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 75
TABLE 9 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 75
TABLE 10 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 75
TABLE 11 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 76
5.15.1.1 North America 76
5.15.1.1.1 US 76
5.15.1.1.2 Canada 76
5.15.1.2 Europe 76
5.15.1.3 Asia Pacific 77
5.15.1.3.1 China 77
5.15.1.3.2 India 77
5.15.1.3.3 Australia 77
5.15.1.3.4 Japan 77
5.15.1.4 Middle East & Africa 77
5.15.1.4.1 UAE 77
5.15.1.4.2 KSA 78
5.15.1.4.3 South Africa 78
5.15.1.5 Latin America 78
5.15.1.5.1 Brazil 78
5.15.1.5.2 Mexico 78
5.16 KEY STAKEHOLDERS AND BUYING CRITERIA 79
5.16.1 KEY STAKEHOLDERS IN BUYING PROCESS 79
FIGURE 23 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR INDUSTRY 79
TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY INDUSTRIES (%) 79
5.16.2 BUYING CRITERIA 79
FIGURE 24 KEY BUYING CRITERIA FOR KEY INDUSTRIES 79
TABLE 13 KEY BUYING CRITERIA FOR KEY INDUSTRIES 80
5.17 KEY CONFERENCES & EVENTS, 2024 80
TABLE 14 DETAILED LIST OF CONFERENCES & EVENTS, 2024 80
6 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING 81
6.1 INTRODUCTION 82
6.1.1 OFFERING: EMPLOYEE EXPERIENCE MANAGEMENT MARKET DRIVERS 82
FIGURE 25 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 82
TABLE 15 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 83
TABLE 16 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 83
6.2 SOFTWARE 83
6.2.1 OPTIMIZING OVERALL EMPLOYEE JOURNEY WITH EMPLOYEE ENGAGEMENT SOFTWARE TO DRIVE MARKET GROWTH 83
FIGURE 26 STANDALONE SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE DURING FORECAST PERIOD 84
TABLE 17 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 84
TABLE 18 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 84
TABLE 19 SOFTWARE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 85
TABLE 20 SOFTWARE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 85
6.2.2 INTEGRATED SOFTWARE 85
TABLE 21 INTEGRATED SOFTWARE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 86
TABLE 22 INTEGRATED SOFTWARE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 86
6.2.3 STANDALONE SOFTWARE 86
FIGURE 27 EMPLOYEE ENGAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET SIZE DURING FORECAST PERIOD 87
TABLE 23 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 87
TABLE 24 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 87
TABLE 25 STANDALONE SOFTWARE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 88
TABLE 26 STANDALONE SOFTWARE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 88
6.2.3.1 Employee Survey & Feedback 88
TABLE 27 EMPLOYEE SURVEY & FEEDBACK: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 89
TABLE 28 EMPLOYEE SURVEY & FEEDBACK: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 89
6.2.3.2 Employee Engagement 89
TABLE 29 EMPLOYEE ENGAGEMENT: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 90
TABLE 30 EMPLOYEE ENGAGEMENT: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 90
6.2.3.3 Employee Recognition & Rewards 90
TABLE 31 EMPLOYEE RECOGNITION & REWARDS: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 91
TABLE 32 EMPLOYEE RECOGNITION & REWARDS: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 91
6.2.3.4 Employee Performance Management 91
TABLE 33 EMPLOYEE PERFORMANCE MANAGEMENT: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 92
TABLE 34 EMPLOYEE PERFORMANCE MANAGEMENT: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 92
6.2.3.5 Other Standalone Software 92
TABLE 35 OTHER STANDALONE SOFTWARE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 93
TABLE 36 OTHER STANDALONE SOFTWARE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 93
6.3 SERVICES 93
6.3.1 SERVICES TO HELP CREATE POSITIVE AND ENGAGING WORK ENVIRONMENT 93
TABLE 37 SERVICES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 93
TABLE 38 SERVICES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 94
6.3.2 INTEGRATION & IMPLEMENTATION 94
6.3.3 SUPPORT & MAINTENANCE 94
6.3.4 TRAINING & DEVELOPMENT 94
7 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY 95
7.1 INTRODUCTION 96
7.1.1 INDUSTRY: EMPLOYEE EXPERIENCE MANAGEMENT MARKET DRIVERS 96
FIGURE 28 IT & ITES SEGMENT TO ACCOUNT FOR LARGEST MARKET SIZE DURING FORECAST PERIOD 96
TABLE 39 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 97
TABLE 40 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 97
7.2 BFSI 98
7.2.1 EMPLOYEE EXPERIENCE MANAGEMENT TO HELP CREATE TRANSPARENT AND ETHICAL WORK ENVIRONMENT IN BFSI INDUSTRY 98
TABLE 41 BFSI: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 98
TABLE 42 BFSI: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 98
7.3 HEALTHCARE 99
7.3.1 CULTURE OF COMPASSION AND COLLABORATION ENABLED BY EMPLOYEE EXPERIENCE MANAGEMENT IN HEALTHCARE TO DRIVE MARKET GROWTH 99
TABLE 43 HEALTHCARE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 99
TABLE 44 HEALTHCARE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 99
7.4 IT & ITES 100
7.4.1 FLEXIBLE WORK ARRANGEMENTS AND RECOGNITION FOR ACHIEVEMENTS KEY TO KEEPING EMPLOYEES SATISFIED IN IT & ITES SECTOR 100
TABLE 45 IT & ITES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 100
TABLE 46 IT & ITES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 100
7.5 TELECOM 101
7.5.1 OPPORTUNITIES FOR CAREER GROWTH, AND MENTORSHIP INITIATIVES CENTRAL TO RETAINING TOP TALENT IN TELECOM INDUSTRY 101
TABLE 47 TELECOM: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 101
TABLE 48 TELECOM: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 101
7.6 GOVERNMENT 102
7.6.1 GOVERNMENTS LEVERAGING DIGITAL TOOLS TO ENHANCE EFFICIENCY 102
TABLE 49 GOVERNMENT: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 102
TABLE 50 GOVERNMENT: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 102
7.7 MANUFACTURING 103
7.7.1 RECOGNITION PROGRAMS AND CONTRIBUTIONS TO CONTINUOUS IMPROVEMENT EFFORTS TO DRIVE GROWTH IN MANUFACTURING INDUSTRY 103
TABLE 51 MANUFACTURING: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 103
TABLE 52 MANUFACTURING: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 103
7.8 OTHER INDUSTRIES 104
TABLE 53 OTHER INDUSTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 104
TABLE 54 OTHER INDUSTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 104
8 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION 105
8.1 INTRODUCTION 106
FIGURE 29 ASIA PACIFIC TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 106
TABLE 55 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION) 106
TABLE 56 EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION) 107
8.2 NORTH AMERICA 107
8.2.1 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET DRIVERS 107
8.2.2 NORTH AMERICA: RECESSION IMPACT 107
FIGURE 30 NORTH AMERICA: MARKET SNAPSHOT 108
TABLE 57 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 109
TABLE 58 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 109
TABLE 59 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 109
TABLE 60 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 109
TABLE 61 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 110
TABLE 62 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 110
TABLE 63 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 110
TABLE 64 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 111
TABLE 65 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 111
TABLE 66 NORTH AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 111
8.2.3 US 112
8.2.3.1 Need for insights into employee engagement and challenges in US to drive market growth 112
TABLE 67 US: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 112
TABLE 68 US: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 112
TABLE 69 US: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 112
TABLE 70 US: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 113
TABLE 71 US: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 113
TABLE 72 US: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 113
TABLE 73 US: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 114
TABLE 74 US: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 114
8.2.4 CANADA 114
8.2.4.1 Elevating success with growing investments in employee experience management to drive market growth in Canada 114
TABLE 75 CANADA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 115
TABLE 76 CANADA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 115
TABLE 77 CANADA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 115
TABLE 78 CANADA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 115
TABLE 79 CANADA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 116
TABLE 80 CANADA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 116
TABLE 81 CANADA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 116
TABLE 82 CANADA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 117
8.3 EUROPE 117
8.3.1 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET DRIVERS 117
8.3.2 EUROPE: RECESSION IMPACT 118
TABLE 83 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 118
TABLE 84 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 118
TABLE 85 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 118
TABLE 86 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 119
TABLE 87 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 119
TABLE 88 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 119
TABLE 89 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 120
TABLE 90 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 120
TABLE 91 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 120
TABLE 92 EUROPE: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 121
8.3.3 UK 121
8.3.3.1 Prioritizing employee experience in UK amidst skills shortage to drive market growth 121
TABLE 93 UK: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 121
TABLE 94 UK: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 122
TABLE 95 UK: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 122
TABLE 96 UK: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 122
TABLE 97 UK: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 122
TABLE 98 UK: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 123
TABLE 99 UK: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 123
TABLE 100 UK: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 123
8.3.4 ITALY 124
8.3.4.1 Majority of Italian employees expressing their commitment to stay to fuel growth 124
TABLE 101 ITALY: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 124
TABLE 102 ITALY: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 124
TABLE 103 ITALY: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 124
TABLE 104 ITALY: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 125
TABLE 105 ITALY: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 125
TABLE 106 ITALY: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 125
TABLE 107 ITALY: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 126
TABLE 108 ITALY: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 126
8.3.5 GERMANY 126
8.3.5.1 Evolving work culture and engagement trends in Germany to drive market growth 126
8.3.6 FRANCE 127
8.3.6.1 France’s priority to improve employee well-being to fuel market growth 127
8.3.7 SPAIN 127
8.3.7.1 Technology to play pivotal role in Spain’s employee experience management efforts 127
8.3.8 REST OF EUROPE 127
8.4 ASIA PACIFIC 128
8.4.1 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET DRIVERS 128
8.4.2 ASIA PACIFIC: RECESSION IMPACT 128
FIGURE 31 ASIA PACIFIC: MARKET SNAPSHOT 129
TABLE 109 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 130
TABLE 110 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 130
TABLE 111 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 130
TABLE 112 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 130
TABLE 113 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 131
TABLE 114 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 131
TABLE 115 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 131
TABLE 116 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 132
TABLE 117 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 132
TABLE 118 ASIA PACIFIC: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 132
8.4.3 CHINA 133
8.4.3.1 Government policies and regulations to play crucial role in shaping employee experience management strategies 133
TABLE 119 CHINA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 133
TABLE 120 CHINA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 133
TABLE 121 CHINA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 134
TABLE 122 CHINA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 134
TABLE 123 CHINA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 134
TABLE 124 CHINA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 135
TABLE 125 CHINA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 135
TABLE 126 CHINA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 135
8.4.4 INDIA 136
8.4.4.1 Integration of AI and advanced technologies to reshape employee experience landscape in India 136
TABLE 127 INDIA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 136
TABLE 128 INDIA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 136
TABLE 129 INDIA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 137
TABLE 130 INDIA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 137
TABLE 131 INDIA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 137
TABLE 132 INDIA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 138
TABLE 133 INDIA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 138
TABLE 134 INDIA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 138
8.4.5 JAPAN 139
8.4.5.1 Aging population and evolving work preferences to fuel employee experience management in Japan 139
8.4.6 AUSTRALIA & NEW ZEALAND 139
8.4.6.1 Robust investments in employee development and well-being initiatives to drive market growth 139
8.4.7 REST OF ASIA PACIFIC 139
8.5 MIDDLE EAST & AFRICA 140
8.5.1 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET DRIVERS 140
8.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 140
TABLE 135 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 141
TABLE 136 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 141
TABLE 137 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 141
TABLE 138 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 141
TABLE 139 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 142
TABLE 140 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 142
TABLE 141 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 142
TABLE 142 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 143
TABLE 143 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 143
TABLE 144 MIDDLE EAST & AFRICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 143
8.5.3 GCC COUNTRIES 144
TABLE 145 GCC COUNTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 144
TABLE 146 GCC COUNTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 144
TABLE 147 GCC COUNTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 144
TABLE 148 GCC COUNTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 145
TABLE 149 GCC COUNTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 145
TABLE 150 GCC COUNTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 145
TABLE 151 GCC COUNTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 146
TABLE 152 GCC COUNTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 146
TABLE 153 GCC COUNTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 146
TABLE 154 GCC COUNTRIES: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 147
8.5.3.1 UAE 147
8.5.3.1.1 Technological advancements and growing economy to drive employee experience management in UAE 147
8.5.3.2 KSA 147
8.5.3.2.1 Growing population and expanding urban centers to drive market in KSA 147
8.5.3.3 Rest of GCC countries 148
8.5.4 SOUTH AFRICA 148
8.5.4.1 Prioritizing employee well-being & rising adoption of flexible work arrangements to drive market 148
8.5.5 REST OF MIDDLE EAST & AFRICA 148
8.6 LATIN AMERICA 148
8.6.1 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET DRIVERS 149
8.6.2 LATIN AMERICA: RECESSION IMPACT 149
TABLE 155 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 149
TABLE 156 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 150
TABLE 157 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 150
TABLE 158 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 150
TABLE 159 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 150
TABLE 160 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 151
TABLE 161 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 151
TABLE 162 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 152
TABLE 163 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 152
TABLE 164 LATIN AMERICA: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 152
8.6.3 BRAZIL 153
8.6.3.1 Digital transformation in Brazil to drive market 153
TABLE 165 BRAZIL: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2018–2022 (USD MILLION) 153
TABLE 166 BRAZIL: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 153
TABLE 167 BRAZIL: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2018–2022 (USD MILLION) 153
TABLE 168 BRAZIL: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY SOFTWARE, 2023–2028 (USD MILLION) 154
TABLE 169 BRAZIL: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2018–2022 (USD MILLION) 154
TABLE 170 BRAZIL: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY STANDALONE SOFTWARE, 2023–2028 (USD MILLION) 154
TABLE 171 BRAZIL: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2018–2022 (USD MILLION) 155
TABLE 172 BRAZIL: EMPLOYEE EXPERIENCE MANAGEMENT MARKET, BY INDUSTRY, 2023–2028 (USD MILLION) 155
8.6.4 MEXICO 155
8.6.4.1 Mexico’s workforce and imperative of employee experience management to drive market growth 155
8.6.5 REST OF LATIN AMERICA 156
9 COMPETITIVE LANDSCAPE 157
9.1 INTRODUCTION 157
9.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 157
TABLE 173 OVERVIEW OF STRATEGIES DEPLOYED BY KEY EMPLOYEE EXPERIENCE MANAGEMENT TECHNOLOGY VENDORS 157
9.3 REVENUE ANALYSIS 158
FIGURE 32 REVENUE ANALYSIS FOR KEY COMPANIES IN PAST 5 YEARS 158
9.4 MARKET SHARE ANALYSIS 158
FIGURE 33 SHARE OF LEADING COMPANIES IN EMPLOYEE EXPERIENCE MANAGEMENT MARKET 159
TABLE 174 EMPLOYEE EXPERIENCE MANAGEMENT MARKET: DEGREE OF COMPETITION 159
9.5 COMPANY EVALUATION MATRIX 160
9.5.1 STARS 160
9.5.2 EMERGING LEADERS 160
9.5.3 PERVASIVE PLAYERS 160
9.5.4 PARTICIPANTS 160
FIGURE 34 EMPLOYEE EXPERIENCE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX, 2022 161
9.5.5 EMPLOYEE EXPERIENCE MANAGEMENT MARKET: COMPANY FOOTPRINT 161
TABLE 175 COMPANY FOOTPRINT FO KEY PLYERS 161
TABLE 176 OFFERING FOOTPRINT 162
TABLE 177 INDUSTRY FOOTPRINT 163
TABLE 178 REGION FOOTPRINT 163
9.6 STARTUP/SME EVALUATION MATRIX, 2022 164
9.6.1 PROGRESSIVE COMPANIES 164
9.6.2 RESPONSIVE COMPANIES 164
9.6.3 DYNAMIC COMPANIES 164
9.6.4 STARTING BLOCKS 164
FIGURE 35 EMPLOYEE EXPERIENCE MANAGEMENT MARKET: STARTUP/SME EVALUATION MATRIX, 2022 165
9.6.5 COMPETITIVE BENCHMARKING 165
TABLE 179 EMPLOYEE EXPERIENCE MANAGEMENT MARKET: DETAILED LIST OF KEY STARTUPS/SMES 166
TABLE 180 EMPLOYEE EXPERIENCE MANAGEMENT MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES 166
9.7 RANKING OF KEY MARKET PLAYERS IN EMPLOYEE EXPERIENCE MANAGEMENT MARKET, 2022 167
FIGURE 36 RANKING OF KEY EMPLOYEE EXPERIENCE MANAGEMENT VENDORS, 2022 167
9.8 COMPETITIVE SCENARIO 167
9.8.1 PRODUCT LAUNCHES 167
TABLE 181 EMPLOYEE EXPERIENCE MANAGEMENT MARKET: PRODUCT LAUNCHES, 2019–2022 167
9.8.2 DEALS 167
TABLE 182 EMPLOYEE EXPERIENCE MANAGEMENT MARKET: DEALS, 2020–2022 168
9.9 EMPLOYEE EXPERIENCE MANAGEMENT PRODUCT BENCHMARKING 170
9.9.1 PROMINENT EMPLOYEE EXPERIENCE MANAGEMENT SOLUTIONS 170
TABLE 183 COMPARATIVE ANALYSIS OF PROMINENT EMPLOYEE EXPERIENCE MANAGEMENT SOLUTIONS 170
9.9.1.1 Culture Amp Employee Experience Platform 171
9.9.1.2 Workleap Officevibe 171
9.9.1.3 Qualtrics Employee Experience 171
9.9.1.4 Workday Employee Experience 171
9.10 VALUATION AND FINANCIAL METRICS OF KEY EMPLOYEE EXPERIENCE MANAGEMENT VENDORS 171
FIGURE 37 VALUATION AND FINANCIAL METRICS OF KEY EMPLOYEE EXPERIENCE MANAGEMENT VENDORS 171
10 COMPANY PROFILES 172
10.1 MAJOR PLAYERS 172
(Business overview, Products /Solutions/Services offered, Recent developments, MnM view, Right to win, Strategic choices made, and Weaknesses and Competitive threats)*
10.1.1 QUALTRICS 172
TABLE 184 QUALTRICS: BUSINESS OVERVIEW 172
TABLE 185 QUALTRICS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 172
TABLE 186 QUALTRICS: DEALS 173
10.1.2 SAP 175
TABLE 187 SAP: BUSINESS OVERVIEW 175
FIGURE 38 SAP: COMPANY SNAPSHOT 176
TABLE 188 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 176
TABLE 189 SAP: DEALS 177
10.1.3 ORACLE 178
TABLE 190 ORACLE: BUSINESS OVERVIEW 178
FIGURE 39 ORACLE: COMPANY SNAPSHOT 179
TABLE 191 ORACLE: PRODUCTS/SOLUTIONS OFFERED 179
TABLE 192 ORACLE: DEALS 180
10.1.4 MICROSOFT 181
TABLE 193 MICROSOFT: BUSINESS OVERVIEW 181
FIGURE 40 MICROSOFT: COMPANY SNAPSHOT 182
TABLE 194 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 182
TABLE 195 MICROSOFT: PRODUCT LAUNCHES 183
TABLE 196 MICROSOFT: DEALS 183
10.1.5 WORKDAY 185
FIGURE 41 WORKDAY: COMPANY SNAPSHOT 185
TABLE 197 WORKDAY: BUSINESS OVERVIEW 185
TABLE 198 WORKDAY: PRODUCTS/SOLUTIONS/SERVICES OFFERED 186
TABLE 199 WORKDAY: DEALS 186
10.1.6 ZOOM VIDEO COMMUNICATIONS 188
TABLE 200 ZOOM VIDEO COMMUNICATIONS: BUSINESS OVERVIEW 188
FIGURE 42 ZOOM VIDEO COMMUNICATIONS: COMPANY SNAPSHOT 188
TABLE 201 ZOOM VIDEO COMMUNICATIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 189
TABLE 202 ZOOM VIDEO COMMUNICATIONS: DEALS 189
10.1.7 ZOHO CORPORATION 190
TABLE 203 ZOHO CORPORATION: BUSINESS OVERVIEW 190
TABLE 204 ZOHO CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED 190
TABLE 205 ZOHO CORPORATION: DEALS 190
10.1.8 CULTURE AMP 191
TABLE 206 CULTURE AMP: BUSINESS OVERVIEW 191
TABLE 207 CULTURE AMP: PRODUCTS/SOLUTIONS OFFERED 191
TABLE 208 CULTURE AMP: DEALS 192
10.1.9 ACHIEVERS 193
TABLE 209 ACHIEVERS: BUSINESS OVERVIEW 193
TABLE 210 ACHIEVERS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 193
TABLE 211 ACHIEVERS: DEALS 193
10.1.10 WORKLEAP 194
TABLE 212 WORKLEAP: BUSINESS OVERVIEW 194
TABLE 213 WORKLEAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 194
TABLE 214 WORKLEAP: DEALS 194
10.1.11 SURVEYSPARROW 195
10.1.12 15FIVE 195
10.1.13 AWARDCO 196
10.1.14 VANTAGE CIRCLE 197
10.2 STARTUPS/SMES 198
10.2.1 QUANTUM WORKPLACE 198
10.2.2 CLEARCOMPANY 199
10.2.3 JOSTEL 199
10.2.4 KUDOS 200
10.2.5 LATTICE 200
10.2.6 BONUSLY 201
10.2.7 MOTIVOSITY 201
10.2.8 WORKTANGO 202
10.2.9 BLINK 202
10.2.10 MO 203
10.2.11 PIXIDA 203
*Details on Business overview, Products /Solutions/Services offered, Recent developments, MnM view, Right to win, Strategic choices made, and Weaknesses and Competitive threats might not be captured in case of unlisted companies.
11 ADJACENT/RELATED MARKETS 204
11.1 INTRODUCTION TO ADJACENT MARKETS 204
TABLE 215 ADJACENT MARKETS AND FORECASTS 204
11.2 LIMITATIONS 204
11.3 WORKFORCE MANAGEMENT 204
11.3.1 WORKFORCE MANAGEMENT MARKET, BY COMPONENT 204
TABLE 216 WORKFORCE MANAGEMENT MARKET, BY COMPONENT, 2018–2025 (USD MILLION) 205
TABLE 217 SOLUTIONS: WORKFORCE MANAGEMENT MARKET, BY REGION, 2018–2025 (USD MILLION) 205
TABLE 218 SERVICES: WORKFORCE MANAGEMENT MARKET, BY REGION, 2018–2025 (USD MILLION) 205
11.3.2 WORKFORCE MANAGEMENT MARKET, BY SOLUTION 206
TABLE 219 WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2018–2025 (USD MILLION) 206
11.3.3 WORKFORCE MANAGEMENT MARKET, BY SERVICE 206
TABLE 220 WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2018–2025 (USD MILLION) 206
11.3.4 WORKFORCE MANAGEMENT MARKET, BY DEVELOPMENT TYPE 207
TABLE 221 WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 207
11.3.5 WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE 207
TABLE 222 WORKFORCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 207
11.3.6 WORKFORCE MANAGEMENT MARKET, BY VERTICAL 207
TABLE 223 WORKFORCE MANAGEMENT MARKET, BY VERTICAL, 2018–2025 (USD MILLION) 208
11.4 HR ANALYTICS MARKET 208
11.4.1 MARKET DEFINITION 208
11.4.2 HR ANALYTICS MARKET, BY COMPONENT 208
TABLE 224 HR ANALYTICS MARKET, BY COMPONENT, 2017–2024 (USD MILLION) 208
TABLE 225 SOLUTIONS: HR ANALYTICS MARKET, BY REGION, 2017–2024 (USD MILLION) 209
TABLE 226 SERVICES: HR ANALYTICS MARKET, BY REGION, 2017–2024 (USD MILLION) 209
11.4.3 HR ANALYTICS MARKET, BY SERVICE 209
TABLE 227 SERVICES: HR ANALYTICS MARKET, BY TYPE, 2017–2024 (USD MILLION) 209
11.4.4 HR ANALYTICS MARKET, BY APPLICATION AREA 210
TABLE 228 HR ANALYTICS MARKET, BY APPLICATION AREA, 2017–2024 (USD MILLION) 210
11.4.5 HR ANALYTICS MARKET, BY ORGANIZATION SIZE 210
TABLE 229 HR ANALYTICS MARKET, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 210
11.4.6 HR ANALYTICS MARKET, BY DEPLOYMENT TYPE 210
TABLE 230 HR ANALYTICS MARKET, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 211
11.4.7 HR ANALYTICS MARKET, BY VERTICAL 211
TABLE 231 HR ANALYTICS MARKET, BY VERTICAL, 2017–2024 (USD MILLION) 211
12 APPENDIX 212
12.1 DISCUSSION GUIDE 212
12.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 215
12.3 CUSTOMIZATION OPTIONS 217
12.4 RELATED REPORTS 217
12.5 AUTHOR DETAILS 218