ヘルスケアBPOの世界市場

Report Overview

This report represents an in-depth analysis of the global healthcare business process outsourcing (BPO) market by service, end users, and geography. The scope of the report includes an overview of the global market trends, with 2022 considered as the base year, as well as estimates for 2023 through 2028, with projections of CAGR in the forecast period.

Summary:

Healthcare BPO employs an external contractor to manage a healthcare organization’s non-clinical or non-core functions, instead of executing them with in-house capabilities. BPO allows healthcare organizations to focus on their core capabilities. Delegating services to a third party helps medical practitioners focus on patient care.

It is a sort of outsourcing in which procedures and responsibilities for linked business tasks are transferred to a client service provider. Customer service, finance and accounting, human resources, payroll, marketing, and information technology are standard BPO services.

One of the primary benefits of outsourcing is the wide availability of competent healthcare experts with substantial expertise and experience in doing certain activities who are ready to take on work of any complexity and scale at record speed. Medical outsourcing firms guarantee that clients’ demands are met in the best possible way with the least amount of difficulty by assuring the availability of trained medical specialists. As a result, such factors will likely boost the worldwide healthcare BPO market throughout the projected period. Note: The other healthcare BPO services include pharmaceutical outsourcing services, IT infrastructure outsourcing services, supply chain management, sales and marketing, and non-clinical services outsourcing services. Note: The other end users include pharmaceutical companies and life sciences organizations, medical device manufacturers, healthcare IT companies, etc.

The emergence of cloud-computing service domains is an essential factor driving the growth of the healthcare BPO market. Cloud computing is one of the most recent advancements in the global healthcare BPO business. Due to their widespread use in organizations, newer technologies are being adopted more frequently in BPO services for the healthcare industry.

For example, organizations use cloud storage to store confidential data externally at inexpensive rates. It gives central administration control over all resources and HR activities and removes the requirement for users to update and maintain healthcare infrastructure. As a result, such advantages are projected to propel the global healthcare BPO market throughout the forecast period.

Report Scope:

The scope of this report is broad, covering several product areas. The individual product segments are presented in terms of market size and revenue trends. The revenue forecasts are explained in terms of the key market issues for that product segment and are projected through 2028.

The report also offers an in-depth analysis of the competitive landscape within the healthcare BPO market, focusing on key dynamics that drive success. It examines critical factors such as research and development capabilities, and the influence of ecosystems and partnerships. The report includes profiles of healthcare BPO manufacturers, providing valuable insights into their strategies and offerings. Additionally, the report assesses the impact of the COVID-19 pandemic on the market, considering the challenges and opportunities that have emerged as a result.

In this report, the global market of healthcare BPO has been segmented based on service type, end users, and geographical region. Based on service type, the healthcare BPO market has been categorized into provider outsourcing services, payer outsourcing services, and others. Based on end users, the healthcare BPO market has been categorized into healthcare providers, healthcare payers, and others. By geography, the market has been segmented into North America, Europe, Asia-Pacific, and Rest of the World. North America currently is the most dominant market for healthcare BPO.

The revenue forecasts from 2022 to 2028 are provided for all the segments in the healthcare BPO market, with estimated values derived from the revenue of vendors offering healthcare BPO.

Report Synopsis

Report Includes:

• An overview of the global market landscape related to the healthcare business process outsourcing (BPO)
• In-depth analysis of global market trends, featuring historical revenue data for 2022, 2023, estimated figures for 2024, as well as forecasts for 2026, and 2028. This analysis includes projections of Compound Annual Growth Rates (CAGRs) spanning through 2028
• Evaluation of the current market size and revenue growth prospects specific to healthcare business process outsourcing, accompanied by a comprehensive market share analysis categorized by service, end users, and geographical region.
• Highlights of the current and future market potential and a detailed analysis of the regulatory framework and reimbursement scenarios
• Review of patents, product pipeline, ESG trends, and emerging technologies related to healthcare business process outsourcing (BPO)
• Market share analysis of the key companies of the industry and coverage of events like mergers & acquisitions, joint ventures, collaborations or partnerships, and other key market strategies and a relevant patent analysis
• Detailed profiles of leading market participants, providing a descriptive overview of their respective businesses

Table of Contents

Chapter 1 Introduction
Study Goals and Objectives
Reasons for Doing This Study
Scope of Report
Methodology
Information Sources
Geographic Breakdown
Market Segmentation
Chapter 2 Summary and Highlights
Market Outlook
Market Summary
Chapter 3 Market Overview
Overview
Types of Healthcare BPO Services
Advantages of Healthcare BPO Services
Outsourcing Approaches
Technological Analysis
Regulatory Scenario
Market Dynamics
Market Drivers
Market Restraints
Market Challenges
Market Opportunities
Macroeconomic Factors
Impact of COVID-19 on the Market for Healthcare BPO Services
Chapter 4 Market Breakdown by Type of Service and End User
Global Market for Healthcare BPO by Type of Service
Provider Outsourcing Services
Payer Outsourcing Services
Others
Global Market for Healthcare BPO, by End Users
Healthcare Providers
Healthcare Payers
Others
Chapter 5 Market Breakdown by Region
Overview
North America
Europe
Asia-Pacific
Rest of the World
Chapter 6 ESG Perspective
Key ESG Issues in the Healthcare BPO Industry
Carbon Footprint/Environmental Impact
Energy Consumption
Resource Consumption
Reduced Impact on Infrastructure
Healthcare BPO ESG Performance Analysis
Environmental Performance
Social Performance
Governance Performance
Case Study
Concluding Remarks from BCC Research
Chapter 7 Competitive Landscape
Introduction
Leading Companies
Accenture
IBM Corp.
Cognizant
Chapter 8 Company Profiles
ACCENTURE
COGNIZANT
FLATWORLD SOLUTIONS INC.
GEBBS
GENPACT LTD.
IBM CORP.
INVENSIS TECHNOLOGIES PVT LTD.
IQVIA INC.
SUTHERLAND
WNS (HOLDINGS) LTD.
Chapter 9 Appendix: Acronyms

List of Tables
Summary Table : Global Market for Healthcare BPO, by Region, Through 2028
Table 1 : Global Market for Healthcare BPO, by Type of Service, Through 2028
Table 2 : Global Market for Provider Outsourcing Services in Healthcare BPO, by Region, Through 2028
Table 3 : Global Market for Payer Outsourcing Services in Healthcare BPO, by Region, Through 2028
Table 4 : Global Market for Other Outsourcing Services in Healthcare BPO, by Region, Through 2028
Table 5 : Global Market for Healthcare BPO, by End User, Through 2028
Table 6 : Global Market for Healthcare BPO for Healthcare Provider End Users, by Region, Through 2028
Table 7 : Global Market for Healthcare BPO for Healthcare Payer End Users, by Region, Through 2028
Table 8 : Global Market for Healthcare BPO for Other End Users, by Region, Through 2028
Table 9 : Global Market for Healthcare BPO, by Region, Through 2028
Table 10 : North American Market for Healthcare BPO, by Type of Service, Through 2028
Table 11 : North American Market for Healthcare BPO, by End User, Through 2028
Table 12 : European Market for Healthcare BPO, by Type of Service, Through 2028
Table 13 : European Market for Healthcare BPO, by End User, Through 2028
Table 14 : Asia-Pacific Market for Healthcare BPO, by Type of Service, Through 2028
Table 15 : Asia-Pacific Market for Healthcare BPO, by End User, Through 2028
Table 16 : RoW Market for Healthcare BPO, by Type of Service, Through 2028
Table 17 : RoW Market for Healthcare BPO, by End User, Through 2028
Table 18 : Environmental Metrics for the Healthcare BPO Industry
Table 19 : Social Metrics for the Healthcare BPO Industry
Table 20 : Governance Metrics for the Healthcare BPO Industry
Table 21 : Market Ranking of Top Healthcare BPO Market Players, 2022
Table 22 : Accenture: Service Offering
Table 23 : Cognizant: Service Offering
Table 24 : Flatworld Solutions Inc.: Service Offerings
Table 25 : Gebbs: Service Offering
Table 26 : Gebbs: Recent Developments, 2023
Table 27 : Genpact: Service Offering
Table 28 : IBM Corp.: Service Offering
Table 29 : Invensis Technology Pvt Ltd.: Service Offering
Table 30 : IQVIA Inc.: Solution Offering
Table 31 : Sutherland: Service Offering
Table 32 : WNS (Holdings) Ltd.: Service Offering
Table 33 : Acronyms Used in This Report

List of Figures
Figure A : Methodology Adopted for the Global Market for Healthcare BPO
Summary Figure : Global Market Shares of Healthcare BPO, by Region, 2022
Figure 1 : Types of Healthcare BPO Services
Figure 2 : Global Market Shares of Healthcare BPO, by Type of Service, 2022
Figure 3 : Global Market Shares of Provider Outsourcing Services in Healthcare BPO, by Region, 2022
Figure 4 : Global Market Shares of Payer Outsourcing Services in Healthcare BPO, by Region, 2022
Figure 5 : Global Market Shares of Other Outsourcing Services in Healthcare BPO, by Region, 2022
Figure 6 : Global Market Shares of Healthcare BPO, by End User, 2022
Figure 7 : Global Market Shares for Healthcare Provider End Users of Healthcare BPO, by Region, 2022
Figure 8 : Global Market Shares for Healthcare Payer End Users of Healthcare BPO, by Region, 2022
Figure 9 : Global Market Shares for Other End Users of Healthcare BPO, by Region, 2022
Figure 10 : Global Market Shares of Healthcare BPO, by Region, 2022
Figure 11 : North American Market Shares of Healthcare BPO, by Type of Service, 2022
Figure 12 : North American Market Shares of Healthcare BPO, by End User, 2022
Figure 13 : European Market Shares of Healthcare BPO, by Type of Service, 2022
Figure 14 : European Market Shares of Healthcare BPO, by End User, 2022
Figure 15 : Asia-Pacific Market Shares of Healthcare BPO, by Type of Service, 2022
Figure 16 : Asia-Pacific Market Shares of Healthcare BPO, by End User, 2022
Figure 17 : RoW Market Shares of Healthcare BPO, by Type of Service, 2022
Figure 18 : RoW Market Shares of Healthcare BPO, by End User, 2022