出版：MarketsandMarkets（マーケッツアンドマーケッツ） 出版年月：2024年3月
BPaaS Market – Global Forecast to 2028
BPaaS市場 : ビジネスプロセス（人事管理、顧客サービスとサポート、会計と財務）、展開モデル、組織規模、業種（BFSI、小売と電子商取引、製造、ITと通信）、地域別 – 2028年までの世界予測
BPaaS Market by Business Process (Human Resource Management, Customer Service & Support, Accounting & Finance), Deployment Model, Organization Size, Vertical (BFSI, Retail & eCommerce, Manufacturing, IT & Telecom) and Region – Global Forecast to 2028
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| 種別 | 英文調査報告書 |
Report Overview
The BPaaS market is expected to grow from USD 63.3 billion in 2023 to USD 92.2 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period.
BPaaS市場は、予測期間中に8.0%の年間平均成長率(CAGR)で、2023年の633億米ドルから2028年までに922億米ドルに成長すると予想されています。
As organizations increasingly prioritize flexibility and scalability, BPaaS emerges as a strategic enabler, enabling them to adapt to evolving market dynamics and achieve sustainable growth. The flexibility and scalability of BPaaS models allow businesses to adapt to changing market dynamics and scale their operations accordingly.
“As per the business process, the procurement, supply chain management & operations segment is expected to grow at the second highest CAGR during the forecast period. “
The BPaaS market is witnessing a rapid transformation driven by cloud-based solutions. These business processes revolutionize traditional practices by providing end-to-end support across the entire supply chain lifecycle. From procurement and sourcing to inventory management, logistics, and fulfillment, BPaaS platforms offer a suite of scalable and customizable tools. These solutions empower organizations to optimize inventory levels, streamline supplier relationships, and enhance operational efficiency by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and predictive analytics. Real-time visibility into supply chain data enables agile decision-making, facilitating faster response times to market fluctuations and customer demands. Moreover, BPaaS providers offer flexible deployment models, allowing businesses to scale their operations seamlessly while reducing capital expenditures. By embracing BPaaS in procurement, supply chain, and operations, companies gain a competitive edge through improved cost-effectiveness, risk mitigation, and the ability to drive innovation in an ever-evolving marketplace.
“As per vertical, the healthcare & life sciences vertical to grow at second highest CAGR in 2023.“
In the healthcare and life sciences sector, the BPaaS market is witnessing significant growth as organizations seek innovative solutions to optimize processes and enhance patient care. BPaaS offers tailored services to healthcare providers, pharmaceutical companies, and research institutions, enabling them to streamline administrative tasks, manage patient data securely, and comply with regulatory requirements more effectively. By leveraging cloud-based platforms, BPaaS enhances collaboration among healthcare professionals, facilitates remote patient monitoring, and accelerates clinical trials. Additionally, BPaaS solutions utilize advanced analytics and artificial intelligence to drive insights from vast amounts of healthcare data, ultimately leading to improved diagnoses, personalized treatments, and better patient outcomes.
As per region, North America will witness the largest market share during the forecast period.
BPaaS is reshaping the North American market by automating workflows, enhancing agility, and reducing costs across various industries. The impact of the North American BPaaS industry is evident in sectors like healthcare, finance, manufacturing, and retail. While creating new job opportunities, BPaaS also intensifies competition among major players like IBM, Oracle, and SAP, fostering innovation and better pricing. Security concerns persist, requiring careful selection of providers and robust measures. Small and medium-sized businesses increasingly adopt BPaaS for its affordability and ease of use, aided by the rise of cloud computing and artificial intelligence. Overall, BPaaS contributes to increased productivity, job creation, and economic growth in North America.
The breakup of the profiles of the primary participants is below:
§ By Company: Tier I: 40%, Tier II: 35%, and Tier III: 25%
§ By Designation: C-Level Executives: 45%, Director Level: 35%, and Others: 20%
§ By Region: North America: 35%, Europe: 25%, Asia Pacific: 30%, Rest of World: 10%
Note: Others include sales managers, marketing managers, and product managers
Note: The rest of the World consists of the Middle East & Africa, and Latin America
Note: Tier 1 companies have revenues of more than USD 100 million; tier 2 companies’ revenue ranges from USD 10 million to USD 100 million; and tier 3 companies’ revenue is less than 10 million
Source: Secondary Literature, Expert Interviews, and MarketsandMarkets Analysis
Some of the significant vendors offering BPaaS Solutions across the globe include.
Accenture (Ireland), Capgemini (France), Cognizant (US), IBM(US), HCL (India), TCS (India), Fujitsu (Japan), Genpact (US), Wipro (India), Tech Mahindra (India), EXL (US), DXC Technology (US), Conduent (US), Infosys BPM (India), Bizagi (US).
Research coverage:
The market study covers the BPaaS market across segments. It aims to estimate the market size and the growth potential of this market across different market segments, such as business process, deployment model, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Reasons to buy this report:
The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall BPaaS market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
• Analysis of key drivers (cloud adoption fuels BPaaS demand, emphasizing scalability and flexibility also cost optimization drives BPaaS exploration, seeking efficient alternatives), restraints (rising security & compliance concerns), opportunities (cloud ecosystem growth facilitates BPaaS scalability and integration), and challenges (challenges integrating BPaaS with existing system) influencing the development of the BPaaS market.
• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the BPaaS market.
• Market Development: Comprehensive information about lucrative markets – the report analyses the BPaaS market across varied regions.
• Market Diversification: Exhaustive information about new products and services, untapped geographies, recent developments, and investments in the BPaaS market.
• Competitive Assessment: In-depth assessment of market shares, growth strategies, and business processes offered in BPaaS of leading players like Accenture (Ireland), Capgemini (France), Cognizant (US), IBM (US), TCS (India), among others in the BPaaS market.
Table of Contents
1 INTRODUCTION 25
1.1 STUDY OBJECTIVES 25
1.2 MARKET DEFINITION 25
1.2.1 INCLUSIONS AND EXCLUSIONS 26
1.3 MARKET SCOPE 27
1.3.1 MARKET SEGMENTATION 27
FIGURE 1 BPAAS MARKET SEGMENTATION 27
1.3.2 REGIONS COVERED 28
FIGURE 2 BPAAS MARKET SEGMENTATION, BY REGION 28
1.3.3 YEARS CONSIDERED 28
1.4 CURRENCY CONSIDERED 29
TABLE 1 USD EXCHANGE RATES, 2018–2022 29
1.5 STAKEHOLDERS 29
1.6 SUMMARY OF CHANGES 30
1.6.1 RECESSION IMPACT 30
2 RESEARCH METHODOLOGY 32
2.1 RESEARCH APPROACH 32
FIGURE 3 BPAAS MARKET: RESEARCH DESIGN 33
2.1.1 SECONDARY DATA 33
2.1.2 PRIMARY DATA 34
2.1.2.1 Breakup of primary profiles 35
FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION 35
2.1.2.2 Key industry insights 35
FIGURE 5 BPAAS MARKET: KEY INDUSTRY INSIGHTS 35
2.2 MARKET SIZE ESTIMATION 36
FIGURE 6 BPAAS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 36
2.2.1 TOP-DOWN APPROACH 36
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 37
2.2.2 BOTTOM-UP APPROACH 37
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 37
FIGURE 9 BPAAS MARKET: RESEARCH FLOW 38
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS 38
FIGURE 11 BOTTOM-UP APPROACH FROM SUPPLY SIDE: COLLECTIVE REVENUE OF VENDORS 39
FIGURE 12 CAGR PROJECTIONS FROM SUPPLY SIDE 39
FIGURE 13 DEMAND-SIDE APPROACH 40
2.3 MARKET FORECAST 41
TABLE 2 FACTOR ANALYSIS 41
2.4 DATA TRIANGULATION 42
FIGURE 14 BPAAS MARKET: DATA TRIANGULATION 42
2.5 IMPACT OF RECESSION ON GLOBAL BPAAS MARKET 43
2.6 RESEARCH ASSUMPTIONS 44
2.7 STUDY LIMITATIONS 45
3 EXECUTIVE SUMMARY 46
TABLE 3 BPAAS MARKET SIZE AND GROWTH, 2018–2022 (USD MILLION AND Y-O-Y) 47
TABLE 4 BPAAS MARKET SIZE AND GROWTH, 2023–2028 (USD MILLION AND Y-O-Y) 47
FIGURE 15 GLOBAL BPAAS TO WITNESS SIGNIFICANT GROWTH 47
FIGURE 16 FASTEST-GROWING SEGMENTS IN BPAAS MARKET, 2023–2028 48
FIGURE 17 BPAAS MARKET: REGIONAL SNAPSHOT, 2023–2028 49
4 PREMIUM INSIGHTS 50
4.1 OVERVIEW OF BPAAS MARKET 50
FIGURE 18 STREAMLINING AND OPTIMIZING BUSINESS PROCESSES THROUGH BPAAS TO RESULT IN IMPROVED CUSTOMER EXPERIENCES 50
4.2 BPAAS MARKET, BY BUSINESS PROCESS 50
FIGURE 19 HUMAN RESOURCE MANAGEMENT TO ACCOUNT FOR LARGEST MARKET SHARE AMONG BUSINESS PROCESS DURING FORECAST PERIOD 50
4.3 BPAAS MARKET, BY DEPLOYMENT MODEL 51
FIGURE 20 PUBLIC CLOUD TO ACCOUNT FOR LARGEST MARKET SHARE AMONG DEPLOYMENT MODELS DURING FORECAST PERIOD 51
4.4 BPAAS MARKET, BY ORGANIZATION SIZE 51
FIGURE 21 LARGE ENTERPRISES TO ACCOUNT FOR LARGER ADOPTION OF BPAAS MARKET DURING FORECAST PERIOD 51
4.5 BPAAS MARKET, BY VERTICAL 52
FIGURE 22 BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023 52
4.6 BPAAS MARKET: REGIONAL SCENARIO 52
FIGURE 23 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENT IN NEXT FIVE YEARS 52
5 MARKET OVERVIEW AND INDUSTRY TRENDS 53
5.1 INTRODUCTION 53
5.2 MARKET DYNAMICS 53
FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: BPAAS MARKET 53
5.2.1 DRIVERS 54
5.2.1.1 Cloud adoption emphasized scalability and flexibility 54
5.2.1.2 Cost optimization to drive need for efficient alternatives 54
5.2.1.3 Automation and AI enhance operational efficiency of BPaaS 54
5.2.1.4 Surge in industry-specific BPaaS solutions, fostering innovation and customization 54
5.2.1.5 Growth of BPaaS adoption among SMEs, enhancing accessibility and competitiveness 55
5.2.2 RESTRAINTS 55
5.2.2.1 Rise in security and compliance concerns 55
5.2.2.2 Dependency concerns on specific BPaaS providers 55
5.2.3 OPPORTUNITIES 55
5.2.3.1 Focus on multi-process business workflow 55
5.2.3.2 Expanding market access and inclusivity in BPaaS solutions 56
5.2.4 CHALLENGES 56
5.2.4.1 Challenges integrating BPaaS with existing systems 56
5.2.4.2 Navigating evolving regulations hampers growth and innovation 56
5.3 CASE STUDY ANALYSIS 56
5.3.1 ACCENTURE’S SYNOPS FUELED OPERATIONAL EXCELLENCE FOR LEADING OIL & GAS COMPANY 56
5.3.2 COGNIZANT BPAAS DROVE HEALTH PLAN TO EFFICIENCY AND REVENUE LEADERSHIP 57
5.3.3 INFOSYS BPM SCALED TECH LEADER’S NLP WITH IMPROVED EFFICIENCY AND SIGNIFICANT CONFLICT REDUCTION 58
5.3.4 GENPACT’S OPERATIONAL RESILIENCE FRAMEWORK ENABLED LEADING FINANCIAL ORGANIZATION TO ANTICIPATE AND ADAPT 59
5.3.5 TCS SUPPORTED OPERATIONAL EXCELLENCE THROUGH COST REDUCTION AND RISK MITIGATION FOR LARGE GLOBAL INVESTMENT BANK 59
5.4 VALUE CHAIN ANALYSIS 60
FIGURE 25 BPAAS MARKET: VALUE CHAIN ANALYSIS 61
5.5 ECOSYSTEM 61
FIGURE 26 BPAAS MARKET: ECOSYSTEM 61
5.6 TECHNOLOGICAL ANALYSIS 62
5.6.1 KEY TECHNOLOGIES 62
5.6.1.1 Cloud computing 62
5.6.1.2 Data analytics 62
5.6.2 COMPLEMENTARY TECHNOLOGIES 63
5.6.2.1 Internet of things (IoT) 63
5.6.2.2 AR/VR 63
5.6.2.3 5G 63
5.6.3 ADJACENT TECHNOLOGIES 63
5.6.3.1 Blockchain 63
5.6.3.2 AI/ML 64
5.7 PRICING ANALYSIS 64
5.7.1 AVERAGE SELLING PRICE (ASP) TREND OF KEY PLAYERS, BY SERVICE 64
FIGURE 27 BPAAS ASP OF KEY PLAYERS, BY SERVICE (USD/MONTH) 64
TABLE 5 INDICATIVE PRICING ANALYSIS OF BPAAS VENDORS, BY OFFERING 65
5.8 PATENT ANALYSIS 66
FIGURE 28 NUMBER OF PATENTS PUBLISHED, 2013–2023 66
FIGURE 29 TOP FIVE GLOBAL PATENT OWNERS 66
TABLE 6 US: TOP 10 PATENT APPLICANTS 67
5.9 PORTER’S FIVE FORCES ANALYSIS 67
FIGURE 30 BPAAS MARKET: PORTER’S FIVE FORCES ANALYSIS 68
TABLE 7 PORTER’S FIVE FORCES IMPACT ON BPAAS MARKET 68
5.9.1 THREAT OF NEW ENTRANTS 68
5.9.2 THREAT OF SUBSTITUTES 69
5.9.3 BARGAINING POWER OF SUPPLIERS 69
5.9.4 BARGAINING POWER OF BUYERS 69
5.9.5 INTENSITY OF COMPETITIVE RIVALRY 69
5.10 REGULATORY LANDSCAPE 70
5.10.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 70
TABLE 8 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 70
TABLE 9 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 70
TABLE 10 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 71
TABLE 11 ROW: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 71
5.10.2 REGULATIONS 72
5.11 TRENDS/DISRUPTIONS IMPACTING CUSTOMER’S BUSINESS 74
FIGURE 31 REVENUE SHIFT FOR BPAAS MARKET 74
5.12 KEY STAKEHOLDERS AND BUYING CRITERIA 75
5.12.1 KEY STAKEHOLDERS IN BUYING PROCESS 75
FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS 75
TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS 75
5.12.2 BUYING CRITERIA 76
FIGURE 33 KEY BUYING CRITERIA FOR END USERS 76
TABLE 13 KEY BUYING CRITERIA FOR END USERS 76
5.13 BUSINESS MODEL ANALYSIS 76
FIGURE 34 BPAAS MARKET: BUSINESS MODEL 77
5.14 INVESTMENT AND FUNDING SCENARIO 77
FIGURE 35 INVESTMENT AND FUNDING SCENARIO OF MAJOR BPAAS COMPANIES 77
5.15 KEY CONFERENCES AND EVENTS 78
TABLE 14 BPAAS MARKET: DETAILED LIST OF CONFERENCES AND EVENTS, 2024 78
6 BPAAS MARKET, BY BUSINESS PROCESS 79
6.1 INTRODUCTION 80
FIGURE 36 HUMAN RESOURCE MANAGEMENT TO ACCOUNT FOR LARGER MARKET SIZE DURING FORECAST PERIOD 80
6.1.1 BUSINESS PROCESS: BPAAS MARKET DRIVERS 80
TABLE 15 BPAAS MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION) 81
TABLE 16 BPAAS MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION) 81
6.2 HUMAN RESOURCE MANAGEMENT 82
6.2.1 OPTIMIZING RESOURCE UTILIZATION, IMPROVING OPERATIONAL EFFICIENCY, AND FOCUSING ON STRATEGIC INITIATIVES 82
6.2.2 PAYROLL PROCESSING 82
6.2.3 EMPLOYEE ONBOARDING 82
6.2.4 BENEFITS ADMINISTRATION 82
6.2.5 OTHER HUMAN RESOURCE MANAGEMENT PROCESSES 83
TABLE 17 BPAAS MARKET IN HUMAN RESOURCE MANAGEMENT, BY REGION, 2018–2022 (USD MILLION) 83
TABLE 18 BPAAS MARKET IN HUMAN RESOURCE MANAGEMENT, BY REGION, 2023–2028 (USD MILLION) 83
6.3 ACCOUNTING & FINANCE 84
6.3.1 NEED TO MITIGATE RISKS ASSOCIATED WITH FINANCIAL TRANSACTIONS 84
6.3.2 ACCOUNTS PAYABLE 84
6.3.3 GENERAL LEDGER 84
6.3.4 FINANCIAL REPORTING 84
6.3.5 OTHER ACCOUNTING & FINANCE PROCESSES 85
TABLE 19 BPAAS MARKET IN ACCOUNTING & FINANCE, BY REGION, 2018–2022 (USD MILLION) 85
TABLE 20 BPAAS MARKET IN ACCOUNTING & FINANCE, BY REGION, 2023–2028 (USD MILLION) 85
6.4 SALES & MARKETING 86
6.4.1 NEED FOR LEAD SCORING, CUSTOMER SEGMENTATION, EMAIL MARKETING, AND SOCIAL MEDIA MANAGEMENT 86
6.4.2 LEAD GENERATION SERVICES 86
6.4.3 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SERVICES 86
6.4.4 OTHER SALES & MARKETING PROCESSES 87
TABLE 21 BPAAS MARKET IN SALES & MARKETING, BY REGION, 2018–2022 (USD MILLION) 87
TABLE 22 BPAAS MARKET IN SALES & MARKETING, BY REGION, 2023–2028 (USD MILLION) 87
6.5 CUSTOMER SERVICE & SUPPORT 88
6.5.1 GROWTH IN AWARENESS REGARDING CUSTOMER SATISFACTION AND LOYALTY IN COMPETITIVE MARKETS 88
6.5.2 CALL CENTER OPERATIONS 88
6.5.3 HELP DESK SUPPORT 88
6.5.4 TICKET MANAGEMENT 88
6.5.5 OTHER CUSTOMER SERVICE & SUPPORT PROCESSES 89
TABLE 23 BPAAS MARKET IN CUSTOMER SERVICE & SUPPORT, BY REGION, 2018–2022 (USD MILLION) 89
TABLE 24 BPAAS MARKET IN CUSTOMER SERVICE & SUPPORT, BY REGION, 2023–2028 (USD MILLION) 89
6.6 PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS 90
6.6.1 STREAMLINING PROCUREMENT AND SUPPLY CHAINS & OPERATIONS WITH END-TO-END SUPPORT 90
6.6.2 VENDOR MANAGEMENT 90
6.6.3 PURCHASE ORDER PROCESSING 90
6.6.4 INVENTORY OPTIMIZATION 90
6.6.5 DISTRIBUTION & LOGISTICS 91
6.6.6 OTHER PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATION PROCESSES 91
TABLE 25 BPAAS MARKET IN PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS, BY REGION, 2018–2022 (USD MILLION) 91
TABLE 26 BPAAS MARKET IN PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS, BY REGION, 2023–2028 (USD MILLION) 91
6.7 OTHER BUSINESS PROCESSES 92
TABLE 27 BPAAS MARKET IN OTHER BUSINESS PROCESSES, BY REGION, 2018–2022 (USD MILLION) 92
TABLE 28 BPAAS MARKET IN OTHER BUSINESS PROCESSES, BY REGION, 2023–2028 (USD MILLION) 92
7 BPAAS MARKET, BY DEPLOYMENT MODEL 93
7.1 INTRODUCTION 94
7.1.1 DEPLOYMENT MODEL: BPAAS MARKET DRIVERS 94
FIGURE 37 HYBRID CLOUD DEPLOYMENT MODEL TO RECORD HIGHEST CAGR 94
TABLE 29 BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 95
TABLE 30 BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 95
7.2 PUBLIC CLOUD 95
7.2.1 SCALABILITY, FLEXIBILITY, AND COST-EFFICIENCY SOUGHT BY ORGANIZATIONS 95
TABLE 31 PUBLIC CLOUD-BASED BPAAS MARKET, BY REGION, 2018–2022 (USD MILLION) 95
TABLE 32 PUBLIC CLOUD-BASED BPAAS MARKET, BY REGION, 2023–2028 (USD MILLION) 96
7.3 PRIVATE CLOUD 96
7.3.1 MEETING SPECIFIC WORKLOAD REQUIREMENTS TO ENSURE OPTIMAL PERFORMANCE AND USER SATISFACTION 96
TABLE 33 PRIVATE CLOUD-BASED BPAAS MARKET, BY REGION, 2018–2022 (USD MILLION) 96
TABLE 34 PRIVATE CLOUD-BASED BPAAS MARKET, BY REGION, 2023–2028 (USD MILLION) 97
7.4 HYBRID CLOUD 97
7.4.1 INTEROPERABILITY BETWEEN ON-PREMISES SYSTEMS AND CLOUD SERVICES TO OFFER ADDED LEVERAGE IN USING NEWER TECHNOLOGIES 97
TABLE 35 HYBRID CLOUD-BASED BPAAS MARKET, BY REGION, 2018–2022 (USD MILLION) 97
TABLE 36 HYBRID CLOUD-BASED BPAAS MARKET, BY REGION, 2023–2028 (USD MILLION) 98
8 BPAAS MARKET, BY ORGANIZATION SIZE 99
8.1 INTRODUCTION 100
8.1.1 ORGANIZATION SIZE: BPAAS MARKET DRIVERS 100
FIGURE 38 SMALL & MEDIUM-SIZED ENTERPRISES TO RECORD HIGHER CAGR DURING FORECAST PERIOD 100
TABLE 37 BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 101
TABLE 38 BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 101
8.2 LARGE ENTERPRISES 101
8.2.1 BUSINESS PROCESS SERVICES TAILORED TO NEEDS OF LARGE ENTERPRISES 101
TABLE 39 BPAAS MARKET FOR LARGE ENTERPRISES, BY REGION, 2018–2022 (USD MILLION) 101
TABLE 40 BPAAS MARKET FOR LARGE ENTERPRISES, BY REGION, 2023–2028 (USD MILLION) 102
8.3 SMALL & MEDIUM-SIZED ENTERPRISES 102
8.3.1 ECONOMICAL BUSINESS PROCESS SERVICES ALIGNING WITH NEEDS OF SMES 102
TABLE 41 BPAAS MARKET FOR SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2018–2022 (USD MILLION) 102
TABLE 42 BPAAS MARKET FOR SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2023–2028 (USD MILLION) 103
9 BPAAS MARKET, BY VERTICAL 104
9.1 INTRODUCTION 105
9.1.1 VERTICAL: BPAAS MARKET DRIVERS 105
FIGURE 39 RETAIL & ECOMMERCE VERTICAL TO RECORD HIGHER CAGR 106
TABLE 43 BPAAS MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 106
TABLE 44 BPAAS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 106
9.2 BFSI 107
9.2.1 BFSI: USE CASES 107
9.2.1.1 Retail banking 107
9.2.1.2 Investment banking 107
9.2.2 OTHER BFSI USE CASES 107
TABLE 45 BPAAS MARKET IN BFSI VERTICAL, BY REGION, 2018–2022 (USD MILLION) 108
TABLE 46 BPAAS MARKET IN BFSI VERTICAL, BY REGION, 2023–2028 (USD MILLION) 108
9.3 IT & TELECOM 108
9.3.1 IT & TELECOM: USE CASES 109
9.3.1.1 Billing & invoicing 109
9.3.1.2 Network management 109
9.3.1.3 Other it & telecom use cases 109
TABLE 47 BPAAS MARKET IN IT & TELECOM VERTICAL, BY REGION, 2018–2022 (USD MILLION) 110
TABLE 48 BPAAS MARKET IN IT & TELECOM VERTICAL, BY REGION, 2023–2028 (USD MILLION) 110
9.4 MANUFACTURING 110
9.4.1 MANUFACTURING: USE CASES 110
9.4.1.1 Production planning & control 110
9.4.2 ASSET MANAGEMENT 111
9.4.3 OTHER MANUFACTURING USE CASES 111
TABLE 49 BPAAS MARKET IN MANUFACTURING VERTICAL, BY REGION, 2018–2022 (USD MILLION) 111
TABLE 50 BPAAS MARKET IN MANUFACTURING VERTICAL, BY REGION, 2023–2028 (USD MILLION) 112
9.5 RETAIL & ECOMMERCE 112
9.5.1 UNIFIED SHOPPING EXPERIENCE ACROSS ALL CHANNELS 112
9.5.2 RETAIL & ECOMMERCE: USE CASES 112
9.5.2.1 Order processing 112
9.5.2.2 Inventory management 112
9.5.2.3 Other Retail & eCommerce use cases 113
TABLE 51 BPAAS MARKET IN RETAIL & ECOMMERCE VERTICAL, BY REGION, 2018–2022 (USD MILLION) 113
TABLE 52 BPAAS MARKET IN RETAIL & ECOMMERCE VERTICAL, BY REGION, 2023–2028 (USD MILLION) 113
9.6 HEALTHCARE & LIFE SCIENCES 114
9.6.1 PERSONALIZED TREATMENTS TO FACILITATE BPAAS WITH PRECISE ANALYTICS 114
9.6.2 HEALTHCARE & LIFE SCIENCES: USE CASES 114
9.6.2.1 Medical billing 114
9.6.3 CLAIMS PROCESSING 114
9.6.4 OTHER HEALTHCARE & LIFE SCIENCES USE CASES 114
TABLE 53 BPAAS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2018–2022 (USD MILLION) 114
TABLE 54 BPAAS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2023–2028 (USD MILLION) 115
9.7 GOVERNMENT & PUBLIC SECTOR 115
9.7.1 SERVICES FOR PUBLIC WITH ENHANCED FINANCIAL AND SECURITY DRIVEN BY BPAAS 115
9.7.2 GOVERNMENT & PUBLIC SECTOR: USE CASES 115
9.7.2.1 Regulatory Compliance 115
9.7.2.2 Public Finance & Budgeting 115
9.7.2.3 Other government & public sector use cases 115
TABLE 55 BPAAS MARKET IN GOVERNMENT & PUBLIC SECTOR VERTICAL, BY REGION, 2018–2022 (USD MILLION) 116
TABLE 56 BPAAS MARKET IN GOVERNMENT & PUBLIC SECTOR VERTICAL, BY REGION, 2023–2028 (USD MILLION) 116
9.8 OTHER VERTICALS 116
TABLE 57 BPAAS MARKET IN OTHER VERTICALS, BY REGION, 2018–2022 (USD MILLION) 117
TABLE 58 BPAAS MARKET IN OTHER VERTICALS, BY REGION, 2023–2028 (USD MILLION) 117
10 BPAAS MARKET, BY REGION 118
10.1 INTRODUCTION 119
FIGURE 40 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE IN BPAAS MARKET 119
TABLE 59 BPAAS MARKET, BY REGION, 2018–2022 (USD MILLION) 119
TABLE 60 BPAAS MARKET, BY REGION, 2023–2028 (USD MILLION) 120
10.2 NORTH AMERICA 120
10.2.1 NORTH AMERICA: BPAAS MARKET DRIVERS 120
10.2.2 NORTH AMERICA: RECESSION IMPACT 120
FIGURE 41 NORTH AMERICA: BPAAS MARKET SNAPSHOT 121
TABLE 61 NORTH AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION) 122
TABLE 62 NORTH AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION) 122
TABLE 63 NORTH AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 122
TABLE 64 NORTH AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 123
TABLE 65 NORTH AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 123
TABLE 66 NORTH AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 123
TABLE 67 NORTH AMERICA: BPAAS MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 123
TABLE 68 NORTH AMERICA: BPAAS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 124
TABLE 69 NORTH AMERICA: BPAAS MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 124
TABLE 70 NORTH AMERICA: BPAAS MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 124
10.2.3 US 124
10.2.3.1 Huge cloud adoption with industry-specific BPaaS offerings 124
TABLE 71 US: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 125
TABLE 72 US: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 125
TABLE 73 US: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 125
TABLE 74 US: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 125
10.2.4 CANADA 126
10.2.4.1 Prioritizing AI and RPA integration for enhanced automation and efficiency with high concentration of SMEs 126
TABLE 75 CANADA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 126
TABLE 76 CANADA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 126
TABLE 77 CANADA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 126
TABLE 78 CANADA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 127
10.3 EUROPE 127
10.3.1 EUROPEAN BPAAS MARKET DRIVERS 127
10.3.2 EUROPE: RECESSION IMPACT 127
TABLE 79 EUROPE: BPAAS MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION) 128
TABLE 80 EUROPE: BPAAS MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION) 128
TABLE 81 EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 128
TABLE 82 EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 128
TABLE 83 EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 129
TABLE 84 EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 129
TABLE 85 EUROPE: BPAAS MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 129
TABLE 86 EUROPE: BPAAS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 129
TABLE 87 EUROPE: BPAAS MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 130
TABLE 88 EUROPE: BPAAS MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 130
10.3.3 UK 130
10.3.3.1 Growing adoption of advanced technologies to increase demand for BPaaS 130
TABLE 89 UK: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 131
TABLE 90 UK: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 131
TABLE 91 UK: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 131
TABLE 92 UK: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 131
10.3.4 GERMANY 132
10.3.4.1 Rise in emphasis on enhancing customer experience using BPaaS solutions 132
TABLE 93 GERMANY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 132
TABLE 94 GERMANY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 132
TABLE 95 GERMANY: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 132
TABLE 96 GERMANY: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 133
10.3.5 FRANCE 133
10.3.5.1 Rise in adoption of cloud-based BPaaS solutions 133
TABLE 97 FRANCE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 133
TABLE 98 FRANCE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 133
TABLE 99 FRANCE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 134
TABLE 100 FRANCE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 134
10.3.6 ITALY 134
10.3.6.1 Increase in adoption of BPaaS in SMEs 134
TABLE 101 ITALY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 134
TABLE 102 ITALY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 135
TABLE 103 ITALY: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 135
TABLE 104 ITALY: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 135
10.3.7 REST OF EUROPE 135
TABLE 105 REST OF EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 136
TABLE 106 REST OF EUROPE: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 136
TABLE 107 REST OF EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 136
TABLE 108 REST OF EUROPE: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 136
10.4 ASIA PACIFIC 137
10.4.1 ASIA PACIFIC: BPAAS MARKET DRIVERS 137
10.4.2 ASIA PACIFIC: RECESSION IMPACT 137
FIGURE 42 ASIA PACIFIC: BPAAS MARKET SNAPSHOT 138
TABLE 109 ASIA PACIFIC: BPAAS MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION) 139
TABLE 110 ASIA PACIFIC: BPAAS MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION) 139
TABLE 111 ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 139
TABLE 112 ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 139
TABLE 113 ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 140
TABLE 114 ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 140
TABLE 115 ASIA PACIFIC: BPAAS MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 140
TABLE 116 ASIA PACIFIC: BPAAS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 140
TABLE 117 ASIA PACIFIC: BPAAS MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 141
TABLE 118 ASIA PACIFIC: BPAAS MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 141
10.4.3 CHINA 141
10.4.3.1 Rapid adoption of cloud-based services due to rise in work-from-home operations 141
TABLE 119 CHINA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 141
TABLE 120 CHINA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 142
TABLE 121 CHINA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 142
TABLE 122 CHINA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 142
10.4.4 JAPAN 142
10.4.4.1 Growth in need to standardize or customize services 142
TABLE 123 JAPAN: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 143
TABLE 124 JAPAN: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 143
TABLE 125 JAPAN: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 143
TABLE 126 JAPAN: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 143
10.4.5 AUSTRALIA & NEW ZEALAND 144
10.4.5.1 Enhanced efficiency across organizations with BPaaS 144
TABLE 127 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 144
TABLE 128 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 144
TABLE 129 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 144
TABLE 130 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 145
10.4.6 REST OF ASIA PACIFIC 145
TABLE 131 REST OF ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 145
TABLE 132 REST OF ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 145
TABLE 133 REST OF ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 146
TABLE 134 REST OF ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 146
10.5 MIDDLE EAST & AFRICA 146
10.5.1 MIDDLE EAST & AFRICA: BPAAS MARKET DRIVERS 146
10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 147
TABLE 135 MIDDLE EAST & AFRICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION) 147
TABLE 136 MIDDLE EAST & AFRICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION) 148
TABLE 137 MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 148
TABLE 138 MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 148
TABLE 139 MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 149
TABLE 140 MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 149
TABLE 141 MIDDLE EAST & AFRICA: BPAAS MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 149
TABLE 142 MIDDLE EAST & AFRICA: BPAAS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 150
TABLE 143 MIDDLE EAST & AFRICA: BPAAS MARKET, BY COUNTRY/REGION, 2018–2022 (USD MILLION) 150
TABLE 144 MIDDLE EAST & AFRICA: BPAAS MARKET, BY COUNTRY/REGION, 2023–2028 (USD MILLION) 150
10.5.3 GCC 151
10.5.3.1 Huge demand for outsourcing critical processes 151
TABLE 145 GCC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 151
TABLE 146 GCC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 151
TABLE 147 GCC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 151
TABLE 148 GCC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 152
TABLE 149 GCC: BPAAS MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 152
TABLE 150 GCC: BPAAS MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 152
10.5.3.2 Saudi Arabia 152
10.5.3.3 UAE 153
10.5.3.4 Rest of GCC 153
10.5.4 SOUTH AFRICA 153
10.5.4.1 Increase in use of cloud services that offer cost optimization 153
TABLE 151 SOUTH AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 153
TABLE 152 SOUTH AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 154
TABLE 153 SOUTH AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 154
TABLE 154 SOUTH AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 154
10.5.5 REST OF MIDDLE EAST & AFRICA 154
TABLE 155 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 155
TABLE 156 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 155
TABLE 157 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 155
TABLE 158 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 155
10.6 LATIN AMERICA 156
10.6.1 LATIN AMERICA: BPAAS MARKET DRIVERS 156
10.6.2 LATIN AMERICA: RECESSION IMPACT 156
TABLE 159 LATIN AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION) 157
TABLE 160 LATIN AMERICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION) 157
TABLE 161 LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 157
TABLE 162 LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 158
TABLE 163 LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 158
TABLE 164 LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 158
TABLE 165 LATIN AMERICA: BPAAS MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 158
TABLE 166 LATIN AMERICA: BPAAS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 159
TABLE 167 LATIN AMERICA: BPAAS MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 159
TABLE 168 LATIN AMERICA: BPAAS MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 159
10.6.3 BRAZIL 159
10.6.3.1 Development of IT industry 159
TABLE 169 BRAZIL: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 160
TABLE 170 BRAZIL: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 160
TABLE 171 BRAZIL: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 160
TABLE 172 BRAZIL: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 160
10.6.4 MEXICO 161
10.6.4.1 Higher focus on improving business operations with remote access to skilled professionals 161
TABLE 173 MEXICO: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 161
TABLE 174 MEXICO: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 161
TABLE 175 MEXICO: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 161
TABLE 176 MEXICO: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 162
10.6.5 REST OF LATIN AMERICA 162
TABLE 177 REST OF LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION) 162
TABLE 178 REST OF LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION) 162
TABLE 179 REST OF LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION) 163
TABLE 180 REST OF LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION) 163
11 COMPETITIVE LANDSCAPE 164
11.1 OVERVIEW 164
11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 164
TABLE 181 OVERVIEW OF STRATEGIES ADOPTED BY KEY BPAAS VENDORS 164
11.3 REVENUE ANALYSIS 166
FIGURE 43 REVENUE ANALYSIS OF KEY PLAYERS IN PAST FIVE YEARS (USD BILLION) 166
11.4 MARKET SHARE ANALYSIS 167
FIGURE 44 SHARE OF LEADING COMPANIES IN BPAAS MARKET, 2022 168
TABLE 182 BPAAS MARKET: DEGREE OF COMPETITION 169
11.5 PRODUCT/BRAND COMPARISON 170
TABLE 183 VENDOR PRODUCTS/BRANDS COMPARISON 170
11.6 COMPANY EVALUATION MATRIX FOR KEY PLAYERS 171
11.6.1 STARS 172
11.6.2 EMERGING LEADERS 172
11.6.3 PERVASIVE PLAYERS 172
11.6.4 PARTICIPANTS 172
FIGURE 45 BPAAS MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2022 173
11.6.5 COMPANY FOOTPRINT FOR KEY PLAYERS 174
FIGURE 46 COMPANY FOOTPRINT 174
TABLE 184 REGION FOOTPRINT 174
TABLE 185 BUSINESS PROCESS FOOTPRINT 175
TABLE 186 DEPLOYMENT MODEL FOOTPRINT 175
TABLE 187 ORGANIZATION SIZE FOOTPRINT 176
TABLE 188 VERTICAL FOOTPRINT 176
11.7 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES 177
11.7.1 PROGRESSIVE COMPANIES 177
11.7.2 RESPONSIVE COMPANIES 177
11.7.3 DYNAMIC COMPANIES 177
11.7.4 STARTING BLOCKS 177
FIGURE 47 BPAAS MARKET: COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2022 178
11.7.5 COMPETITIVE BENCHMARKING OF STARTUPS/SMES 179
TABLE 189 BPAAS MARKET: DETAILED LIST OF KEY STARTUPS/SMES, 2023 179
TABLE 190 BPAAS MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES 180
11.8 COMPANY FINANCIAL METRICS 180
FIGURE 48 COMPANY FINANCIAL METRICS, 2024 180
11.9 KEY MARKET DEVELOPMENTS 181
11.9.1 PRODUCT LAUNCHES & PRODUCT ENHANCEMENTS 181
TABLE 191 BPAAS MARKET: PRODUCT LAUNCHES & ENHANCEMENTS, SEPTEMBER 2020–NOVEMBER 2023 181
11.9.2 DEALS 183
TABLE 192 BPAAS MARKET: DEALS, FEBRUARY 2023–JANUARY 2024 183
12 COMPANY PROFILES 187
12.1 KEY PLAYERS 187
(Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View)*
12.1.1 ACCENTURE 187
TABLE 193 ACCENTURE: BUSINESS OVERVIEW 187
FIGURE 49 ACCENTURE: COMPANY SNAPSHOT 188
TABLE 194 ACCENTURE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 188
TABLE 195 ACCENTURE: PRODUCT LAUNCHES & ENHANCEMENTS 189
TABLE 196 ACCENTURE: DEALS 189
12.1.2 CAPGEMINI 191
TABLE 197 CAPGEMINI: COMPANY OVERVIEW 191
FIGURE 50 CAPGEMINI: COMPANY SNAPSHOT 192
TABLE 198 CAPGEMINI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 192
TABLE 199 CAPGEMINI: PRODUCT LAUNCHES & ENHANCEMENTS 193
TABLE 200 CAPGEMINI: DEALS 193
12.1.3 COGNIZANT 195
TABLE 201 COGNIZANT: BUSINESS OVERVIEW 195
FIGURE 51 COGNIZANT: COMPANY SNAPSHOT 196
TABLE 202 COGNIZANT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 196
TABLE 203 COGNIZANT: PRODUCT LAUNCHES & ENHANCEMENTS 197
TABLE 204 COGNIZANT DEALS 197
12.1.4 IBM 199
TABLE 205 IBM: BUSINESS OVERVIEW 199
FIGURE 52 IBM: COMPANY SNAPSHOT 199
TABLE 206 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 200
TABLE 207 IBM: PRODUCT LAUNCHES & ENHANCEMENTS 200
TABLE 208 IBM: DEALS 201
12.1.5 HCL 203
TABLE 209 HCL: BUSINESS OVERVIEW 203
FIGURE 53 HCL: COMPANY SNAPSHOT 203
TABLE 210 HCL: PRODUCTS/SOLUTIONS/SERVICES OFFERED 204
TABLE 211 HCL: PRODUCT LAUNCHES & ENHANCEMENTS 204
TABLE 212 HCL: DEALS 205
12.1.6 TCS 206
TABLE 213 TCS: COMPANY OVERVIEW 206
FIGURE 54 TCS: COMPANY SNAPSHOT 207
TABLE 214 TCS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 207
TABLE 215 TCS: DEALS 208
12.1.7 FUJITSU 210
TABLE 216 FUJITSU: COMPANY OVERVIEW 210
FIGURE 55 FUJITSU: COMPANY SNAPSHOT 211
TABLE 217 FUJITSU: PRODUCTS/SOLUTIONS/SERVICES OFFERED 211
TABLE 218 FUJITSU: PRODUCT LAUNCHES & ENHANCEMENTS 212
TABLE 219 FUJITSU: DEALS 212
12.1.8 GENPACT 214
TABLE 220 GENPACT: COMPANY OVERVIEW 214
FIGURE 56 GENPACT: COMPANY SNAPSHOT 214
TABLE 221 GENPACT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 215
TABLE 222 GENPACT: DEALS 216
12.1.9 WIPRO 217
TABLE 223 WIPRO: COMPANY OVERVIEW 217
FIGURE 57 WIPRO: COMPANY SNAPSHOT 217
TABLE 224 WIPRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED 218
TABLE 225 WIPRO: DEALS 219
12.1.10 TECH MAHINDRA 221
TABLE 226 TECH MAHINDRA: COMPANY OVERVIEW 221
FIGURE 58 TECH MAHINDRA: COMPANY SNAPSHOT 221
TABLE 227 TECH MAHINDRA: PRODUCTS/SOLUTIONS/SERVICES OFFERED 222
TABLE 228 TECH MAHINDRA: PRODUCT LAUNCHES & ENHANCEMENTS 223
TABLE 229 TECH MAHINDRA: DEALS 223
*Details on Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View might not be captured in case of unlisted companies.
12.2 OTHER KEY PLAYERS 225
12.2.1 EXL 225
12.2.2 DXC TECHNOLOGY 225
12.2.3 CONDUENT 226
12.2.4 INFOSYS BPM 226
12.2.5 BIZAGI 227
12.2.6 IGRAFX 227
12.2.7 AURAQUANTIC 228
12.2.8 PIPEFY 228
12.2.9 CFLOW 229
12.2.10 AGILEPOINT 229
12.2.11 WORKFLOWGEN 230
12.2.12 FLOKZU 230
12.2.13 INTEGRIFY 231
12.2.14 LINX 231
12.2.15 QUIXY 232
13 ADJACENT/RELATED MARKETS 233
13.1 INTRODUCTION 233
TABLE 230 ADJACENT MARKETS AND FORECASTS 233
13.2 LIMITATIONS 233
13.3 BPAAS MARKET ECOSYSTEM AND ADJACENT MARKETS 233
13.4 BUSINESS PROCESS AUTOMATION MARKET 233
13.4.1 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT 234
TABLE 231 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2016–2019 (USD MILLION) 234
TABLE 232 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2020–2026 (USD MILLION) 234
13.4.2 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE 234
TABLE 233 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION) 234
TABLE 234 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION) 235
13.5 BUSINESS PROCESS MANAGEMENT MARKET 235
13.5.1 BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT 235
TABLE 235 BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT, 2018–2025 (USD MILLION) 235
13.5.2 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION 236
TABLE 236 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION, 2018–2025 (USD MILLION) 236
14 APPENDIX 237
14.1 DISCUSSION GUIDE 237
14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 242
14.3 AVAILABLE CUSTOMIZATIONS 244
14.4 RELATED REPORTS 244
14.5 AUTHOR DETAILS 245